Saxo Group - Saxo UK レビュー 

Saxo Group - Saxo UK からの回答

2026年4月24日

Dear Jim, 

Thank you very much for your kind feedback and for taking the time to share your experience.

We’re delighted to hear that your query was resolved quickly and swiftly. If you need any further assistance in the future, we’re always here to help.

Best regards,

Jaya Satija | Client Services

Saxo

Saxo Group - Saxo UK からの回答

2026年4月24日

Dear client,

Thank you for taking the time to share such detailed feedback.

We’re very pleased to hear that you’re happy with our product offerings, as well as the support from both your Relationship Manager and our technical support team. It’s especially encouraging to know that our OpenAPI and FIX APIs are serving you well in developing your proprietary trading systems for FX and equity instruments.

We truly appreciate your trust and continued relationship with Saxo, and we look forward to supporting your trading and development needs going forward.

Best regards,

Jaya Satija | Client Services

Saxo

Saxo Group - Saxo UK からの回答

2026年4月20日

Dear client, 

Thank you very much for taking the time to share this detailed and positive feedback.

We are delighted to hear that you had such an excellent experience with Eirik and that his timely, thorough support helped you feel confident in choosing Saxo as your trading platform partner. Providing competent, responsive and value-adding service is exactly what we strive for, and it is rewarding to know this has been your experience.

We will make sure that your kind words are shared with Eirik and the Digital Sales team, as feedback like this is highly appreciated and motivating.

Thank you again for your trust and for recommending Saxo. If there is anything we can assist you with going forward, please do not hesitate to reach out.

Kind regards,

Jaya Satija | Client Services

Saxo Bank

Saxo Group - Saxo UK からの回答

2026年4月20日

Hi Mark

Thank you for your feedback and for taking the time to share your experience.

I’m sorry to hear of your disappointment regarding the time taken to list the option on the platform, particularly given the price movement you mentioned. We fully appreciate that timing is critical when you are trying to execute an options strategy.

Having reviewed your case, our records show that your product request was received on 16th and the instrument was added on 17th, which is within our standard 24‑hour processing time for this type of request. This doesn’t change the impact the market move has had for you, but I hope it clarifies that the request was processed as quickly as our procedures allow.

If any part of this timeline is incorrect, or if there were other issues around communication or expectations that we could have handled better, I’d really like to understand more so we can improve. Please feel free to contact me directly on 0207 151 2033 or via email at stuh@saxomarkets.com so we can review the details together.

Kind regards,
Stuart

Saxo Group - Saxo UK からの回答

2026年4月16日

Hi MrJ Godfrey

Thanks so much for the 5-star review and for recommending us!

Really glad to hear Jaya turned what seemed complicated into a smooth, simple fix and got you back to trading without any hassle.

If you need anything else or have more questions down the line, we’re always here to help.

Kind Regards
Stuart

Saxo Group - Saxo UK からの回答

2026年4月16日

Hi

Thanks for taking the time to leave this review.

Great to hear that in‑app chat is working well for you and that you’re usually able to get the answers you need quickly.

Really appreciate the feedback—it helps us improve.

Kind Regards
Stuart

Saxo Group - Saxo UK からの回答

2026年4月16日

Hi Tony,

Thanks for your feedback and for raising this.

There may have been a misunderstanding here. The CS representative treated your query as a formal complaint and passed it to our complaints team, who do have up to 8 weeks to complete their review and respond in full.

However, you’re absolutely right that we can still explain what happened with your order in the meantime. Our internal data shows the high of the day, which is also the level at which your stop was triggered and executed. By design, once the stop price is reached, a stop‑loss order triggers and becomes a market order, which is why it was executed in that way.

I’ve sent you an email going through your specific trade details, including when the stop price was reached and how the order was executed, with a step‑by‑step breakdown.

Kind Regards
Stuart

Saxo Group - Saxo UK からの回答

2026年4月16日

Hi

Thanks so much for the 5 stars and the kind words!

If you need anything else, just drop us a message in the app and we’ll be happy to help.

Kind Regards
Stuart

Saxo Group - Saxo UK からの回答

2026年4月16日

Hi Bharat

Thanks for the feedback and the stars!

Great to hear you felt listened to and that we were patient and understood your points. That’s exactly what we’re aiming for.

If anything else comes up, we’re always here to help.

Kind Regards
Stuart

Saxo Group - Saxo UK からの回答

2026年6月2日 に更新

Hola.

Gracias por sus comentarios. Nos alegra que su experiencia haya sido satisfactoria.

Saludos cordiales,
,
Saxo Client Services.

Saxo Group - Saxo UK からの回答

2026年3月31日

Dear Shila,

Thank you for taking the time to share this wonderful feedback about our colleague Mukesh.
We’re very pleased to hear that Mukesh was able to assist you effectively and that you found him polite, respectful and knowledgeable. We will make sure your kind words are shared with him.

Sincerely, 
Molly, Saxo

Saxo Group - Saxo UK からの回答

2026年3月30日

Dear Adele,

Thank you again for your time and a lovely conversation, it was a pleasure to help you and get you up and running with Saxo! You are welcome to get back in touch with our Client Service Sales team with any questions as you are getting started!

Sincerely, 
Charlotte, Saxo

Saxo Group - Saxo UK からの回答

2026年3月31日

Dear Luke, 

Thank you for taking the time to share these kind words and helpful insight, we have passed along your sentiment to Jeff. Thank you for making Saxo a part of your trading and investment journey and trusting us as your go to brokerage. We look forward to continuing to help you on your trading journey.

Sincerely,
Charlotte, Saxo

Saxo Group - Saxo UK からの回答

2026年3月31日

Dear Roy,

Thank you very much for taking the time to share these kind words about Jaya, we will be sure to pass along your gratitude to her. We look forward to watching your trading and investing journey grow with Saxo. Have a great evening ahead. 

Sincerely, 
Charlotte, Saxo

Saxo Group - Saxo UK からの回答

2026年3月31日

Dear Client,

Thank you so much for taking the time to share this feedback and for being with Saxo for over five years.
We’re delighted to hear that you find our platform the best and our interface intuitive across asset classes. Long-term clients like you are at the heart of what we do, and it’s great to know our tools and experience continue to meet your needs.
If you ever have suggestions on how we can improve further, we’d be glad to hear them.

Sincerely, 
Charlotte, Saxo

Saxo Group - Saxo UK からの回答

2026年3月31日

Dear Client, 

Thank you for your positive feedback! We are very happy to hear that you appreciate the services Saxo offers and that we have been able to assist you promptly and effectively. We strive to provide the best possible experience for our clients, and it is great to know that our efforts are appreciated. We look forward to helping you again soon. 

If you have friends who are looking to sign up for an account, by sharing the below link, they will be able to receive free commission credits to get them started. They can learn more at the following link: Referral program | Refer A Friend | Program overview | Saxo (https://www.home.saxo/accounts/referral)

Thank you, 
Maya, Saxo

Saxo Group - Saxo UK からの回答

2026年6月2日 に更新

Dear client,

We are pleased to hearthat our Customer Service team was able to assist you effectively and address your concerns.

Kind Regards,
Saxo Client Services.

Saxo Group - Saxo UK からの回答

2026年3月4日

Hi Dave

Really appreciate you sharing this. Glad the transfer went through without fuss and that you reached us quickly.

if you need anything, just let us know.

Kind Regards
Saxo

Saxo Group - Saxo UK からの回答

2026年3月4日

Hi Zac

Thanks for choosing Saxo for your ISA. It’s good to hear the process was straightforward, the platform’s user friendly, and the fees are low. If you have any questions or feedback, we’re here to help.

Kind Regards
Saxo

Saxo Group - Saxo UK からの回答

2026年3月10日

Hi,

Thanks for leaving a review. We're sorry to hear you've had such a frustrating experience — that's really not what we want for our customers.

We'd love to have a proper conversation with you to understand what happened and see what we can do. Please get in touch ON 0207 151 2033 or stuh@saxomarkets.com where we will be happy to help and listen.

Kind Regards
Stuart