I am reviewing only Arpit, who assisted me with my problem - I am not reviewing Saxo. Arpit did a wonderful job of understanding my problem, which was quite complex, and then addressing it. Arpit, I m... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Jacopo was a huge help to me. He was always available and patient, and he guided me in understanding Saxo's products. Without him, I would have struggled to navigate the vast world of Saxo and mana... もっと見る
Platform is ok. Customer service is abysmal. Difficult to find a way to connect. When you call, you are put on hold (I was first in line for over 10 minutes) and then they hang up on you. Happened two... もっと見る
企業が回答しました
I believe I had closed my mother's Saxo Trading account down about 6 years ago. About a year later I started to receive corporate actions on my mother's account. I contacted Saxo on several occasio... もっと見る
企業が回答しました
企業情報
当該企業による記述
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
当該企業による記述
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
連絡先
40 Bank Street, 26th floor, E14 5DA, London, 英国
- +44 207 151 2100
4.3
優良
509件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Gold standard for customer service
I had an account with Saxo that fell dormant after many years of not being used. I didn't realise there was a balance on the account until the Saxo team reminded me. After calling the customer service team to withdraw the remainkng funds my case was handled by Bettina. From the initial point of contact to the request being fully executed, Bettina was supremely helpful and polite, effectively dealing with the request. She kept me informed the whole way and helped me complete the necessary identification forms to complete the withdrawal request. In my experience she sets the gold standard for customer service.
2025年10月8日
自発的なレビュー
Saxo Group - Saxo UK からの回答
Hi Andy,
I hope this message finds you well. We would like to express our sincerest gratitude for your kind words and the exemplary 5-star review of your recent experience.
We are delighted to hear that Bettina provided you with outstanding assistance as you navigated the withdrawal request for your dormant account. Your recognition of her dedication and professionalism is greatly appreciated and serves to enhance our resolve in maintaining the highest standards for customer service.
Your feedback is invaluable to us, and we are grateful for your trust in Saxo. Should you have any further questions or require assistance in the future, please don't hesitate to reach out.
Thank you once again for choosing Saxo. We look forward to the opportunity to serve you again.
Kind regards,
Saxo
Saxo Group - Saxo UK からの回答
Hi Donal,
Thank you for your fantastic review! It's great to read that our employee was able to help you with so much patience and efficiency.
At SaxoBank, we believe that a personal touch and attention to detail make all the difference, and it's great to hear that you've experienced it that way. If you have any questions in the future, we are always ready to help you.
Your satisfaction inspires us to put our best foot forward every day!
Sincerely,
Saxo
SAXO acts in bad faith to rip off clients. AJ Bell acts with integrity and provides better, more cost efficient service
I was repulsed by the extremely high charges that Saxo UK charged me to acquire my only position on their platform. I was charged for putting the mid-cap Canadian company on their access list, I was charged an exorbitant forex fee, dealing fee and the execution was bad. Having moved my funds to AJ Bell years ago, it has been a joy. They have acted always with integrity and they are transparent in their fees. In comparison, Saxo acts in bad faith to knowingly rip off their clients. Go with AJ Bell - 100% better.
2025年9月29日
自発的なレビュー
Saxo Group - Saxo UK からの回答
Hi Brendan
We took the opportunity to address your concerns when you initially shared your review almost three years ago.
It's important to clarify that the fee you mentioned regarding adding instruments to the platform was never charged. The applicable charges were thoroughly explained to you by our colleague Jeff in January 2023. Since then, we have updated our pricing to incorporate valuable client feedback.
We firmly disagree with the assertion that Saxo "acts in bad faith." As a FCA-regulated broker, we are committed to applying our fees transparently and consistently across our 1 million global clients. We are continuously investing in making our platform and pricing more competitive.
While we understand you've opted for another provider, we believe it's crucial for our readers to know that we handled your concerns fairly and have made significant improvements to our services.
Best regards,
Stuart
She advice me very simple way
2025年9月25日
自発的なレビュー
Saxo Group - Saxo UK からの回答
Hi Harish,
Thank you for your positive feedback! We are very happy to hear that you appreciate the services we offer and that Himanshi has been able to assist you promptly and effectively. We strive to provide the best possible experience for our clients, and it is great to know that our efforts are appreciated.
In addition, if you have friends or family who are looking to sign up for an account, by sharing the referral link, they will receive free commission credits. You can learn more at the following link: https://www.home.saxo/accounts/referral
Kind regards,
Saxo
Saxo Group - Saxo UK からの回答
Hi Jose,
Thank you for your review. We are pleased to hear that you found our service efficient, with speedy and clear communication. Your satisfaction is important to us, and we appreciate your feedback. Please do not hesitate to contact us in case you have any questions.
Kind regards,
Saxo
Excellent
Excellent. Shivam was prompt, answered all my questions without hesitation, courteous.
2025年9月22日
自発的なレビュー
Saxo Group - Saxo UK からの回答
Hi Mark,
Thank you for sharing your positive experience with us. We are thrilled to hear that our colleague provided you with the prompt and thorough assistance you required.. We value your feedback and look forward to serving you in the future.
Best regards,
Saxo
Aditya fixed missing bank information
My bank (Barclay's Bank) didn't send the complete information to Saxo that is needed to make withdrawals. Aditya was extremely helpful to first find out what I needed to do to make withdrawals work, what information was missing, and how to send it to Saxo. Thanks for the help.
2025年9月19日
自発的なレビュー
Saxo Group - Saxo UK からの回答
Hi Christian,
Thank you for this positive review. I will make sure my colleague Aditya will read this review.
Kind Regards
Klara,
Saxo Bank
very patient helpful and resolved my…
very patient helpful and resolved my issue regarding login and password change
2025年9月9日
自発的なレビュー
Saxo Group - Saxo UK からの回答
Hi Stephen,
Thank you very much for your positive feedback! It's nice to hear that my colleague was able to help you effectively so that you can regain access to your account and take your desired actions.
If you have any questions in the future or need further assistance, please do not hesitate to contact us. We are always there for you!
Sincerely,
Saxo
Very helpful customer support
Very helpful customer support, explained every step carefully and clearly.
Was able to look at a screen shot and work out the problem even when I didn't have all the information.
2025年9月4日
自発的なレビュー
Saxo Group - Saxo UK からの回答
Hi Willem,
Thank you for your fantastic review!
We are delighted to hear that our customer service team was able to help you so well, with clear and careful explanations every step of the way. We are pleased to know that our joint efforts have led to a positive experience. We always strive to provide solutions with knowledge and empathy, and your appreciation is the best reward for this.
Your positive experience encourages us to maintain our high standard of service. We are committed to delivering the same level of service time and time again. If you have any questions or need help in the future, please do not hesitate to contact us. We are always there for you.
Sincerely,
Saxo
Saxo Group - Saxo UK からの回答
Dear client,
Thank you for your positive review. If you need any further assistance or have questions, please do not hesitate to contact us.
Kind regards,
Saxo Bank
Call was answered promptly
Call was answered promptly. Himanshi was knowledgeable and very patient in answering my questions. Great customer service!
2025年8月28日
自発的なレビュー
Saxo Group - Saxo UK からの回答
Dear client,
Thank you for your positive review. If you need any further assistance or have questions, please do not hesitate to contact us.
Kind regards,
Saxo Bank
Himanshi is super helpful
Himanshi is super helpful. Have some problems with withdrawal due to my receiver bank. I was very concerned and Himanshi helped me escalate the issue and my cash withdrawal issue was resolved within 24 hours. Much appreciate the professional assistance.
2025年8月27日
自発的なレビュー
Saxo Group - Saxo UK からの回答
Hi Qiu,
Thank you very much for your positive feedback. We are very pleased to hear that Himanshi was able to support you so well and resolve your issues with the recordings quickly. We strive to help our customers in a professional and efficient manner, and it is nice to hear that you are satisfied with the service you have received.
We value your trust in us and are always ready to help you with any future questions or problems.
Sincerely,
Saxobank
Yes. They are very quick to lock your account.
Same as other bad reviews: Saxo Bank will lock your account in a heartbeat.
They send emails from no-reply email addresses, unclear messages on the platform such as "please send relevant documentation".
What exactly is "relevant documentation"?
If you send documentation that doesn't fit what Saxo Bank wants (which is never clear) they send you the exact same message again: "send relevant documentation". No explanation about what they want specifically.
It is a big waste of your time. They fire off bot-like messages and you have to compose actual replies all of which takes time. Of course, they have all the power so what can you do other than give them a bad review here.
Update:
Saxo has replied to my review asking me to 'add' my ID number. It is indicative of their approach that they ask a client to post their ID number on a public website.
And the reply says "I’m here to help, and I encourage you to reach out directly so we can address your concerns swiftly." As if I haven't already spent weeks trying to get the matter resolved by speaking directly to their client support.
On the same date as this review, I sent them a notice of legal action so, if they cared to do a little bit of homework, they will know who I am anyway.
They are very quick to reply to bad reviews with a cut & paste piece of text but very slow to reply to direct complaints about their service. Perhaps the person who is busy monitoring reviews on Trustpilot would be better employed responding to complaints send directly to Saxo Bank.
2025年8月20日
自発的なレビュー
Saxo Group - Saxo UK からの回答
Hi John
Thank you for sharing your feedback. We understand that navigating KYC processes and communications can be frustrating, and we're committed to improving this experience.
It's worth noting that when clients leave feedback on Trustpilot, they can include their account ID as a reference, which helps us locate accounts. However, many leave only a first name or no name at all, making any search efforts extremely difficult . While we can request further information through the Trustpilot portal, without a response or a direct call to the number we've provided in messages (0207 151 2033), our ability to assist is limited.
I’m here to help, and I encourage you to reach out directly so we can address your concerns swiftly.
Best regards
Stuart
Account Issue Resolved
Had an issue with my account, and Ashvin helped resolve it to it's conclusion.
He was very helpful throughout.
2025年8月8日
自発的なレビュー
Saxo Group - Saxo UK からの回答
Dear Sylvain,
Thank you for your kind review. We are very happy to hear that you had a good experience with Ashvin in Client Service. If you are ever in need of any further assistance - do not hesitate to reach out again.
In addition, if you have friends or family who are looking to sign up for an account, by sharing the referral link, they will receive free commission credits. You can learn more at the following link: http://spr.ly/62043fvXHW
Kind regards,
Karl | Client Services Saxo
A fuir a toute jambes
J'insiste, fuyez ce prestataire , déjà une semaine que l'argent a était transféré tout a disparu, le service client ne répond pas a mes réclamations, et je ne suis pas le seul cas , j'ai même mis l'AMF dans la boucle. Le pire courtier de tous les temps. Voir commentaire précédent incompétent .
En tout cas prompt a répondre aux avis mais pas aux réclamations, une foi le client capté, il faut savoir le fidéliser... Les actes parles les mots ne sont rien déjà 10j sans nouvelles de mon argent.....
2025年8月4日
自発的なレビュー
Saxo Group - Saxo UK からの回答
Bonjour,
Nous sommes désolés d’apprendre votre mécontentement. Toutefois, nous tenons à vous assurer que nous n’avons pas de cas de disparition de virements. Tous les transferts sont traités avec rigueur et transparence, conformément aux normes en vigueur.
Nous ne sommes en aucun cas des escrocs, et nous prenons très au sérieux chaque réclamation. Pour que nous puissions examiner votre situation plus en détail et vous apporter une solution rapide, nous vous invitons à nous contacter directement via notre service client par téléphone ou par chat.
Votre satisfaction est notre priorité, et nous restons à votre disposition pour résoudre ce problème.
Bien cordialement,
Service client
Can't reset password
I forgot my password. I clicked on the "forgot password" link, I've not received the email to reset my password (I checked my spam).
I looked online and there is no contact email for Saxo customer services.
Do people really trust their money to a company like this?
2025年7月16日
自発的なレビュー
Saxo Group - Saxo UK からの回答
Hi Gordon
Thank you for bringing this matter to our attention. We noticed that the account associated with the provided Account ID was opened in November 2019 but remained unfunded and inactive for over four years. As per our policy, it has been closed due to inactivity.
Additionally, please note that emails regarding account activity were sent to the registered email address during this period to keep you informed.
We invite you to open a new account with us so you can experience the full range of services we offer. Please visit our website to apply again —we would be delighted to have you as a client.
If you have any questions or need further assistance throughout the application process, please feel free to reach out to me on 0207 151 2033.
Best regards,
Stuart
Great support and professionalism.
2025年7月14日
自発的なレビュー
Saxo Group - Saxo UK からの回答
Dear Sir Rizzuto,
Thank you very much for your generous feedback. We truly appreciate your recognition of our support and professionalism.
If you have any questions please do not hesitate to contact us.
Kind regards,
Saxo Bank, Client Services | Hande
Issue resolved thanks to Arpit
Call was answered promptly. The service agent, Arpit Ghanhi, was very helpful, called back twice when he said he would after speaking several times with the payments team. He was persistent and resolved my issue, which other agents hadn't been able to do when I called previously.
2025年7月10日
自発的なレビュー
Saxo Group - Saxo UK からの回答
Dear Sir Whittle,
Thank you for your kind feedback. We're pleased to hear that our colleague was able to assist you effectively and follow through with persistence. Your satisfaction is our priority, and we appreciate your recognition.
Kind regards,
Saxo Bank, Client Services | Hande
Functional Platform Undermined by Poor Customer Service
Saxo’s trading platform is decent and fairly priced, offering acceptable access to global markets and a reasonable range of products for a retail investor platform. However, key areas — particularly fixed income — feel a bit underdeveloped and poorly supported.
Where Saxo truly falls short is in customer service. The support system appears intentionally designed to block access to real assistance. The AI chatbot is unable to handle anything beyond basic queries, and attempts to contact a human agent or raise a support ticket lead to an endless, frustrating loop back to the bot. Some situations become genuinely Kafkaesque. Even when a live agent is reached, they often deflect responsibility or refer users back to the same ineffective process.
2025年7月4日
自発的なレビュー
Saxo Group - Saxo UK からの回答
Hi
Thanks for taking the time to share your thoughts about our platform. We're glad to hear you find value in the trading options we offer, but I'm sorry to learn that certain areas, like fixed income, didn't fully meet your expectations.
I also want to address the frustrations you've had with our customer service. What you described is definitely not the experience we aim for, and your feedback will help us make improvements.
I'll be giving you a call today to chat more about what's happened and see how we can make things right for you. If you're available at a specific time, please let me know.
Thank you again for your feedback and for giving us the opportunity to improve.
Kind Regards
Stuart
He was prompt and could reply to my…
He was prompt and could reply to my query instantly.
2025年7月4日
自発的なレビュー
Saxo Group - Saxo UK からの回答
Dear Mr. Agrawal,
Thank you very much for your positive review. At Saxo Bank, we strive to provide the best possible service to our clients, and it's great to know that we've succeeded.
If you have any questions or need support in the future, please do not hesitate to contact us.
Sincerely,
Saxo Bank
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