Saxo Group - Saxo UK レビュー 

Saxo Group - Saxo UK からの回答

2025年3月21日

Dear Fintan,

Thank you for sharing your experience with us!

It's wonderful to start a Friday with such positive feedback. We truly appreciate your kind words and are thrilled to hear about your satisfaction with our service.

Have a fantastic day!

Kind regards,
Emma, Saxo Bank

Saxo Group - Saxo UK からの回答

2025年3月10日

Hi Keith

Thank you for the kind words! We're thrilled to hear our team impressed you with their attentiveness and follow-through. It's feedback like yours that keeps us motivated to deliver top-notch service every day.

We're here whenever you need us!

Cheers,
Stuart

Saxo Group - Saxo UK からの回答

2025年3月3日

Hi Adrian

Thanks for the review! We're thrilled to hear that Noah and the team provided you with comprehensive support and speedy service on SaxoTraderGO. We'll keep up the good work so you can keep enjoying your trading experience.

Happy trading!

Best Regards
Stuart

Saxo Group - Saxo UK からの回答

2025年3月3日

Hi Abdul

Thank you for the kind words! We're delighted to hear that our team member assisted you with patience, humility, and knowledge. It's fantastic that you learned a lot from the experience. We're here to help whenever you need us!

Best Regards
Stuart

Saxo Group - Saxo UK からの回答

2025年2月20日

Hi

Thanks a million for your awesome feedback! We're over the moon to hear that Gabriela was your go-to guide, making your experience both smooth and enjoyable.

As you continue your Saxo adventure, remember we're just a call away if you need anything.

Welcome aboard, and here's to many more great experiences together!

Best Regards
Stuart

Saxo Group - Saxo UK からの回答

2025年2月20日 に更新

Hi Jack

Thanks for your colourful review! We love a good debate about FX fees, and we’re proud to say our FX conversion fee of 0.25% is among the most competitive out there. While some platforms might offer lower rates, these are quite rare, and we pride ourselves on maintaining competitive spreads, especially when compared to non-zero commission brokers.

Remember, never mistake price for value. Zero-commission brokers might sound tempting, but the mechanisms behind those offers don't always guarantee the “best execution” prices. We focus on providing both value and quality service to our clients.

We’re aware that fractional shares are a hot topic, and we're always evaluating our offerings to meet our clients' needs. As for interest on uninvested cash, we're reviewing our thresholds to provide more flexibility.

Just a heads-up: we updated our fee structure in January 2024, with new minimums starting from $1 for the US stocks, £3 for the UK stocks, a 0.25% FX conversion fee, and a 0.12% custody fee per annum. We strive to offer a balance of competitive pricing and value, ensuring that our clients receive the best execution possible. Excitingly, our ISA offering will become a flexible ISA offering at the start of the new tax year in 2025, providing even more options for our clients.

With over 1 million clients investing with Saxo, we know investors have choices, and we're committed to providing a platform that offers both value and quality. We appreciate your feedback and hope you’ll consider revisiting us in the future.

If you’d like to discuss anything further or have any questions, please don’t hesitate to reach out to me directly on +44 (0)207 151 2033.

Thanks again for your insights, and happy investing!

Best regards,
Stuart

Saxo Group - Saxo UK からの回答

2025年2月12日

Hi Louis

Thank you for your 5-star review! We're glad you enjoyed our quick service. We look forward to serving you again!

Best Regards
Stuart

Saxo Group - Saxo UK からの回答

2025年1月28日

Dear Julian,
Thank you for sharing your feedback! We're glad to hear that you found the assistance helpful during both the setup and closure of your account. It's our goal to make the process as smooth as possible for you. We're also pleased that you noticed the improved trading costs. We look forward to having you back when you're ready to trade again. If you need any further assistance in the future, please feel free to reach out to us.

Kind Regards
Klara, Saxo Bank

Saxo Group - Saxo UK からの回答

2025年1月28日

Dear Lisa,
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our customer service and that the issue was resolved. We truly appreciate your recommendation and are here to help whenever you need us.
Kind Regards
Klara, Saxo Bank

Saxo Group - Saxo UK からの回答

2025年1月21日 に更新

Hi Mrs Patel

Thank you for your wonderful review! We're delighted to hear that Shivam was so helpful and polite. We'll pass on your kind words to him—he'll be thrilled!

If you need anything else, we're here for you. Thanks again for your feedback!

Best Regards,
Stuart

Saxo Group - Saxo UK からの回答

2025年1月17日

Dear John,

Thank you for your kind words. It’s always rewarding to hear that our efforts to be both helpful and polite are noticed. We strive to provide the best service possible, and your feedback is greatly appreciated.

If there's anything more we can do for you, please don't hesitate to reach out.

Kind regards,
Gabriela, Client Service

Saxo Group - Saxo UK からの回答

2025年1月21日

Hi Henrique

Thanks for taking the time to leave your feedback—it's like a treasure map guiding us to better service! We're sorry for the initial delay in getting back to you.

We’ve ironed out the hiccups, and we're delighted you're happy with the outcome! Your satisfaction is our top priority, and we're here to make sure your experience with us is always smooth sailing.

If you have any more questions or need assistance, just give us a shout. We're here to help!

Cheers,
Stuart

Saxo Group - Saxo UK からの回答

2024年12月19日

Dear Ole,

Thank you for sharing your feedback. We sincerely apologize for the negative experience you encountered with Saxo Bank.

I would like to clarify that Saxo Bank is not responsible for corporate actions related to your assets. These actions are announced and determined by the instrument providers, and Saxo Bank does not have any involvement in these decisions. It is common for investors to be temporarily restricted from selling their instruments during specific periods when corporate actions, such as dividend payouts or purchase options, are in effect. These actions may require investors to hold the instrument to be eligible for certain rights. Some corporate actions are mandatory and processed automatically by the provider, while others allow you to choose the outcome.

As a licensed bank in the EU, we are committed to complying with strict regulations, which require us to maintain updated client information. We understand that this process should not be burdensome for our clients. If our requirements are not met, we may initially restrict your account, and eventually, terminate it, as regulations prohibit us from keeping non-compliant accounts open. Clients are notified by mail prior to termination, informing them that if compliance is not met or positions are not moved before the deadline, Saxo reserves the right to liquidate positions and transfer the remaining balance to an external bank account in preparation for account closure. We apologize for any inconvenience caused by miscommunication between us and your external bank.

If there is anything further we can do to assist you, I would be happy to look into your case. I have sent you a private request for your Saxo ID to help us locate your account, should you wish to pursue this matter further.

We wish you success with your investments.

Best regards,
Ester - Saxo Bank

Saxo Group - Saxo UK からの回答

2024年12月16日

Hi Will

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate the opportunity to address your concerns.

Regarding the availability of short selling on the specific stock you mentioned, it seems there may have been a misunderstanding during your initial inquiry. Our representatives aim to provide accurate information, but it’s clear we should have asked more detailed questions about the instrument in question. We regret the inconvenience caused by this and will review our communication process to prevent similar situations in the future.

On the topic of market data, we’re transparent about the 15-minute delay in pricing. This information is displayed on the platform, including when prices were last updated, and it's noted in the product overview. Offering live market data requires agreements with exchanges, and the associated costs are passed on to clients through subscription fees. While we can’t comment on how other providers source and structure their pricing, these fees are necessary for us to provide licensed and accurate data directly from the markets.

As for the withdrawal process, we strive to make funding and withdrawals as straightforward as possible. However, transfers back to brokers do involve added complexities, including regulatory requirements, which can take additional time compared to direct bank withdrawals. We continually review our processes to ensure they are efficient while meeting all necessary standards.

We appreciate that you gave us a chance and regret that your experience did not meet expectations. If you would like to discuss your concerns further or explore ways we can improve your experience, please don’t hesitate to reach out to our support team.

Best regards,
Stuart

Saxo Group - Saxo UK からの回答

2024年12月13日

Dear Alan,

Thank you for your constructive feedback and for bringing this to our attention.

Upon checking, we observe that our payments team have been corresponding with you through an active ticket and have communicated that the beneficiary bank account you provided was invalid, hence, the funds were rejected by corresponding bank.

To provide clarity into the payments process - when transferring funds across borders or in a foreign currency (such as USD), there are typically several banks involved – known as corresponding banks.

We hope this resolves the confusion when Saxo payments team have advised you that the funds were rejected by corresponding bank due to invalid beneficiary bank account.

In the meantime, our payments team will continue to communicate closely with you to resolve the open case.

Best Regards,
Julie, Client Service

Saxo Group - Saxo UK からの回答

2024年12月9日

Hi Eric

Thank you so much for sharing your experience! We're delighted to hear that Yashi was able to assist you with completing the form. We understand that some processes can be challenging, and we're glad Yashi's patience, professionalism, and support made things easier for you.

Your feedback is truly appreciated, and we’ll be sure to pass on your kind words to Yashi and the team. If you ever need assistance in the future, don’t hesitate to reach out—we’re here to help!

Kind regards,
Stuart

Saxo Group - Saxo UK からの回答

2024年11月22日

Hi Howard

Thank you for your great feedback! We’re thrilled you find our app easy to use.

Regarding real-time prices, platforms like Google Finance and Yahoo Finance provide general data, but the prices may not always match trading prices due to licensing differences.

At Saxo, we source accurate, real-time prices directly from exchanges, which often require fees.

Having said that we do offer a refund scheme: market data fees are refunded per exchange if you make at least four trades on stocks, ETFs, or CFDs on that exchange within a calendar month.

We hope this helps clarify, and we’re always here for any further questions or feedback!

Best Regards
Stuart

Saxo Group - Saxo UK からの回答

2024年11月21日

Hi Michael,

Thank you for sharing your experience with us. We're pleased to hear that you find our platform easy to use. However, we're sorry to learn about the difficulties you've faced with our support team via chat. We strive to provide timely and effective assistance to all our clients, and your feedback is invaluable in helping us improve.

While we look into this matter, please feel free to call our team directly at 0207 151 2100. We are here to address your concerns and ensure you receive the support you need. We appreciate your business and thank you again for your feedback.

Best regards,
Stuart

Saxo Group - Saxo UK からの回答

2024年11月18日

Dear Richard,

Thank you for your feedback!

We’re delighted to hear that Ester was able to assist you so promptly.
Providing good service is one of our priorities, and it’s great to know that Ester made a positive difference for you.

If you have any more questions or need further assistance, please feel free to reach out to us.

Thank you and have a wonderful day!

Kind regards,
Arthur - Saxo

Saxo Group - Saxo UK からの回答

2024年11月11日

Hi Adam

Thank you for sharing another positive experience with us!

We're delighted to hear that our team member once again met your expectations with efficient and polite service.

Your continued support and feedback are incredibly valuable to us. We appreciate your loyalty and look forward to assisting you in the future.

Best Regards
Stuart