homeArama レビュー 

homeArama からの回答

6日前

Hi Rachel
Many thanks for not only reading our stock update :-), but then also getting in touch to ask when the new delivery would arrive! :-):-)

Keeping products moving around the world has certainly become a bit more of an adventure lately, so we're delighted that fresh stock had just arrived and we were able to get your order on its way straight away.

We now hope you will love your Philippi Table Fire Pit just as much as you enjoyed our service!

Thanks again for choosing us, we look forward to welcoming you back again soon.

Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)

homeArama からの回答

7日前

Hey James

Thanks for such an amazing review.

We're really pleased we were able to sort everything out and that you're happy with both our service and your Bosign Laptray. If something isn't quite right then we always do our best to...put it right!!

Thank you as well for recommending homeArama to your friends and family. As a small independent business working thorugh challenging times, recommendations and word of mouth really are our lifeblood, so we genuinely appreciate your support, thank you :-)

We hope to see you again soon.

Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)

homeArama からの回答

2026年6月23日

Hi Lianne
Thanks for the review, greatly appreciated, and we hope the Jalo Lento smoke alarm looks great in situ, a photo would be fantastic, just something simple on a mobile phone if ever you have a moment. Don't forget to mount only the ceiling and also to clean gently round the fins once a year or so to remove any dust or, perhaps worse, small spiders!!
Hope to see you again soon
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)

homeArama からの回答

2026年6月18日 に更新

Hi Julie
So pleased the teabox arrived early and even more pleased your son loves it :-). Maybe his next gift will be a stunning Bredemeijer teapot, we have masses to choose from!!!!
Many thanks for shopping with us and sending in such a lovely review, hope to see you again soon
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)

homeArama からの回答

2026年6月15日

Hi David
Many thanks for the positive feedback and so glad you love the Relaxounds soundboxes, they are up amongst our bestsellers so we guess, with the stress of the world, we all need a moment to unwind with the sounds of nature!!
We look forward to seeing you again soon.
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)

homeArama からの回答

2026年6月12日 に更新

Hi Yvonne

Thanks so much for the brilliant review.

We're chuffed to bits that the fire pit hit the mark and turned out to be exactly what you were after. The fact you've mentioned the quality, the sturdy glass and how well it copes with the wind will be really helpful for other customers too.

Philippi make some fantastic products and it's always nice when people notice the attention to detail that goes into them.

Most of all, we're delighted you're enjoying it. Here's hoping it helps create plenty of cosy evenings outdoors this summer.

Thanks again for your support – it really does mean a lot to a small independent business like ours.

Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)

homeArama からの回答

2026年6月11日

Thank you so much for taking the time to leave such a thoughtful review.

We were genuinely disappointed by the unexpected shipping delays, but we're delighted that you chose to stick with us and wait for your tea box to arrive.

As a small independent business, we believe that keeping customers informed and treating people as we'd like to be treated ourselves is simply the right thing to do. We're therefore delighted to hear that the updates and communication were helpful.

Most importantly, we're thrilled that your beautiful acacia wood tea box has now arrived and is exactly what you were hoping for.

Thank you once again for your patience, understanding and support. It really does mean a lot to our small team here in Oxfordshire.

Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)

homeArama からの回答

2026年6月8日

Hi David
So pleased you love the Leopold Vienna Espresso glasses, their traditional styling together with the double walled construction have made them one of our bestsellers!
We look forward to seeing you again soon
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)

homeArama からの回答

2026年6月2日

Hi Rosalind
Thank you so much for the great review and we are so pleased your Rens Bredemeijer teapot fits the bill! To ensure dripfree pouring is maintained we recommend descaling the spout from time to time to ensure no limescale build up. Happy tea brewing, pouring and drinking!!
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)

homeArama からの回答

2026年5月6日

Hi Sue

Thank you for your feedback though we are, naturally, disappointed you have gone straight to a 1 star review given the circumstance. Nevertheless we completely understand your frustration and apologise for the delay with your order.

We would, however, like to clarify that when Philippi items are temporarily out of stock, this is clearly stated on the product page beneath the “Add to Basket” button, along with the expected lead time before dispatch. In this case, the notice advised that new stock was on its way to our warehouse and that dispatch would take approximately 5–7 working days plus the courier time.

Unfortunately, the incoming shipment from Germany was then delayed in customs, since Brexit this continues to happen and frustrate us, which also meant we were later than we would have liked in updating you on the revised timescale, and for that we sincerely apologise. (We did however upgrade your courier delivery to next day as opposed to 3-5 days)

We work very hard to maintain strong stock availability across a wide range of products and always aim to communicate expected delivery times as clearly as possible. We genuinely appreciate your patience and your feedback, which helps us continue to improve our service.

Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)

homeArama からの回答

2026年4月28日

Hi Paul & Beverley
Thank you for being such loyal supporters of Elephant Parade, you must now have quite a growing herd in the house unless, of course, some have been given as gifts.
Thanks also for acknowledging our customer care service we do appreciate it :-).
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)

homeArama からの回答

2026年4月17日

Hi Daisy
Many thanks for the review and kind winds. We are sorry for the slight delay, sometimes shipments from Europe are delayed in customs giving us little challenges!, but we are pleased we got the Bosign mirror to you on time and that you love it.
We look forward to seeing you again soon
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)

homeArama からの回答

2026年4月14日

Hi Anna
Many thanks for the review, would be great to see images of the lamps in action! We love the word Origami so much we are adding it to the description, much better than just paper, and we hope you don't mind us taking advantage of your inspiration :-)!
Look forward to seeing you again soon
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)

homeArama からの回答

2026年4月7日

Hi Elisavet
Thanks so much for your lovely words, great service is always really important to us. We hope you will have lots of challenging fun playing Backgammon with Remembers beautifully coloured board game!
We hope to see you again soon
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)

homeArama からの回答

2026年3月31日

Hi Margaret
Many thanks for your feedback and we hope your Rader cushion is taking pride of place in your home! We work hard to keep the website "simple" so that it is easy to navigate and are pleased it worked well for you. Our prices too, in ever challenging times, we work hard to maintain competitiveness without sacrificing quality or style.
We hope to see you again soon
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)

homeArama からの回答

2026年3月18日

Hi Dawn
Thank you so much for your kind words and of course for being such a fabulous customer for more than five years now! We’re delighted to hear you love our selections and that the Italesse Mares handmade glasses were a hit. We absolutely love sourcing unique, quality products for the home, so it means a lot to know they’ve found the right place with you. We truly appreciate your continued support and look forward to helping you discover more special finds in the future.
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)

homeArama からの回答

2026年3月16日

Dear Liz,

Thanks so much for your lovely message, it really has made our day.

It’s been such a pleasure having you as part of our Elephant Parade family for nearly ten years now. Your support means a great deal to us, and to the Elephants :-), and we’re always so happy to help as and when you need.

Please don’t ever worry about technology, honestly it’s never a bother. We’re just glad we can make things a little easier and make sure you feel comfortable and looked after. Messages like yours serve to remind us why we enjoy what we do so much.

Thank you again for your kindness and for being such a valued customer. We look forward to helping you for many more years to come.

Warmest wishes,
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)