I had a problem with my order. The owner called me and went above and beyond to make sure things were resolved in a way that I was left happy. Iâve since recommended HomeArama to my friends and family... ãã£ãšèŠã
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I ordered an item from here which was severely delayed due to the issues in the strait of Hormuz. As soon as there was an issue, Homearama called me (!) and followed up with personal emails from a rea... ãã£ãšèŠã
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Great independent business. A business that you can actually contact by telephone! Quick delivery and products were exactly as described. Highly recommended.
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I ordered a Hachiman Cestino laundry basket early September and after delays with stock replenishment it was received today. I am glad that I did not cancel my order given the long delay as it is exce... ãã£ãšèŠã
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homeArama | FREE STANDARD UK Delivery | Gifts & Homewares With A Difference | Official Stockist Elephant Parade & Pappelina
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OX18 2AN, Bampton, è±åœ
- homearama.co.uk
4.7
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Very poor delivery
Very poor delivery. The 2-3 day delivery did not happen and it was only after chasing and speaking to the store I was told they had delays with ordering. They did then address the issue as it was a gift needed for a specific date and the item arrived but it was three weeks. I feel I could have at least been notified of the delay or refunded the shipping costs.
2025幎10æ16æ¥
homeArama ããã®åç
Hi Judith,
Thank you for your message. Iâve looked into your order and am truly sorry that your experience didnât meet expectations.
Since Brexit, Elephant Parade stock has been centralised in Europe, with weekly deliveries arriving in the UK. Because of this, we no longer quote specific delivery days but instead ask customers to let us know if an item is required by a particular date. Unfortunately, your order comments were left blank, so the team werenât initially aware of any deadline. (Weâre now reviewing how we can make that message clearer.)
That said, having confirmed a dispatch date of 10/10, we should absolutely have informed you of the further delay to 16/10. Although the team upgraded your delivery to a next-day service at our cost, we recognise that better communication was needed, and I make no excuse for that.
The team have been made aware, and Iâve arranged a refund of your delivery charge.
Kind regards,
Mike
Managing Director
Prompt delivery and beautiful teapot!
2025幎10æ20æ¥
homeArama ããã®åç
Hi Carol
We are so pleased you love your new Bredemeijer Xilin teapot and table trivet! They really are beautifully made and a pleasure to look at. Please do remember to lightly rub cast iron areas with a little olive oil, or similar oil, to keep the teapot looking as beautiful as the day it was made :-)
We hope to welcome you back soon
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)
It took months to get the advertisedâŠ
It took months to get the advertised product. Many phone calls and poor comunication in responces.
2025幎10æ14æ¥
homeArama ããã®åç
Dear Ralph
First my thanks for your wonderful Bredemeijer order and I trust the products are living up to expectations. Second my sincerest apologies for the long delivery and our apparent lack of communication. The delivery period caught us by surprise too, the shipment was delayed from the Far East by factors beyond our control but, of course, we should have kept you fully informed. As you will see from our reviews our communication levels are normally very good, I can only again apologise that we clearly fell short on this occasion. If you would like to share more detailed information with me so I can look into matters further please do, customers are our life blood and service levels therefore key to us. My email can be found under our contact details on the website.
With kindest regards and I do hope, despite this experience, that we will welcome you back soon
Mike
Mike M
Managing Director
Great communication and customerâŠ
Great communication and customer service!
Thank you
2025幎9æ30æ¥
homeArama ããã®åç
Hi Irina
Whilst we are of course sorry the colour didn't work out for you and you returned the Elvang scarf to us it is great to know our communication and customer service still stands out! Thank you for the kind review and we hope to see you again soon :-)
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)
Very nice way to shop and the qualityâŠ
Very nice way to shop and the quality of the paint is very good all in all excellent
2025幎10æ6æ¥
homeArama ããã®åç
Hi Stephen
We are so glad you found shopping with us a pleasant experience and that you love the quality of the hand decorating of the Belinda Elephant Parade Limited Edition Replica. We agree they really are beautiful pieces as well as helping to raise money to support Elephants in the Wild.
We look forward to seeing you again soon.
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)
Ease of order and responsive with issues
Easy to order and quick delivery. When we had an issue with our item being faulty, homearama were responsive and quick to address it, sending a replacement that they tested before sending to ensure it worked. I would recommend.
2025幎9æ8æ¥
homeArama ããã®åç
Hi Joanna
Thanks so much for the positivity, it's always a frustration when there's a product fault but we are pleased we managed to resolve it for you quickly and successfully. Relaxounds are one of our bestsellers but, occasionally, we do sadly get one that goes rogue :-(.
We look forward to seeing you back again soon
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)
Excellent customer service
I wanted some items which were not in stock, and pre ordered them. I had an email to check that I knew thereâd be a wait, and was kept informed about the lead time, until my order was completed. Excellent customer service, would highly recommend this company.
2025幎9æ5æ¥
homeArama ããã®åç
Hi Nicola
Hachiman changed their European warehouse earlier this year and, to be honest, there have been challenges along the way so we are sorry we couldn't supply immediately. That said we are pleased our communication and service was felt to be excellent, thank you so much, and we would certainly love to welcome you back again.
In the meantime we hope the Hachiman Buckets don't just add colour to our home but bring some de-cluttering as well! ;-)
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)
Pappelina Rug
Lots of rug options from Pappelina at great price point. Order through to deliver was so efficient. Will certainly shop here again. :))
2025幎9æ3æ¥
homeArama ããã®åç
Hi Lou
You are spot on, right now we do have great deals on our Pappelina stock of beautiful rugs but, as a result, they are going quick! Love the Ilda design, so Scandi and minimalist, a great choice! Glad you found the ordering process efficient, we do our best to keep things simple :-), and we look forward to seeing you again.
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)
wasnt big enough
2025幎8æ26æ¥
homeArama ããã®åç
Hi Peter
Many thanks for taking the time to share your thoughts. Weâre sorry to hear the Oceanbox felt smaller than you expected. The dimensions of all our products are shown under the Technical & Care tab but we appreciate itâs not always easy to picture the size of something when shopping online. Despite your disappointment we still hope you were happy with our service, and we really do appreciate your feedback, it helps us improve how we present our products and we will now add further words to the item to ensure the size is emphasized more clearly.
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)
homeArama ããã®åç
Hi Lyn
We agree the Lorenzo Teapot from Remember is, indeed, a great product! Many thanks for the review, no matter how brief we love them all!
Hope to see you again soon
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)
Fast shipping and good communication
Fast shipping and good communication. Although one item had sold out, they quickly offered a solution that I was happy with. Thank you!
2025幎8æ29æ¥
homeArama ããã®åç
Hi Roisin
And you thank you for the great review, it always makes us smile to read that we've made a customer happy! :-) Thanks too for buying so many great and colourful Remember products, they are not just beautiful but of great quality too so we hope you enjoy using them around the home or even gifting them!
Hope to see you again soon
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)
homeArama ããã®åç
Hi Philip
First, and most important, we really are truly sorry you have been inconvenienced by the Relaxound Zwitscherbox developing a fault. Your order was delivered promptly in secure packaging and, as soon as you called to let us know of the issue, we immediately sent a replacement without any fuss. It just isnât possible for us to open and test every product before despatching but, when a rare issue does occur, then we can assure you we do everything we can to put things right quickly. Whilst we fully appreciate how frustrating it is when products seem to fail we must also say that we really feel a 1-star review is not justified given the service and care we provided.
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)
homeArama ããã®åç
Hey Karen,
Thanks so much for those kind words! We're so glad everything was just as you expected and that youâre happy with our service.
The Badawin bike bag is a great product and the Puritx hand sanitisers not just effective but beautifully scented too!
We look forward to seeing you again soon.
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(We love all your reviews and all replies are hand typed by us & not AI generated!)
highly recommend this company
highly recommend this company. Some lovely items on their website and my order and delivery were very smooth. Love my new tins and the colourways are fab. Thanks
2025幎8æ5æ¥
homeArama ããã®åç
Hi Trena
Thanks so much for your lovely review!
Weâre really glad everything went smoothly with your order and that youâre enjoying your new tins, we love the colours too, Remember are awesome at mixing and matching colourways to bring a smile to your home, and, of course, to your face :-)!
We really appreciate you recommending us and hope to see you back again soon.
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(All replies are hand typed by us & not AI generated!)
homeArama ããã®åç
Hi David
Itâs so lovely to have you back! Thanks a lot for choosing another Elephant, Belinda really is such a gorgeous design. Please donât be such a stranger :-), weâd love to see you again soon especially when you are helping to support such a great cause... Elephant Parade!
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(All replies are hand typed by us & not AI generated!)
Amazing service
Amazing service
Product as described. Delivery time prompt
A really useful gadget for making my time spent destoning fruit plums and damsons much much easier.
Thank you
2025幎8æ1æ¥
homeArama ããã®åç
Thanks so much for your lovely review! Weâre really glad the gadgetâs making life easier with your plums and damsons. Happy to hear delivery and service went smoothly too. Enjoy your fruit prep!
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(All replies are hand typed by us & not AI generated!)
Responsive and helpful customer care.
Speedy delivery. Responsive and helpful customer care.
2025幎7æ28æ¥
homeArama ããã®åç
Hi Andrea,
Many thanks for your glowing review especially considering you returned the Oceanbox White Seagulls Calling & Waves Sounds on the grounds of⊠well⊠a suspicious shortage of seagulls!
After giving it another listen, we did detect a few distant, possibly introverted gulls lurking in the background, but we wholeheartedly agree with your assessment. Weâve already taken this up with the manufacturers, as we believe our seagulls should be bold, proud, and unafraid to squawk front and centre.
In the meantime we can confirm you have been fully refunded and we hope to welcome you back soon :-)
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(All replies are hand typed by us & not AI generated!)
Absolutely fantastic customer service
Absolutely fantastic customer service. I ordered a lovely bag to be delivered to my sister in law but unfortunately I typed in the incorrect postcode for delivery!!! After the parcel went from place to place without it being able to be redirected from our end, Customer service managed to stop and recall the delivery and amend the postcode. It was then delivered successfully. I was very pleased indeed and would highly recommend this company for exceptional customer service, should you need them, and fabulous quality goods.
2025幎7æ10æ¥
homeArama ããã®åç
Hi Carolyn
First I am so pleased the team managed to sort the postcode issue and get the bag delivered to the correct address!
Second your review inspired me (I hope you don't mind) to drop a line to all our customers underlining how our team does care and how homeArama is a passion for all of us.
Thank you so much for the kind words and I hope your sister-in-law loves the Roka Trafalgar bag :-)
With thanks to Caroline & Michele our WebShop Crew for sorting things.
Kindest regards
Mike (MD)
Great customer service
The customer service representative was very helpful & responsive, she helped me purchase an item that I wanted for a long by time.
2025幎6æ20æ¥
homeArama ããã®åç
Hi Elizabeth
Many thanks for the review and we are so pleased we were able to help you out after such a long search for Remember mobile charger. We hope it will live up to expectations!
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(All replies are hand typed by us & not AI generated!)
Great online shop
2025幎6æ13æ¥
homeArama ããã®åç
Hi Richard
Appreciate the upbeat compliment, many thanks, and thanks also for your patience in waiting for the Hachiman Omnioffre Stacking Storage Box. Should you wish to add more stocks are back in the warehouse :-)
Hope to see you again soon
Kindest regards
Caroline & Michele
The homeArama Webshop Crew
(All replies are hand typed by us & not AI generated!)
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