I am very impressed with the service I've received from Home Feeling. I was looking for a very specific sized (small) Fridge-Freezer and had almost given up hope finding something that I wanted... もっと見る
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Every thing went to plan the two delivery men were lovely and a follow up call to see if all ok great service thankyou x
Recently (Jul2025) bought 2 Willow under-counter wine coolers. So far very pleased: good value and seems to keep well to the chosen temperature. Would have awarded 5stars but fitting the bottles int... もっと見る
Shoddy service. Large freezer arrived a day after they said it would. No timely communication about the change - received a text the day before stating the date and on the morning. Waited in all day (... もっと見る
企業情報
当該企業による記述
Home Feeling began life in 2012 as a family wholesale business supplying household electricals across the UK. After years of working behind the scenes with leading brands and retailers, the team decided to bring that experience directly to customers, launching homefeeling.co.uk to offer a carefully chosen range of appliances at honest prices. Today, Home Feeling is run from our HQ and warehouse in the Midlands, where a small, close‑knit team looks after everything from stock and logistics to customer care. With a mix of younger team members setting up homes of their own and more experienced hands on customer service and engineering, we understand both the practical and emotional side of choosing the right appliance. A big part of the Home Feeling story is Willow, a newer UK appliance brand that shares our belief that good quality appliances should be accessible to all, no matter the budget. With a background in technical maintenance and servicing, Willow is built around reliability first, then adds the style and features that customers actually use day to day. From fridge freezers and chest freezers to washing machines, washer dryers and small appliances, Willow products are designed to give you the performance you need without unnecessary cost. The result is a range that feels reassuringly solid to use – from the way doors close to the weight of the dials – while still offering the kind of modern look you’d expect from much more expensive brands.
連絡先
Unit 7, Wellington Crescent , WS13 8RZ, Lichfield, 英国
- 01543 228622
- support@homefeeling.co.uk
- homefeeling.co.uk
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Yzzi to order good delivery service…
Yzzi to order good delivery service excellent value for money
Every thing went to plan the two…
Every thing went to plan the two delivery men were lovely and a follow up call to see if all ok great service thankyou x
Very Good Company To Deal With.
I am very impressed with the service I've received from Home Feeling.
I was looking for a very specific sized (small) Fridge-Freezer and had almost given up hope finding something that I wanted, after much research.
Luckily, I happened upon their website and ordered the item online, which was a breeze.
I needed to contact them via email and by phone with a few queries and their responses were always prompt, polite, informative and professional.
parcels left at random people s door…
parcels left at random people s door step . i ordered several items and only one was delivered to me , i am unable to get help as the whole system is automated and the range has several different sellers , i have one pic of my parcels at someone s front door , not mine now i have to to spend even more hours trying to get help , absolutely will not order from the range ever again.
Fantastic service
Fantastic service, thank you! I had to get in touch with HomeFeeling after I placed my order due to a slightly confusing delivery confirmation email, but the team were so helpful & delivery was a totally smooth process - the guys who delivered my new washing machine were great.
Trustpilot have PREVENTED a 5 star review, BUT Homefeeling deserve more!
In my very brief interaction with Homefeeling, I have no complaints as it was all completed online. Following delivery, I can say that it is an excellent item. Delivery time was outstanding - 2 days from placing the order, to unpacking in my kitchen.
My only disappointment is the DAILY "reminder" 'Spam' emails from Trustpilot demanding a review
Fridge was badly dented.
Fridge was badly dented in four places. No free return or replacement offered. Bad service and communications. Certainly didn't get that 'Homefeeling' here.
Cute Black Chest Freezer
Home Feelings
Cute Chest Freezer in Black Can be placed anywhere without being obvious.
Great Service 👍
Absolutely amazing company to do…
Absolutely amazing company to do business with, from purchase to dispatch , they kept me well informed on progress, with a very speedy delivery. I would not hesitate to recommend “HomeFeeling” to anyone.
Good product
Good product. Great price. Prompt delivery.
Great delivery guys very helpful in placing where needed.
Great company to deal with on price and customer service
After always going with well know sellers for electric goods, I was a little nervous to purchase, but the price was the best anywhere, and free, fast delivery. Communication was excellent, then morning of delivery came, I had a call to say in route, would be 45mins, over and hour went and I had a message to say, sorry issue with delivery truck (flat Tyre) not sure when delivery would be made, straight away I thought here we go, will have to book another date, however I was pleasantly surprised when the really lovely chaps pulled up, be it 2 hrs later, but still within window, full of apologies and couldn’t be nicer. We know that things go wrong sometimes out of their control m, but it’s how it’s handled and communicated, and these guys did it better then the well know sellers, will 100% purchase from them again
Happy
Received fridge freezer, and was delivered fine. Very happy with it as it is now up and running. Great for a single person, or a small accommodation.
All good.a very good price compared to…
All good.a very good price compared to other outlets.
Bad customer experience
Payment taken, then no contact for 3 days. When I contacted, I was eventually told that delivery is not possible to Northern Ireland, and i would be refunded. A week later, still no refund, and no further correspondence, even after I have sent another two emails asking for an update?
Avoid, does not work properly and had to buy another appliance.
I bought a fridge freezer, the fridge didn’t keep the fresh produce fresh for long so things like milk and fruit spoilt quickly.
The fridge was ok, just shop more often for fresh produce, however the freezer stopped holding temp and defrosted and just doesn’t seem to hold temp cold enough to freeze.
I contacted seller, who said I had to email them a list of info, I sent that with invoice and order number. I then get a call to say an engineer would not come out as they wanted more info. Info should all be on the invoice but apparently not.
Anyway, complete waste of money as have had to buy another appliance as this is not fit for purpose and feels they trying anything. To get out of warranty.
Avoid and save yourself money, time, stress and having to go pay for another appliance as this is complete rubbish.
Very poor customer service and unprofessional conduct
I had an extremely disappointing experience with Home Feeling Limited. I contacted them regarding an oven I purchased from them that was still under warranty after it overheated and the fuse blew, causing the oven to stop working completely.
Initially, I was told that the issue was covered under warranty and that an engineer would be arranged. I booked a time for the engineer to attend, however after waiting for two hours with no contact, I had to chase the engineer myself. I was then told he was “waiting for an answer,” which was both vague and unhelpful.
After contacting the company again, they suddenly changed their position and claimed the oven had not been installed correctly, stating this voided the warranty despite previously confirming that the issue was covered and arranging an engineer visit. This inconsistency and lack of accountability is unacceptable. I have two young children and am now left without a working oven due to a company that has shown no care or concern for its customers. This has been a very poor customer experience, with extremely poor customer service throughout. The handling of this situation was highly unprofessional, and I would not recommend Home Feeling Limited to anyone.
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