Home Feelingレビュー 

I bought a new 60L freezer from Home Feeling via Amazon and it arrived with a couple of dents in the door.
As the damage (not their fault. Courier issue) appeared to be cosmetic in nature, I contacted Amazon (as per their procedure) and they sent a message to Home Feeling on my behalf.
Once Home Feeling were aware of the issue, they sprung into action and Hayley reached out to me immediately with an apology and an offer of a partial refund.
I was so impressed by how quickly they got in touch with me and I was delighted that they had recognised the difficulty/ hassle of having to try to rebox a 60L Freezer to send back for a replacement and I gladly accepted their generous offer.
It's so easy for companies to deliver great customer service when everything goes according to plan. It's when things go wrong that you truly see the measure of a company's customer service and Home Feeling did not disappoint.
Well done folks! Keep up the great work!

Poor and not reliable

I like the friendly, helpful attitude of both the website and when I phoned to speak to customer service to choose a fridge/freezer, in contrast to another supplier where I was told to go through their chatbot/automatic ordering system - they would not give me information about products before I bought !
The order was processed & arrived as promised ...v pleased with my undercounter 'Willow' back up fridge with the large 25 litre freezer.

Good communication. Nice freezer, reasonably priced, looks good, working well. Prompt and careful delivery.

Great freezer! As described and delivered quickly and efficiently! Brilliant!!

Quick delivery and all as described, no issues

Shoddy service. Large freezer arrived a day after they said it would. No timely communication about the change - received a text the day before stating the date and on the morning. Waited in all day (having taken time off work) and it was only when I called in the afternon I was told it would be the next day. Then told it would be 6pm next day. Ended up being 10am the next day. Chaotic. Made worse after I emailed and the customer rep accused me of refusing the original delivery and making this up despite the existence of text message evidence!

Easy purchase of product. Fast and efficient delivery

Having read all the customer reviews I recently bought a small upright freezer which seemed to very good value it arrived within two days and I was immediately impressed with the quality considering the price I paid however on closer inspection I noticed a small dent in the front panel, I contacted Homefeeling who immediately apologised and offered a replacement or a partial refund which I accepted and within hours I received confirmation that the refund had been issued. A great company to deal with and having recently had dealings with a couple of large and well known retailers who spent a lot of time and effort evading their responsibility this has restored my faith and I will certainly be using this company in future.

Arrived next day excellent condition
Delivery on time perfect

Very happy with the experience of the customer service. The fridge freezer is perfect

Good communication about when the order would be delivered with time, delivered on time and in good condition, very polite delivery people.

Was kept well informed of the progress of my order. The item was a good price. The delivery was excellent. The whole thing couldn't have been better.

Customer care team were polite, helpful and responded to emails. Ordering process was simple and email conformations were timely and relevant.

The seller kept us well informed on the progress and delivery of our order which was very quick. Very happy with our purchase and the service provided.

Delivered on time, great efficient service. Excellent prices.

Great pair of lads very helpful and polite.

Recently (Jul2025) bought 2 Willow under-counter wine coolers. So far very pleased: good value and seems to keep well to the chosen temperature.
Would have awarded 5stars but fitting the bottles into the sliding beech trays is not as easy as one would like. Also, the capacity of 52 bottles is a little optimistic, especially with champagne bottles.