I got stuck during the war and they played me !! I rescheduled for another month then they decided to cancel my booking without even consulting with me !! And ripped me off the whole amount !!! Shamel... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We had a wonderful experience with Home From Home, from our pickup and drop off at the airport, to our well-appointed accommodations. Our flat at Berkeley Gardens was perfectly placed for all we wante... もっと見る
企業が回答しました
Great location. Quiet at night but because flat is on ground floor noise of people talking outside and children on nearby playing fields can be annoying. Shutting all windows helps, but it is often... もっと見る
企業が回答しました
We have rented two apartments from this group. Both have been small but comfortable, well-equipped. Great locations and excellent taxi service to/from airport. The office staff is diligent, quick to r... もっと見る
企業が回答しました
企業情報
当該企業による記述
Home from Home Management has a portfolio of over one hundred apartments and houses available for rent. We believe this is the 21st Century way to stay: Chill out, put your feet up and relax in your own space. Get up when you want, eat when you want, entertain if you like or have a board meeting; you can do it all! Privately owned homes reflect the culture of the city in which you find yourself. Stay with us and live like a true London
連絡先
66 Paul Street, EC2A 4NA, London, 英国
- +442082338111
- info@homefromhome.co.uk
- homefromhome.co.uk
3.1
まあまあ
216件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Wonderful experience!
We had a wonderful experience renting a flat in London from Home from Home in December. The HfH staff was very responsive and answered all our questions promptly.The flat was everything that it appeared to be in the photos and descriptions on the HfH website, and more. It was charming, comfortable, convenient and in a delightful area of Chelsea. There were wonderful touches everywhere, from the heated towel rails to the comfortable chairs to the interesting books. The living room was cozy and attractive, perfect for sitting and reading or chatting with family and friends. The kitchen was perfectly equipped with everything we needed to cook, the round glass table in the dining area nice for having friends for dinner. The bedrooms were lovely and extremely comfortable, and the bathrooms luxurious. It was beyond our expectations and made for a terrific holiday!
2019年1月20日
自発的なレビュー
Home From Home Vacations からの回答
Dear Linda,
Thank you very much for your wonderful review of the Gertrude Street home you booked as well as our services provided prior and during your stay. We are very pleased to hear that we were able to exceed your expectations and felt that the information on our website was reflecting reality.
Please do not hesitate to contact us if you are planning to return to London anytime soon, we would be delighted to host you once again!
Kind Regards,
The Home From Home Team
Top class short- rental agency
Top class short- rental agency, devoted to its customers and making every effort that they would be happy with their choice.
Internet site very reliable.
Warmly recommended!
2019年1月13日
自発的なレビュー
Home From Home Vacations からの回答
Dear Shula,
Thank you very much for taking your time to review us here in Trustpilot, all of your lovely comments are much appreciated. We are delighted to hear that your stay with us was top class and we endeavour to keep the standard high for any future lets as well.
We would be pleased to host you here in London anytime again!
Kind Regards,
The Home From Home Team
This is my second time with this…
This is my second time with this Agency. And I recommend it. I'm a bit exacting client. But every agent which works in this Company is very careful, responsive, helpful and patient.
2019年1月12日
自発的なレビュー
Home From Home Vacations からの回答
Dear valued customer,
We are thrilled to hear that you have stayed twice at our homes and have been pleased with the service on both times. Please feel free to let us know more about your experience, as we would be happy to see if there is anything we could do even better.
All of us at Home From Home wish you a warm welcome to stay at any of our homes soon again!
Kind Regards,
The Home From Home Team
Excellent experience
My family of 5 stayed in the Rabbit Row condo in Notting Hill. Regarding the condo, the location was perfect - just a couple blocks from the tube; and multiple bakeries, restaurants, and a grocery store nearby. The condo was great for our family. Having 2 full baths was essential, as was the ability to split the king bed into 2 twins in the bedrooms. The air mattress wasn't terribly comfortable, so if necessary I would recommend asking for a roll-away. Oh, and if you're an American, figuring out the washer/dryer is a challenge (very different from what we use); be sure to ask for instructions. But those really are the only negative comments I can make about this condo. Very comfortable and well-stocked.
Regarding the company: they were wonderful to work with. We initially reserved another property, but it developed a leak and had water damage. They contacted us immediately and were very flexible (and apologetic) wrt to finding us a new condo.
2019年1月11日
自発的なレビュー
Home From Home Vacations からの回答
Dear valued customer,
Thank you very much for your wonderful review, we are grateful for taking your time to write comments about your recent stay with us. Unfortunately you had to be moved from the original property unexpectedly, but it is great to hear that our work in finding you an alternative apartment was successful and you were pleased with the service received!
We are sorry to hear that the air mattress was not the most comfortable solution, however this was the only way we could have provided you alternative accommodation - hopefully you were still able to get good night sleep. We will also look into reviewing the washer/dryer instructions in the apartment to make sure they are as clear as possible. Thank you for pointing this out!
We hope to see you visiting us in London anytime again!
Kind Regards,
The Home From Home Team
Great stay at Queens Wharf
We throughly enjoyed our stay at Queens Wharf. The HomefromHome team made sure that all our needs were met perfectly. We’ll definitely look to use HomefromHome for our next overseas trip.
2019年1月1日
自発的なレビュー
Home From Home Vacations からの回答
Dear Mr Roberts,
Thank you very much for taking your time to review us here in Trustpilot, we value all of your comments. We are very pleased to hear that you had an excellent stay at Queens Wharf and appreciated our efforts on making your London experience memorable.
We would be delighted to host you here in London anytime again, please do not hesitate to get in touch.
Kind Regards,
The Home From Home Team
Excellent agency for…
Excellent agency for short-term/vacation apartments in London. We have used it for about twenty years and never had a problem.
2018年12月21日
自発的なレビュー
Home From Home Vacations からの回答
Dear Stan,
Thank you very much for taking the time to leave us a review and sharing your great comments with us. We are very grateful for having you as our guests for such a long time and will do our very best to provide you excellent stays in the future too. Hopefully we will see you returning to London soon!
Season's greetings from the whole team!
Kind Regards,
The Home From Home Team
Great stay in London!
We had a wonderful stay with our family in London through Home From Home. The reservation process was excellent and they couldn't have been more helpful. We were so happy with the flat we rented and would definitely use Home From Home in the future.
2018年12月20日
自発的なレビュー
Home From Home Vacations からの回答
Dear Mrs Gindoff,
Thank you very much for your lovely comments, we greatly appreciate all the feedback given. We are delighted to hear that your experience with Home From Home went smoothly from the enquiry stage until your departure from London and that the selected home was perfect for you.
We are looking forward to hosting you here in London anytime again!
Kind Regards,
The Home From Home Team
Great communication
Great communication, accommodation was accurately described. Pickup at airport was a little late. All in all, a good experience
2018年12月18日
自発的なレビュー
Home From Home Vacations からの回答
Dear Scott,
Thank you very much for reviewing us here in Trustpilot, your comments are important to us. We do endeavour to present our homes as accurately as possible on our website and therefore are delighted to hear that we succeeded well in this. It is also good to hear that the stay with us was living up to your expectations in overall. Apologies for the slight delay on the airport pick up, hopefully the wait was not causing too much of inconvenience to you.
We hope to see you returning to London soon, happy holiday season!
Kind Regards,
The Home From Home Team
We did not have a good experience with…
We did not have a good experience with HfH. The first problem was with the cab meeting us. Although I explained to the staff that we do not have n international phone and requested a scheduled pick up, to which they agreed, they neglected to advise the driver. He found us, but with difficulty.
Half way into our stay both YV and internet went out. I was advised this was a system wide error, and they "hoped it would improve by this evening." It never came back and I later found that there was no system wide error. I assume they lied because it was expedient.
I did not find HfH staff to be willing to go take that extra mile, or even a foot. I will not be using this company again.
2018年11月26日
自発的なレビュー
Home From Home Vacations からの回答
Dear Mrs Pfund,
Thank you for reviewing your recent stay here in London, we appreciate all the comments you have shared with us. We regret to hear that your experience did not meet the expectations and sincerely apologize all the inconvenience caused. It can be difficult for the taxi driver and the guest to locate each other if there are no ways of communicating, however we are always trying our best to make the arrivals as efficient and stress-free as possible. We are sorry that this was not the case on your arrival to London and we will pay more attention into handling these kind of situations where the guests do not have mobile phones in use.
Apologies as well for the troubles with the internet connectivity during your stay. Time to time there are areal issues with the internet providers, in which we cannot affect on. Usually we do provide an emergency dongle if the internet does not start working after a day or two, however in this case based on the information we received, the network was supposed to be working again soon.
We would be pleased to discuss your past stay and experiences further, as we do want you to know that every single guest is important to us and we endeavour to provide same, excellent standard for each stay.
We wish you a warm welcome to stay with us anytime again!
Kind Regards,
The Home From Home Team
Excellent service and communication.
2018年11月17日
自発的なレビュー
Home From Home Vacations からの回答
Dear Virginia,
Thank you for your feedback, we are so pleased to hear you were so happy with our service and communication during your stay. We look forward to hopefully welcoming you back to London again soon!
Kind regards,
The Home From Home Team
Excellent service
2018年11月16日
自発的なレビュー
Home From Home Vacations からの回答
Dear valued customer,
Thank you for reviewing us here in Trustpilot, we truly appreciate your comments. We are delighted to hear that our service met your expectations and will make sure you will have as pleasant visit to London whenever you decide to return.
It was a pleasure hosting you, you are warmly welcome to visit us anytime again!
Kind Regards,
The Home From Home Team
Excellent accommodations and…
Excellent accommodations and outstanding service. I always use HomefromHome when traveling to the UK.
2018年11月16日
自発的なレビュー
Home From Home Vacations からの回答
Dear Mr Oxendine,
Thank you very much for your lovely review, we are so pleased to receive all these excellent comments about our service and accommodation! We will do our hardest to provide you fantastic stays in the future too, so please feel free to contact us anytime you are planning to return to the city.
We are looking forward to your next visit!
Kind Regards,
The Home From Home Team
We have used HfromH a few times now The…
We have used HfromH a few times now The places are always immaculate and just as represented Great locations and the service is great. We particularly appreciate the pick up service and welcome we get on arrival
2018年11月11日
自発的なレビュー
Home From Home Vacations からの回答
Dear Helen,
Thank you so much for your great Trustpilot review, we are happy to hear that all of your stays with us have been excellent. We endeavour to provide you similar experience in the future too, hopefully we will continue meeting your expectations for a perfect holiday many more times!
We would be pleased to host you again in the future, you are warmly welcome!
Kind Regards,
The Home From Home Team
Absolutely excellent
I have rented with Home from Home on three occasions and have been absolutely delighted every time. The property quality, and the helpfulness and professionalism of administrative personnel are exemplary.
2018年11月11日
自発的なレビュー
Home From Home Vacations からの回答
Dear valued customer,
Thank you very much for reviewing us, as all of your comments are much appreciated. It is good to hear that you have found our service and the properties offered meeting high quality standards - we could not be more pleased of the feedback! We are doing our best to keep up with this for all of your future stays as well.
All of us at Home From Home are hoping to see you returning to London soon!
Kind Regards,
The Home From Home Team
Fabulous!
I have used Home from Home a few times now. They are incredibly helpful! When the flat I wanted was unavailable, HfH called me to help me find a suitable alternative. They took care of our rides to/from the flat to airport. The flat was clean and well tended to. The staff followed up during our stay to make sure everything was going well. I would not hesitate to recommend HfH to anyone. Thank you, HfH!!
2018年11月5日
自発的なレビュー
Home From Home Vacations からの回答
Dear Mrs. Abell,
We really appreciate your feedback, thank you! We are so glad to have been able to find you a great alternative property for your stay and that the team was helpful and efficient assisting you throughout the rental experience.
Please don't hesitate to contact us if you need any assistance with booking your next trip to London - we look forward to hosting you again soon!
Kind regards,
The Home From Home Team
We have used Home from Home for many…
We have used Home from Home for many years in order to rent a good apartment in London. They have been excellent . If any problem has arisen they have responded quickly.
2018年11月3日
自発的なレビュー
Home From Home Vacations からの回答
Dear Jules,
We are always thrilled to receive feedback from our happy repeat clients! It is our pleasure to be able to offer you the same standard of excellent service each time you stay with us and we look forward to welcoming you back to London again soon!
Kind regards,
The Home From Home Team
We rented an apartment in central…
We rented an apartment in central London for the second time in a few years. All the arrangements were very efficient, transport to and from Heathrow was organised and friendly. The apartment was roomy and the location perfect for us. The living area was comfortable, but it seemed that from three years previously when we rented the same place, no freshening up or cleaning of upholstery or carpets had been done. Bed linens and towels were high quality and seemed new. Home from Home were very flexible on our departure time, which was appreciated greatly as we were travelling with two small children.
We would definitely use Home from Home again, and would recommend the company.
2018年11月2日
自発的なレビュー
Home From Home Vacations からの回答
Dear Susan,
Thank you for taking the time to leave us a review! We are pleased to hear that all arrangements ran smoothly and that you appreciated the friendly service from our staff. We do our best to ensure that our properties are spring cleaned as often as possible, however we will look into the state of the carpets and upholstery at the property and see if we can improve their standard based on your feedback. It was our pleasure to host you and your family and we hope to welcome you back to London again soon!
Kind regards,
The Home From Home Team
I have rented a flat in London from HFM…
I have rented a flat in London from HFM twice and each time it was great. They have a cabbie pick me up from the train station or airport with the keys. Same for when it's time to go home. So easy and the flats are nicer than the stuff on ABNB.
2018年10月29日
自発的なレビュー
Home From Home Vacations からの回答
Dear Scott,
Thank you for your review. We always strive to ensure that the whole process from arrival to departure runs smoothly, and it is great to hear that this has been the case during both of your stays with us. We hope to welcome you back again soon for a third time!
Kind regards,
The Home From Home Team
Have used Home from Home services in…
Have used Home from Home services in the past and always had great experiences each time!
2018年10月28日
自発的なレビュー
Home From Home Vacations からの回答
Dear valued customer,
Thank you for your review. We are so pleased to hear that you have experienced the same level of excellent service each time staying with Home From Home. We hope to be able to welcome you back to London again soon!
Kind regards,
The Home From Home Team
Home from Home were excellent to deal…
Home from Home were excellent to deal with and very reliable, always responding promptly to any enquiry. I knew the location was good before I arrived however the apartment itself was better than it looked in the website photos and a very comfortable place to stay. We stayed for two weeks and the apartment really felt like home. I highly recommend Home from Home.
2018年10月27日
自発的なレビュー
Home From Home Vacations からの回答
Dear Johanna,
Thank you kindly for sharing your experience with us, we are so glad to hear that you were impressed with the efficient service provided by our team. We are pleased that our Thurloe Square apartment exceeded your expectations - we will look into updating the photos to ensure that the quality of this apartment is reflected accordingly on our website. We hope you had a safe journey home and we hope to welcome you back to London again soon!
Kind regards,
The Home From Home Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。