Home From Home Vacations レビュー 

216
TrustScore 5段階評価の3

3.1

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I got stuck during the war and they played me !! I rescheduled for another month then they decided to cancel my booking without even consulting with me !! And ripped me off the whole amount !!! Shamel... もっと見る

企業が回答しました

5つ星のうち5の評価

We had a wonderful experience with Home From Home, from our pickup and drop off at the airport, to our well-appointed accommodations. Our flat at Berkeley Gardens was perfectly placed for all we wante... もっと見る

企業が回答しました

5つ星のうち4の評価

Great location. Quiet at night but because flat is on ground floor noise of people talking outside and children on nearby playing fields can be annoying. Shutting all windows helps, but it is often... もっと見る

企業が回答しました

5つ星のうち4の評価

We have rented two apartments from this group. Both have been small but comfortable, well-equipped. Great locations and excellent taxi service to/from airport. The office staff is diligent, quick to r... もっと見る

企業が回答しました

企業情報

  1. 貸し別荘
  2. 休暇施設サービス
  3. ホリデー アパートメント レンタル
  4. 別荘
  5. ホリデー アパートメント
  6. バケーション ホーム レンタル代理店

当該企業による記述

Home from Home Management has a portfolio of over one hundred apartments and houses available for rent. We believe this is the 21st Century way to stay: Chill out, put your feet up and relax in your own space. Get up when you want, eat when you want, entertain if you like or have a board meeting; you can do it all! Privately owned homes reflect the culture of the city in which you find yourself. Stay with us and live like a true London


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3.1

まあまあ

TrustScore 5段階評価の3

216件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.1

すべてのレビュー

(216)

過去12か月のレビュー数: 1

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Thank you for very good service when I …

Thank you for very good service when I booked my trip and during my trip.
I will recommend your company to my friends.

2017年12月6日
自発的なレビュー
Home From Home Vacations ロゴ

Home From Home Vacations からの回答

Thanks so much for taking the time to send us your feedback. We're very pleased to hear you would recommend us.

We hope to welcome you back to London soon!

Kind Regards,

The Home From Home Team

5つ星のうち5の評価

What a geat company, what a great apartment

What a great company. The staff are incredibly helpful, courteous and so knowledgeable about what 's going on in London. The apartment was centrally located and really awesome, we felt so English! I would definitely recommend these guys to anyone who wants to visit London, England.

2017年12月5日
自発的なレビュー
Home From Home Vacations ロゴ

Home From Home Vacations からの回答

Hello Susan,

Thanks very much for your lovely review! We're thrilled to hear and we really hope to welcome you back to London soon!

Kind Regards,

The Home From Home Team

5つ星のうち5の評価

We had a superb time in London

We had a superb time in London. The property was located in a beautiful square in London. All museums and sight seeing places and parks were close by. The flat was spacious, clean, wi fi fast. The laundry and linens clean and fresh.
Service from Home from Home was efficient 24/7. They made our stay in London comfortable.
We would use Home from Home again and would recommend them to our friends and family.

2017年12月3日
自発的なレビュー
Home From Home Vacations ロゴ

Home From Home Vacations からの回答

Thanks very much Mrs Patel for your wonderful review! We're thrilled to hear and we look forward to welcoming you back to London soon!

Kind Regards,

The Home From Home Team

5つ星のうち5の評価

Excellent service

Excellent service and very efficient

2017年11月29日
自発的なレビュー
Home From Home Vacations ロゴ

Home From Home Vacations からの回答

Thanks so much for your great feedback! We look forward to seeing you again next year!

Kind Regards,

The Home From Home Team

5つ星のうち5の評価

Home From Home Review

Amazing and friendly customer service - helped make my holiday stress free.

Great range of properties to choose from. Would highly recommend.

2017年11月28日
自発的なレビュー
Home From Home Vacations ロゴ

Home From Home Vacations からの回答

Thanks very much Mr Taylor, for your lovely comments. We're thrilled to have helped give you a stress free holiday!

We very much hope to welcome you back to London soon!

Kind Regards,

The Home From Home Team

5つ星のうち5の評価

My stay was amazing,i was greeted at …

My stay was amazing,i was greeted at the airport my a lovely man and then again at the premises by their host, who was so informative. Our stay was great in a high quality residence and very central to our itinerary destinations. We had a problem with a taxi one of the days but this was nothing to do with Home from Home.
I would not hesitate to recommend Home from Home to all my friends back in the states.

2017年11月28日
自発的なレビュー
Home From Home Vacations ロゴ

Home From Home Vacations からの回答

Thanks you very much for your great comments - we're really pleased to hear you had an amazing holiday. Sorry to hear you had a taxi problem - we hope you were able to resolve this.

Thanks also for recommending us. We hope to welcome you back very soon!

Kind Regards,

The Home From Home Team

5つ星のうち5の評価

Helpful and responsive staffs

Nice apartment to stay. Very friendly, helpful and responsive staffs. Would recommend and visit again.

2017年11月28日
自発的なレビュー
Home From Home Vacations ロゴ

Home From Home Vacations からの回答

Thanks you very much for your feedback and for recommending us - that's great!

We hope to welcome you back to London soon!

Kind Regards,

The Home From Home Team

5つ星のうち5の評価

Highly recommended

Very professional and extremely helpful staff. Beautiful houses each time, with a really hight standard of care from the Home From Home team. Will be using this company again for the next stay, and would definitely recommend them.

2017年11月28日
自発的なレビュー
Home From Home Vacations ロゴ

Home From Home Vacations からの回答

Thanks so much for your great feedback, we're thrilled to hear!

We very much look forward to welcoming you back to London soon!

Kind Regards,

The Home From Home Team

5つ星のうち3の評価

Ok, need improvement in customer service

I am a repeat customer of HfH, so I have had mainly positive experiences in the past. On our last 19-day stay we had a malfunctioning clothes washer and a 5-day project to replace all common-area carpets in the building. The dysfunctional clothes washer made it impossible to dry clothes - this was mentioned in the materials in the flat, so it was a known problem. The hastily scheduled carpet replacement job could not be helped according to the owner. However, after all this, and a 19 day rental and repeat business, we were charged for a 4 hour late checkout which we found annoying given there was no one coming into the flat the next day. HfH would have demonstrated better business judgment by being flexible and granting us the 4 hour late checkout gratis after our extended stay and the troubles we encountered.

2017年11月26日
自発的なレビュー
Home From Home Vacations ロゴ

Home From Home Vacations からの回答

Dear Pete,

Thank you very much for your review, it is much appreciated. We sincerely apologise all the inconvenience caused by the problems with the dryer and will make sure that this will be rectified as soon as possible before the next rentals. Unfortunately we were not aware of this problem.

We are also very sorry for the inconvenience caused by the carpet fitting that took place during your stay at the property. Unfortunately this was beyond our control and announced very last minute by the replacement company.

Regarding the late check out, the official check out time is 10.30am, however, we are always happy to try to be flexible as much as possible. Unfortunately, on the occasion of late departures taking place mid/late afternoon, there will be a half a day rental applied for security and insurance reasons.

Many thanks again for your review, we hope you still had an enjoyable stay with us.
We also wish you a warm welcome to stay with us in London anytime again.

Kind Regards,

The Home From Home Team

5つ星のうち5の評価

Excellent service

2017年11月24日
自発的なレビュー
Home From Home Vacations ロゴ

Home From Home Vacations からの回答

Thanks so much for your great review - much appreciated!

Kind Regards,

The Home From Home Team

5つ星のうち5の評価

Home from Home

I have dealt with HFH for 20 years and have always found them ready to go the extra mile.
You won't do better!

2017年11月20日
自発的なレビュー
Home From Home Vacations ロゴ

Home From Home Vacations からの回答

Dear Mr Rowand,

We truly appreciate your lovely feedback, thank you for this. We are very much looking forward to deal with you in upcoming years as well.

Kind Regards,

The Home From Home Team

5つ星のうち5の評価

Makes renting out my apartment …

Makes renting out my apartment incredibly easy, well looked after and easy to contact - delighted with them as a rental agency

2017年11月20日
自発的なレビュー
Home From Home Vacations ロゴ

Home From Home Vacations からの回答

Dear Mrs Peake,

Thank you for your kind feedback, we are delighted to hear this.

Kind Regards,

The Home From Home Team

5つ星のうち5の評価

This is an excellent company & I would …

This is an excellent company & I would highly recommend it to anyone.

2017年11月18日
自発的なレビュー
Home From Home Vacations ロゴ

Home From Home Vacations からの回答

Dear Mary,

Thank you very much for taking the time to give us your lovely feedback.

Kind Regards,

The Home From Home Team

5つ星のうち3の評価

UNSATISFYING CUSTOMER SERVICE...!

We have stayed in one of their properties last year and so far we were quite happy with the property itself. This year we are gonna stay in that same property again, and we have paid FULLY for it. However after the payment has been done, the email communication with the staff from HFH has been tremendously changing. They are usually very responsive in returning my emails, but then I haven't got any reply from them for my last email. It's been over a week and I've resent the email just in case the first one hasn't reached them. The last email is consisting of things that I'd like them to take care of regarding the property (the cleaning stuff and household things), based on our last experience staying there. Where are they, when I am waiting for their reply and confirmation of my few requests ? Now that I have paid them FULLY, I can only 'pray' that things are going to be 'smooth' during our next coming stay...😌

2017年11月18日
自発的なレビュー
Home From Home Vacations ロゴ

Home From Home Vacations からの回答

Dear Rita,

Thank you very much for sharing your comments with us, it is well appreciated. We are sorry to hear that you are not entirely happy with the speed of response to your emails. We have taken the time to read all the previous correspondence with you to make sure that all your questions and requests are responded in full for your upcoming stay in London.

Also, as some requests are requiring us to make further contact with the property owner, you will receive a response to the remaining arrangements as soon as possible.

Please be sure that we will do our very best to provide you an enjoyable stay with us. We are looking forward to welcome you to stay with us in London soon.

Kind Regards,

The Home From Home Team

5つ星のうち5の評価

Home from Home have rented out our flat …

Home from Home have rented out our flat in Chelsea for four-five years.
Their clients who have taken the flat seem to respect that it is somebody's home. The flat is always left as we left it, so its easy to come back to after having rented the flat out for three months over the summer.
I would absolutely recommend Home from Home as a rental company

2017年11月17日
自発的なレビュー
Home From Home Vacations ロゴ

Home From Home Vacations からの回答

Dear Mrs Tillie,

Thank you very much for your feedback. We are thrilled to hear that you have been pleased working with us for these past years and are looking forward to share many more with you.

Kind Regards,

The Home From Home Team

5つ星のうち5の評価

I have rented homes from Home from Home …

I have rented homes from Home from Home for over 20 years. They have never let me down!

2017年11月17日
自発的なレビュー
Home From Home Vacations ロゴ

Home From Home Vacations からの回答

Dear Mrs Willis,

Thank you very much for your delightful feedback.

Kind Regards,

The Home From Home Team

5つ星のうち5の評価

Highly recommend!

I have used Home from Home twice (I am from the U.S.). The apartments were wonderful, in good locations, and at reasonable prices. I choose to use them instead of another rental service such as AirBnb or Homeaway because, as a single woman, I like having a company available to help me if there are any issues. Highly recommend!

2017年11月13日
自発的なレビュー
Home From Home Vacations ロゴ

Home From Home Vacations からの回答

Hello Linda,

Thanks very much for your great feedback which were very pleased to hear. We look forward to welcoming you back, hopefully soon!

Kind Regards,

The Home From Home Team

5つ星のうち4の評価

Did exactly what they said they would …

Did exactly what they said they would do, very efficiently.

2017年11月13日
自発的なレビュー
Home From Home Vacations ロゴ

Home From Home Vacations からの回答

Thanks very much for feedback - we're really pleased as this is what we strive for.

We hope to see you again soon!

Kind Regards,

The Home From Home Team

5つ星のうち5の評価

Excellent.

Thank you Home from Home for the professional work.

2017年11月13日
自発的なレビュー
Home From Home Vacations ロゴ

Home From Home Vacations からの回答

Thanks very much for your kind feedback Dr Hassanein!

Kind Regards,

The Home From Home Team

5つ星のうち4の評価

We had a very good experience with Home …

We had a very good experience with Home from Home, while renting a flat in July 2016. The flat was as described, financial details clear, and the company arranged for airport pickups too. We also asked for two sets of keys, and they were provided when we arrived.

Our only major issue was an in-flat water heater that kept malfunctioning, so that our group of four was suddenly left without hot water on about half of the days of our stay. Our contact at Home from Home did work to get the owner to fix the heater, but it took a number of visits from two different maintenance men to resolve the problem, and it was never made clear to us what had happened exactly. It was not the kind of inconvenience that would prevent us from renting again. However, all four of us shared the experience of starting a shower and suddenly realizing that the hot water wasn't working.

2017年11月13日
自発的なレビュー
Home From Home Vacations ロゴ

Home From Home Vacations からの回答

Thanks you very much for your feedback, we're so sorry to hear of the inconvenience the water heater was to your stay with us.

This property is very well maintained by the owners and had not had any issues with the water heater before your stay and has not had any issues since, so there was unfortunately no way for us to predict or prevent this from happening. It seems it was a one off problem which was a bit tricky to fix - we're so sorry!

We hope it didn't deter from a lovely trip to the city and we're thrilled to hear that you'd return - would very much like to welcome you back soon!

Kind Regards,

The Home From Home Team

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