Homemerce レビュー 36

Homemerce からの回答

2026年5月29日

Thank you for your feedback. We are pleased to hear that you were happy with the product itself, as we put a lot of care into manufacturing and packing our mouldings safely.

In this case, the issue was not a faulty or poor-quality product, but a request to return one leftover length after the order had already been supplied. Our mouldings are not standard off-the-shelf retail items. Each order is prepared, cut, packed and shipped as a project quantity based on the customer’s measurements.

With installation products such as mouldings, it is normal and often recommended to allow a little extra for cuts, mitres, waste and possible future repairs. For that reason, having one spare length left over is usually considered useful rather than a product issue.

We are sorry that our returns policy caused frustration, but we must apply it fairly and consistently to all customers. Unfortunately, we cannot process partial returns of single leftover lengths from made-to-order moulding orders.

We appreciate your order and are glad that the product met your expectations. Our aim is always to be fair, honest and straightforward, even when the answer is not the one a customer hoped for.

Homemerce からの回答

2026年5月29日

Thank you for your feedback. We are pleased to hear that you were happy with the product itself, as we put a lot of care into manufacturing and packing our mouldings safely.

In this case, the issue was not a faulty or poor-quality product, but a request to return one leftover length after the order had already been supplied. Our mouldings are not standard off-the-shelf retail items. Each order is prepared, cut, packed and shipped as a project quantity based on the customer’s measurements.

With installation products such as mouldings, it is normal and often recommended to allow a little extra for cuts, mitres, waste and possible future repairs. For that reason, having one spare length left over is usually considered useful rather than a product issue.

We are sorry that our returns policy caused frustration, but we must apply it fairly and consistently to all customers. Unfortunately, we cannot process partial returns of single leftover lengths from made-to-order moulding orders.

We appreciate your order and are glad that the product met your expectations. Our aim is always to be fair, honest and straightforward, even when the answer is not the one a customer hoped for.

Homemerce からの回答

2026年3月17日

Thank you David! <3

Homemerce からの回答

2026年3月13日

Thank you Albert! We appreciate your feedback <3

Homemerce からの回答

2026年2月3日

Thank you for your kind words! <3

Homemerce からの回答

2025年12月17日

Thank you for your feedback! Things don't always go as planned, but we are happy to step in and to help resolve any issues <3

Homemerce からの回答

2025年12月10日

Hi James,

Thank you so much for taking the time to share your feedback, and I’m really sorry to hear the XPS coving didn’t arrive in perfect condition or perform the way you expected. That’s definitely not the experience we want for you.

Just to give a bit of clarity: we offer two types of coving — our budget-friendly XPS (polystyrene) range and our premium EPS plaster-coated range. They look similar at first glance, but the premium one has a thicker, quartz/plaster/resin shell, which is why it behaves differently.

The good news is that the light bleed issue you’re seeing is actually quite easy to fix. A simple strip of aluminium tape on the inside of the coving stops the light instantly. No extra paint or special tools needed. We’ve just emailed you step-by-step instructions, but here’s a quick demo too:

https://youtu.be/ZO2HrnHCUZQ

And if you’d like to see the difference between XPS and EPS, this short video shows it really clearly:

https://youtube.com/shorts/YXlJjSm04EY

We genuinely hope this quick fix helps you get the result you were aiming for. If everything looks good afterwards, it would mean a lot to us if you’d consider updating your review. Thanks again for giving us the chance to make it right!

Homemerce Ltd

Homemerce からの回答

2025年12月3日

Pleasure doing business with you <3

Homemerce からの回答

2025年11月19日

Thank you, Darryl <3

Homemerce からの回答

2025年7月5日

Thank you for your kind words! Quality, alongside very reliable service, are our primary values in doing business! Glad that it doesn't go unnoticed!

Homemerce からの回答

2025年6月17日

Hi Jack,

We’re truly sorry to hear about your experience and offer our sincerest apologies for the delay and frustration caused.

We completely understand your disappointment — especially when you were considering us for a larger project. This is not the standard of service we strive to uphold.

To make things right, we’ve passed your case to our Finances so they can arrange a full refund for the outstanding sample order. At the same time, we’ll still be fulfilling and dispatching your samples as originally intended — with no further cost to you.

We hope this small gesture shows how seriously we take your feedback.

We have also shared a discount code in a private message hoping that you will give us another chance to prove we can do better than that.

Once again, please accept my sincerest apologies for this situation.

Homemerce Ltd

Homemerce からの回答

2025年5月15日

Hi Chris, Thank you for your feedback <3

Homemerce からの回答

2025年5月15日

Hi Jamie, Thank you for your kind words! Highly Appreciated!

Homemerce からの回答

2025年5月12日

Thank you! <3

Homemerce からの回答

2025年4月17日

Hi Geoffrey!
Our logistics are set up so that we ship all our orders on Tuesdays and Fridays. Since your order was placed on Tuesday night (9 PM), it was only shipped on Friday, hence a small delay. Please accept my apologies for that! I am glad you like the product, this is the most important part, after all!