Home Smart Energy installed my panels in 2024. I've had excellent customer service from them since. Their technical team in particular being very patient with my lack of technical skills. Thank you 😊... もっと見る
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I had a problem with my systemnot behaving. I rang the office and spoke to Lilli and Ki and imeadiatly felt confident that they would sort it out . I am not computer literate but they talked me throu... もっと見る
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Generally this company responds promptly and helpfully when we have any issues. However, sometimes the support answers didn't work (eg out of date videos), but at that time Lili Long stepped in to mak... もっと見る
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Following some interruption to our power supply during an electrical installation, not related to the solar panels, our app started throwing up crazy numbers which I couldn’t understand. I phoned the... もっと見る
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企業情報
当該企業による記述
Established in 2015, HSEnergy Residential has been at the forefront of the renewable energy revolution, pioneering sustainable solutions for homes and businesses across the nation. With a decade of experience, we’ve proudly completed more than 10,000 solar system installations, empowering our customers to embrace clean energy and reduce their environmental footprint.
連絡先
Lynnem House, 1 Victoria Way, RH159NF, Burgess Hill, 英国
- 01444 708252
- info@hsenergy.co.uk
- homesmartenergy.co.uk
4.8
優良
229件のレビュー
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Good Customer Services
Home Smart Energy installed my panels in 2024. I've had excellent customer service from them since. Their technical team in particular being very patient with my lack of technical skills. Thank you 😊
2026年10月7日
自発的なレビュー
HSEnergy Residential からの回答
Dear Mr Cameron,
Thank you for taking the time to share your experience.
We’re really pleased to hear you’ve continued to receive great support since your installation in 2024. We know that the technical side of solar can sometimes feel a little daunting, so it’s great to hear our team have been patient and helpful. We’ll be sure to pass your kind words on to the team.
Warm regards,
The HSEnergy Residential Team
I had a problem with my system…
I had a problem with my systemnot behaving. I rang the office and spoke to Lilli and Ki and imeadiatly felt confident that they would sort it out . I am not computer literate but they talked me through what to do to no avail but they then had to send me a new part They sent an engineer (Chloe) who was excellent and fitted the new part . Very quickly the system was up and running again .I cannot praise the company and all the staff too highly Thank you very much Best regards Brian Tidy
2026年9月25日
自発的なレビュー
HSEnergy Residential からの回答
Dear Mr Tidy,
Thank you so much for taking the time to leave such lovely feedback, Brian. We’re really pleased that Lili and Ki were able to support you and talk you through the initial checks, and that Chloe was able to get everything back up and running quickly when a replacement part was needed.
We’ll be sure to pass your kind words on to all three of them. It’s fantastic to hear how much confidence and reassurance the team gave you throughout.
If you ever require any further support, please don’t hesitate to get in touch.
Best regards,
The HSEnergy Residential Team
Issues with the Inverter quickly resolved.
Following some interruption to our power supply during an electrical installation, not related to the solar panels, our app started throwing up crazy numbers which I couldn’t understand.
I phoned the company up and spoke to Meyah who responded very quickly to the problem and identified possible causes. Within half an hour she had sorted the problem out and normal service has been resumed! Customer service has been fantastic and.Meyeh went above and beyond by giving clear explanations as well as sorting the problem out remotely. I’m very grateful, thank you.
2026年9月25日
自発的なレビュー
HSEnergy Residential からの回答
Dear Adrian,
Thank you for taking the time to share your feedback with us.
We’re really pleased to hear Meyah was able to quickly identify what was causing the issue and get everything back to normal for you. It’s great to hear her clear explanations and support made the experience reassuring, and we’ll be sure to pass your kind words on to her.
If you need any further assistance, please don’t hesitate to reach out to us.
Warm regards,
The HSEnergy Residential Team
Chris was very helpful and…
Chris was very helpful and knowledgeable and fixed the problem and tidied up the wires in my garage too
2026年9月22日
自発的なレビュー
HSEnergy Residential からの回答
Dear Leon,
Thank you for taking the time to leave us your feedback.
We’re pleased to hear you found Chris to be knowledgeable and that he was able to resolve the issue on site. We’ll make sure we pass your kind words on to Chris.
If you need any further assistance, please don’t hesitate to reach out to us.
Warm regards,
The HSEnergy Residential Team
Installation went exactly as the…
Installation went exactly as the customer service said it would. Dot and panel installation team respected the age of the slate roof and panels went up smoothly with no damage. Chloe looked after electrical installation - explained everything clearly. Neat and tidy work. Could not have been more helpful. Good work HsE Group 👌
2026年9月11日
自発的なレビュー
HSEnergy Residential からの回答
Dear Matt.
Thank you for taking the time to share your experience.
We’re really pleased to hear the installation went smoothly and that the team took such good care with your slate roof. It’s also great to hear that Chloe kept you informed and explained everything clearly. We’ll be sure to pass your kind words on to the team.
If you ever need anything in the future, we’re here to help!
Warm regards,
The HSEnergy Residential Team
Customer service at its best!
Yesterday the app showing the performance of our solar panels came up with a message that said "no grid". I did not know what this meant so just monitored the app which eventually stopped working completely. After 24 hours I phoned in. My call was answered immediately by Lili who calmly took me through some basic checks and patiently waited for me to scramble into the loft. After following her very patient guidance Lili phoned me back within minutes to say that all was working correctly but to call again should there be a recurrence when an engineer could be booked. The whole experience was so reassuring and Lili is a model of an all too rare example nowadays of perfect customer service - thank you!
2026年9月10日
自発的なレビュー
HSEnergy Residential からの回答
Dear Jon,
Thank you for your lovely review!
We’re really pleased Lili was able to reassure you and talk you through the checks to get everything back up and running. We’ll be sure to pass on your kind words to her, we’re very lucky to have her on the team!
If you require any further support, please don’t hesitate to get in touch.
Best regards,
The HSEnergy Residential Team
Great to speak to a knowledgeable, helpful person!
We want our batteries and solar panels to act as an Emergency Power source when there's a power cut. I've had an extended exchange with Jordan in Sales and it's a refreshing change to speak to someone who actually knows about their company's products. When he didn't know the answers himself, he passed the queries on, and then got back to me promptly - not days later!
Such a pleasure to be dealing with a real, helpful person, not a frustrating website or bot! Please keep up the good work!
2026年9月3日
自発的なレビュー
HSEnergy Residential からの回答
Good afternoon,
Thank you for taking the time to share your experience.
We’re really pleased to hear Jordan was able to answer your questions and keep you updated throughout. We know how frustrating it can be trying to get straightforward answers, so it’s great to hear that Jordan made the process a positive one. We’ll be sure to pass your kind words on to him!
Warm regards,
The HSEnergy Residential Team
Ongoing Data Logger issue.
I have had a data logger issue for some months where no data has been logged. After trying to sort the issue myself with no success I contacted HS Energy. After talking to a knowledgeable customer service advisor it was agreed that a technician would attend my property to fix the problem.
The technician arrived on time and very quickly sorted the problem out. He was polite efficient and very respectful of our property. I am so relieved that the issue has been sorted out.
2026年8月5日
自発的なレビュー
HSEnergy Residential からの回答
Good morning John,
Thank you for taking the time to share your experience.
We’re really pleased to hear that our team were able to get your data logger issue resolved and restore your monitoring. It’s fantastic to hear that both our customer service advisor and technician were helpful, professional and respectful throughout.
If you require any further support, please don’t hesitate to get in touch.
Best regards,
The HSEnergy Residential Team
New solar panels.
Had been thinking about having panels installed but never got round to doing it but after speaking to a friend who sang praise of her new panels fitted by HSE she gave me a contact number of David Stock. I rang and he came same day to talk me through everything and discuss what would be best for me. He was very pleasant and did not pressure me to buy. Once agreed HSE quickly arranged for installation and obtained all the necessary certificates . Fitters very excellent. Very happy and would definately recommend.
2026年6月4日
自発的なレビュー
HSEnergy Residential からの回答
Dear Annette,
Thank you so much for taking the time to leave such a lovely review!
We’re delighted to hear that David took the time to understand what would work best for you and that you felt comfortable throughout the process, without any pressure.
It’s also fantastic to hear you were happy with our installation team, the service provided from start to finish and that you would recommend us!
We'll be sure to pass on your kind words to the team.
Best regards,
The HSEnergy Residential Team
After contacting HS Energy. Total Satusfaction
After contacting HS Energy we had panels fitted & working really well.
We needed our MCS certified paperwork to give to our energy supplier for payment of energy we give to the grid.
The help we received from this company was fantastic they did everything they said they would & without delay.
We recommend this company 5 🌟🌟🌟🌟🌟
2026年7月8日
自発的なレビュー
HSEnergy Residential からの回答
Dear Robert,
Thank you so much for your fantastic 5-star review!
We’re really pleased to hear that your panels are working well and that our team were able to help with your MCS paperwork promptly and without any hassle.
It’s great to know we delivered on everything we promised. Thank you for choosing HSEnergy and for recommending us!
Best regards,
The HSEnergy Residential Team
From meeting the sales man David at the…
From meeting the sales man David at the very start. Was very responsive answering question and explaining every detail. From order to fitting and afterwards the service has been 100% highly recommend. Even after instal I have messaged David with questions and he has guided us though the whole process. Very happy customers
2026年6月1日
自発的なレビュー
HSEnergy Residential からの回答
Good morning Jason,
Thank you for taking the time to share your experience.
It’s fantastic to hear that David was there to support you throughout the whole process, from your initial questions right through to after your installation.
We’re so pleased you’re happy with the service and your experience with us. Thank you for recommending HSEnergy!
Warm regards,
The HSEnergy Residential Team
I had a help desk call this morning…
I had a help desk call this morning 24/06/26, my contact was called Lili Long.
1, She reset my system remotely - not a straightforward issue.
2. Helped with my online issues
3. Sent me background information to help run the system and using the app etc.
So apart from being an excellent solution it was also a joy to speak to someone so helpful and getting straight to the point as well as solving issues and not waiting 2 days for a call etc.
So special thanks to Lili and HSEnergy you should use her as a role model. Thanks - it made my day.
2026年6月24日
自発的なレビュー
HSEnergy Residential からの回答
Dear Tom,
Thank you so much for taking the time to leave such a thoughtful review.
We’re delighted to hear about your positive experience with our support team and, in particular, the help you received from Lili. It’s fantastic to know that she was able to resolve the technical issue, assist with your online queries, and provide the information you needed to get the most from your system and app.
We’re proud to have team members who go above and beyond to provide clear, efficient, and friendly assistance. We’ll be sure to share your kind words with Lili.
If you need any further support, please don't hesitate to reach out.
Warm regards,
The HSEnergy Residential Team
This should have been written a while…
This should have been written a while ago, but this company have been brilliant from the initial survey to the set up and installation of our solar panels. All of the targets energy wise which we expected have been blown out of the water, to the point our energy bills for 5 to 6 months a year are in the minus. The latest call was regarding a technical issue which Kai has been more than helpful about but I would like to thank the whole team whom I've spoken to when the occasion demanded, who have been professional and always helpful. A great company!
2026年6月23日
自発的なレビュー
HSEnergy Residential からの回答
Dear Gary Lawson,
Thank you so much for taking the time to share such a fantastic review.
We’re delighted to hear that your experience with us, from the initial survey through to installation and ongoing support, has been such a positive one. It’s especially rewarding to hear that your solar system has exceeded your expectations and is delivering such impressive energy savings.
We’ll be sure to pass on your kind words to Kai and the wider team.
Thank you again for choosing us, we’re thrilled to be part of your journey towards greater energy independence.
Best regards,
The HSEnergy Residential Team
Sheer professional excellence
Having been messed around by Solis for 2 weeks, trying to reconnect to the internet, and tolerating some mildly abusive behaviour as well, we contacted HSEnergy, who installed our panels and did a superb job. Within 10 minutes we were reconnected by a very friendly lady who knew what she was doing. We cannot recommend this company highly enough for their professionalism and friendly manner in all areas we have had dealings with them.
2026年6月15日
自発的なレビュー
HSEnergy Residential からの回答
Good morning,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that the manufacturer was unable to provide the level of support you needed. We’re pleased that we were able to assist you with getting reconnected and we truly appreciate your kind words. We’ll be sure to share your feedback with the team.
If you require any further support, please don’t hesitate to get in touch.
Best regards,
The HSEnergy Residential Team
I had a problem with the App after I…
I had a problem with the App after I changed our router. Kai and Lili were really helpful with getting it sorted.
2026年6月4日
自発的なレビュー
HSEnergy Residential からの回答
Dear Steve Card,
Thank you for feedback, We're pleased to hear that Kai and Lili were really helpful in getting you back online. We will be sure to pass on your kind words.
If you need any further support, please don't hesitate to reach out.
Warm regards,
The HSEnergy Residential Team
Reset of data loggers after change of wifi router
I needed to reset two data loggers after changing my wifi router. Initially a member of another team answered as all the technical team were busy but they transferred me as soon as possible. Very knowledgeable, patient and explained everything very well. I had further problems the following day with the second datalogger and spoke to two different team members, and again successfully. Thank you!
2026年6月1日
自発的なレビュー
HSEnergy Residential からの回答
Dear Pat Davoll,
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that our team were very knowledgeable, patient and clear with their explanations.
We'll be sure to pass on the great feedback.
If you need any further support, please don't hesitate to reach out.
Best regards,
The HSEnergy Residential Team
Great support when we needed it most
We inherited our solar panels when we moved house and found that taking over the ownership was complicated and rather daunting. LILI Long and the great team at HS Energy held our hand at every step of the way. We have now achieved our aim and couldn’t have done it without them.
2026年4月8日
自発的なレビュー
HSEnergy Residential からの回答
Dear Marion,
Thank you for sharing your experience.
Taking over a solar system can definitely feel overwhelming at first, so we’re really pleased that Lili and the team could guide you through it and make the process smoother.
It’s great to hear everything is now in place. We’ll make sure your lovely feedback is shared with Lili and the team.
If you need any further support, please don't hesitate to reach out.
Warm regards,
The HSEnergy Residential Team
Wi-Fi change
I recently changed my WI-FI router and Lili helped me with the connection every step of the way. She was also very patient with my limited technical ability.
2026年3月30日
自発的なレビュー
HSEnergy Residential からの回答
Dear Terry,
Thank you for your review!
We’re so pleased Lili was able to help you through your WiFi setup and provide patient, step-by-step support. We’ll be sure to share your kind words with her.
Best regards,
The HSEnergy Residential Team
Stress free and faultless
The whole process of deciding our solar needs, systems and installation was faultless and much less stress than anticipated. Process started with a personal visit from a local sales specialist who demonstrated a relevant knowledge to assist in our decision making without any pressure!
Three weeks after decision made the scaffolding erected and two day later a roofing team and separate electrical team arrived for installation. All the members of the team were professional, polite and proficient . System installed and tested within 4-5 hours. All aspects well coordinated to ensure a very smooth efficient process. I am the first to complain but also first to praise where praise is due.
2026年3月20日
自発的なレビュー
HSEnergy Residential からの回答
Good afternoon,
Thank you for taking the time to share your experience.
We’re delighted to hear that the entire process, from your initial consultation through to installation was smooth, stress-free and met your expectations.
It’s great to know our sales specialist provided helpful, pressure-free guidance and that our installation teams delivered a professional and efficient service. We’ll be sure to pass on your praise to everyone involved.
If you ever need anything in the future, we’re here to help!
Warm regards,
The HSEnergy Residential Team
Great Customer Support from HSEnergy
I had a recent unexplained problem with our inverter, which had switched out, and also with the wifi connection between the data logger and our home wifi which meant that the SolisCloud app registered no data. I contacted HSEnergy technical support and spoke to both Kai and Lili who were extremely knowledgeable and helpful. After several attempts on my part and with their guidance the problems were overcome without the need for a call out. Thank you both and well done HS Energy for great customer support.
2026年3月5日
自発的なレビュー
HSEnergy Residential からの回答
Dear Mr Carter,
Thank you for your lovely feedback and taking the time to share your experience.
We’re glad to hear that Kai and Lili were able to guide you through resolving the inverter and connectivity issues without the need for a call-out. Your feedback means a lot and we’ll be sure to pass on your kind words to them.
If you need any further support, please don't hesitate to reach out.
Best regards,
The HSEnergy Residential Team
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