HSEnergy Residential レビュー 

HSEnergy Residential からの回答

2025年5月9日

Hi James,

Thank you for taking the time to share your experience! We're thrilled to hear Leo was able to step in and help get your solar/battery system reconfiguration sorted so smoothly. At HSEnergy we pride ourselves on clear advice and fast, knowledgeable support - it's great to know that Leo came through for you when others couldn't offer a solution.

If you need anything else down the line, don’t hesitate to reach out. We’re always here to help.

Best regards,
The HSEnergy Residential Team

HSEnergy Residential からの回答

2025年5月8日

Hi Tracey,

Thank you so much for taking the time to share your experience! We’re thrilled to hear that Jacob was able to get your app back up and running after the change in WIFI — especially since it wasn’t a straightforward fix.

It’s fantastic to know that he could guide you through the process and point you toward the additional help you needed. We’ll be sure to pass along your kind words to Jacob — he’ll really appreciate the recognition!

Thanks again for being a valued customer. We’re always here if you need any further support.

Best regards,
The HSEnergy Residential team

HSEnergy Residential からの回答

2025年5月1日

Hi Brian,

Thank you so much for taking the time to share your experience! We're delighted to hear that your system has been working well and that you're making the most of your energy setup with Octopus - especially being able to sell excess energy back to efficiently.

It's also fantastic to know that Lili and Chris were able to support you so well when you needed assistance. We'll be sure to pass along your kind words to them - they'll really appreciate the recognition!

Thanks again for being a valued customer. We're here if you ever need us.

Best regards,
The HSEnergy Residential Team

HSEnergy Residential からの回答

2025年5月1日

Hi Martin,

Thank you for your lovely review! We’re so pleased to hear that our team was able to support you and that everything is working well with your system.

A special thanks for highlighting Leo – he’ll be thrilled to know his help with updating your WiFi settings made a difference. We’ll make sure your kind words are passed along to him.

If there’s anything else you need down the line, please don’t hesitate to reach out – we’re always here to help.

Best regards,
The HSEnergy Residential Team

HSEnergy Residential からの回答

2025年4月30日

Hi Ed,

Thank you for taking the time to leave such a detailed and thoughtful review. We're really glad to hear that, despite a few early issues, everything has been running smoothly since and that you've felt well supported throughout.

We're especially grateful for your kind words about Lili Long - she truly is a valued member of our team, and its fantastic to know how much her dedication and follow-through have meant to you. We'll be sure to share your feedback with her - she'll be absolutely delighted!

Thank you again for being with us since March 2023. If you ever need anything else, we're always here to help.

Best regards,
The HSEnergy Residential Team

HSEnergy Residential からの回答

2025年5月1日 に更新

Hi Roger,

Thank you for your kind review! We're so pleased to hear that our team was able to support you and that everything is now running smoothly.

A special thanks for recognising Jayne - she'll be so glad to know her efforts as the go-between made a real difference. We'll be sure to pass on your thanks to her and the rest of the team.

If you ever need anything in the future, we're always here to help.

Best regards,
The HSEnergy Residential Team

HSEnergy Residential からの回答

2025年4月30日

Hi Stuart,

Thank you so much for updating your review - we really appreciate you giving us the opportunity to make things right. It's fantastic to hear that your experience has turned around and that both Chris and Jacob were able to support you so well.

We're especially pleased that Chris's expertise during the new installation and Jacob's guidance helped build your confidence in the system. They'll be thrilled to know their effors made such a positive impact.

Thanks again for your honest feedback and for your 5-star rating - it truly means a lot. If there's anything else you ever need, we're just a call away.

Best regards,
The HSEnergy Residential Team

HSEnergy Residential からの回答

2025年4月30日

Hi Ian,

Thank you for your kind words and for taking the time to leave us a review! We're really pleased to hear that you've had such positive interactions with our Technical Team over the past couple of years.

It's fantastic to know that Leo Edlin, in particular, has made a strong impression - we'll be sure to pass on your feedback to him. He'll be delighted to hear it!

Your recommendation means a lot to us and if you ever need anything else, we're always here to help.

Best regards,
The HSEnergy Residential Team

HSEnergy Residential からの回答

2025年4月30日

Hi Alison,

Thank you for your lovely review! We're so please to hear that our team was able to help you get reconnected with your system after your recent change to your new internet provider - those technical changes can be a challenge and we're always happy to support where we can.

It's also great to know that your solar panels have been performing so well over the past year and that your installation experience was smooth from the start. We're proud to have played a part in your renewable energy journey!

If you ever need any further assistance, we're just a call or email away.

Best regards,
The HSEnergy Residential Team

HSEnergy Residential からの回答

2025年2月17日

Hi David,

Thank you for your fantastic review! We're delighted to hear that your experience with HS Energy has been smooth from start to finish. It’s great to know that our team delivered at every stage of your installation process.

Even in the cloudy February weather, it’s great to see you're already benefitting from your Solar! If you ever need any further assistance, we’re always here to help.

Best regards,
The HS Energy Residential Team

HSEnergy Residential からの回答

2025年2月10日

Hello Anne,

Thank you for your review! We're glad to hear that Jordan was able to quickly resolve the network connectivity issue with your inverter. It’s great to know you had a positive experience.

If you ever need any further assistance, please don’t hesitate to get in touch.

Best regards,
The HSEnergy Residential Team

HSEnergy Residential からの回答

2025年2月5日

Hi Christine,

Thank you for your kind words! We're delighted to hear that Chris provided you with a professional and helpful experience. Your recommendation means a lot to us, and we’ll be sure to pass your feedback on to Chris.

If you ever need any further assistance, we’re always here to help!

Best regards,
The HSEnergy Residential Team

HSEnergy Residential からの回答

2025年1月13日

Hello Angie,

Thank you so much for sharing your experience! We’re delighted to hear that you’ve found our technical support team both helpful and knowledgeable. It’s also great to know that Kai has provided brilliant support.

Your feedback means a lot to us. If you need further assistance, please don’t hesitate to reach out!

Best regards,
The HSEnergy Residential Team

HSEnergy Residential からの回答

2024年12月4日

Hello Mark,

Thank you for your kind words! We're thrilled to hear that our team's courtesy, professionalism, and care for our customers stood out to you. Providing exceptional service is always our top priority.

If there's anything more we can do for you, please don't hesitate to reach out!

Best wishes,
The HSEnergy Residential Team

HSEnergy Residential からの回答

2024年10月31日

Hi Gillian,

Thank you so much for sharing your experience. We're sorry to hear about the initial challenges with your Zappi charger but are delighted that Leo and Kai were able to step in and make a difference. It’s our goal to provide responsive, knowledgeable support, so it’s wonderful to know that their expertise and quick action helped resolve the issue for you.

We appreciate your patience throughout the process and are here anytime you need further assistance. Thanks again for choosing Home Smart Energy!

Best regards,
The Home Smart Energy Team

HSEnergy Residential からの回答

2024年10月3日

Hi Michael,

Thank you so much for your review! We’re thrilled to hear that your solar panels and battery system are working well and that Leo and our technical team have been able to provide you with the support you needed. It's great that we could help you optimise your system to take advantage of better overnight tariffs with Octopus Energy!

We really appreciate your recommendation and look forward to assisting with your EV charging equipment when the time comes. Thanks again for choosing Home Smart Energy! 😊

Best regards,
The Home Smart Energy Team

HSEnergy Residential からの回答

2024年10月2日

Hi Mike,

Thank you for your wonderful review!

We're so pleased to hear that you found our installation process efficient and that our after-service has been of high quality. It's great that Leo and Kai were able to help you resolve the issue with the app. We're always here to provide support whenever you need it.

Thanks again for your recommendation, it means a lot to us!

Best regards,
The Home Smart Energy Team

HSEnergy Residential からの回答

2024年9月25日

Hi Mark,

Thank you so much for your kind feedback! We're glad to hear that our Technical Support team was able to help you resolve the issue with your battery. If you ever need further assistance, don’t hesitate to reach out. We’re always here to help!

Best Regards,
The Home Smart Energy Team

HSEnergy Residential からの回答

2024年9月25日

Hi Andrew,

Thank you for taking the time to leave us a review! We're glad to hear that the issue with your inverter and battery alarm was resolved easily with our phone support. We always aim to provide clear and helpful instructions to get things back on track quickly. If you ever need further assistance or have any other questions, feel free to reach out – we’re always here to help!

Best regards,
The Home Smart Energy Team

HSEnergy Residential からの回答

2024年9月20日

Hello Michael and Angela,

Thank you so much for your kind words and continued trust in Home Smart Energy! We’re thrilled to hear that Kai was able to provide you with excellent support and guidance on your battery storage. Adding that extra battery will definitely make a big difference! We’re also glad to know that you’re happy with your new battery storage cabinet and the professional service from our engineer – we’ll make sure to pass on your praise to the team.

If you need anything further, please don't hesitate to reach out!

Best wishes,
The Home Smart Energy Team