The representative listened and addressed my concerns in a timely manner. They helped me resolve my issues and now my kids' subscription is back on track and on the way

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レビュアーのコメントを見てみましょう
I reached out through text message because I hadn’t been receiving the practice packets. The customer service representative worked right away to correct the issue and make sure I got all practice pac... もっと見る
I reached out via text to ask for help logging into my Dashboard account. The Customer Care team not only helped me log in, but also answered every question I had about the options available to manage... もっと見る
Worth every penny!! Communication was only when needed and included very helpful tips on what my child should spend more time on. Books are so well done and activities are creative. My 4 yo knew all h... もっと見る
企業が回答しました
企業情報
Hooked on Phonics について
当該企業による記述
At Hooked on Phonics, we believe that every child loves to learn, so we focus on nurturing that thirst for knowledge with products that are fun, effective, and easy to use. We also support families and teachers as they help children improve reading skills. We celebrate every success so learning becomes a positive cycle that kids will love to repeat again and again. We meet all children at their level, engage their imaginations, and help them climb to the next level step by step. Every achievement ends in a celebration of success, an elevation of confidence, and an increase in self-esteem. Because as children master reading skills, they also lay the foundation for a lifetime of learning.
Our promise to parents
当該企業による記述
- Helping kids become confident readers
- For over 35 years, Hooked on Phonics has helped millions of children learn to read. Our proven phonics-based approach uses fun, step-by-step lessons designed to build strong reading skills and confidence at every stage.
Why Choose Hooked on Phonics?
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Proven Phonics System Our step-by-step phonics approach teaches kids how letters and sounds work together so they can decode words and become confident readers. |
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Builds Skills Step-by-Step Children start with simple sounds and gradually progress to reading full sentences and stories at their own pace. |
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Fun, Interactive Learning Digital lessons paired with hands-on materials create a multisensory experience that helps kids practice and retain reading skills. |
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Trusted by Millions of Families For decades, families have used our program to help children build strong reading foundations. |
連絡先

The Smarter Way to Learn to Read
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Hooked on Phonics からの回答
The app is extremely uninteresting
The app is extremely uninteresting. The animal characters are ugly and strange looking, you can barely tell what they're supposed to be. The games are so repetitive it makes it extremely boring for children. My daughter is 5 and she gets bored after about 5 minutes, 10 minutes max. The work books they send are short and boring also. The activities they say to do are also boring, I can come up with better ways to do crafts with letters myself. Shape a lower case letter a with apple pieces? Right... Then the songs on the app are startling and pointless. They're supposed to teach the sound of the letter but there's so much going on you can't even tell what sound they're saying the letter makes! Then it also uses different objects to make the letter sound. Please tell me why they chose a ghost for the letter "g"? That is scary for a young child that may not even know what a ghost is. What happened to using a goat or a goose? Very strange. And last but not least, the reading books they send are not appropriate for a beginner reader and not interesting and barely make sense. I believe we got to step 4 before I just cancelled the subscription because it's not getting any better. They sent the book called The Cereal Box. The book has hideous art and the story barely makes sense. Supposedly the kid is using his imagination but it's just really off the wall. No thanks!! I'm extremely disappointed with this company. I really had high hopes and my child has not an inkling how to read yet after almost two months. This is total bummer especially since I decided to homeschool and I thought this would be my base curriculum. Who designed the app? They did a horrible job. Takes a long time to load, the characters are ugly and it is so slow and repetitive. Then there is the math app. Once again the songs are pointless and confusing.

Hooked on Phonics からの回答
Hooked on Phonics has been great so…
Hooked on Phonics has been great so far. We are able to take our time, and all of the material (app & book) are exciting. It has made learning fun for my son

Hooked on Phonics からの回答
I was a primary school teacher before…
I was a primary school teacher before homeschooling my children these past few years. My specialty is actually teaching kids to read. It’s a super power. Except with my youngest. I was struggling so much. We read every night for a year and we started with phonics a year before that. I was starting to think there might be a learning disability. Well…. Within a month and a half of hooked on phonics my daughter is at grade level (grade 1) and I am just so happy for her. She wanted to read very much. I wanted to be a good teacher for her. I was and am very patient when it comes to teaching children how to read - something I have done countless, literally countless times, so I know it can take time, but there is something in the way hooked on phonics builds each lesson that made it FUN and easy for my daughter. We still read each night (not a lot- just a few pages a day typically) and she’s progressing well. I highly recommend. And I also recommend this tool to people I talk to. It doesn’t replace one on one attention and most of all kindness and patience with your child, but it does put things in an order of lessons so they can retain the information. Definitely give this a try!

Hooked on Phonics からの回答
Not an honest company
I signed up for Hooked on Phonics and used only two weeks and cancelled. I was charged $1 and should have not been charged any more. They charged me an additional $15.98 and will not refund my money. This company is not honest. They do not care about their customers.

Hooked on Phonics からの回答
Terrible customer service
My daughter purchased hooked on phonics. I liked the program however when we finished level 1 tried to find level 2 and couldn't find in the package.
My husband ordered level 2 and paid almost $30.00 after a few days we received level 4, called many times over the phone to no avail, so I tried online and finally chatted with someone who stated we ordered the wrong level. I checked my order and sent her the picture of the order which states level 2, but to make it short she refused to exchange. I should have the level 2 for free because it was missing in the package to begin with. Now my granddaughter and I are stuck and can not continue. The error is on the Hooked on Phonics not me. Very poor customer service.

Hooked on Phonics からの回答
Back to basics
Back to basics. The program is not over-built like many programs are today. It is easy to follow, understand and has really helped my son learn to read.

Hooked on Phonics からの回答

Hooked on Phonics からの回答
Reading can be made easy and fun!!!
I love the way the app is so easy for my grandson to use on his own. He loves the books and the animals that appear when he answers the questions. The sound effects when he is correct are awesome and make it so much fun for him. He just turned 5 and is in Pre-K. He has a look of excitement when he reads a word!!! I love the workbooks!!

Hooked on Phonics からの回答
I tried and tried to sign in and cancel…
I tried and tried to sign in and cancel my subscription but their site locked me out. I tried to get reset password emails sent to me...but none came through. I emailed for help and no response. Finally after they billed me for the month I was able to sign in. They're still taking my money! I tried to get help through their IG account too and they won't help at all. I want a refund! Horrible, horrible way to do business. Beware!!!

Hooked on Phonics からの回答
Fantastisk service
Fantastisk service. Købte et produkt igennem Hooked4pets, og da jeg jeg henvendte mig til kundeservice, fik jeg helt igennem fantastisk service. Specielt Michelle var gav mig virkelig god service. Hun var løsningsorienteret og svarede mig hurtigt på mine mails.
Jeg kan varmt anbefale alle at benytte sig af dem!
Hooked On rip off
I want to cancel my subscription and cannot. I've tried logging in many times and can't. I can't contact hooked on by phone or message. This feels like a rip- off.

Hooked on Phonics からの回答
There needs to be more options if…
There needs to be more options if different things to do...

Hooked on Phonics からの回答
I was having a problem understanding…
I was having a problem understanding how the whole system worked. I chatted with a customer service agent named Cassandra. Cassandra was more than helpful, and very patient with me. Cassandra got me straightened out, so now I am getting ready to embark on a reading literacy journey with my 6 year old grandson who is currently failing reading. He is super excited about the new "game app" that I downloaded on my phone for him. He's also super excited about the "books" that will be coming for him. He loves to get "mail". I'm trying to keep it very light, and very fun sounding. So, we'll see how we do. I believe the guarantee is Reading in 30 days. 30 days will start tomorrow due to a scheduling issue tonight that won't allow for me to sit down and work (I mean, "play games") with him. December 8th is 30 days, I will check back then and let everyone know how we're doing. Until then.

Hooked on Phonics からの回答
Fun Program
There is enough practice and content for my son to be busy with Hooked on Phonics every day.

Hooked on Phonics からの回答
As a grandparent raising a young…
As a grandparent raising a young grandson this program has been a blessing. His first grade year was affected by Covid and that’s the critical phonics and learning to read year. With the help of the
this program he is reading like a champ. He even won first place the Accelerated Reader contest last year for his class. He read over 200 books, many above his grade level. This was just what I was looking for to help me help him learn how to sound out his words. The program also helped him to become an excellent speller as well. I just cancelled our subscription today as we no longer need it but I highly recommend it. Thank you hooked on Phonics—-THANK YOU!

Hooked on Phonics からの回答
Great program and Customer Service, Go Tosh B…
Tosh and Customer Service took care of my issue quickly even though it was my fault do to address change. My daughter was excited waiting for new packet.
Why She so excited???? Because she loves it. Not even 4yo, already reading and spelling. Also, traces and writes her name. I'm a Teacher/Therapist. My child learns in many ways. Home Schooling has been the best for our situation. Hooked on Phonics has been the easiest program to set up and complete.
Always remember when teaching, Patients is Golden.

Hooked on Phonics からの回答
The app is trash
The app is trash. It doesn't help the child. You must be there at all times to walk them through everything even if they're a tentative child. I've used this since my baby was 3 and she's 5 and it did nothing. Absolutely nothing. I need someone to tell me it helped their child read and how? She learned more with ABC mouse and she stayed engaged without me having to sit there with her for hours just to operate the app.

Hooked on Phonics からの回答
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