The representative listened and addressed my concerns in a timely manner. They helped me resolve my issues and now my kids' subscription is back on track and on the way
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
I reached out through text message because I hadn’t been receiving the practice packets. The customer service representative worked right away to correct the issue and make sure I got all practice pac... もっと見る
I reached out via text to ask for help logging into my Dashboard account. The Customer Care team not only helped me log in, but also answered every question I had about the options available to manage... もっと見る
Worth every penny!! Communication was only when needed and included very helpful tips on what my child should spend more time on. Books are so well done and activities are creative. My 4 yo knew all h... もっと見る
企業が回答しました
企業情報
Hooked on Phonics について
当該企業による記述
At Hooked on Phonics, we believe that every child loves to learn, so we focus on nurturing that thirst for knowledge with products that are fun, effective, and easy to use. We also support families and teachers as they help children improve reading skills. We celebrate every success so learning becomes a positive cycle that kids will love to repeat again and again. We meet all children at their level, engage their imaginations, and help them climb to the next level step by step. Every achievement ends in a celebration of success, an elevation of confidence, and an increase in self-esteem. Because as children master reading skills, they also lay the foundation for a lifetime of learning.
Our promise to parents
当該企業による記述
- Helping kids become confident readers
- For over 35 years, Hooked on Phonics has helped millions of children learn to read. Our proven phonics-based approach uses fun, step-by-step lessons designed to build strong reading skills and confidence at every stage.
Why Choose Hooked on Phonics?
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Proven Phonics System Our step-by-step phonics approach teaches kids how letters and sounds work together so they can decode words and become confident readers. |
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Builds Skills Step-by-Step Children start with simple sounds and gradually progress to reading full sentences and stories at their own pace. |
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Fun, Interactive Learning Digital lessons paired with hands-on materials create a multisensory experience that helps kids practice and retain reading skills. |
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Trusted by Millions of Families For decades, families have used our program to help children build strong reading foundations. |
連絡先
The Smarter Way to Learn to Read
4.6
優良
1209件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Cassandra was so much help to me
Cassandra was so much help to me! I was completely lost but she found all the answers to my questions! So my hat is off to her we need more people like her! Thanks again Cassandra!
2022年8月30日
自発的なレビュー
Hooked on Phonics からの回答
Hi Michelle, Thank you for your review and feedback. We pride ourselves on excellent customer service and are thrilled to hear that we've exceeded your expectations. We'll pass along your kind words to our Director of Customer Care.
We’re here to help again if you need us! DM on Facebook, chat with us live at https://bit.ly/3FGCNuI or email us at contact@hookedandcompany.
- Your Hooked on Phonics Customer Care Team
We are still using Hooked on Phonics
We are still using Hooked on Phonics. I just don't think it helps teach as well as it did years ago when it was 100% offline I use this with one of my grandchildren. Just doesn't retain as much from Hooked on Phonics like she does with some other sights. I would still highly recommend Hooked on Phonics. It is a good program for some kids. I personally liked it better when it was all offline
2022年8月1日
Hooked on Phonics からの回答
Hi there, Thank you for sharing your feedback. We do still offer our Learn to Read Bundle. The bundle is a comprehensive program with lessons for Pre-K through 2nd grade, all the workbooks, 30+ storybooks and DVDs with fun and engaging videos for each lesson.
Please email us at contact@hookedonphonics.com and we would be happy to provide additional details on this boxed set.
Shipping is horrible app is slow
2022年7月31日
Hooked on Phonics からの回答
Hi Kristin,
We're always looking to improve our program and would like to share your feedback and offer assistance. If you'd be willing to elaborate more on this, please email us at contact@hookedonphonics.com.
Please note that you can move through the app at your own pace and can always adjust the frequency or number of practice packs sent by logging in to your online dashboard at https://dashboard.hookedonphonics.com/login
- Your Hooked on Phonics Customer Care Team
I canceled my membership 3 months ago…
I canceled my membership 3 months ago from my home computer and I’m still getting billed. Super frustrating!!
2022年7月8日
Hooked on Phonics からの回答
Hi Brittany, We are sorry for your frustration. We do see that customer service had worked with you to resolve this.
If you need further assistance, you can reach out directly via email at contact@hookedonphonics.com, DM on Facebook/Instagram or through our live chat feature on www.hookedonphonics.com -- we're here to help!
I just got off the phone with Ms
I just got off the phone with Ms. Tasha and she was amazing. I believed that I accidentally ordered a separate practice pack and was charged for it and she so graciously deleted that second charge and explained so much about the program to me. She was patient and answered all of my question. She didn't rush me off the phone and seem genuinely happy to help Thank you Tasha you rock
TEMAMC
2022年6月15日
自発的なレビュー
Hooked on Phonics からの回答
Hi Tema,
Thank you for your review and feedback. We pride ourselves on excellent customer service and are thrilled to hear that we've exceeded your expectations. We'll pass along your kind words to our Director of Customer Care.
We’re here to help again if you need us! DM on Facebook, chat with us live at https://bit.ly/3FGCNuI or email us at contact@hookedonphonics.com.
- Your Hooked on Phonics Customer Care Team
My son enjoy the hooked on phonics app…
My son enjoy the hooked on phonics app it help him gain more confidence in reading in spelling
2022年5月31日
Hooked on Phonics からの回答
Hi Kimberly, Thank you for the 5 star review! We are thrilled your son is seeing success with our program. Happy Reading!
We'd love it if you could review us in the App Store too!
Android https://bit.ly/2HSOjLm
Apple https://apple.co/2HMpuAv
your system stole money from us...I…
your system stole money from us...I canceled the account under my email and they are saying there are 2 accounts with my email and I can only see one but the other is still being charged and now have the audacity to charge me to send back items I did not want to begin with and paid for not willingly...thieves!
2022年5月31日
Hooked on Phonics からの回答
Hi Andrew, We are sorry your experience was less than ideal. Please note, we do send preview emails showing the contents of your subsequent subscription package and charge amounts/dates, but we understand these can be missed. As a courtesy, we have refunded the last charge, this will reflect to your account shortly. Thank you for reading with us.
The hooked on phonics reading program…
The hooked on phonics reading program has really helped my daughter learn to read in just a few months. When a financial emergency came up and we needed to pause Tosha b helped us out and gave us all the resources on how to restart right from where we left off. Overall excellent program
2022年4月20日
自発的なレビュー
Hooked on Phonics からの回答
Hi Melissa, Thank you for your review and feedback, we are thrilled your daughter has seen success with the program. We pride ourselves on excellent customer service and are thrilled to hear that we've exceeded your expectations. We'll pass along your kind words to our Director of Customer Care.
We’re here to help again if you need us! DM on Facebook, chat with us live at https://bit.ly/3FGCNuI or email us at contact@hookedonphonics.com.
- Your Hooked on Phonics Customer Care Team
I am so happy I decided to use hooked…
I am so happy I decided to use hooked on phonics for my child. We have seen significant improvement in her reading.
2022年4月7日
Hooked on Phonics からの回答
Thank you for the 5 star review! We are thrilled your daughter is seeing success with our program. Happy Reading!
We'd love it if you could review us in the App Store too!
Android https://bit.ly/2HSOjLm
Apple https://apple.co/2HMpuAv
I wish it moved faster and I wish the…
I wish it moved faster and I wish the app was more engaging.
2022年4月2日
Hooked on Phonics からの回答
Hi there, We're always looking to improve our program and would like to share your feedback with our Product Development Team. If you'd be willing to elaborate more on this, please email us at contact@hookedonphonics.com.
Please note that you can move through the app at your own pace and can always adjust the frequency or number of practice packs sent by logging in to your online dashboard at https://dashboard.hookedonphonics.com/login
- Your Hooked on Phonics Customer Care Team
Definitely recommend!
My little six year old daughter went into firstt grade struggling to read. She would get so frustrated! She began separate lessons at school to help her catch up, but I wanted to do more. I decided to start her on the Hooked on Phonics program at home, to see if it would help her gain confidence in her reading. I wasn't sure if it would work, but it did! We have been doing the program for a few months now but she has already moved up two reading levels and can sound out most age-appropriate words on her own. Definitely recommend!
2022年3月31日
Hooked on Phonics からの回答
Hi Megan,
Thank you for your review. We are thrilled your daughter is seeing success with our program. Happy Reading!
We'd love it if you could review us in the App Store too!
Android https://bit.ly/2HSOjLm
Apple https://apple.co/2HMpuAv
Reading Teacher Approved!
As a reading teacher, I can say that Hooked on Phonics offers excellent resources that align to the Science of Reading and offer parents what they need to support their child. My daughter’s school has doubled down on a terrible reading program that pushes developmentally inappropriate skills in kindergarten such as word memorization. Thanks to Hooked on Phonics, I can remediate her at home and build up her reading knowledge in an appropriate way. I have had 1 issue with my order which was handled almost immediately by their excellent customer service. If you have ANY concerns about your child’s reading, don’t think twice- subscribe to Hooked on Phonics!
2022年3月30日
自発的なレビュー
Hooked on Phonics からの回答
Thank you for your review and feedback. We pride ourselves on excellent customer service and are thrilled to hear that we've exceeded your expectations. We'll pass along your kind words to our Director of Customer Care.
We’re here to help again if you need us! DM on Facebook, chat with us live at https://bit.ly/3FGCNuI or email us at contact@hookedonphonics.com.
- Your Hooked on Phonics Customer Care Team
Best Literacy Tool EVER!!
People! Listen up! This is by far the BEST way to build literacy skills! I’m a 90s baby and I grew up on Hooked on Phonics. Now I get to share the same experience with my child! This platform is incredible to use, my son is 5 and has developed phonemic awareness, letter recognition and can write! Through the use of HOP, he has developed a love for literacy and that is a mother’s DREAM! Additionally, I made a goof in my account and called the customer support team for help. Ryan Roberson was AWESOME and even took the time to understand my child’s needs on a personal level. He went above and beyond to fix my issue and showed incredible pride in the company. Give him a raise! Parents, don’t hesitate. Be the teacher your child needs and take the stress out of homeschool! Subscribe to Hooked on Phonics ASAP! It’s worth it!
2022年3月11日
自発的なレビュー
Hooked on Phonics からの回答
Hi Crystal, Thank you for your review and feedback. We pride ourselves on excellent customer service and are thrilled to hear that we've exceeded your expectations. We'll pass along your kind words to our Director of Customer Care.
We’re here to help again if you need us! DM on Facebook, chat with us live at https://bit.ly/3FGCNuI or email us at contact@hookedonphonics.com.
- Your Hooked on Phonics Customer Care Team
Great Customer Service
The live chat customer service was amazing and hassle free. Very impressed!
2022年3月8日
自発的なレビュー
Hooked on Phonics からの回答
Hi Dawn, Thank you for your review and feedback. We pride ourselves on excellent customer service and are thrilled to hear that we've exceeded your expectations. We'll pass along your kind words to our Director of Customer Care.
We’re here to help again if you need us! DM on Facebook, chat with us live at https://bit.ly/3FGCNuI or email us at contact@hookedonphonics.com.
- Your Hooked on Phonics Customer Care Team
Wonderful customer service
Wonderful customer service! This has really helped my child to read. I had a shipping issue and reached out, they were fast and efficient to quickly solve the problem.
2022年2月18日
自発的なレビュー
Hooked on Phonics からの回答
Thank you so much, this makes us very happy! Thank you for reading with us.
Great produce my children love it.
2022年2月1日
Hooked on Phonics からの回答
Hi Rodney, Thank you for the review. We are thrilled that your children enjoy the program and are seeing success!
Outstanding Customer Service!
The customer service I’ve spoken to was so polite, quick, and it felt as if they truly cared about my child’s education! I will definitely recommend them to my friends!
2022年2月1日
自発的なレビュー
Hooked on Phonics からの回答
Hi Victoria, Thank you for your review and feedback. We pride ourselves on excellent customer service and are thrilled to hear that we've exceeded your expectations. We'll pass along your kind words to our Director of Customer Care.
We’re here to help again if you need us! DM on Facebook, chat with us live at https://bit.ly/3FGCNuI or email us at contact@hookedonphonics.com.
- Your Hooked on Phonics Customer Care Team
10 stars for servicing customers! Tosha B. Was amazing!
I needed to reach out to customer service chat for an inquiry on if there was any sort of assistance financially that they would be able to provide me and my family with the program. I thought that I was writing just a general contact form when I had initially written in the reason for reaching out, and I wasn't aware that I had selected the chat option until the lovely customer service representative, Tosha B. Chimed back. While it turns out I had tons more questions then planned, a few of which were a little obscure, and Tosha was really an excellent advocate for me. I really strongly appreciated her sincere patience and understanding for my situation, and I am beyond grateful for the assistance overall that I was able to be provided with.
2022年1月19日
自発的なレビュー
Hooked on Phonics からの回答
Hi Steph,
Thank you for your review and feedback. We pride ourselves on excellent customer service and are thrilled to hear that we've exceeded your expectations. We'll pass along your kind words to our Director of Customer Care.
We’re here to help again if you need us! DM on Facebook, chat with us live at https://bit.ly/3FGCNuI or email us at contact@hookedonphonics.com.
- Your Hooked on Phonics Customer Care Team
I don't know if it's just my child but…
I don't know if it's just my child but I don't see how you expect them to be able to read after the 1st lesson
2022年1月7日
Hooked on Phonics からの回答
Hi Brenda, Great question. Within 30 days of using our program, you should see a noticeable difference in your child's reading skills, indicating to you just how well our program works. We would not imply that a non-reader will become a confident reader within 30 days, as all lasting education takes time and consistency, but you will know within that trial period if the program is a good fit for your child. Our guarantee is a money-back guarantee, so please give our product a test drive with your family, and if it is not a good fit, cancel before 30 days are up, and you will not be charged again. For Pre-readers, they'll show a significant increase in reading skills, as actual reading begins with the Learn to Read program. If you're not seeing the results you'd hoped for after using the program consistently, reach out and we'll gladly assist you in adjusting your strategies with additional tips and suggestions, or help you manage your subscription, if needed. We’re here to help!
Message us on Facebook, chat with us live at www.hookedonphonics.com or email us at contact@hookedonphonics.com.
- Your Hooked on Phonics Customer Care Team
Hello books are great but don't really…
Hello books are great but don't really break down the learning part. My grandson hasn't learned anything and he 3 yrs old..maybe just to young at this point.
2022年1月1日
Hooked on Phonics からの回答
Hi Johanna, thanks for your review and feedback! We're sorry for any confusion. For a 3 year old, we would recommend using the Pre-reader section of the program, where he will learn the alphabet and all of the letter sounds first. There are notes at the beginning of workbook sections that state, for example: "Complete the first lesson in Step 1 of the App, then return to this page...etc." We suggest completing each App step before starting the corresponding pack section.
Then, have your grandchild work through the workbook until they reach a page that actively prompts you to take out and use a physical book on a page titled "Read". You can read the book together (for Pre-readers). Some sections will include more review than others, and you'll know it's time to return to the App when you come to the next Learn section, with another text prompt as mentioned above directing you back to the App.
If you need further assistance, you can reach out directly via email at contact@hookedonphonics.com, DM on Facebook/Instagram or through our live chat feature on www.hookedonphonics.com -- we're here to help!
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他の種類のレビューについての詳細はこちらをご一読ください。
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確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
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