Horizon Micromobility レビュー 

297
•
TrustScore 5段階評価の4.5

4.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I specified Horizon Micromobility as the supplier for my cycle to work scheme. Mainly as they had in stock all the cycles I was interested in. The whole deal was sorted out quickly and efficiently... もっと見る

企業が回答しました

5つ星のうち5の評価

We bought a Engwe LE 20 cargo bike from Horizon and wanted to say their sales and support team are fantastic. The bike was delivered within a couple of weeks (China origin) but was damaged (broken rea... もっと見る

企業が回答しました

5つ星のうち5の評価

Slow despatch but after a brief call recognised an error and rectified very quickly with next day delivery and refund of postage. Excellent product, price and service. Will definitely use again. Thank... もっと見る

企業が回答しました

5つ星のうち5の評価

Customer service is brilliant, I wanted a Fiido and Horizon was the only company I found that would do one on my works company scheme. Matt was super helpful with sorting it out and responded to my en... もっと見る

企業が回答しました

企業情報

  1. 自転車屋

当該企業による記述

Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories


連絡先

4.6

優良

TrustScore 5段階評価の4.5

297件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(297)

過去12か月のレビュー数: 61件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great service from the get go

Great service from the get go. Always responded to my emails, held on for me while I waited for my cycle scheme voucher to generate as well. Entire experience has been excellent. Highly recommend

2025年1月23日
Horizon Micromobility ロゴ

Horizon Micromobility からの回答

Hi Adam, Thank you for your review. We hope you're enjoying the Super73 despite the weather!

5つ星のうち5の評価

The best

Very fast shipping and serious company

2025年1月17日
Horizon Micromobility ロゴ

Horizon Micromobility からの回答

Hiya - thanks for your review, hope you shop with us again in the future

5つ星のうち5の評価

Bought a Tenways AGO X

Bought a Tenways AGO X. Great price, great service. I definitely would use them again and highly recommend them.

2025年1月10日
Horizon Micromobility ロゴ

Horizon Micromobility からの回答

Hi Russell - thanks for your review, we hope you're loving the AGO X

5つ星のうち5の評価

Horizon deliver modern equipment with a 5 star good old fashioned customer service ethic

Throughout the process Horizon Micromobility were very quick to respond to either emails or phone calls. I had ordered the Estarli E28x at a stage early in it's production further delayed by Estarli's participation in the BIrmingham motorshow. The team at Horizon kept me informed, contacting Estarli on a couple of occasions for me. There was then a slight hiccup (not of Horizon's making) in the delivery arrangements and Matt sorted this out for me very quickly. I'd add that the courier firm they used were actually extremely helpful as well and I'll be giving them a good review.

It's a real pleasure these days to come across a company who respond to emails rapidly and answer a phone call just as rapidly with a human being doing the answering!

Thanks Matt and the team, it's been a pleasure.

PS. The bike is a fantastic ride and is dealing with a very stiff hill with levels to spare.

2024年11月20日
Horizon Micromobility ロゴ

Horizon Micromobility からの回答

Hi Vic,
Thank you so much for leaving a review for us. We're happy to hear you're loving the Estarli.

5つ星のうち5の評価

Great service.

Great service.
Delivered on time.
Would recommend and use again
Thank you

2024年11月13日
Horizon Micromobility ロゴ

Horizon Micromobility からの回答

Hi Merv,
Many thanks for your review 😀

5つ星のうち5の評価

Horizon micromobility great service

Matt at Horizon Micromobility was absolutely great. Gave great advice and informative information about what ebike to choose for my daughter. Then spent some time running over the controls with her.
Great service ⭐️

2024年11月11日
Horizon Micromobility ロゴ

Horizon Micromobility からの回答

Hi Anita,
Many thanks for your review - glad you were pleqased with the service provided 😀

5つ星のうち1の評価

Communication was not great no updates…

Communication was not great no updates unless I requested one, the battery extender took ages to arrive, no problem with the product communications was appaling.

2024年11月11日
Horizon Micromobility ロゴ

Horizon Micromobility からの回答

We're sorry you felt the need to leave a 1 star review. Looking at the history to your order, the order was placed by a Nicholas Vazquez and not by yourself, there are various emails and other communications that we had with Nicholas - and not yourself. We informed Nicholas that the range extender was out of stock with Estarli when the order was placed and we also mentioned that we would not charge for it until the item was available. We also replied to all emails as soon as they were received.

When leaving negative reviews in the future please try and see things from the point of view of a small business. We don't pretend to be perfect and a quick scan of our reviews do show that we care.

5つ星のうち5の評価

Horizon Micromobility were always…

Horizon Micromobility were always responsive to my queries and my bike arrived earlier than expected which was a pleasant surprise!

2024年11月8日
Horizon Micromobility ロゴ

Horizon Micromobility からの回答

Hello - thank you for your review 😀

5つ星のうち5の評価

Great communication

Great communication - quick and helpful. Posting items quickly and dealing with any problems promptly. I'd be happy to buy from them again and definitely recommend them - thank you!

2024年11月8日
Horizon Micromobility ロゴ

Horizon Micromobility からの回答

Hello - thank you for your review 😀

5つ星のうち5の評価

Bosch e-bike components

They stocked what I wanted, at a reasonable price and delivered it promptly.

2024年10月28日
Horizon Micromobility ロゴ

Horizon Micromobility からの回答

Hi - Ian - thank you for your review 😀

5つ星のうち5の評価

Excellent Service

Fantastic service from them. I managed to order the wrong sized bike because of some confusion around the specifications from the manufacturer. Took some organising but have since had the bike collected and the correct one delivered. Really chuffed with how they handled this. Can't recommend them highly enough.

2024年10月10日
Horizon Micromobility ロゴ

Horizon Micromobility からの回答

Hi - many thanks for your kind review 😀

5つ星のうち5の評価

Good bike. Tenways Ago T

Good bike. Good communications. Shame that importing from the EU is so difficult

2024年10月3日
Horizon Micromobility ロゴ

Horizon Micromobility からの回答

Hi Derek - thanks for the review. The importing should impove in the future as Tenways establish their UK warehouse.

5つ星のうち5の評価

Highly Recommend!

Really efficient service! Ordered a e-bike via Cycle Solutions which isn't directly available to consumers in the UK. They placed the order, received and assembled the bike, then dispatched it to me all within a week. Couldn't ask for anything more.

2024年10月3日
5つ星のうち5の評価

Very responsive to initial enquiry…

Very responsive to initial enquiry emails and then a super fast delivery of the product well ahead of my expectations!

2024年10月3日
Horizon Micromobility ロゴ

Horizon Micromobility からの回答

Hi Paul - thank you for leaving a review for the Tenways CGO light 😀

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