Hormify レビュー 318

Hormify からの回答

2026年2月3日

Hello Trudy,

We’re sorry to hear you didn’t get the results you were hoping for, and we understand how disappointing that is.

We’d like to help make this right. Please contact us at hello@hormify.com
with your order number and the email used at checkout, and our team will review your order and assist you with the refund/return options available as quickly as possible.

Thank you,
Hormify Support Team

Hormify からの回答

2026年2月3日

Hello Kelly,

Sorry to hear that.

We haven't received a single inquiry from anyone named Kelli Anderson. Could it be that you have tried to reach out to a different company? You can contact us at hello@hormify.com

Hormify からの回答

2026年2月3日

Hello,

We’re sorry to hear the product didn’t work for you, and we also apologize for the frustration around the return process.

To clarify, we do offer returns, but they must follow the return conditions outlined in our Return Policy (including the required return window and eligibility). If something in our advertising gave the impression returns are unlimited or “anytime,” we understand why that would feel misleading, and we’ll review that messaging.

If you’d like, we can help you complete the return properly and as quickly as possible—please contact us at hello@hormify.com with your order number and the email used at checkout, and our team will take care of it.

Thank you,
Hormify Support Team

Hormify からの回答

2026年1月30日

Hi Catherine,
Thank you for sharing your experience. We’re sorry to hear you didn’t get the results you expected.
Regarding the subscription pricing: discounted autoship orders can include an adjustment if canceled early, based on the difference between the discounted subscription price and the standard one-time price, which is shown during checkout and in the order confirmation.
If you email us at hello@hormify.com
with your order number, we can review the $60 charge and confirm the best option to resolve this.
— The Hormify Team

Hormify からの回答

2026年1月28日

This review contains multiple statements that are factually incorrect.

The billing tied to this order reflects a subscription purchase with one initial order and one renewal charge only — not “charging over and over.”

Subscription status and renewal terms are disclosed at checkout and reiterated in the order confirmation, shipping/tracking emails, and the renewal reminder sent prior to billing (including cancellation instructions).

Our support team has also responded to the customer’s requests. We cannot publish account-specific documentation publicly, but we can provide full billing and communication records directly to the reviewer and to Trustpilot upon request.

If the reviewer or Trustpilot require proof that this purchase was a subscription plan, including the related confirmations and reminders, we can provide that documentation as well.

If the reviewer believes there are additional charges beyond the initial order and single renewal, they should provide the charge dates and descriptors so this can be verified and resolved immediately.

Hormify からの回答

2026年2月3日

Hello

We’re sorry to hear about your experience and we’d like to resolve this as quickly as possible.

We have requested your information so we can locate the communication and review the charges, but we haven’t received the information yet. Our average response time is under 1 hour, and we respond to all customer emails as quickly as possible.

Regarding the multiple charges: if you were billed more than once, it usually means a subscription option was selected at checkout. This is also confirmed in the original order confirmation, and we send tracking updates plus renewal reminder emails before each scheduled renewal, including instructions on how to cancel.

Please email us at hello@hormify.com
with your full name and the email used at checkout (or your order number) and we’ll review everything immediately and help get this resolved.

Thank you,
Hormify Support Team

Hormify からの回答

2026年1月28日

Hi Kerry,

Thank you for taking the time to share your experience. We’re sorry to hear the product wasn’t the right fit for you, and that you felt disappointed with the support you received.

To clarify the renewal charge mentioned in your review: our checkout offers both one-time purchases and subscription plans. When a subscription is selected, the order confirmation email clearly confirms the subscription and renewal cadence, and the follow-up order/tracking email also reflects the order as a subscription.

Ahead of the renewal, a reminder email is automatically sent 7 days before the billing date to the email address provided at checkout. That reminder includes a direct self-service link to manage or cancel the subscription. Our system records confirm the reminder was successfully sent from our side and have provided you with the date/time, as well as proof of this in our email communication. In some cases, email delivery and inbox placement can be affected by mailbox settings or spam filtering, which can prevent an email from appearing where expected.

We also reviewed the account history and did not see any contact from you about the product not working, a cancellation request, or any other issue prior to the renewal being processed.

For transparency, our subscription terms include the following:
• Subscriptions must be cancelled at least 48 hours before the renewal date to stop the next shipment and charge.
• If a subscription is cancelled after a renewal has already processed, that renewal remains active for its cycle.
• The first renewal is treated as part of the subscription commitment once it has been processed, meaning it cannot be cancelled or refunded after the charge has gone through, but future renewals can be stopped at any time by cancelling.

That said, we do want to be helpful and fair — and we’re happy to make an exception in this case by allowing a return. Return instructions have been sent to your email.