Horsepower Motor Centre レビュー 

Horsepower Motor Centre からの回答

2026年5月29日

Thank you for the review, Kayleigh,

We're really pleased to hear you found us friendly and got clear, fair advice - that's exactly what we aim for with every customer. Thanks for your support, it means a lot.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年5月22日

Thank you for the review, Jackson.

Thank you for your review, we welcome all feedback, positive or not.

A little context for anyone reading along: the car in question is a 14 year old Vauxhall Astra, just shy of 120,000 miles, sold last month for £1,800. A warranty was offered and declined. Everything present on the car was visible at the point of sale, and on a 14 year old, six-figure-mileage diesel at that price, wear-and-tear items such as brake pads are exactly the sort of thing the "PX to Clear" classification exists to flag. Pad life at point of sale is always a visual estimate, never a guarantee of months.

The car had been a daily driver for its previous owner for some considerable time, only changing hands because they were moving up to a bigger family estate, which they bought from us and traded the Astra in against. It then served us perfectly well as a pool car during its time with us for sale, regularly used as an emergency loan car and for customer collections and drop-offs, so by no means a car on life support. No-one is suggesting it was fault-free, no £1,800 car ever is, and what counts as a "fault" really comes down to individual expectations. Anyone buying a car at this end of the market expecting a faultless, maintenance-free ownership experience is, with the greatest of respect, setting themselves up for disappointment. It was honestly described, fairly priced, and presented in a condition consistent with its age, mileage and PX-to-Clear status when it left us.

On the locking wheel nut key, and the parts you've mentioned, we'll happily get the locking nuts removed for you and pick up the parts conversation properly. We don't ignore people, we don't do dodgy, and when we've got something genuinely wrong we put our hand up and fix it. After 24 years in Tonbridge and 1,177 Trustpilot reviews at 4.4 stars (for context, Harrods sit on 4.1, and they're not selling £1,800 cars), we're not going anywhere.

Nevertheless, come on down Wednesday, Thursday or Friday next week and let us have a look for you and see what we can do. Alternatively, get in touch directly using the contact details provided at point of purchase and we'll take it from there.
Our door is, as always, open.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年5月15日

Hello anonymous reviewer,

We're unable to identify who you are or which transaction you are referring to, but we can take a fairly educated guess. For anyone reading, this is a one star review from someone who knows someone whose daughter bought a car from us, a third hand account from a reviewer who has never dealt with us directly. The literary flourish of "ain't worth the paper it's written on" is perhaps a clue as to the depth of first hand insight on offer here.

This is what we politely refer to in the office as a "rage review", an off the cuff, knee jerk vent posted in the heat of the moment by someone who is not the customer, has not been involved in the transaction, and has not actually checked the facts before reaching for the keyboard. They tend to be long on adjectives and short on detail, and this one is no exception.

To the three points actually raised...

After sales: the description of "absolutely shocking" sits a little awkwardly alongside rebooking the car in the day after collection for a complimentary second oil and filter change, sourcing a spare tyre at trade price as a goodwill gesture, and offering two further workshop appointments which were not attended.

Warranty: for clarity, we do not administer the warranty. It is provided and authorised by a prominent national third party warranty provider. We have had no contact from them regarding this claim and, prompted by this review, we have now reached out to them for comment. Hardly the conduct of a garage that, to use the reviewer's phrase, "couldn't give two tosses."

Danny: a long standing member of our team, named personally in hundreds of our genuine five star reviews. The chocolate fire guard line says rather more about the author than it does about him.

The actual buyer is always welcome to contact us directly. We are confident that a proper, first hand conversation would paint a very different picture to the one offered here.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年5月14日

Thank you for the review Simon,

It's great to hear you find the service video and pre-MOT advice useful. We try to give customers as much information as possible so there are no surprises along the way.

Thanks for your continued support.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年5月14日

Hi Martin,

Thank you for the kind words and for your continued loyalty. Knowing you can rely on us for professional advice and fair pricing is exactly what we aim for.

We really appreciate you taking the time to leave a review.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年5月14日

Hello Andrew,

Thanks very much for the 5 star rating and your kind words about the customer service. It's much appreciated.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年5月1日

Hi Paul,

Thank you for taking the time to share your experience. It's great to hear that your first car purchase with us went smoothly and that Jason looked after you well from the initial enquiry through to handover.

We really appreciate your kind words and we look forward to seeing you again when you're ready for the next one.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年5月1日

Hello Marie,

Thank you for the lovely review. We're pleased the service on your EV went well and that you found our pricing fair, especially compared with what you'd seen elsewhere.

It means a lot to know you'll be returning, and we'll be ready to look after your car whenever you need us.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年5月1日

Good afternoon,

Thank you for such a kind review. We're really pleased your MOT went smoothly and that you always feel welcome when you visit us.

Loyalty like yours genuinely means a great deal to us, and we look forward to keeping you on the road for many more years to come.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年5月1日

Thank you for the review,

We're really glad we could get you booked in quickly and resolve the issue when you needed us. Over ten years of trusting us with your cars is something we genuinely don't take for granted.

Thank you for your continued support, it truly means a lot to everyone here.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年5月1日

Hi there,

Thank you for the kind words and for taking a moment to leave a review. We're pleased you were happy with the service and the car.

Wishing you many happy miles ahead, and we're here if you need anything in the future.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年5月1日

Hello Rich,

Thank you for making the long journey to come and see us, and for sharing such a thoughtful review. It's brilliant to hear the car drove the 300 miles home without missing a beat and that Danny made the whole process straightforward for you.

We hope your daughter enjoys her first car and creates plenty of great memories in it.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年4月22日

Hi Femi,

Thank you so much for taking the time to leave us a review!

It's great to hear you found the team helpful and polite.

We always aim to make every visit as straightforward and pleasant as possible, so it's really nice to know that came through.

We hope to see you again whenever you need us.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年4月20日

Thank you for the review, A Grier.

It is great to hear that you found us on time, efficient and friendly, and that the price felt fair too.

Those are exactly the things we try to get right for every customer, so your feedback means a lot.

We hope to see you again next time you need us.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年4月16日

Hi Patricia,

Thank you so much for the lovely 5 star review.

We're really pleased you felt able to browse at your own pace and that we could help check your dog had enough headroom in the car.

Pets are part of the family, so it's important to get that right.

Your kind words about our team mean a great deal.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年4月14日 に更新

Thank you for the review, Lance.

Firstly, we're glad nobody was hurt.

We were also sorry to see this from an alleged 15 year loyal customer. We've had a look through our records and can see 7 visits between 2009 and 2021, the last being in August 2021, some 4 years before you purchased the Range Rover Sport. We're not sure that quite qualifies as 15 years of solid custom, but we genuinely appreciated every visit all the same. Just keeping the record straight.

Now for a little context for anyone reading this. The vehicle in question was a 16 year old Range Rover Sport sold in June 2025 as a Part Exchange to Clear. This was made very clear at the point of sale. A warranty was offered. All MOT advisories were disclosed prior to collection, not to mention publicly visible online. The vehicle passed its MOT (elsewhere, before our ownership) and left us in a roadworthy condition.

You mention we didn't offer a warranty. We did. It's on the paperwork in bold capital letters.
The vehicle was then driven without issue for around 6 months (as you say) before a fault developed. On a car of this age and mileage, wear and tear items such as brakes will inevitably need attention over time, and regular maintenance is essential. That's not a reflection of where you bought the car, that's just the reality of owning a 16 year old Range Rover Sport. Put simply, it's the product, not the garage.

Interestingly, your own service history with us includes two visits in 2021 for brake failure on your Land Rover Discovery 3, so you'll appreciate better than most that older Land Rover products do require ongoing brake maintenance.

As for local garages raising their eyebrows when you mentioned our name, we'd gently suggest they were probably more surprised that anyone would expect a 16 year old Range Rover Sport to look after its own brakes indefinitely. We'd like to think our 2,000+ Google and Trustpilot reviews, 4.3+ star rating (Waitrose have 1.8 stars on Trustpilot, for context, and they sell Heston Blumenthal ready meals, not 16 year old Range Rovers) and over 20 years serving the Tonbridge community tell a rather different story.

What does surprise us is that in almost 10 months since collection, we haven't heard from you. Not a phone call, not an email, nothing. You clearly had a different garage looking after your vehicles from 2021 onwards, but our door was always open and we would have been more than happy to help, which is what we do every single day for customers who pick up the phone or walk through the door.

We actively encourage all feedback, positive and negative, as it helps keep a balanced and transparent picture of our business.

That door remains open and we welcome you to come in for a chat.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年4月13日

Good afternoon Bridget, thank you for the lovely review.

We're so pleased to hear you found the team friendly and helpful. It really means a lot to receive a recommendation like that.

We look forward to welcoming you back any time.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年4月13日

Hi Jane, thank you so much for taking the time to leave this lovely review.

We're really glad we were able to help after your breakdown and that we could squeeze you in at short notice. Getting you back on the road the next day was a great result and we're pleased it all worked out well.

We hope we won't see you for another breakdown any time soon, but you know where we are if you ever need us!

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年4月13日

Thank you for the review, Mary.

It's wonderful to hear you had a great experience again and that you find our staff excellent. The collection and delivery service is something we know makes a real difference, so we're glad that was a bonus for you.

We really appreciate your continued support and look forward to helping you again in the future.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年4月13日

Hi Shaun, thank you so much for coming back to us for a second time, that really does mean a lot. We're glad Danny looked after you well on both occasions and that the whole process was friendly and hassle free. We look forward to welcoming you back when the time comes for your next car. From all the team @ Horsepower 😊