Horsepower Motor Centre レビュー 

Horsepower Motor Centre からの回答

2026年4月13日

Thank you for the review, Peter. Really pleased to hear your service and repairs were completed on time and that the team were able to offer helpful advice along the way. We appreciate your support. From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年4月13日

Good afternoon Pompey P,

Thank you for taking the time to leave your feedback. We take all comments seriously and would like to address the points you have raised.

Firstly, we should point out that you did not go on to purchase this vehicle. This review relates to a viewing and test drive of a 2005 Range Rover, over 20 years old, which was priced accordingly as a part exchange vehicle.

You enquired about the car and made the decision to travel from Portsmouth to view it. We appreciate that is a significant journey, however the purpose of a test drive is for a buyer to assess a vehicle in person before committing, and that is exactly what happened here.

During the test drive, a judder was present and we were completely upfront about it. Nothing was hidden from you. Our sales team immediately offered to have the fault diagnosed and repaired, which we did at our own cost. The issue was traced to a faulty injector, it was replaced, and the vehicle now drives beautifully. Your suggestion that we would have happily taken your money and let you drive away with a known fault is not accurate. We identified the issue with you, acknowledged it on the spot and offered to resolve it. That is the opposite of what you are implying.

You stated on the day that the car was not for you, which we fully respected. However, you continued to come back to us with offers to purchase the vehicle after telling us you did not want it. We find it difficult to reconcile a one star review with a continued interest in buying the car.

Regarding the comment attributed to our sales team, our team do have a relaxed and good-natured manner, as you would expect in a busy used car dealership. Any comment made would have been in good spirit and in the context of a normal conversation. It is very easy to take a single line, repeat it out of context in a review, and make it sound very different to how it was meant.

On the subject of pricing, we use dynamic pricing which is regularly reviewed and adjusted based on current market conditions and comparable stock levels. When competing vehicles sell elsewhere, the market moves and our prices reflect that. In this case, the vehicle also had additional work carried out including the injector repair, and a price adjustment to reflect that investment is not unreasonable.

Regarding your other points, our admin fee of £179 is clearly displayed on our website and on our Autotrader listings and is standard practice across the motor trade. The option to purchase a warranty was available to you. A fresh MOT was to be carried out prior to sale. The front tyres were legal and approximately halfway through their life. The only item missing was a spare wheel, which on a vehicle of this age and price point is not uncommon.

We would also like to address your suggestion that our positive reviews are left by the company. Across Trustpilot and Google we have nearly 2,000 reviews with over 1,000 genuine five star ratings. Trustpilot independently verifies the source of every review and ours are clearly marked as organic. That is not something that can be fabricated and we find that particular accusation both unfounded and disappointing.

We have been established since 2002 and have sold thousands of vehicles in that time. We actively encourage all feedback, positive and negative, as it helps keep a balanced and transparent picture of our business and we believe our track record speaks for itself.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年4月11日

Thank you for the review, Matt. Six cars through our doors is fantastic loyalty and we really do appreciate it. Glad it was another great experience for you and we look forward to helping with number seven when the time comes!

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年4月12日

Hello, thank you for the lovely feedback. We are really pleased to hear you found the service both welcoming and efficient. We always aim to make every visit as smooth as possible, so it is great to know we hit the mark. Hope to see you again soon.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年4月2日

Hello Hafiz,

Thank you for your feedback.

We are sorry you feel your experience was a poor one, but we do think it is important to provide some context for anyone reading this.

The vehicle in question was an 18 year old Toyota Prius with over 93,000 miles, sold at £2,800 as a part exchange to clear vehicle with no warranty.

Despite that, when a hybrid battery cell fault developed after collection, we took the car straight back in and provided you with a free courtesy car so you were not left without transport.

We diagnosed the issue promptly, sent you a video explaining exactly what the fault was, and ordered specialist hybrid battery cells the same day. These are not off the shelf parts, and the time taken was largely down to waiting for them to arrive.

Once they did, the repair was completed within 24 hours, road tested and the car returned to you in full working order, all at no cost to you.

Regarding the courtesy car, it was a roadworthy, taxed and MOT'd vehicle provided free of charge to keep you mobile. It actually sold to its next owner within an hour of you returning it and they were very happy with it.

We would also clarify that all customers are welcome to test drive before purchase, and the admin fee is clearly detailed on the invoice, our website and third party websites that do facilitate this such as AutoTrader as an example, before any transaction is completed.

We understand that any mechanical issue shortly after buying a car is frustrating, and we took every reasonable step to put it right at our own expense, despite having no contractual obligation to do so.

If there is anything you feel is still outstanding, please do contact us.

We actively encourage all feedback, positive and negative, as it helps keep a balanced and transparent picture of our business.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年4月2日 に更新

Hi Jodie,

Thank you for updating your review. We note that this is now the third version, and we have a record of each edit. We are pleased you have moved from "awful company, awful service, disgusted" to a more considered response, and we will address your points in the same spirit.

Our original reply was factual, not aggressive. We understand that facts can be uncomfortable when they do not support a complaint, but presenting them is not aggression.

Your understanding of the Consumer Rights Act 2015 is not quite right. The Act does not make all faults within three months automatically the dealer's responsibility. The short term right to reject expires at 30 days. After six months, the burden of proof shifts to the consumer to demonstrate that a fault was present or developing at the point of sale. We are now over fifteen months and an estimated 20,000 miles past that point.

You state that a Land Rover specialist has confirmed the parts were "not installed correctly." We are a Land Rover specialist. The report from the garage the vehicle was recovered to states that the O/S inlet manifold is leaking from the seal and suspects the oil cooler may also be leaking. It makes no comment on the cause and does not reference installation. If a different specialist has produced a different report, we would welcome sight of it.

Regarding your comment that no response has been received, the email was sent on the 31st of March. It is now the 2nd of April. A response is being prepared and will be sent directly to the customer in due course.

We stand by everything in our original reply. This vehicle was sold with over 160,000 miles. By December 2025 it had already covered over 176,000. No warranty was taken up despite being offered on four occasions. We carried out extensive repairs free of charge across three visits in the first few months of ownership.

From all the team @ Horsepower ☺️

Horsepower Motor Centre からの回答

2026年3月24日

Hi Sarah, thank you so much for the lovely review. It really means a lot to hear that you felt our approach was honest and fair. We never want anyone to feel pressured into unnecessary work, so it's great to know that came across in your experience. We really appreciate the recommendation too. Hope to see you again in the future!

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年3月24日

Hello Simon, thank you for taking the time to leave such a kind review. We're glad we could help investigate the issue for you and that you felt well looked after throughout. It's always the right thing to do, and we're pleased it made for a positive experience.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年3月23日

Hi Jana, thanks for the lovely review. Really pleased to hear everything was easy and efficient for you. From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年3月23日

Good afternoon Kevin, thank you for the kind words. It's great to know the whole experience from your first visit through to collection was a pleasure. We'll be sure to pass your thanks on to Danny. From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年3月13日

Hi Grazyna,

Thank you for your lovely feedback. We are glad you found the experience smooth and that the team were kind throughout. We really appreciate you taking the time to leave a review.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年3月14日

Hello Mclymont,

Thank you for taking the time to leave a review. We are really pleased to hear you had a wonderful experience and that you found the staff nice and honest. It is great to know you would be happy to come back, and we look forward to seeing you again in the future.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年3月14日

Hello Ian,

Thank you for taking the time to leave your feedback. We are sorry to hear you were disappointed about the spare wheel. Many newer vehicles are now manufactured without a spare wheel as standard and come with a tyre repair kit instead, which is becoming increasingly common across the industry. We appreciate you letting us know your thoughts and if you have any further questions, please do not hesitate to get in touch with us directly.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年3月14日

Hi Paul,

Thank you for your continued loyalty over the past 20 years, that really does mean a lot to us. We are pleased your MOT was completed with no issues and that you still enjoy coming back to see the team.

We look forward to seeing you again soon.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年3月14日

Hello Jason,

Thank you for taking the time to leave such a detailed review. We are really pleased to hear the staff were helpful and answered all of your questions. It is great to know the journey home went well and that the vehicle drove nicely. We hope now you have had more time with the car it is still going strong.

Thanks again for choosing Horsepower and for your kind words.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年3月14日

Hi Kimberley,

Thank you for your feedback. We are glad you found the service great and the staff helpful and friendly. We really appreciate you taking the time to leave a review.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年3月14日

Hello Marshall,

Thank you for the kind words. We are pleased to hear you found the team professional and hard working. It is always nice to know the effort is noticed and appreciated.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年3月14日

Hi Taylor,

Thank you for taking the time to leave a review. We are really pleased to hear your MOT went smoothly and that the small issues were sorted on the same day. It is great to be described as good and honest, and we are glad the price was as expected.

Thanks again for choosing Horsepower.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年2月22日

Hello Nigel,

Thank you for your kind review. We are really pleased we were able to get your broken coil spring replaced the same day and provide the prompt and polite service you expected. It is great to hear you are always happy to use and recommend us.

We truly appreciate your continued support.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年2月22日

Hi David,

Thank you for the lovely feedback. We are pleased to hear you found the service excellent and the team friendly and helpful. It also means a lot that you feel our pricing is fair and that you have recommended us to others.

We really appreciate your support.

From all the team @ Horsepower 😊