Horsepower Motor Centre レビュー 

Horsepower Motor Centre からの回答

2026年2月22日

Thank you for your review Hassan,

We are pleased to hear you found the team friendly and that the process of buying your car was made easy for you. That is always what we aim for.

We appreciate you choosing Horsepower.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年2月22日

Hi Rebecca,

Thank you for the wonderful feedback. We are really pleased to hear you received fantastic customer service and that Jason went above and beyond for you. He will be glad to know his efforts were appreciated.

Thank you again for choosing us.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年2月22日

Hello Mr Butler,

Thank you for your review. We are pleased to hear you received great service from start to finish and that the team kept you informed throughout your service and MOT. It is also good to know you found the costs reasonable.

We appreciate you taking the time to share your experience.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年2月22日

Hi Habib,

Thank you for the kind review. We are pleased to hear you found the team polite, friendly and professional, and that you were fully satisfied with the repair work carried out on your car. That is exactly the standard we aim to deliver.

We really appreciate you recommending us to your friends.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年2月22日

Hello Kim,

Thank you so much for your continued loyalty over the past 20 years. That really does mean a lot to us. We are pleased to hear you still find the team friendly and efficient and that you would happily recommend us to others.

We truly appreciate your long standing support.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年2月22日

Hi Christopher,

Thank you for the detailed review. We are pleased to hear the booking process was straightforward and that you found the pricing competitive with no need to pay in advance. It is also great to know the team were friendly and helpful, and that communication met your expectations.

We appreciate your comments about our reputation locally and look forward to seeing you again.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年2月22日

Hi Jean,

Thank you for your lovely feedback. We are really pleased to hear you found the team friendly and helpful, and that you felt there was no pressure while making your decision. It is great to know you are happy with your new car.

We appreciate you choosing Horsepower.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年1月30日

Thank you for the review Emily,

We really appreciate your kind feedback. It is great to hear you find the service consistently outstanding and the team supportive and approachable. Being a garage that families can trust is something we value highly.

Thank you again for taking the time to share your experience.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年1月30日

Hi Joe,

Thank you for taking the time to leave such a detailed review. We are really pleased to hear the team were able to accommodate your situation and make the process straightforward, especially with your partner being elsewhere. It is also great to know we could help put you at ease on collection and assist with the tax and insurance so you could drive away confidently.

We appreciate your kind words and are glad you felt well looked after.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年1月30日

Thanks for your feedback Richard,

We are pleased to hear you found the process simple, efficient and helpful. We appreciate you taking the time to leave a review.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年2月27日 に更新

Hi Charlotte, thank you for the update.

As outlined in our previous response, the Berlingo was an older (17yrs+), high mileage (140k) part-exchange clearance vehicle, sold without a warranty but with the option to purchase one, which was declined. We're sorry to hear you are experiencing further issues.

We do take all concerns about our workmanship seriously. However, as the vehicle had already been repaired by a third party before we were able to inspect it, we were unfortunately unable to independently verify the cause of the faults or accept liability for repairs carried out elsewhere. When the vehicle was returned to us for inspection, we provided a clear and thorough video with our technician's comments addressing each of the items raised, in the interest of full transparency. We have documented this throughout.

We remain happy to inspect the vehicle and provide a fair, competitive quotation for any outstanding work. Please don't hesitate to get in touch with us directly so we can review everything properly.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年1月15日

Hello Akinola,

Thank you for the kind words. We are pleased to hear Danny looked after you both before and after the sale and that you found everything transparent and easy to deal with. It is great to know we made a positive first impression.

We really appreciate you choosing Horsepower and your feedback.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年1月15日

Hi Jamie,

Thank you for taking the time to leave such a positive review. We are really pleased you were glad you came across us and that you found a good choice of cars. It is great to hear Danny looked after you throughout the purchase and made everything easy and professional, even down to helping you sort your insurance.

Thanks again for the recommendation and enjoy your new car.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年1月15日

Hello Dan,

Thank you for the great feedback. We are really pleased to hear you were happy with the MOT, service, communication and customer service overall. It means a lot to be described as honest and fair, and we appreciate you trusting us with your vehicles.

We look forward to seeing you again in the future.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年1月15日

Hi Mike,

Thank you for taking the time to leave your feedback. We are pleased you found a good range of cars and that the service felt personal and tailored to your needs. We also appreciate you noting how the situation was handled when the first car did not work out and that an exchange was arranged.

Your comments about space are fair and noted, and we are glad to hear you would return in the future.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2026年1月9日

Hi Mrs Harding,

Thank you for your feedback. We are glad you find we have a good selection of affordable vehicles to browse and we appreciate you taking the time to leave a review.

Thanks again for looking at what we have in stock 😊

Horsepower Motor Centre からの回答

2025年12月30日

Hello,

Thank you for leaving a review. We are concerned by what you have written, however we cannot identify your case from the information provided.

We are a used car retailer, typically selling vehicles that are 10–15 years old at a fraction of their original new price. While we carry out checks and address genuine faults properly, expectations must reflect the age, mileage, and value of the vehicle. Issues can and do arise on used cars, just as they sometimes do on new ones.

If you did purchase a vehicle from us and experienced a problem, please contact us directly with your registration and purchase details so we can review the matter fully. Without that information, it is not possible for us to verify the claims made.

For balance, as of November 2025, 87% of our Trustpilot reviews are rated Great or Excellent, reflecting the experience of the vast majority of our customers.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2025年12月30日

Hello Max,

Thanks for coming back to us and for taking the time to leave such a kind review. We are really pleased to hear Danny looked after you again and made everything around the questions, collection and tax straightforward. It is also great to know your first car from us served you well and gave you the confidence to return.

Thank you for your continued support and enjoy your new car 😊

Horsepower Motor Centre からの回答

2025年12月16日

Hi Daniel,

Thank you for the great review. We’re really pleased Danny looked after you all the way through and that you’d highly recommend us. Much appreciated.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2025年12月16日 に更新

Hello,

Thank you for taking the time to leave your review. We are sorry the experience felt frustrating for you.

For clarity, the car was recovered to us by the AA due to a fuel smell and noise. Our technicians diagnosed a faulty injector, which was replaced. The vehicle was then road tested multiple times, including extended test drives, with videos and updates sent to you throughout the process. The issue was resolved and the car was returned to you in full working order, at no cost.

Courtesy cars are limited and allocated based on availability. At the time, we were unable to provide one immediately. We appreciate that this was inconvenient, but it was not a refusal to help.

When you collected the car, the work had been completed and explained via the video updates already sent. Child seats are removed during inspection and testing for safety reasons and cannot be refitted by us. Extensive road testing does use fuel, but we are always happy to top this up if requested.

For balance, as of November 2025, 87% of our Trustpilot reviews are rated Great or Excellent. We have been trading since 2002 and look after thousands of customers each year.

From all the team @ Horsepower 😊