hotelhoppa.co.uk レビュー 

If I could say -1 I would. Absolutely the worst service and sloppy timing of any transfer service I have EVER used. Late every single time. Drivers are like beggars trying to scoop up as many passengers as possible regardless of how long the queue was when they arrived LATE. No formal adherence to routes and considering my hotel was 7 minute away from the airport it took me nearly an hour to get from Terminal 2 to it. No air conditioning, hot buses, some drivers help with your bags others don’t. Just a mess of a ‘service’ and I use that term very loosely. I will NEVER go near them again. What an absolute SCAM!

Dreadful experience. There was supposed to the 2 buses and hour. Waited over an hour and no bus to hotel turned up.

One driver called the depot and was told, they didn't know where it was and nothing they could do.

Lodged a complaint with them and they haven't even bothered to get back.

Worst bus experience I have ever had in any city. The buses are constantly late or delayed, the system is extraordinarily and unnecessarily confusing, and they have the gall to charge 5x more than the regular public transit. DO NOT EVER USE HOTEL HOPPA. I asked a driver explicitly if he was going to stop at a certain stop, and he said no and left. I asked another driver how to get to that stop and he said it was the bus that just left. Insane how terrible this service is yet it gets pushed by the airport and map services. Shameful.

Got on bus at Heathrow Holliday lnn which is closed (only car rentalreturs). . Bud driver did not ask if we had hired a car. Paid £14 for a trip that was supposed to be fee.

Heathrow T5 to Premier Inn Bath road middle of the afternoon:
First bus - no show
Second bus - 10 minutes late.
Premier Inn Bath road to Heathrow T5, very early:
First bus - no show
Second bus - no show.
Had to get an uber.
Absolute waste of time and money.

The worst experience ever. A 2 minute drive took 30 minutes. There wasn't any traffic. No aircon in 30 degrees. The driver is just unhelpful.

Do not use this "service". It's expensive showed up 35 minutes late and then told us because they are late they will not stop at our hotel even though it's on the line and we have tickets. Absolutely cannot recommend.

Do not buy a return, fine catching a bus from the airport to the hotel on Bath Road 10mins away, but...the following morning despite the website info etc no buses turned up at all for 45mins so jumped the 111 public transport. Total rubbish and wasted money when you're already under pressure to catch your plane!

Bus was on time, bus driver was so helpful with luggage and information, went over and beyond this morning. Will definitely use the service again.

Waited for over half an hour at terminal 3, bus did not show, live info didn’t show the H2X at all, walked 100 yards got a black cab for £13 to the hotel car park. Will never bother with Hoppa again, appalling service

I really cannot warn you enough about this awful service, I arrived back at Heathrow T2 on a Saturday morning 8:05am and got to the bus rank 10 - 9 where the bus is supposed to arrive every 30 minutes! After standing there for over an hour with only one bus turning up it became apparent that the schedule is simply a fantastical piece of work that bears no relevance to actual time and the bus driver I approached to ask if they could find out why no H2X or in fact many other buses had not arrived at the stand for over an hour his response was one of complete ignorance so I took to the LIVE bus tracker only to find that my bus was not actually displayed anywhere but mysteriously the bus that had been sat at the stop ever since we arrived suddenly became the live service . You are not able to contact anyone to establish why their service is not as advertised and if I had known that I would be delayed for over an hour because of this I would have used PUBLIC TRANSPORT instead and saved myself the £18 for 3 people honestly if you are staying at a hotel on Bath road just catch a public bus that run almost every 5 minutes.....

Skipping a complete bus
Had to wait one hour for the next one
Never again

Bus driver saw us standing outside the hotel waiting for bus to take us to terminal, waited and then drove off as we approached the bus. Contacted customer service for a refund of our return ticket as we had to make our own way to terminal and was ignored.

The buses run from Heathrow Terminal 2,3 and 5 every 1 hour, and the bus is small. I paid 6.80 £ which is more than others (around 4£).

People are left stranded because capacity and frequency of buses is not enough…

A rubbish company who consistently fail to provide the service they are paid for.

They operate without any Carre or accountability to their customers.

They think it OK to leave customers unserved and uninformed - out in the cold and wet for hours on end, all the while the so called Operations team sit drinking tea in their warm hideaway without a care in the world fir the severe strife they cause their customers.

Will heathrow or the hotels and hire car companies step up and ensure a competent service is provided - or do they not care either ?

Waited an hour fifty minutes for our bus, H2B one couple had waited over two hours, I could have crawled on my hands and knees to the hotel quicker. Please read the reviews, absolute shocking service, drivers on other buses either uninterested in helping or had trouble communicating, only the driver on the H2X was able to help, that service had been three times while we were waiting.
Arrived at bus stop 16:50, bus arrived 18:40
01/11/25

What an abysmal service. Used to be reliable, but now an embarrassment to the country. We arrived at the Heathrow T3 bus stop at 8.50pm on a Saturday. Buses were supposed to be running every 30 minutes. We waited well over an hour and no sign of a bus. In the end we gave up and got a taxi to the hotel, as we risked being fined for overstaying our parking time. Wrote to the company and they didn’t even reply. Many other passengers were waiting- many from other countries. What an awful first impression of UK public transport. We will never use them again

Prepaid for a family ticket and when we got on the bus the ticket was refused stating barcode denied. The bus driver was rude and belligerent and we had to pay again to get to the airport. This was after previously being charged for four single tickets the day before instead of a family ticket. Don’t use probably cheaper and quicker to get a taxi!!! Rubbish service !!!!

Bus was late and when it arrived at my hotel, it did not pick anyone up, it just carried on.

A waste of my money (had to get an uver) and theirs (not picking up paying customers). Terrible service.

Didn’t come. Ended up waiting an hour.