House of Carats レビュー 

Trying to return product as faulty - tried doing it online by states my items are non refundable? They are not personalised. Spend £170 on the jewellery and not good quality

I rarely leave reviews, but after spending over £100 with House of Carats, I felt I had to warn others before they spend their hard-earned money here.

The earrings I purchased developed discolouration after only a few months of normal wear. For jewellery marketed as premium, this is completely unacceptable. Instead of standing behind the quality of their products, I was told the discolouration was due to "skin, oils, moisture, and everyday wear" and that it "does not appear to be a manufacturing issue." If your jewellery can't withstand everyday wear, then what exactly are customers paying premium prices for?

What shocked me even more was the customer service. Despite repeatedly claiming they had "tried to support" me and were offering a "goodwill replacement," they expected me to pay £17.95 for a replacement pair. After already spending over £100 on earrings that had failed after only a few months, I found that insulting. A genuine goodwill gesture doesn't involve asking the customer to pay even more money for a product that has already disappointed them.

The tone of the email was equally disappointing. They even wrote, "You are, of course, entitled to share an honest review of your experience." It felt like they were more concerned with protecting themselves than actually looking after a customer. Another line read, "There is no replacement fee to refund," despite the fact I had never paid one in the first place. It came across as dismissive and unnecessarily defensive.

They also reminded me that they are "a small family business" and that "our customers really do matter to us." Unfortunately, my experience couldn't have felt further from that statement. If customers really mattered, they would have replaced a faulty product without expecting the customer to pay more after already spending over £100.

For a family-run business that claims customer satisfaction is important, the level of customer service I received was genuinely shocking. There was no accountability, no real attempt to resolve the issue, and certainly no confidence in the quality of their own products.

Luxury prices should come with luxury quality and customer service. Sadly, House of Carats delivered neither. I won't be purchasing from them again, and I certainly wouldn't recommend anyone else spend their hard-earned money here.

Very very happy with this beautiful bracelet. It is the second one that I have purchased from you. Came in lovely packaging too, which just makes it all feel so much more special when you open it!! Thank you.

What a fantastic brand l have purchased 5 items in total so far .the detail styles are amazing the service is excellent will be buying again

I purchased two rings and they did not fit. I decided to try to put a plastic thing that can help make the ring fit. It too did not work. I was in communication with HoC the entire time. I took the tag off to put this plastic thing on but it didnt work so I explained that I couldn't try this thing without taking the tag off. They did not care and said they do not return anything without the tag... i returned the other ring with the understanding it would be a refund. I decided to purchase more rings a smaller size. After that purchase I was informed I will not be getting a refund but a STORE CREDIT. Unreal! Had they told me that from the beginning that they do not give refunds (as stated on the first page of their website) I would have used that credit for the other rings... now I want to return one of the three I purchased so I will have a store credit of over 400.00. This is very poor business.

easy online shopping experience (as it should be)
nice and clearly designed site
easy checkout with multiple payment options
good comms
prompt delivery
and
amazing product

Got exactly what I ordered!! Very niche product! I’m proposing to my woman Saturday! I think she’ll absolutely love it, lovely touches in the box also! Lovely small business! Support your locals

I ordered a set of rings and they are so beautiful. Never expected it to be like that. They are really so beautiful. I ordered studs as well but they have to be made by order. I can't wait to receive them. Thank you guys you are doing a BRILLIANT job

The piece of jewellery I bought is a gift for someone very special so until Enza says she loves it or rejects it as not her style I can't comment. I haven't opened it but the service and speed of delivery was impeccable as was the communication etc. I thank you so much Jazzy founder

My order was delivered so quickly! The hand piece I ordered was so stunning 🤩 the sparkle it gives makes it feel so special. Highly recommend the jewellery and this is my second order I have placed ☺️. Thank you house of carats, your a credit to yourself as your jewellery is fab without breaking the bank x

Beautiful ring delivered quickly and packed lovely.
Many thanks.

Beautiful earrings but loose backs!!!! I’ve already had to replace!!

Prompt delivery, very lovely tennis bracelet, more beautiful than the photos , excellent value for money , bought for my daughter to wear on her wedding day .

I ordered a size too big, i emailed customer service to have it replaced for a smaller size and this was done all within three working days. I added a note to my return to kindly ask if i could receive the smaller ring by the weekend as i was travelling and it arrived with ampule time!
The customer service is excellent and efficient.
Thank you so much!

Seamless purchase and fast delivery. I wish the ring box would come as a complimentary gift when purchasing an engagement ring tho.

Second item I have purchased and I love my new ring. It is perfect and exactly what I was looking for. So sparkly. Also Super fast delivery.

Ordered several rings & earrings from this company. Some were good quality but others weren’t. Stones fell out of 2 of the ring including the main stone. Lost sparkle very quickly. Don’t waste your money.

I am extremely disappointed with my experience with House of Carats and would strongly advise anyone considering purchasing the Dielli ring to do their research first.

The first issue was the design itself. Within days of receiving the ring, it sliced my finger due to a sharp edge on the setting. I reported this to House of Carats within 48 hours of receiving it and requested to return it for a refund. Despite reporting the issue almost immediately, they refused to accept the return and refund, leaving me stuck with a ring that I considered unsafe to wear.

The quality of the ring was also far below expectations. The Dielli ring I received looked nothing like the ring portrayed on their social media. Their videos and photographs show a stone that sparkles brilliantly from every angle. In reality, my ring has a noticeable dull patch within the stone that does not catch or reflect the light properly, creating a dead area that significantly reduces the sparkle and overall appearance. It is impossible not to notice once you see it.

I feel that the social media marketing creates an expectation that the actual product simply does not meet. The difference between the highly polished promotional content and the ring I received was extremely disappointing.

To make matters worse, the customer service was equally poor. Rather than taking my concerns seriously after I reported both the injury and the quality issues within days of receiving the ring, I felt that my complaints were dismissed and that the company was far more interested in avoiding responsibility than helping a customer who had a genuine problem.

For a company selling luxury jewellery, I expected much better quality, much better customer care, and a product that matched what was advertised. Instead, I was left with a ring that injured me, did not meet my expectations, and a customer service experience that was frustrating from start to finish.

I would not purchase from House of Carats again and would not recommend the Dielli ring based on my experience.