House of Isabella ロゎ
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House of Isabella レビュヌ 

215
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TrustScore 5段階評䟡の4

4.2

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5぀星のうち5の評䟡

The product is absolutely beautiful and it’s good that they also have a price range I can afford It’s package securely against damage and delivered quickly

5぀星のうち5の評䟡

It was my first time purchasing from House of Isabella and it won’t be the last. Such beautiful pieces they have, I purchased a gorgeous marble bowl for my side table. It’s stunning and their customer... もっず芋る

5぀星のうち2の評䟡

I was sent a supposedly matching lamp to the one l’d recently bought. The second one arrived with a different size harp fitting and a different size and colour shade. On complaint l was told very so... もっず芋る

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4.2

ほが満足

TrustScore 5段階評䟡の4

215件のレビュヌ

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4.2

すべおのレビュヌ

(215)

過去12か月のレビュヌ数: 89件

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5぀星のうち1の評䟡

The order was duplicated partly due to


The order was duplicated partly due to automated reminder and email delay. We tried to cancel the duplication. This was an an extremely frustrating experience communication only by email no phone. We told by email eventually that the duplication could not be stopped.
Sent from Victoria but has to be returned to Western Australia??? No refund only a credit voucher. You just make it all to hard.
Abo

2025幎9月23日
5぀星のうち2の評䟡

Terrible delivery service

Terrible delivery service
Making really trouble for customer without any comensation as complanation.

2025幎9月22日
House of Isabella ロゎ

House of Isabella からの回答

Hi Dennis,

Thank you for sharing your feedback. We truly appreciate you taking the time to let us know about your experience.

We’re genuinely sorry for the inconvenience caused by the delivery process. Please know that your order was dispatched on time from our warehouse, and we did everything possible on our end to ensure a smooth and timely delivery. Unfortunately, once the items are with the courier, we have no control over their handling or scheduling. In this case, the courier misplaced one of the packages included in your shipment, which caused the delay.

Aside from that particular shipment, the rest of your order was delivered on time and within the expected delivery timeframe. Throughout the process, we stayed in close communication with you, following up with the courier and providing updates as soon as we received them.

We completely understand how frustrating this must have been, and we sincerely regret that this situation impacted your experience. It’s also worth noting that a discount was provided before you placed your order as a gesture of goodwill and appreciation for your support.

We always strive to go above and beyond for our customers, even when issues occur outside of our control. We truly hope you might reconsider your review, as your feedback has a great impact on our small business. We genuinely care about our customers and always do our best to assist in every way we can.

5぀星のうち5の評䟡

A Satisfactory Purchase

I had been looking for a particular product and I fortunately found what suited me on House of Isabelle web site. I was pleased with the price and happy with the product when it arrived. There were problems with the delivery and the product arrived safely with no damage.

2025幎8月19日
5぀星のうち2の評䟡

ordered 3 black garden pots

ordered 3 black garden pots
I received one pot damaged it was not wrapped properly.
Very disappointed
Will not order again

2025幎7月14日
House of Isabella ロゎ

House of Isabella からの回答

Hi Maria,

We are very sorry to hear about the damaged pot and sincerely apologise for the disappointment this has caused. Since receiving your email on July 28, we’ve been trying to reach out to assist you.

Could you please respond to this email with photos of the damaged item? Once we receive the photos, we’ll be more than happy to assist you and escalate the matter to our warehouse team so a replacement or solution can be arranged as soon as possible.

Thank you for your support.

5぀星のうち5の評䟡

Best online experience

I somehow got a faulty item. I contacted the team and their response was immediate. The staff member who assisted me was super friendly and helpful, and the issue was resolved right away. Honestly, one of the best online experiences I’ve had!

2025幎7月17日
自発的なレビュヌ

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