Howarm レビュー 27

Howarm からの回答

6日前

Dear Dave Ramshaw，

Thank you so much for your wonderful review!

We’re delighted to hear the fire was exactly what you were looking for—and even exceeded your expectations. It’s also great to know your order arrived quickly and that you were happy with the delivery service.

We really appreciate your support and hope you enjoy your purchase!

Best regards,
Howarm

Howarm からの回答

2026年4月2日 に更新

Dear Mags mccallion,

Thank you for your kind feedback!

We’re glad to hear that the ordering process was smooth and that our team was able to help resolve the delivery delay quickly. It’s great to know your fire arrived the next morning and that you’re happy with the service.

We really appreciate your support!

Best regards,
Howarm

Howarm からの回答

2026年3月19日

Dear Ameer Ali,

Thank you so much for your wonderful feedback! We're delighted to hear that you find the fireplace cabinet stylish and elegant, and that it brings a warm and cosy feel to your space.

It’s great to know that it not only looks beautiful but also serves its purpose well—this is exactly what we aim to deliver to our customers.

Thank you again for your support, and we hope you continue to enjoy it for many years to come!

Best regards,
Howarm

Howarm からの回答

2026年2月25日

Dear MB,
Thank you for your review, and we’re very sorry to hear about your experience.

We’re very concerned to read this, as we have not been able to locate any order under the name “MB” or with the details provided in your review.

We’re unable to locate your order with the information provided. Could you please contact our customer service with your order number and delivery details? Once we receive your information, we will look into this matter urgently and assist you further.

Thank you for being so understanding.

Best Regards,
Howarm

Howarm からの回答

2026年2月12日

Dear Vicky & Jean，

Thank you so much for your wonderful review! We’re thrilled to hear that you’re pleased with your 60-inch fire and that it looks great and provides good heat. We really appreciate your recommendation and are so happy to have been part of your experience.

We’d love to serve you again in the future!

Best regards,
Howarm

Howarm からの回答

2026年2月12日

Dear Scoobydoo13,

Thank you so much for your feedback and for giving us a 5-star review despite the initial issue! We're really sorry to hear about the damage to the frame, but we're thrilled that our customer service was able to resolve it to your satisfaction. We truly value your understanding and appreciate you recognizing our efforts.

If there's anything else we can do for you in the future, don't hesitate to reach out. Thanks again!

Best regards,
Howarm

Howarm からの回答

2026年2月12日

Dear Mr David Crow,

Thank you for your great feedback! We're so pleased to hear that you're happy with both the value and the quick delivery. We truly appreciate your support and are glad you’re satisfied with your purchase.

Hope to serve you again soon!

Best regards,
Howarm

Howarm からの回答

2026年2月12日

Dear customer,

Thank you for such a wonderful review! We're so happy to hear that the product looks great in your lounge and adds to the cozy atmosphere. We're also glad you’re satisfied with our customer service and value for money.

We truly appreciate your support and are thrilled to have you as a happy customer!

Best regards,
Howarm

Howarm からの回答

2026年2月12日

Dear Paul McClelland,

Thank you so much for your kind words! We're thrilled to hear that you had a smooth transaction, are happy with the price, and loved the product.

Your feedback means a lot to us, and we look forward to serving you again in the future!

Best regards,
Howarm

Howarm からの回答

2026年1月15日

Dear customer,

Thank you for the fantastic feedback! We're so glad to hear you're happy with the fire and its quality.

We really appreciate your feedback and hope it keeps you warm and cozy for a long time!

Best regards,
HoWarm

Howarm からの回答

2026年1月15日

Dear Helen De Piano，

Thank you for your review and for highlighting our communication! We're glad to hear that you were happy with the email updates. We completely understand that having a phone number available could make things more convenient, and we’ll definitely take your suggestion on board for future improvements.

Thanks again for sharing your thoughts, and we hope to serve you again soon!

Best regards,
HoWarm

Howarm からの回答

2026年1月15日

Dear Mr Morgan,

Thank you for your thoughtful review! We're so glad to hear that you’re pleased with the fire and that the order process was smooth. We also appreciate your understanding regarding the delivery delay and the packaging damage—it's great to know the product itself arrived in good condition.

We also value your feedback about the stones and will definitely take that into consideration for future product offerings. Offering more variety could certainly enhance the experience, and we’ll work on that.

Thanks again for sharing your experience, and we look forward to serving you again!

Best regards,
HoWarm

Howarm からの回答

2026年1月15日

Dear Gemma Hand,

We sincerely apologize for the frustration and inconvenience you’ve experienced with your order. We understand your concerns regarding the delay and lack of communication, and we’re truly sorry that our service hasn’t met your expectations.

It’s been confirmed that there was an issue with the logistics of your package, and unfortunately, it appears the shipment may have been lost. Our customer service team has already reached out to you via email to offer a solution, including the option to resend your order, but we have not yet received a response. We understand this has been an incredibly frustrating situation, and we’re eager to resolve it as quickly as possible.

Please check your email, and we’ll ensure this is sorted out immediately.

Thank you for your patience, and again, we deeply apologize for the inconvenience caused.

Best regards,
HoWarm

Howarm からの回答

2026年1月8日

Dear Pamela Burt,

Thank you for your review and feedback! We’re glad you were generally happy with the service.

We apologize for the inconvenience caused by the wait time and understand how frustrating it can be to wait without prior notice. We'll definitely take your suggestion into consideration about providing a heads-up before the driver arrives. We aim to improve our service and ensure a smoother experience for our customers in the future.

Thank you again for your patience and for sharing your thoughts with us!

Best regards,
Howarm

Howarm からの回答

2026年1月1日

Dear Pauline Williams，

Thank you so much for your kind words! We're thrilled to hear that you're loving the fire and the colors on your media wall. It’s great to know you’re enjoying the value too.

If you ever need anything else, don’t hesitate to reach out!

Best regards,
Howarm

Howarm からの回答

2025年12月23日 に更新

Dear Jill Mccallie，

Thank you so much for your wonderful review! We’re so happy to hear that you love your fire and that the delivery was fast. We really appreciate your kind words and a 10/10 rating!

Looking forward to serving you again soon!

Best regards,
Howarm

Howarm からの回答

2025年12月17日

Dear Mr Garry McIntosh，

Thank you for your wonderful review! We’re so glad to hear you’re happy with the product. Your feedback means a lot to us.

If you ever need assistance or have any questions, don’t hesitate to get in touch!

Best regards,
Howarm

Howarm からの回答

2025年12月16日

Dear Lynn Dickson，

Thank you for your lovely review! We're so happy to hear that you're pleased with your new fire and found it to be a great value. We always strive to offer both quality and affordability, so it’s wonderful to know we hit the mark for you.

If you need any further assistance or have any questions, don’t hesitate to reach out. Thanks again for your feedback and for choosing us!

Best regards,
Howarm