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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Was easy to navigate through the order process, and when I emailed customer services due to a delay (by the courier service) they followed this up with them, and my fire was delivered the following... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Absolutely shocking customer service - still waiting over a month for my order! I have had zero replies to my emails and cannot contact the company. Last shipping update I had was 11th Dec and nothi... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

It was easy to order and the fire arrived with slight damage to the packeting but the fire was fine. I was kept informed that there would be a slight delay to the delivery because of driver probl... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Amazing , from order to delivery , really pleased with my 60 inch fire looks really smart , and good heat output , would highly reccomend Ho warm again ..

䌁業が回答したした

䌁業情報

  1. 暖炉専門店

圓該䌁業による蚘述

Designed for Warmth, Made for Home Founded in 2025, HoWarm was born with a simple purpose: to create warmth that feels like home. We specialize in electric fireplaces that blend modern design with efficient heating, offering comfort that goes beyond temperature. Each HoWarm fireplace is thoughtfully crafted to elevate your living space—quiet, clean, and beautiful. More than just a source of heat, it's a centerpiece of comfort, creating the perfect atmosphere for everyday life. At HoWarm, we believe warmth is not just something you feel—it’s something you live in.


連絡先

4.0

ほが満足

TrustScore 5段階評䟡の4

27件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 80に回答しおいたす

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この䌁業のTrustpilot 利甚方法

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Just what I was looking for and more so


Just what I was looking for and more so pleased with the fire .
From day of order the fire arrived in 4 days so 10 out 10 for delivery as well .

2026幎3月22日
Howarm ロゎ

Howarm からの回答

Dear Dave Ramshaw

Thank you so much for your wonderful review!

We’re delighted to hear the fire was exactly what you were looking for—and even exceeded your expectations. It’s also great to know your order arrived quickly and that you were happy with the delivery service.

We really appreciate your support and hope you enjoy your purchase!

Best regards,
Howarm

5぀星のうち5の評䟡

Great service, easy to navigate

Was easy to navigate through the order process, and when I emailed customer services due to a delay (by the courier service) they followed this up with them, and my fire was delivered the following morning... great service.

2026幎3月18日
Howarm ロゎ

Howarm からの回答

Dear Mags mccallion,

Thank you for your kind feedback!

We’re glad to hear that the ordering process was smooth and that our team was able to help resolve the delivery delay quickly. It’s great to know your fire arrived the next morning and that you’re happy with the service.

We really appreciate your support!

Best regards,
Howarm

5぀星のうち5の評䟡

Very stylish and elegant fireplace


Very stylish and elegant fireplace cabinet, it has a lot of warmth feeling in it and it serves the purpose as well.

2026幎3月7日
自発的なレビュヌ
Howarm ロゎ

Howarm からの回答

Dear Ameer Ali,

Thank you so much for your wonderful feedback! We're delighted to hear that you find the fireplace cabinet stylish and elegant, and that it brings a warm and cosy feel to your space.

It’s great to know that it not only looks beautiful but also serves its purpose well—this is exactly what we aim to deliver to our customers.

Thank you again for your support, and we hope you continue to enjoy it for many years to come!

Best regards,
Howarm

5぀星のうち1の評䟡

Shocking customer service

Ordered a fire 13/02/26. Money has been taken from the bank and confirmation email received. But since this 16/02/26 we have heard nothing. Several emails sent but not replied to any. Can't find a telephone number to call them on either. The address quoted in Manchester, another firm runs out of it Kabinet limited. Our bank has been contacted and an investigation will be starting soon.
24/02/26 fire eventually turn up. If communication was better,we would have known.

2026幎2月13日
自発的なレビュヌ
Howarm ロゎ

Howarm からの回答

Dear MB,
Thank you for your review, and we’re very sorry to hear about your experience.

We’re very concerned to read this, as we have not been able to locate any order under the name “MB” or with the details provided in your review.

We’re unable to locate your order with the information provided. Could you please contact our customer service with your order number and delivery details? Once we receive your information, we will look into this matter urgently and assist you further.

Thank you for being so understanding.

Best Regards,
Howarm

5぀星のうち5の評䟡

Amazing

Amazing , from order to delivery , really pleased with my 60 inch fire looks really smart , and good heat output , would highly reccomend Ho warm again ..

2026幎1月14日
自発的なレビュヌ
Howarm ロゎ

Howarm からの回答

Dear Vicky & Jean

Thank you so much for your wonderful review! We’re thrilled to hear that you’re pleased with your 60-inch fire and that it looks great and provides good heat. We really appreciate your recommendation and are so happy to have been part of your experience.

We’d love to serve you again in the future!

Best regards,
Howarm

5぀星のうち5の評䟡

Having brought a fire fire my media


Having brought a fire fire my media wall from howarm it was delivered very quickly and well packaged, however I've removed from the box there was evidence of the frame that sits against the media panel was bent, this was a little annoying so I contacted howarm, there customer service was excellent and we came to an agreement so although there was damage on the goods the customer service warranted a 5* review many thanks 🙏

2026幎1月22日
Howarm ロゎ

Howarm からの回答

Dear Scoobydoo13,

Thank you so much for your feedback and for giving us a 5-star review despite the initial issue! We're really sorry to hear about the damage to the frame, but we're thrilled that our customer service was able to resolve it to your satisfaction. We truly value your understanding and appreciate you recognizing our efforts.

If there's anything else we can do for you in the future, don't hesitate to reach out. Thanks again!

Best regards,
Howarm

5぀星のうち5の評䟡

Excellent value for money arrived


Excellent value for money arrived within 3 days very happy with my purchase

2026幎1月29日
自発的なレビュヌ
Howarm ロゎ

Howarm からの回答

Dear Mr David Crow,

Thank you for your great feedback! We're so pleased to hear that you're happy with both the value and the quick delivery. We truly appreciate your support and are glad you’re satisfied with your purchase.

Hope to serve you again soon!

Best regards,
Howarm

5぀星のうち5の評䟡

Looks lovely in my lounge

Looks lovely in my lounge. Very cosy and warm. Excellent customer service and value for money. Very happy customer.

2026幎2月6日
自発的なレビュヌ
Howarm ロゎ

Howarm からの回答

Dear customer,

Thank you for such a wonderful review! We're so happy to hear that the product looks great in your lounge and adds to the cozy atmosphere. We're also glad you’re satisfied with our customer service and value for money.

We truly appreciate your support and are thrilled to have you as a happy customer!

Best regards,
Howarm

5぀星のうち5の評䟡

No worries transaction..

No worries transaction... Great price and speedy delivery... plus a fantastic product

2026幎1月22日
Howarm ロゎ

Howarm からの回答

Dear Paul McClelland,

Thank you so much for your kind words! We're thrilled to hear that you had a smooth transaction, are happy with the price, and loved the product.

Your feedback means a lot to us, and we look forward to serving you again in the future!

Best regards,
Howarm

5぀星のうち5の評䟡

Really nice fire good quality spot on

2025幎12月30日
Howarm ロゎ

Howarm からの回答

Dear customer,

Thank you for the fantastic feedback! We're so glad to hear you're happy with the fire and its quality.

We really appreciate your feedback and hope it keeps you warm and cozy for a long time!

Best regards,
HoWarm

5぀星のうち5の評䟡

Good communication by email but a


Good communication by email but a telephone number would have been helpful

2025幎12月21日
Howarm ロゎ

Howarm からの回答

Dear Helen De Piano

Thank you for your review and for highlighting our communication! We're glad to hear that you were happy with the email updates. We completely understand that having a phone number available could make things more convenient, and we’ll definitely take your suggestion on board for future improvements.

Thanks again for sharing your thoughts, and we hope to serve you again soon!

Best regards,
HoWarm

5぀星のうち5の評䟡

It was easy to order and the fire


It was easy to order and the fire arrived with slight damage to the packeting but the fire was fine.

I was kept informed that there would be a slight delay to the delivery because of driver problems.

The product arrived and I was pleased with it, however, I felt there could have been some more variation of the stones as I only had a packet of white stones

2025幎12月28日
Howarm ロゎ

Howarm からの回答

Dear Mr Morgan,

Thank you for your thoughtful review! We're so glad to hear that you’re pleased with the fire and that the order process was smooth. We also appreciate your understanding regarding the delivery delay and the packaging damage—it's great to know the product itself arrived in good condition.

We also value your feedback about the stones and will definitely take that into consideration for future product offerings. Offering more variety could certainly enhance the experience, and we’ll work on that.

Thanks again for sharing your experience, and we look forward to serving you again!

Best regards,
HoWarm

5぀星のうち1の評䟡

Absolutely shocking - didn’t deliver anything but took my money.

Absolutely shocking customer service - still waiting over a month for my order! I have had zero replies to my emails and cannot contact the company. Last shipping update I had was 11th Dec and nothing since!!! They have taken my money and are ignoring me - fuming with this company! My order number is 1215 IF a miracle happens and HOWARM decide to reply to this and actually let me know what’s going on.

Update: still no resolution 2 days after posting this

2025幎12月7日
自発的なレビュヌ
Howarm ロゎ

Howarm からの回答

Dear Gemma Hand,

We sincerely apologize for the frustration and inconvenience you’ve experienced with your order. We understand your concerns regarding the delay and lack of communication, and we’re truly sorry that our service hasn’t met your expectations.

It’s been confirmed that there was an issue with the logistics of your package, and unfortunately, it appears the shipment may have been lost. Our customer service team has already reached out to you via email to offer a solution, including the option to resend your order, but we have not yet received a response. We understand this has been an incredibly frustrating situation, and we’re eager to resolve it as quickly as possible.

Please check your email, and we’ll ensure this is sorted out immediately.

Thank you for your patience, and again, we deeply apologize for the inconvenience caused.

Best regards,
HoWarm

5぀星のうち4の評䟡

I woukd of been happy if tge driver rang half an hour before tge property was empty i had to sit outside for over three hours in my car

Had to wait 3 hours in my car. Would have been nice if the driver rang to give ne notice

2025幎12月21日
Howarm ロゎ

Howarm からの回答

Dear Pamela Burt,

Thank you for your review and feedback! We’re glad you were generally happy with the service.

We apologize for the inconvenience caused by the wait time and understand how frustrating it can be to wait without prior notice. We'll definitely take your suggestion into consideration about providing a heads-up before the driver arrives. We aim to improve our service and ensure a smoother experience for our customers in the future.

Thank you again for your patience and for sharing your thoughts with us!

Best regards,
Howarm

5぀星のうち5の評䟡

Great fire looks brilliant on my media


Great fire looks brilliant on my media wall love the colours great value

2025幎12月30日
自発的なレビュヌ
Howarm ロゎ

Howarm からの回答

Dear Pauline Williams

Thank you so much for your kind words! We're thrilled to hear that you're loving the fire and the colors on your media wall. It’s great to know you’re enjoying the value too.

If you ever need anything else, don’t hesitate to reach out!

Best regards,
Howarm

5぀星のうち5の評䟡

The fire I received is lovely I love it


The fire I received is lovely I love it and the delivery was very fast 10/10

2025幎12月5日
自発的なレビュヌ
Howarm ロゎ

Howarm からの回答

Dear Jill Mccallie

Thank you so much for your wonderful review! We’re so happy to hear that you love your fire and that the delivery was fast. We really appreciate your kind words and a 10/10 rating!

Looking forward to serving you again soon!

Best regards,
Howarm

5぀星のうち5の評䟡

Great product

Great product. Thanks

2025幎11月24日
Howarm ロゎ

Howarm からの回答

Dear Mr Garry McIntosh

Thank you for your wonderful review! We’re so glad to hear you’re happy with the product. Your feedback means a lot to us.

If you ever need assistance or have any questions, don’t hesitate to get in touch!

Best regards,
Howarm

5぀星のうち5の評䟡

Beautiful fire great price as well

Beautiful fire great price as well

2025幎12月5日
自発的なレビュヌ
Howarm ロゎ

Howarm からの回答

Dear Lynn Dickson

Thank you for your lovely review! We're so happy to hear that you're pleased with your new fire and found it to be a great value. We always strive to offer both quality and affordability, so it’s wonderful to know we hit the mark for you.

If you need any further assistance or have any questions, don’t hesitate to reach out. Thanks again for your feedback and for choosing us!

Best regards,
Howarm

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