Home Shopping Selectionsレビュー 

173
TrustScore 5段階評価の1.5

1.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I usually check Trust pilot before ordering from anew firm but, wrongly assumed I was dealing with hss hire, who I have previously dealt with happily. What a load of rubbish thus firm is, paid for 3 i... もっと見る

5つ星のうち1の評価

Ordered car seat leathers on 21st July order acknowledged ....money taken on 22nd July. Nothing since. No communication no goods Trading standards must be busy here looking at complaints. Oh ...and... もっと見る

5つ星のうち1の評価

I bought a pair of sandals which were quite cheap but looked ok and claimed to be good for my feet problems. Cheapest load of rubbish I have ever seen. Cost £4.99 to deliver and they want another... もっと見る

5つ星のうち1の評価

Don't use them. Their brochure was delivered inside daily mail newspaper so I wrongly assumed they were a legitimate company. Ordered a hosepipe on 1st August and money was taken straight away. Recei... もっと見る

企業情報

  1. オンライン市場

当該企業による記述

At Home Shopping Selections, we're dedicated to making your daily life more convenient and enjoyable. Our diverse range of products is thoughtfully designed to enhance every aspect of your lifestyle. From innovative household essentials to beautifying garden accessories, functional kitchen and bathroom gadgets, our selections are tailored to meet your every need. We also understand the importance of personal well-being, which is why our health and beauty range offers solutions for a healthier, more vibrant life. Our fitness collection is crafted to support your wellness journey, and our fashion line ensures you and your family look and feel great in every season. Home Shopping Selections is more than just a retailer; we're a lifestyle enhancer. Explore our catalogue and experience the ease and joy of finding everything you need in one place.


連絡先

1.6

ひどい

TrustScore 5段階評価の1.5

173件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

レビュー依頼の記録がありません

この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューに回答していません

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

1.6

すべてのレビュー

(173)

過去12か月のレビュー数: 8

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

Excellent

The items seemed very good as some of them were for Christmas.

2023年11月20日
自発的なレビュー
Home Shopping Selections ロゴ

Home Shopping Selections からの回答

Dear Christine,

Thank you for your 4-star review and kind words! We're delighted to hear that you found our items excellent, especially as some are intended for Christmas gifts.

It's always heart-warming to know that our products are part of our customers' special occasions. We hope they bring joy to you and your loved ones this season.

Looking forward to being a part of more of your celebrations in the future!

Warm regards,

Customer Service Team
Home Shopping Selections

5つ星のうち4の評価

all good no problems

all good no problems, satisfied.

2023年11月8日
自発的なレビュー
Home Shopping Selections ロゴ

Home Shopping Selections からの回答

Dear David,

Thank you for your 4-star review and for sharing that you had a good, problem-free experience with us. We're delighted to hear that you're satisfied with our service and products.

It's our aim to ensure a smooth and enjoyable experience for all our customers, and your feedback reaffirms our efforts in this direction. We look forward to serving you again in the future.

Warm regards,

Customer Service Team
Home Shopping Selections

5つ星のうち1の評価

Excessive Charges

Shall never order from this company again having received a phone bill of £5.99 for the call I made to place an order.
This is an update on my comments above, I now discover that I was charged another £4.99, presumably for carriage which I was told was free, so the £16.99 item ordered has actually cost me £27.97?!! I have also checked and my phone call was 7 mins 41 secs so £5.99 seems a bit excessive doesn't it?
2nd Update
Got a very nice reply to my comments above and to contact Customer Services to resolve the issues I have. Phoned them on their 0203 number, which I hope is not another premium number, and , in short, got nowhere so my comments above still stand.
I appreciate that the order form does state that calls cost 10p a minute plus network extras but why charge 10p a minute in the first place and then we won't suffer network charges?

2023年11月18日
自発的なレビュー
Home Shopping Selections ロゴ

Home Shopping Selections からの回答

Dear Richard Sewell,

Thank you for taking the time to share your concerns. We sincerely apologise for any confusion and inconvenience caused regarding the charges on your order and the phone call.

At Home Shopping Selections, we aim for transparency in all our transactions, and we regret that this was not your experience. We would like to investigate this matter further and ensure any errors are rectified promptly.

Please contact us at customerservice@hssuk.co.uk with your order details so we can review your case. Our goal is to provide a resolution that meets your satisfaction and to clarify any misunderstandings about our shipping and call charges.

We value your business and are committed to improving your experience with us. We hope to have the opportunity to restore your confidence in our service.

Kind regards,

Customer Service Team
Home Shopping Selections

5つ星のうち4の評価

They have a unique product in their…

They have a unique product in their leak proofing paste.
But they charge to phone their order line - not good.

2023年11月17日
自発的なレビュー
Home Shopping Selections ロゴ

Home Shopping Selections からの回答

Dear Bernard,

Thank you for your 4-star review and for appreciating our Seal-Fix. We're glad to know that you found value in our unique product.

Regarding the charge for phone orders, we understand your concerns. We strive to maintain a balance between offering quality service and managing operational costs. However, we are continuously looking for ways to improve our customer experience, including the ordering process.

Your feedback is invaluable in this regard, and we will certainly consider it as we review our services. In the meantime, please feel free to explore our online ordering platform, which offers a convenient and charge-free way to shop with us.

Thank you for choosing Home Shopping Selections, and we hope to continue providing you with unique and valuable products.

Best regards,

Customer Service Team
Home Shopping Selections

5つ星のうち2の評価

HSSUK

I’m waiting for an order and clicked on check your order on the email but cannot see my order. I cannot log on as I’ve forgotten my password so requested a new one and it’s sending me a link. I have done this 5 times now as it’s just making me reset a new password. Ridiculous. I won’t be buying from here again as it’s far too much trouble trying to log in. The site could do with a bit of work as it’s badly set up.

2023年11月8日
自発的なレビュー
Home Shopping Selections ロゴ

Home Shopping Selections からの回答

Dear Maureen,

Thank you for taking the time to leave a review. We sincerely apologise for the inconvenience you've experienced with tracking your order and resetting your password on our website. This is certainly not the smooth and efficient experience we strive to provide.

We understand how frustrating technical issues can be, and we’re here to help. To assist you with locating your order and resolving the login issue, please contact our customer service team directly at customerservice@hssuk.co.uk. We’ll ensure that you receive the assistance you need promptly.

Additionally, we appreciate your feedback on our website’s functionality. We are continuously working to improve our online platform, and your comments are invaluable to us in this process.

We hope to resolve this matter to your satisfaction and to have the opportunity to provide you with a better shopping experience in the future.

Best regards,

Customer Service Team
Home Shopping Selections

5つ星のうち5の評価

Recently purchased the 3-tier clothes…

Recently purchased the 3-tier clothes airer from Home Shopping Selections and I couldn't be happier! Not only is it economical, but it's also a fantastic space-saver for my home. The design is both sturdy and easy to use, making laundry days so much more manageable. The icing on the cake was the super swift delivery – it arrived the very next day! It's clear that the company prioritises quality and customer satisfaction. I absolutely love my new airer and can't recommend it enough. Kudos to Home Shopping Selections for delivering such a top-notch product and service!

2023年10月6日
自発的なレビュー
Home Shopping Selections ロゴ

Home Shopping Selections からの回答

Dear Herve,

Thank you so much for your wonderful 5-star review! We are thrilled to hear that you are extremely satisfied with your purchase of the 3-tier clothes airer from Home Shopping Selections. Knowing that it has effectively met your needs for economy, space-saving, and usability truly makes our day.

Your acknowledgment of the product’s design, sturdiness, and ease of use, along with our swift delivery service, is greatly appreciated. It's feedback like yours that inspires us to maintain our high standards in both product quality and customer service.

We're delighted that the airer has become such a valued addition to your home, and we can't thank you enough for recommending us. We look forward to continuing to provide you with top-notch products and services in the future.

Warm regards,

Customer Service Team
Home Shopping Selections

5つ星のうち1の評価

Ordered two bug collectors on 23 August…

Ordered two bug collectors on 23 August 2023 not received by 22 September 2023. Customer services e-mail does not receive e-mails???????? Only other method is by phone which I will be paying for. What a useless rip off. Never use them again.

2023年9月22日
自発的なレビュー
Home Shopping Selections ロゴ

Home Shopping Selections からの回答

Dear James,

We sincerely apologise for the inconvenience you've experienced with the delay in receiving your order of two bug collectors and the trouble in reaching our customer service via email. This certainly isn't the level of service we aim to uphold.

We take your concerns seriously and will look into this matter immediately to understand what has happened and to ensure it is resolved. Your patience and understanding in this situation are greatly appreciated.

Thank you for bringing this issue to our attention. It's feedback like yours that helps us improve our services. We hope to rectify this matter to your satisfaction as soon as possible.

Best regards,

Customer Service Team
Home Shopping Selections

5つ星のうち1の評価

Nuisance mailings (Catalogue)

My aunt passed away in January 2023 and I have been dealing with all her correspondence including mailings that have been arriving at her address.

I have written numerous emails to HSS UK requesting that the information they hold be deleted and that no further marketing catalogues be mailed for data protection and security purposes.

Unfortunately, after visiting the property today, I find that yet again, they have mailed another catalogue. Not only is this an absolute nuisance and intrusive, but doesn't it breach data protection regulation if you have requested removal of said data?

I've signed up to all the mail preference services but as this has her actual home address on the catalogue, I don't know what else to do.

So if you read this HSS UK. You are the worst and if I could give no stars, I would.

2023年9月14日
自発的なレビュー
Home Shopping Selections ロゴ

Home Shopping Selections からの回答

Dear Sally Ann,

We are deeply sorry to hear about the passing of your aunt, and we extend our heartfelt condolences to you and your family.

Regarding the catalogues still being sent to her address, we sincerely apologise for the distress and inconvenience this has caused. This is certainly not the experience we want anyone to have, and we understand the importance of respecting such requests, especially in light of data protection regulations.

Please rest assured, we are immediately looking into this matter to ensure that your aunt's details are removed from our mailing list as per your request. We take data protection very seriously and regret that our previous actions did not effectively address your request.

We are grateful to you for bringing this to our attention and are committed to rectifying this oversight as swiftly as possible. Your feedback is crucial in helping us improve our processes and prevent such occurrences in the future.

Once again, we apologise for any upset this has caused and thank you for your patience as we resolve this matter.

Best regards,

Customer Service Team
Home Shopping Selections

5つ星のうち5の評価

Excellent

Ordered a Handy heater at 12pm and received it the next day! Doesn't work great, but it is not the website's fault I think I expected too much.
I have ordered from them before and it has always been a pleasant experience.

2023年4月6日
自発的なレビュー
Home Shopping Selections ロゴ

Home Shopping Selections からの回答

Dear Kay,

Thank you for your 5-star review and for sharing your experience with us. We're thrilled to hear about the prompt delivery of your Handy heater and your overall pleasant experiences with Home Shopping Selections.

We're sorry to hear that the heater didn't entirely meet your expectations. We value your satisfaction and would like to ensure that all your purchases with us are completely fulfilling. If there's anything specific about the heater that you're not satisfied with, please feel free to reach out to us at customerservice@hssuk.co.uk. We're here to help and address any concerns you may have.

Your continued support means a great deal to us, and we look forward to serving you again in the future with the same commitment to excellence.

Best regards,

Customer Service Team
Home Shopping Selections

5つ星のうち1の評価

This company defies description and…

This company defies description and belief.I placed an order today(£43.94 incl p&p).when no order confirmation arrived,I tried contacting them but email,as I did placing the order,only to be informed of a problem signing in( despite being same data used to place order)and to try again later.Having found your website,I contacted them by email(on a different machine)and cancelled this order and requested non payment to be charged to my card.Thus far,no response,surprise!

2023年1月3日
自発的なレビュー
5つ星のうち3の評価

Handy Heaters

I purchased two Handy Heaters with Remote Control which were delivered within about a week before Christmas. So far so good. However, the items were worse than useless; when I held my hand one metre from the front I could feel no heat at all. I don't know how it can be claimed that they will heat a room. The ad says that the heater will reach up to 32 degrees C.
This may be so but that is the heater and not the room!
Steer clear of this product.
On the plus side, I returned them to HSS and they refunded the purchase price (NOT the delivery or return carriage) within a few days.
If something sounds too good to be true then it probably is!

2022年12月14日
自発的なレビュー
5つ星のうち5の評価

They've smartened up their act!

Having read many of the reviews, I can only conclude that this company has smartened up its act!
I had cause to return an item and the exchange of emails that I had with them was excellent. Upon receipt of the returned goods they refunded my money in accordance with their published Returns and Refund policy.
Well done Home Shopping Selections

2022年8月20日
自発的なレビュー
5つ星のうち1の評価

Just bought a flea killer for my dog…

Just bought a flea killer for my dog after getting leaflet through door, says 48hr Tracking, been waiting 4 days, no tracking number yet, but cheeky customer service called me in middle of day today asking me to PAY them to send a DISCOUNT package trial for 28 days, i did NOT check "save my address" and did not intend on them using my address for marketing purposes, do not trust this company/website its a advertising racket, Lady on other side hung up on me frustrated because i wouldnt give in to their advertisements, how dare you be frustrated at me for trying to milk more money out of me when my current package hasnt even been shipped yet.

2022年6月28日
自発的なレビュー
5つ星のうち1の評価

Completely shocked out of my skin after…

Completely shocked out of my skin after leafing through their catalogue that dropped through my door. Hidden somewhere in the middle - of their 'home shopping' catalogue - that anyone, including my grannie or 4 year old nephew could easily discover - is two pages of porno videos for sale - each illustrated with really explicit photos - showing boobs and bums - leaving very little to the imagination. I'm so disgusted and shocked that this company care so very little that they are potentially exposing children to porn - and anyone else who happens to come across their catalogue. It's almost impossible for a child to retain their innocence in this day and age. We all have a responsibility to the next generation. Children should be learning good values, should play and be allowed to enjoy their childhood - but are sadly having their innocence snatched away by sex/profit obsessed aduts, such as who ever is behind this company. It's a shame I even had to put one star. This company is the lowest of the low. And it looks like I'm not the only one who thinks this. Thank goodness for Trustpilot. Hope someone can pick up from where this review takes off and shut this company down - or at least make them clean up their act.

2022年6月1日
自発的なレビュー
5つ星のうち1の評価

Poor Customer Service

If you return anything don't expect a refund without having to make a request several times as they have a back log in their returns department. Seems like a very disorganised company.

2022年5月15日
自発的なレビュー
5つ星のうち1の評価

I was going to order two garden chairs…

I was going to order two garden chairs as the offer of two chairs for £89.99 seemed really good. I now always check trustpilot before I buy anything from a company I don’t know having been caught in the past. Having read the reviews I have decided to give this Company a miss.

2022年3月26日
自発的なレビュー

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。

他の種類のレビューについての詳細はこちらをご一読ください。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報