HS Walsh & Sons Ltd レビュー 93

I phoned first to check that they had the item I wanted in stock before I placed an online order. Unfortunately for me, by the time it was processed, it was no longer in stock. I was sent an email from Sales putting my item on backorder but because I couldn't wait for more than a month, I phoned and asked for a refund. This was processed straight away, for which I am grateful. The customer service was very good and I will return.

FAST RELIABLE SERVICE VERY GOOD PACKAGING THE THERMOCOUPLE
PART WORKING PERFECTLY SAVED MY VULCAN FURNACE THANK YOU

Purchased some GRS equipment from Anthony Hodge last week received next day as promised, great service from Anthony very helpful regarding advice on the correct product for my needs. have purchased from Walsh's a few times now and have always been happy with the service. Thank you

I had lost a winder for my (very old!) clock. Staff were really helpful and even when I’d given up on sorting it managed to source one and send to me. Am really grateful and thank you for great service.

Very helpful, friendly staff in the birmingham branch, always willing to go out their way to give advice and help out best they can, 100% customer satisfaction.

Very friendly staff and customer support! Fast shipment and low prices! Will do more business in the future!

Very knowledgeable and friendly staff, placed an order and was unsure of a few items. The Walsh representative was very patient and recommended products that were more suited to me and my business rather than selling me a more expensive product. After I received my order I contacted them for advice on installing a couple of machines and they guided me through the whole process and even sent me PDF guides and instructions. Highly recommended and will now be my only place to purchase my tools and equipment from!

Ordered a heep of GRS equipment, compressor, engravers, hone, etc. Started with a delay as a couple of bits had to come from the US. Finally set up the compressor and discovered it was 110v not 240v so they sent me a replacement 'a better one'. It arrived covered in oil and broken with water in the cilinder, so I can only imagine They we're palming me off with a used one.
They ordered another one from the US but it broke in transit, so another one was ordered (we are now at 4 attempts). Had to stay in all day for the old compressors to be collected (very heavy).
The staff were apologetic, but that's all they did, nothing as compensation for the weeks without the kit. I had turned down a cheeper quote from another supplier. I will order from the US next time.
Walsh have an old fashioned idea of customer service.

Reply below 3 1/2 years after I posted my review. Nothing about trying parse off a used compressor as new?

Needed some watch tools and found this company online.
I Thought I would visit the Hatton Garden branch to buy in person.
On a quite dull Tuesday morning found the staff to be so utterly friendly and helpful as I only wanted a couple of small watch tools. They were very informative when questioned about the products that I was interested in.
Thank you for your professional attitude.

friendly knowledgeable staff. a pleasure to deal with.

Can't fault the service, I deal with everyone from HQ, London, Birmingham and online . Everyone is very helpful and friendly and amazing service.

was in Hatton Garden branch this morning and was really put at ease with great service from staff member! i was a total girl had to take in chuck to be sure of correct drill shanks got a visor whilst i was at it and he gave me 10 % discount to boot nice one Walshes i will be back😉