Hubble Connected レビュー 1,150

TrustScore 5段階評価の2.5

2.5

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

RIP off! Bought two Motorola Focus 66 cameras a few years ago to monitor my pets. I chose these because the basic monitoring was advertised as free and for a couple of years it was. Out of the blue... もっと見る

5つ星のうち1の評価

Ekran sesi inanılmaz düşük, ninni açmak ya da konuşmak istediğimizde yüksek parazit sesi mevcut, hareket olmamasına rağmen (ekran açık ama bebeğime dönük değil) hareket algılıyor, ekran şarjdayken baş... もっと見る

5つ星のうち1の評価

Je mettrais zéro étoile si je le pouvais !!! Depuis septembre 60 emails échanger avec eux !! Mon appareil était neuf mais défectueux j’ai payer le shipping aller retour on m’a écrit qu’il était répare... もっと見る

5つ星のうち5の評価

The ability to track it all is more than everything. Sleeping habits & patterns, as well as lullabies that can be played facilitating as much. Not to mention the personalization perks. Actual recordin... もっと見る

企業情報

  1. 電子機器店
  2. 電子機器会社
  3. ソフトウェア企業

当該企業による記述

Whether the first smile, first laugh, first step, or the first day of school, Hubble Connected is always here to make sure you never miss a beat. Providing comfort, care, education and entertainment to your new family, and allowing you to enjoy the beautiful journey of parenthood. With Hubble Connected and your smart camera, you can stay close to what matters most.


連絡先

2.5

期待以下

TrustScore 5段階評価の2.5

1150件のレビュー

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5つ星のうち1の評価

Soooo much adware and constant…

Soooo much adware and constant promotional notifications you can't disable. About 50/50 whether the app would even connect to the camera. Hubble just blamed our fiber gig internet, saying it was too slow (not as slow as their customer support response times though). Despite every other wifi connected device does great.

I would never recommend this to anyone. Just bad. The app, the user experience, the customer support all terrible.

I do really appreciate the app sending me a notification to take this survey though...lol

2024年9月5日
自発的なレビュー
Hubble Connected ロゴ

Hubble Connected からの回答

Dear Adam,

We’re sorry to hear about your frustrating experience. The issues with connectivity and notifications are certainly not what we want for our customers. We take your feedback seriously and will work on improving the user experience to ensure smoother performance.

Regarding your internet connection, yes, indeed the Wifi connectivity always plays a big role when we speak about app streaming. Please reach out to us at Customervoice@hubblehome.com, and we’ll check the issue once again.

Thank you for taking the time to share your thoughts—even with the challenges, we appreciate your honesty and will use your feedback to improve.

5つ星のうち5の評価

Like it a lot

Overall extremely satisfied with my experience with the Hubble camera quality, sound quality, and the app. Love being able to adjust camera angle from my phone.

2024年9月7日
自発的なレビュー
5つ星のうち4の評価

We love our hubble we love the ease of…

We love our hubble we love the ease of the app and being able to switch between the 2 cameras is great bit for some reason it will say unstable connection even with full bars that's the only downfall for me other then that it's great

2024年9月7日
自発的なレビュー
Hubble Connected ロゴ

Hubble Connected からの回答

Dear Krystal,

Thank you for your positive feedback! We're happy to hear that you're enjoying the Hubble system, especially the ease of the app and the ability to switch between cameras.

In regards to connectivity issue: if you'd like assistance with the connection issue, please don't hesitate to reach out to us at Customervoice@hubblehome.com. We’d be happy to troubleshoot and help improve your experience.

Thank you again for your support and for sharing your thoughts!

5つ星のうち3の評価

Great app and cameras, less great monitor

Overall, I really like Hubble both for the cameras and the app. I like being able to see my kids remotely and I've never had an issue with the app or the camera that I couldn't solve myself in under 5 minutes. (Sometimes the cameras lose sync with the app. Has happened maybe 3 times between 2 cameras in 6 months and is a super simple fix, either close the app completely and reopen, or delete the camera from the app, close it, and add the camera back. My only complaints are that I had some trouble figuring out how to cancel Hubble Premium, and at one point I thought it was canceled and I still received a charge the following month. Customer Service was great however and refunded the charge back to me immediately. The other complaint is the monitor. The monitor loses sync with the cameras pretty regularly, although it usually comes back in under a minute. The main issue I have with the monitor is that I've only had it for about 6 months and it's almost completely unusable now as it will not hold a charge very well at all. It has to sit on the charger for a long time to even turn on and takes HOURS to charge fully, and then dies much faster than it did at the beginning. This was a slow process over the past few months, it didn't just randomly happen. Disappointed in the quality of the monitor, but everything else has been pretty great!

2024年9月7日
自発的なレビュー
Hubble Connected ロゴ

Hubble Connected からの回答

Dear Bryn,

Thank you so much for your detailed review! We're happy to hear that overall you've enjoyed using the Hubble cameras and app and that the remote viewing feature has been useful for you. It's great to know that most issues you've encountered were easy to fix and that our customer service team was able to quickly assist you.

In regards to the parent unit power issue: did you reach out to our customer support to report this issue? We offer 1 year warranty. If you did not reach out to us, please email us at support@hubbleconnected.com and we will be glad to check this situation further.

Thank you again for your kind words and constructive feedback. We're here to support you and ensure a better experience moving forward!

5つ星のうち3の評価

Go with something else

If I knew how limited the guardian unit was vs the app I would have gone with something else. You HAVE to use the app for quite a few of the settings. I like that WHEN it works I can see my baby on the camera on the app when I'm at work, but the camera doesn't always connect to our wifi even with no changes to placement of the router or the camera. I could have bought a double camera system for cheaper.

2024年9月7日
自発的なレビュー
Hubble Connected ロゴ

Hubble Connected からの回答

Dear Megan,

Thank you for your honest feedback. We’re sorry to hear that the experience with the Guardian unit and app hasn’t fully met your expectations. We understand how important it is to have reliable access to all features.

The Wi-Fi connectivity issue you mentioned is something we’d love to help you resolve, as this should not be happening, especially without any changes to your setup. Please feel free to reach out to us at Customervoice@hubblehome.com, and we’ll assist you with troubleshooting to ensure your system works smoothly.

We appreciate your feedback, and we’ll continue improving to provide a more seamless experience. Thank you for sharing your thoughts with us!

5つ星のうち1の評価

The wifi didn't even work whatsoever…

The wifi didn't even work whatsoever 😒..... very frustrating

2024年9月1日
自発的なレビュー
Hubble Connected ロゴ

Hubble Connected からの回答

Dear Grace, We're really sorry to hear about the Wi-Fi issues you’ve experienced, and we completely understand how frustrating that must be. We will be happy to help resolve this issue for you.

Please reach out to us at Customervoice@hubblehome.com so we can assist with troubleshooting your setup and ensure everything is functioning properly. Your satisfaction is important to us, and we’re here to help.

Thank you for your patience and for sharing your feedback.

5つ星のうち5の評価

I've been using Hubble for about 3…

I've been using Hubble for about 3 years and I think I've only had 1 issue. The device itself is pretty robust as it's been dropped several times. I do like the fact that the free version allows 2 people can use the same log in, allowing both my husband and I to use it.

2024年9月7日
自発的なレビュー
5つ星のうち3の評価

Not the best...but not the worst!

Not the best...but doubt its the worst. I have bought two separate units in the past 2 years. Originally, I just bought the single camera with the parent unit. It worked well in the beginning, and as a FTM, I really appreciated the app and the ability to see my napping infant while I was at work. However, the parent unit quit working within 7 months of use. Despite resetting, changing chargers, cleaning charge ports, etc, it just died one day and wouldn't ever turn back on. I was already pregnant with my 2nd again so, no biggie, I needed to buy another camera anyway so I purchased the Cloud Twin (which came with a new parent unit). Well, again, it's been a little less than a year and the new(er) parent unit won't hold a charge/stay on. After researching, it appears it's a common problem. It's absurd that the life of the parent unit seems to be a year or less. However, I will say that WHEN it all works properly, it's been a great monitoring system - clear video, adequate volume, good connectivity (at least for me), love the app, option for nightlight, and with multiple kids, it's nice to be able to connect up to 4 cameras with a split screen. Just fix the dang parent unit problems!

2024年9月7日
自発的なレビュー
Hubble Connected ロゴ

Hubble Connected からの回答

Dear Betsy,

Thank you for sharing your detailed experience with us. We’re glad to hear that when everything is working, you’ve found the system useful, especially as a busy parent. However, we’re truly sorry about the issues you’ve faced with the parent units, and we understand how frustrating it is to have them fail after such a short time. Did you reach out to our customer support to report this issue? We offer 1 year warranty. If you did not reach out to us, please email us at support@hubbleconnected.com and we will be glad to check this situation further.

We appreciate your support.

5つ星のうち3の評価

Love the audio books on here so does…

Love the audio books on here so does the kid. Wish there was more variety. Also don't like that it says audio detected but have no option to listen to said audio. Would give 5 stars if that was changed but otherwise love it!

2024年9月7日
自発的なレビュー
Hubble Connected ロゴ

Hubble Connected からの回答

Thank you for your feedback, Gavin! We appreciate it. We offer from 8 to 40 audiobooks depending on the membership plan that you have.

In regards to playing sound events: we are working on this as well and it is something that we plan to implement in the future.

Thank you for taking the time to share your thoughts!

5つ星のうち5の評価

Love!

We really love the portability and versatility of this system. We use it when traveling and at home and it is seamless between Wi-Fi and non-Wi-Fi connection. The only dislike we have is the short battery life of the video monitor but love that we can use our usb-c chargers spread around the house. Definitely recommend!

2024年6月30日
自発的なレビュー
5つ星のうち1の評価

This device SUCKS

Bought this device and it's not cheap and can't even use it. The app is so faulty they don't make updates and it won't allow me to choose what network to connect to. I do not recommend and will be going to the competition

2024年8月27日
自発的なレビュー
Hubble Connected ロゴ

Hubble Connected からの回答

Hello Tony, Thank you for your feedback. We're sorry to hear you're having trouble with your device and app experience. Please know that we regularly update the app to improve performance, fix bugs, and add features, and we're committed to ensuring you can use your device without issues.

If you're still unable to set up the camera with the app or connect to your network, please don't hesitate to reach out to us at Customervoice@hubblehome.com. Our team is here to help resolve this as quickly as possible and make sure you get the full value from your purchase.

Thank you again for sharing your thoughts—we appreciate your feedback and are working hard to improve your experience.

5つ星のうち5の評価

A GodSend

The ability to track it all is more than everything. Sleeping habits & patterns, as well as lullabies that can be played facilitating as much. Not to mention the personalization perks. Actual recordings your little one can hear every morning, noon,or night. Whatever your preference. Ideal for those of us who travel for work or serve. Whether military, intelligence, or legislative. Great tool for those of us who would rather be nowhere else buuuttttt....... Now we don't stand to miss any more than we have to

2024年6月30日
自発的なレビュー

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