Huckle Bee Farms レビュー 39

Huckle Bee Farms からの回答

4日前

We understand your concern and appreciate you bringing this to our attention.

However, we do want to clarify a few important points.

First, Huckle Bee Farms does not intentionally charge customers twice for the same order. If there was an additional charge, it was most likely related to a separate order, subscription, payment authorization, or another issue that would need to be reviewed. We would have been happy to investigate and correct any billing error.

We also want to clarify that Shopify merchants do not have the ability to simply wait and charge customers upon fulfillment. The Shopify platform processes payment authorization and capture at the time of purchase unless specific payment arrangements are used. This is standard practice across much of e-commerce, particularly for made-to-order and custom products.

Regarding the delay itself, over the past few months we experienced a significantly higher volume of orders than anticipated while also navigating a serious family health situation involving my wife’s chemotherapy treatments. During that time, production timelines unfortunately increased as orders moved through the infusion and bottling process.

Unlike warehouse-style fulfillment companies, many of our infused honeys are handcrafted in small batches and require proper infusion time before bottling. While this created longer fulfillment times than anyone would have preferred, maintaining the quality, flavor, and freshness of the honey remained our highest priority.

We also consistently communicated updates regarding production timelines and delays through our website, Facebook page, and weekly production emails. Due to the unusually high volume of emails received during this period, responses were sometimes delayed, which is why we repeatedly encouraged customers to call us directly for the fastest assistance and order updates.

While we understand your disappointment, we respectfully disagree with the implication that customers were intentionally misled. Orders continued moving through production, updates were provided regularly, and any customer requesting a refund was accommodated.

We understand this experience did not meet expectations, and we appreciate the opportunity we were given.

— Jim
Huckle Bee Farms

Huckle Bee Farms からの回答

4日前

We understand your frustration and appreciate you sharing your experience.

Over the past few months, we experienced a significantly higher volume of orders than anticipated while also navigating a serious family health situation involving my wife’s chemotherapy treatments. During that time, production timelines unfortunately increased as orders moved through the infusion and bottling process.

We do want to clarify that the tracking number you received indicates that your order completed production and entered the shipping process. During this unusually busy period, there were occasions when labels were created before carriers physically scanned or picked up packages, which unfortunately caused confusion and frustration for customers monitoring tracking updates.

We also consistently communicated updates regarding production timelines and delays through our website, Facebook page, and weekly production emails so customers could follow the status of production as conditions changed.

Regarding communication, due to the extremely high volume of emails received during this period, email responses were sometimes delayed. That is exactly why we repeatedly encouraged customers to call us directly, as phone support has consistently been the fastest and most reliable way to receive assistance and order updates.

As for the phone call, our business hours are posted in Eastern Time, and there are times when we may be assisting other customers, away from the desk, or handling production-related responsibilities. While we strive to answer every call, we are a small family business and are not always able to answer immediately.

While we understand your disappointment with the timeline, we respectfully disagree with the implication that communication was unavailable. We continued providing updates through multiple channels and remained committed to fulfilling orders throughout this challenging period.

We understand this experience did not meet expectations, and we appreciate the opportunity we were given.

— Jim
Huckle Bee Farms

Huckle Bee Farms からの回答

4日前

We understand your frustration and disappointment, and we appreciate you sharing your experience.

As a fellow veteran-owned family business, it is especially disappointing to hear that we did not meet your expectations after you chose to support us for that very reason.

Over the past few months, we experienced a significantly higher volume of orders than anticipated while also navigating a serious family health situation involving my wife’s chemotherapy treatments. During that time, production timelines unfortunately increased as orders moved through the infusion and bottling process.

Unlike warehouse-style fulfillment companies, many of our infused honeys are handcrafted in small batches and require proper infusion time before bottling. While that process helps ensure the quality and freshness of the honey, it also contributed to longer fulfillment times during this unusually busy period.

We also consistently communicated updates regarding production timelines and delays through our website, Facebook page, and weekly production emails. We understand not every customer may have seen those communications, and we recognize that waiting without a completed order is frustrating regardless.

Due to the extremely high volume of emails received during this period, we repeatedly encouraged customers to call us directly, as phone support became the fastest and most reliable way to receive order updates and assistance.

While we understand your concern about whether you would ever receive your honey, we respectfully disagree with the implication that orders were abandoned or ignored. Orders continued moving through production daily throughout this period, even as timelines became much longer than anticipated.

We understand this experience did not meet expectations, and we appreciate the opportunity we were given.

— Jim
Huckle Bee Farms

Huckle Bee Farms からの回答

4日前

We understand your frustration with the delay and appreciate you sharing your experience.

However, we do want to respectfully clarify a few points.

First, Huckle Bee Farms is not a scam business, nor have we ever intended to take customers' money without either fulfilling their order or providing a refund upon request. We are a real family farm that has served thousands of customers over the years.

Regarding the Facebook Messenger conversation, our concern was not criticism itself, but the posting of information that we believed was inaccurate before the facts surrounding the order had been fully reviewed. We believe customers have every right to share their experiences, but we also believe businesses deserve the opportunity to verify account information and investigate concerns before being publicly accused of fraud.

Over the past few months, we experienced a significantly higher volume of orders than anticipated while also navigating a serious family health situation involving my wife's chemotherapy treatments. During that time, production timelines unfortunately increased as orders moved through the infusion and bottling process.

Unlike warehouse-style fulfillment companies, many of our infused honeys are handcrafted in small batches and require proper infusion time before bottling. While this contributed to longer fulfillment times than anyone would have preferred, maintaining the quality and freshness of the honey remained our highest priority.

We also consistently communicated updates regarding production timelines and delays through our website, Facebook page, and weekly production emails. Due to the unusually high volume of emails received during this period, we repeatedly encouraged customers to call us directly, as phone support became the fastest and most reliable way to receive assistance and order updates.

If a refund was requested, we would have gladly processed it. We have consistently honored refund requests throughout this difficult period.

We understand this experience did not meet expectations, and we appreciate the opportunity we were given.

— Jim
Huckle Bee Farms

Huckle Bee Farms からの回答

4日前

We understand your frustration and disappointment, and we appreciate you sharing your experience.

However, we do want to respectfully clarify that Huckle Bee Farms is not a scam business. We are a real family farm that has served thousands of customers over the years, and throughout this unusually difficult period we continued producing, shipping orders, and issuing refunds whenever requested.

Over the past few months, we experienced a significantly higher volume of orders than anticipated while also navigating a serious family health situation involving my wife's chemotherapy treatments. During that time, production timelines unfortunately increased as orders moved through the infusion and bottling process.

Unlike warehouse-style fulfillment companies, many of our infused honeys are handcrafted in small batches and require proper infusion time before bottling. While this resulted in longer fulfillment times than anyone would have preferred, maintaining the quality and freshness of the honey remained our highest priority.

We also consistently communicated updates regarding production timelines and delays through our website, Facebook page, and weekly production emails. Due to the unusually high volume of emails received during this period, we repeatedly encouraged customers to call us directly, as phone support became the fastest and most reliable way to receive assistance and order updates.

While we understand your frustration with the delay, we respectfully disagree with the characterization that customers were intentionally deceived. Orders continued moving through production throughout this period, and customers always had the option to request assistance or a refund if the timeline no longer worked for them.

We understand this experience did not meet expectations, and we appreciate the opportunity we were given.

— Jim
Huckle Bee Farms

Huckle Bee Farms からの回答

4日前

We understand your frustration with the delay and appreciate you sharing your experience.

Over the past few months, we experienced a significantly higher volume of orders than anticipated while also navigating a serious family health situation involving my wife's chemotherapy treatments. During that time, production timelines unfortunately increased as orders moved through the infusion and bottling process.

We also consistently communicated updates regarding production timelines and delays through our website, Facebook page, and weekly production emails. The May 13 update referenced the status of production at that time and was intended to keep customers informed as orders continued moving through the system.

At the time of this review, your order was not forgotten or abandoned. It was actively moving through production and was in the final stages of being boxed for shipment.

Unlike warehouse-style fulfillment companies, many of our infused honeys are handcrafted in small batches and require proper infusion time before bottling. While this resulted in longer fulfillment times than anyone would have preferred, maintaining the quality and freshness of the honey remained our highest priority.

Regarding communication, due to the unusually high volume of emails received during this period, responses were sometimes delayed. That is why we repeatedly encouraged customers to call us directly, as phone support became the fastest and most reliable way to receive assistance and order updates.

While we understand your disappointment with the timeline, we respectfully disagree with the implication that nothing was happening with your order. Orders continued moving through production daily, and your order was in the final stages of preparation for shipment.

We understand this experience did not meet expectations, and we appreciate the opportunity we were given.

— Jim
Huckle Bee Farms

Huckle Bee Farms からの回答

4日前

We understand your frustration with the delay and appreciate you sharing your experience.

First, thank you for supporting a small family business and for recognizing that we are, in fact, a legitimate company. We know the extended wait times have tested the patience of many customers, and we understand why you are disappointed.

Over the past few months, we experienced a significantly higher volume of orders than anticipated while also navigating a serious family health situation involving my wife's chemotherapy treatments. During that time, production timelines unfortunately increased as orders moved through the infusion and bottling process.

Unlike warehouse-style fulfillment companies, many of our infused honeys are handcrafted in small batches and require proper infusion time before bottling. While this resulted in longer fulfillment times than anyone would have preferred, maintaining the quality and freshness of the honey remained our highest priority.

We also consistently communicated updates regarding production timelines and delays through our website, Facebook page, and weekly production emails so customers could follow our progress as orders moved through production.

Regarding communication, we appreciate that you were able to reach us by phone. Due to the unusually high volume of emails received during this period, phone support became the fastest and most reliable way for us to provide updates and assistance. As a small family business, there were also times when we were assisting other customers, working in production, or away from the desk, which occasionally resulted in calls going to voicemail even during posted business hours.

We do respectfully disagree with the suggestion that hiring additional help was not being addressed. During this period we actively expanded support and production staffing while continuing to work through the backlog.

Most importantly, your order was not forgotten. It remained in production and was moving through the fulfillment process.

We understand this experience did not meet expectations, and we appreciate the opportunity we were given.

— Jim
Huckle Bee Farms

Huckle Bee Farms からの回答

4日前

We understand your frustration with the delay and appreciate you sharing your experience.

Over the past few months, we experienced a significantly higher volume of orders than anticipated while also navigating a serious family health situation involving my wife's chemotherapy treatments. During that time, production timelines unfortunately increased as orders moved through the infusion and bottling process.

Unlike warehouse-style fulfillment companies, many of our infused honeys are handcrafted in small batches and require proper infusion time before bottling. While this resulted in longer fulfillment times than anyone would have preferred, maintaining the quality, flavor, and freshness of the honey remained our highest priority.

We also consistently communicated updates regarding production timelines and delays through our website, Facebook page, and weekly production emails so customers could follow our progress throughout this period.

Due to the unusually high volume of emails received during this time, we repeatedly encouraged customers to call us directly, as phone support became the fastest and most reliable way to receive assistance and order updates.

While we understand your disappointment with the timeline, we respectfully disagree with the implication that orders were ignored or abandoned. Orders continued moving through production daily throughout this challenging period.

We understand this experience did not meet expectations, and we appreciate the opportunity we were given.

— Jim
Huckle Bee Farms

Huckle Bee Farms からの回答

4日前

We understand your frustration with the delays and appreciate you sharing your experience.

However, we do want to clarify a few important points.

First, your order was ultimately refunded in full. While we understand you were unhappy with the timeline, we did not keep your money, and the order was canceled at your request.

Over the past few months, we experienced a significantly higher volume of orders than anticipated while also navigating a serious family health situation involving my wife's chemotherapy treatments. During that time, production timelines unfortunately increased as orders moved through the infusion and bottling process.

We also consistently communicated updates regarding production timelines and delays through our website, Facebook page, and weekly production emails. We understand that receiving marketing emails while waiting on an order was frustrating. Those emails are automated separately from production and customer service communications, though we recognize how poorly timed they may have felt.

Regarding communication, due to the unusually high volume of emails received during this period, we repeatedly encouraged customers to call us directly, as phone support became the fastest and most reliable way to receive assistance and order updates.

We do respectfully disagree with the characterization that there was "little to no communication." Production updates were posted regularly, weekly emails were sent, and phone support remained available throughout this period. We also disagree with the suggestion that customers were blamed for being upset. We fully understood why customers were frustrated with the delays, but we also expected conversations to remain respectful on both sides.

Unlike warehouse-style fulfillment companies, many of our infused honeys are handcrafted in small batches and require proper infusion time before bottling. While the delays became much longer than anyone anticipated, maintaining the quality and freshness of the honey remained our highest priority.

We understand this experience did not meet expectations, and we appreciate the opportunity we were given.

— Jim
Huckle Bee Farms

Huckle Bee Farms からの回答

4日前

We understand your frustration and appreciate your patience.

We do want to clarify that once an order leaves our facility and is accepted by the carrier, shipping movement is unfortunately outside of our control. If tracking shows activity beginning on May 13, that indicates your order had completed production and entered the shipping process.

Over the past few months, we experienced a significantly higher volume of orders than anticipated while also navigating a serious family health situation involving my wife's chemotherapy treatments. During that time, production timelines unfortunately increased as orders moved through the infusion and bottling process.

We are happy to report that orders placed between March 1 and March 15 were actively shipping during this period, including yours.

Unlike warehouse-style fulfillment companies, many of our infused honeys are handcrafted in small batches and require proper infusion time before bottling. While this resulted in longer fulfillment times than anyone would have preferred, maintaining the quality, flavor, and freshness of the honey remained our highest priority.

We certainly understand the wait has been longer than expected, and we hope that once your package arrives, the honey proves worth the patience.

— Jim
Huckle Bee Farms

Huckle Bee Farms からの回答

4日前

We understand your frustration with the delay and appreciate you sharing your experience.

Over the past few months, we experienced a significantly higher volume of orders than anticipated while also navigating a serious family health situation involving my wife's chemotherapy treatments. During that time, production timelines unfortunately increased as orders moved through the infusion and bottling process.

We do want to clarify that the 30–40 day notice posted on our website was a production estimate during that particular period and, unfortunately, demand continued to outpace expectations. As production conditions changed, we provided ongoing updates through our website, Facebook page, and weekly production emails explaining where orders stood in the fulfillment process.

We also respectfully note that many customers who were looking for immediate updates found phone calls to be the fastest and most reliable way to reach us. Due to the unusually high volume of emails received during this period, email responses were sometimes delayed. We repeatedly encouraged customers to call us directly for real-time order information and assistance.

Unlike warehouse-style fulfillment companies, many of our infused honeys are handcrafted in small batches and require proper infusion time before bottling. While this resulted in longer fulfillment times than anyone would have preferred, maintaining the quality, flavor, and freshness of the honey remained our highest priority.

We certainly understand that waiting longer than the posted estimate is frustrating. However, we respectfully disagree with the implication that customers were left without information, as updates regarding delays and production status were communicated regularly through multiple channels throughout this period.

We understand this experience did not meet expectations, and we appreciate the opportunity we were given.

— Jim
Huckle Bee Farms

Huckle Bee Farms からの回答

4日前

We understand your frustration and disappointment, and we appreciate you sharing your experience.

However, we do want to respectfully clarify that Huckle Bee Farms is absolutely a legitimate company. We are a real family farm that has served thousands of customers over the years, and throughout this unusually difficult period we continued producing, shipping orders, and issuing refunds whenever requested.

Over the past few months, we experienced a significantly higher volume of orders than anticipated while also navigating a serious family health situation involving my wife's chemotherapy treatments. During that time, production timelines unfortunately increased as orders moved through the infusion and bottling process.

While sample sizes may seem like they should move through production faster, they still follow the same small-batch infusion and bottling process as our larger products. Unlike warehouse-style fulfillment companies, we do not pull most products from inventory shelves ready to ship.

We also consistently communicated updates regarding production timelines and delays through our website, Facebook page, and weekly production emails. Due to the unusually high volume of emails received during this period, responses were sometimes delayed. That is why we repeatedly encouraged customers to call us directly, as phone support became the fastest and most reliable way to receive assistance and order updates.

We respectfully disagree with the statement that there was "very little communication," as updates were posted regularly across multiple channels throughout this period. We understand that those updates did not change the frustration of waiting, but we made every effort to keep customers informed as timelines evolved.

We understand this experience did not meet expectations, and we appreciate the opportunity we were given.

— Jim
Huckle Bee Farms

Huckle Bee Farms からの回答

4日前

We understand your frustration with the delay and appreciate you sharing your experience.

Over the past few months, we experienced a significantly higher volume of orders than anticipated while also navigating a serious family health situation involving my wife's chemotherapy treatments. During that time, production timelines unfortunately increased as orders moved through the infusion and bottling process.

We also understand that waiting longer than expected is frustrating, especially after receiving estimated timelines. However, production schedules continued changing as demand increased, and we worked to keep customers informed through our website, Facebook page, and weekly production update emails.

Regarding the phone conversation, we certainly regret if the interaction came across as rude. Our team handled an extraordinary volume of calls from understandably frustrated customers during this period, but it was never our intention to be disrespectful.

We do want to respectfully address the comments regarding our expansion efforts. The new honey barn and production improvements were not being built instead of fulfilling orders. They were being built because of the overwhelming demand that created these delays in the first place. Expanding capacity is part of the solution to preventing future backlogs, not the cause of them.

Unlike warehouse-style fulfillment companies, many of our infused honeys are handcrafted in small batches and require proper infusion time before bottling. While that resulted in longer fulfillment times than anyone would have preferred, maintaining the quality, flavor, and freshness of the honey remained our highest priority.

We understand this experience did not meet expectations, and we appreciate the opportunity we were given.

— Jim
Huckle Bee Farms

Huckle Bee Farms からの回答

4日前

We understand your disappointment and appreciate you sharing your experience.

First, we sincerely apologize if the Peach Honey you received did not meet your expectations. Waiting that long for an order only to be disappointed by the product itself is understandably frustrating.

Over the past few months, we experienced a significantly higher volume of orders than anticipated while also navigating a serious family health situation involving my wife's chemotherapy treatments. During that time, production timelines unfortunately increased as orders moved through the infusion and bottling process.

We also consistently communicated updates regarding production timelines and delays through our website, Facebook page, and weekly production emails. Due to the unusually high volume of emails received during this period, responses were sometimes delayed, which we understand added to your frustration.

Regarding the honey itself, Peach Honey is an infused honey, not an artificially flavored product. Our infusions are intentionally crafted to complement the natural flavor of honey rather than overpower it. As with coffee, tea, wine, or honey itself, flavor perception can vary greatly from person to person. Many customers enjoy the subtle peach notes, while others may prefer stronger flavor profiles such as Pineapple, Cinnamon, Bourbon, or Habanero.

We are proud to be a veteran-owned Pennsylvania family farm, and we certainly regret that your experience did not reflect the standard we strive to provide.

We understand this experience did not meet expectations, and we appreciate the opportunity we were given.

— Jim
Huckle Bee Farms