Hummingbird レビュー 

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2018年11月23日

Thanks for your five-star review and recommendation. It is great to see that we have been getting results and that you have liked our service. I am confident over the coming months we will continue to progress and further increase your sales.

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2018年11月21日

Hi Tracey,
It is great to see the social media campaigns have been getting results for you. I am confident over the coming months we will continue to progress further and grow the platforms even more.

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2018年11月21日

Thank you for the kind words, we look forward to continually working with you in the future.

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2018年11月21日

Hi David,
I am pleased to see the social media campaigns have been getting results for you. I am confident over the coming months we will continue to progress even further and we are glad you have enjoyed working with us.

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2018年11月21日

Thanks for your five-star review and recommendation. We are so pleased you have liked our service.

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2017年6月19日

Hi Dan
I'm pleased the banner campaigns have been getting great results for you. The longer we work with you, the more we understand your market. The combination of mass-market targeting together with retargeting seems to yield the best ROI. I am confident we'll see even better results over the coming months.
Tom

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2017年4月18日

Hi Joy
Thanks for taking time out to give us a review. Looking forward to meeting up next month.
Tom

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2017年4月12日

Thanks for your five-star review and recommendation. We always try to reduce the risk and maximise the profits for all our clients, so it's good to see you giving us a whole-hearted recommendation. I'm sure wth next two years will continue to see response levels rise even further.

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2016年5月24日

This is Andrew responding, I am MD of Web Windows.

It's always very disappointing to read a one star review, particularly as we always try to give the best possible customer service. I have investigated the issue as a matter of priority. It would appear that you booked the ad space into a monthly publication but you were unable to supply the copy in time. Your advertisement was moved to the following month and when the magazine is published we will endeavour to send you a copy.

With hindsight I think we should have let you know we couldn't extend the copy deadline; unfortunately the presses stop for no one. On reflection you will still benefit from your advertisement reaching 1.4 million readers for a fraction of the rate card price. We feel that a full refund cannot be justified as you were informed of the copy deadline and that the advertisement will be published.

If you would like to contact me via the phone number on our website I will arrange for an additional ad banner campaign to run on the magazine's website at no extra charge.

Hummingbird からの回答

2015年10月1日

Hi Tony,

I would like to thank you for the positive review you posted. It's always good to hear that the hard work we are doing is working and that our clients are benefiting from our professional service by seeing an increase in traffic and their site on the first page of Google.

Once again thank you.

Regards
Paul

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2015年9月29日

Hi Mike

My name is Paul, and I’m the Senior SEO Consultant at Web Windows. I was very disheartened to read your one star review. It is important however to receive this kind of feedback as it allows us investigate possible mistakes and make changes for the better.

Firstly, it is in the client’s interests that we have a minimum contract term of six months. My 14 years of SEO experience has taught us that it can take at least six months to achieve desired results. Web Windows never makes guarantees on when these results will happen, as it is all determined by how competitive the phrases for the industry are and the quality of the website.

Secondly, it is not entirely accurate to say you spent £1000, as you did not. You signed up for a 10 key phrase package for £150 per month for four months. I have checked with our accounts department and you have only been charged £600 + VAT.

As you have pointed out, the results for the first three months were improving. This shows how results can change and why it is so important to do regular monitoring. Unfortunately, it also requires a lot of patience; SEO isn’t a few months’ process. It is long term, on going and requires strong communication between the client and the company offering SEO.

I genuinely feel that we were on track with your work and moving forward in the right direction, however we pointed out to you there were serious issues with your website. On 11th May we emailed a detailed report highlighting some key concerns. In particular duplicate content from other websites which is something that Google takes a very dim view of. Let me know if you'd like the report resent. Our SEO engineers asked you to remove the internal duplicate content issues as Google takes this very seriously and this was not done, along with some other issues such as site speed and header tags etc. These issues were still outstanding when the contract was terminated. When it comes to on-page SEO, clients must be prepared to invest the necessary “sweat equity” in order to achieve the best results.

Regrettably, since ending our contract your results have dropped drastically. We are prepared to offer you a free month’s worth of help to help make up for the recent fall in rankings since the contract has finished.

Web Windows is very proud of the standard of our SEO work and we have built up a client base of hundreds of satisfied clients, who are not only on page 1 of Google but also number 1.

If on reflection you would like us to resume the work, please feel free to contact me.

Hummingbird からの回答

2015年9月24日

Hello Simon,

My name is Andrew, and I’m one of the Directors at Web Windows. While it is always very disappointing to receive a one star review, I am grateful that your disappointment has been bought to our attention so that we can improve.
While I firmly believe that the rates we offer for the services we provide are very competitive, I do apologise if you felt that we were adopting a “hard sales” approach. This is generally not our style; rather we aim to be more consultative and offer expert advice based on our extensive digital knowledge.
I am more concerned about the poor performance of your campaign. I can see that our technical team tried to provide you with a higher number of site visitors by increasing your banner numbers. We increased the number of impressions by a third, and we covered the extra cost ourselves.
Over the past three weeks since you posted this review we have had a multiple internal meetings to discuss how this scenario can be avoided in future. It would seem that the poor performance of your campaign could have been rectified if we had found out about your concerns much earlier. Online advertising is a very fluid thing, and if remedial action can be taken as soon as it is the under performance is discovered a campaign can often be tweaked and strategies can be changed.

In order to help with this in the future we have now appointed a Results Manger whose role is to speak to every new client at the end of the campaign’s first week. This is not a sales position; the role has been designed purely to look at the first batch of automated reports and discuss with the client how they feel the campaign is performing. It is now the responsibility of the Results Manager to determine further strategies to get the best response from the established budget. While we are disappointed that you did not receive the benefits of this new role, your experience and feedback has made us improve as an organisation. I want you to know that we took your complaint seriously, and I feel that had we had this system in place two months ago we would have retained you as a regular client.
As you know, I have phoned and emailed you offering to run your campaign again free of charge. We’ve invested heavily in a new platform that can offer a far superior way of targeting for your specialist B2B market. Our Results Manager is standing by, so please do get back in touch so that we can proceed with a second campaign and exceed your expectations.
Again, please do accept my sincerest apologies for your under performing campaign. I look forward to helping you again in the future.

Hummingbird からの回答

2015年9月29日

Hi Julie

Thanks for the positive feedback. You have been a pleasure to work with and look forward to working on future projects.

Tom
Associate Director

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2015年9月29日

Hi David

Thanks for the vote of confidence!

We work in closely knit teams and I'm glad other colleagues have been able to step in and offer a smooth service.

Nicole
Account Manager

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2015年8月13日

Hi Simon

As a customer of Web Windows, we have kept you posted with any last minute opportunities that come along. I am sorry you have viewed our approach as unsolicited, but your Account Manger will be more than happy to suppress your email address from all future mailings. I can only presume we have used the email address supplied to us when you made the booking. Apologies once again.

Web Windows Marketing Support Department