Hvisk レビュー 519

I ordered a bag and I was in love with it. The shipping was super fast and I was very pleased. There was an issue with the bag confection, which is something that can happen to any product, but the customer service was amazing and they refunded me the value of the bag. I highly recommend this store!

Erg goede ervaring met Hvisk (en dan vooral de klantenservice). Mijn pakket was zoekgeraakt. Ik was hierdoor wel een beetje in paniek omdat het een verjaardagscadeau was en het de laatste tas op de site was. Heb toen de klantenservice gemaild en uitgelegd. Hele aardige vrouw die aangaf dat ze gingen zoeken en uiteindelijk het pakket hadden gevonden. Om de wachttijd te compenseren kregen we de verzendkosten vergoed (dit was €10 omdat het ergens uit Zweden o.i.d. moest komen). Was hier dus erg blij mee en pakket weer terecht! Heel vriendelijk en goed opgelost. Aanrader.

What a great customer service!
I had a little problem with my bag strap and Josephine from HVISK was able to help me. The replies were not only very friendly but also really fast! Thank you so much!

Incredibly kind and fast support!
Firstly I ordered items but later, changed my mind and want to add other items. contact support desk and tell about that but no response then got a mail it’s saying the items are shipped! Confused and contact admin. Then support desk reply me and deal super fast! Can’t thank you enough to Josephine and all:)) love from Japan

I received an answer to my question 30 minutes after sending the email - it was a lovely, super helpful support and my customer service person resolved the problem immediately. Very much recommendable!

I ran into a delivery problem with UPS. Parcel supposedly deposited at the delivery point ... I spoke to customer service and thanks to Josephine, I was able to receive a new parcel, directly to my home.
Customer service at the top! Many thanks to Josephine

Very good customer service!!! Would definitely recommend emailing them if you want to ask something. Thank you again for helping me out, Josephine!

The customer service at Hvisk is outstanding! Thank you again Josephine :)

I had a problem with shipping, but Josephine really helped me out. The best customer service!

I placed an order with HVISK but unfortunately my bags got lost during the shipping process. I contacted them with my problem and HVISK immediatly took care of it. I got a very fast reply from the customer service, where Josephine helped me out really polite and kindly. She even sent me some mails outside the office hours of the customer service and on a Saturday. Withing 24 hours the problem was solved and they just sent me the bags again although it was not their fault that the bags got lost. I could really recommend everyone to order at HVISK because they are not only a very beautiful sustainable brand but they also have the best customer service.

My order was sent to the wrong address, so I've contacted Hvsik's customer service to change the delivery address. Josephine took care of it, contacted UPS and they changed the delivery address. Their response was very quick, so my experience was great !

I was very impressed by the quick reply and resolution to the issues I brought to customer service. This kind of great service is what brings me back to stores/companies! Thanks for making everything right!
Wendy

Very kind customer service and quick reply!

Amazing customer service. Broken bag and (by proof of the damaged good) they send a new one. Quick response and super friendly. Thanks Josephine!

Great service, quick answers and love this company!!

DHL lost my order twice but HVISK immediately replaced it and sent me the order again. They responded quickly and were very kind and helpful. Amazing customer service!

The bags are so beautiful and elegant. Suits any outfit! I had a little problem, but the customer service was very helpful and tried to resolve everything as quickly as possible! I will definitely order here again and recommend it to everyone!

HVISK's customer service is great. The exchange was very nice. I contacted HVISK because the seam of my bag has come loose. The team looked at the pictures and sent me a new one last week. I am more than happy with it. Thanks a lot!

I am very satisfied with HVISK. I have already bought several handbags on it and I am still very happy with it. Their service is also on point. I had a small problem and they react very quickly and provide several solutions. I recommend this site to everyone.