Mijn bestelling heb ik snel ontvangen. Ik heb via WhatsApp contact gehad met de verkoper. Alle informatie over het product werd zonder problemen doorgegeven. Het product is origineel en van goede kw... もっと見る
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レビュアーのコメントを見てみましょう
Första gången jag beställde från hyashop.com och jag är väldigt nöjd! Utmärkt produktförpackning, kvalitetsprodukter och mycket snabb leverans. Särskilt tack för krämproverna som följde med som prese... もっと見る
⭐⭐⭐⭐⭐ Je recommande Hyashop les yeux fermés. Au-delà de la qualité des produits, ce qui fait vraiment la différence, c'est la qualité du service. Un immense merci à Margot pour son accompagne... もっと見る
Amazing products – excellent customer service! I had an issue while paying with Apple Pay, but it was resolved immediately and handled with great care. The customer service responds instantly,... もっと見る
企業情報
当該企業による記述
Hyashop, votre distributeur international de produits de médecine esthétique. Profitez d'une sélection de produits de qualité à des tarifs compétitifs et de notre expertise de plus de 10 ans dans le domaine.
連絡先
17 Bd Champfleury, 84000, Avignon, フランス
- +33614589812
- contact@hyashop.com
- hyashop.com
4.6
優良
277件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Alles ist in Ordnung
Alles ist in Ordnung, nur dass mir als Deutsche die Porto- und Versandkosten zu hoch sind.
2025年10月13日
Excellent shop
Excellent shop! Customer service is excellent too. Very quick answer and smooth communication!
2025年10月1日
Catastrophically poor service, shameful behavior, avoid at any cost
My first review: You write in French instead English, and your delivery is already 10 days late, terrible terrible service. Shameful.
And now I want to edit this reply, as I heard back from Hyashop.
They replied, quote: "...to avoid unfair accusations...". Can you imagine this?? So let me be more detailed and elaborate why this company service is terrible, shameful service:
1. It’s a pity that pictures can’t be shared here, so I could show how this company is either completely incompetent at what they do, or deliberately lying to customers, hoping that the customers don’t have enough knowledge to recognize the lie. When I checked the shipment status, I saw information stating that "import/export formalities are in progress." Import/export formalities between France and Croatia have not existed since 2013. Croatia is an EU member, just like France, and part of the single market — there are no "import/export formalities."
2. Then they write "The tracking now indicates that the parcel is being returned to us because delivery was not possible.". Another lie. The delivery address I provided is deliberately the address of a company where me and other people work every day from 08:00 to at least 18:00. The entrance is clearly marked with the house number and name, and no one contacted me even though my phone number is correctly listed with the purchase. So, it’s another outright lie that the delivery was not possible.
To conclude, it has been 10 days since the order date, my delivery has not taken place, no one has contacted me, and all they do is accuse me of "unfair accusations". I can only repeat — a catastrophically poor service, emails in French instead of English, no delivery, no contact, nothing… If there were a zero rating, you would get zero. Shameful behavior.
2025年10月20日
Hyashop からの回答
Hello,
Your order was placed on October 11th, right in the middle of the weekend.
As you can imagine, we don’t work on weekends, and neither do the postal services. Your parcel was therefore shipped first thing on Monday morning, the next business day.
It was then delivered to Croatia within 5 working days, which is absolutely within the expected delivery timeframe. Sometimes, deliveries outside of central Europe may take a little longer depending on local logistics.
I personally checked the tracking, and it shows that several delivery attempts were made, the latest one being today. This usually happens when the address is incorrect or the courier couldn’t reach the recipient by phone.
Also, please note that the tracking updates appear on your local Croatian postal website, which is why they’re not displayed in French.
The tracking now indicates that the parcel is being returned to us because delivery was not possible.
Of course, once we receive it back, we’ll be happy to resend it to you at our expense.
We kindly ask to avoid unfair accusations, we always do our best to ensure fast and reliable service.
Thank you for your understanding and we remain at our disposal , you can contact us by email or Whatsapp.
Best regards,
Hyashop Customer Team
I order MeLine skin care from Sweden🥰…
I order MeLine skin care from Sweden🥰 it was super fast delivery!! Thank you so much for the extra skincare samples!! Looking forward to purchasing again!
2025年9月30日
自発的なレビュー
After 6 days I still didn't get my…
After 6 days I still didn't get my product and they can't given me correct update. Not being helpfull
2025年9月30日
Hyashop からの回答
Hello,
We’re sorry for the delay you experienced. Your parcel was slightly held up by customs clearance in the UK, which can sometimes happen for deliveries outside the European Union. Unfortunately, this process is beyond our control and depends on your local authorities.
We’re glad to see that your order has now been successfully delivered. 😊
Thank you for your patience and understanding, we always do our best to ensure every client receives their products as quickly as possible.
Kind regards,
The Hyashop Team
Still have not recieved my item
Still have not recieved my item although you say it has been delivered?
2025年9月24日
Hyashop からの回答
Hello,
Your order has been shipped and, according to the tracking, it will be delivered tomorrow. Shipments to the UK go through customs, which can sometimes add a small delay beyond our control. Thank you so much for your patience 🙏 Your parcel is arriving very soon! (UPDATE: you order arrived to you as I said)
If you are satisfied once you receive it, we would be truly grateful if you could update or remove your review !
Hyashop Team
Fast delivery
2025年9月22日
Very good was a most impressive product…
Very good was a most impressive product worked as it should
2025年9月1日
自発的なレビュー
Ottimo venditore ottimi prezzi e tempi…
Ottimo venditore ottimi prezzi e tempi di consegna buoni consiglio
2025年9月15日
Produit bien arrivé
Produit bien arrivé, bien que le livreur ai donné le colis au gardien de l immeuble au lieu de le livrer a la pharmacie qui était ouverte je précise !!!
2025年9月11日
自発的なレビュー
Perfecta gestión del pedido. Horrible entrega
La página web, los precios, las marcas, los descuentos y la gestión del pedido: EXCELENTES 5*
La entrega del pedido en mi zona -SEUR-: 0*
HORRIBLE.
2025年9月1日
Je recommande Hyashop 👍🏼
Première fois que j'achète sur le site. Je suis ravie de la réactivité du service clients, j'ai tout de suite eu des réponses à mes questions. Le site est simple claire et efficace. La commande a été rapide. La livraison également. Je suis très contente. Merci
2025年9月1日
Ordered 2 months ago, still not received
I am very disappointed with my experience with this company.
After ordering their product 2 months ago I am now in a battle between them and the sorting office to find out where my item is.
I was given no help from their team when contacting them (except, contact royal mail)
I have sent another email today asking for a refund or the item yo be sent again. I will review the item when/if I ever receive it!!!
2025年8月26日
自発的なレビュー
Hyashop からの回答
Dear Katie,
After checking our records, we could not find any order placed under your name or email address. It is possible that you are confusing us with another website.
Could you please provide us with your order number and any additional details (such as the name or email used for the purchase) so we can assist you further?
Also, we have not received any email from you today or yesterday. If you have tried to contact us, feel free to forward your previous message again or use our contact form.
We remain at your disposal to help clarify the situation.
Best regards,
Hyashop Team
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