I have been trying to get in touch with customer support regarding a return, and I've only received radio silence. I keep getting automated email responses, but a real person has yet to contact me,... ãã£ãšèŠã
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Bought a little haul of on sale items and they didn't qualify for a return- however the IAMNOTBASIC team went above and beyond to rectify an issue with four out of the six items I ordered. Alina patie... ãã£ãšèŠã
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My parcel was lost in the post and they quickly resolved the issue for me, responding promptly and giving me a refund and next day shipping on my new order. Super happy with the customer service. Mate... ãã£ãšèŠã
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The order was delivered very quickly. The product I ordered corresponded 100% to the photo, good quality, refined details. Unfortunately, it did not fit my figure - with large cutouts at the front, I... ãã£ãšèŠã
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Iamnotbasic designs for you, aiming to inspire with each piece.
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She looked amazing in the playsuit andâŠ
She looked amazing in the playsuit and didn't want to take it off.
2026幎3æ23æ¥
Bad customer service
Bad customer service, illegal return policies, extremely poor material, while the item fits, getting into one requires hard work and taking off takes two people. Extremely disappointing experience and I will make sure everyone knows about it.
2026幎2æ20æ¥
IAMNOTBASIC ããã®åç
Hi Deniz,
Thank you for taking the time to leave a review. Weâre truly sorry to hear about your negative experience with your order, and that we were unable to fully meet your expectations, even after accepting your return.
If thereâs anything further we can do to assist you, please feel free to reach out to us at info@iamnotbasic.com. We would be more than happy to help.
The best
Iâm sorry, but Iâm just obsessed with this brand their unlimited range of sexy clothing, which I need in my life, combined with daily basics, is such a life saver especially at this price and quality!!!
2025幎7æ1æ¥
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IAMNOTBASIC ããã®åç
Hi Ilkin,
Thank you so much for taking the time to leave a review! Weâre happy to hear that you enjoyed our products and truly appreciate having you as a valued customer.
The fabric quality was amazing
The fabric quality was amazing, the design is great and my order arrived in a very short time
2025幎11æ24æ¥
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IAMNOTBASIC ããã®åç
Hi Melisa,
âšWeâre glad youâre loving your IAMNOTBASIC pieces. We look forward to having you shop with us again!
I bought a dress from IAMNOTBASIC andâŠ
I bought a dress from IAMNOTBASIC and the design and quality were amazing! It fits my size perfectly. The delivery was also very smooth, it literally arrived within 2 days. ð«¶ð»
2025幎10æ17æ¥
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IAMNOTBASIC ããã®åç
Hi Chloe,
Thank you for taking the time to leave a review! We're happy to hear about your positive experience. Thank you for being a valued customer!
Simply not worth it and a terrible experience
In my opinion, the product I received was not worth the price. If Iâm going to pay that much for polyester, I expect it to fit perfectly, and this product simply didnât. The return process is also overly complicated, and the instructions come across almost aggressive. Iâm required to return it in a box even though it arrived in a plastic bag. I also have to go to USPS and pay for the return myself because they canât deduct it from the money I already paid to make the process easier. On top of that, I must print the confirmation email, write the return number on a piece of paper, include it in the box, and then remember to email them the tracking number. After all of that, I might get approved for a refund. Simply not worth it and a terrible experience.
2025幎11æ4æ¥
IAMNOTBASIC ããã®åç
Hi Gigi,
Weâre really sorry to hear that you had a negative experience with the fit of the item and the return process. Our return guidelines are outlined in our return policy, and the required steps help us identify each return correctly. That said, if something didnât work smoothly for you, please feel free to reach out â our team will be happy to take a closer look at your case and help in any way we can.
IAMNOTBASIC ããã®åç
Hi Lynda,
Thank you so much for leaving feedback! If you need any assistance with sizing in the future, feel free to reach out to help@iamnotbasic.com, we will be happy to help.
IAMNOTBASIC ããã®åç
Hi Riki,
Thank you for your message, and we're sorry to hear that the item didnât meet your expectations.
Please donât hesitate to reach out to us at help@iamnotbasic.com if youâd like to request an exchange or a refund.
IAMNOTBASIC ããã®åç
Hi Vinyasa,
âšWeâre glad youâre loving your IAMNOTBASIC pieces. We look forward to having you shop with us again!
Great quality of the products
Great quality of the products. Size fits me well. Thank you so much â¥ïžâ¥ïžâ¥ïž
2024幎12æ7æ¥
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IAMNOTBASIC ããã®åç
Hi LS,
Thank you for taking the time to leave a review! We're happy to hear about your positive experience. Thank you for being a valued customer!
I got my birthday dress from thisâŠ
I got my birthday dress from this lovely brand. The material, the look, the serviceâeverything was amazing. I live in the UK, and this brand is just now becoming huge here. I got so many compliments, which made my day. Now, this is definitely one of my favorite brands. I have already ordered new pieces and canât wait for more.
2024幎12æ3æ¥
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IAMNOTBASIC ããã®åç
Hi Ilkin,
Thank you for leaving a review! âšWeâre glad youâre loving your IAMNOTBASIC pieces. We look forward to having you shop with us again!
Someone gifted me a giftcard
Someone gifted me a giftcard out of my request, and i used it with a website-wide discount, the items didn't fit my bodytype sadly or were slightly too big because my shoulders are slightly bigger than the rest of my body. So I get the credit back, but it cannot be combined with a discount again, which is ridiculous. A terrible policy. Probably because they want people to keep the products even if they're unhappy with them.
Do not buy from this company!
How disappointing that I requested someone to buy me a giftcard here, if it's going to be treated like this.
2024幎6æ3æ¥
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IAMNOTBASIC ããã®åç
Hi Jm! Thank you for taking the time to share your feedback and for bringing this situation to our attention. We're truly sorry to hear about the experience youâve had. Our team has double-checked your order, and we can confirm that the refund was processed to your gift card as requested.
If you encounter any further difficulties using the gift card, please donât hesitate to reach out.
Poor quality items and bad service
I would definitely not recommend ordering anything from here. They sent me a faulty item. The straps were all wrong and it didnât even look like the pictures on the site. The quality of all the items is very poor. Their return policy is horrendous. I had to pay for the return to an address they provided. Only for the item to come back because the post office couldnât find it. Instead of refunding me for a clearly faulty item they told me to send it again because somehow it was my fault it didnât get delivered even though I used the exact address they gave me. Donât waste your money and time ordering here.
2024幎9æ17æ¥
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IAMNOTBASIC ããã®åç
Hello Renske, thank you for leaving a review!
We sincerely apologize for the unpleasant experience you encountered with your order and for any frustration this situation may have caused.
Regrettably, the item was sent to a different address than the one provided in our return instructions, which is why it was not received by our return service and we could not process a prompt refund.
We want to reassure you that you are still welcome to send your return back to the correct address provided in our instructions. Once received, we will gladly process your refund accordingly.
perfect experience
assistance was available and quick to respond. very kind and friendly. the dress is perfect and wonderful, i really lot it.
2024幎10æ11æ¥
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IAMNOTBASIC ããã®åç
Hello Cliente,
Thank you for taking your time to leave a review! We're happy to hear about your positive experience. Thank you for being a valued customer!
The item is fine
The item is fine, but way too small and unfortunately the return or exchange window is way too short by the time I returned from my trip it was past the 14 day window.
2024幎8æ26æ¥
IAMNOTBASIC ããã®åç
Hello Enakai,
Thank you for your feedback, and weâre sorry to hear that the sizing didnât work out for you. We understand that the return window may have felt too short, especially given your recent trip, and we apologize for any inconvenience this may have caused.
While our return policy is set at 14 days, we truly appreciate your understanding, and if thereâs anything further we can do to assist you, please donât hesitate to reach out to our support team. Weâre always here to help!
La calidad del artÃculo es muy mala !!!
2024幎8æ20æ¥
IAMNOTBASIC ããã®åç
Hello Lesiney,
Weâre truly sorry to hear that you were not satisfied with the quality of your purchase. We strive to offer the best products, and your feedback is invaluable to us. Our support team has reached out to you via email and would greatly appreciate hearing more details about your experience so we can address your concerns.
Please feel free to contact us if you have any further questions or need assistance. We're here to help and improve your experience with us.
IAMNOTBASIC ããã®åç
Hello Jiang,
Thank you for your review!
âšWeâre glad youâre loving your IAMNOTBASIC pieces. We look forward to having you shop with us again!
Outstanding Customer Service
Bought a little haul of on sale items and they didn't qualify for a return- however the IAMNOTBASIC team went above and beyond to rectify an issue with four out of the six items I ordered. Alina patiently helped me over a span of a couple of weeks to sort it out. I love the two items that were just right and looking forward to the others that are on the way.
2024幎6æ3æ¥
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IAMNOTBASIC ããã®åç
Hello Aeon,
Thank you for your kind words!
We're glad you love the items and that we were able to assist you. We always strive to provide the best service, and we appreciate your patience. Feel free to reach out if you need anything else!
Love it
Honestly, the sexiest clothes ever! I feel so stunning. The quality is also super nice, very soft fabric and it fits perfectly. I was waiting for a discount however, as I wouldn't have been able to pay the full price.
2024幎6æ10æ¥
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IAMNOTBASIC ããã®åç
Hello Nina,
Thank you for taking your time to leave a review! We're happy to hear about your positive experience. If there's anything specific you're looking for next time, feel free to let us know. Thank you for being a valued customer!
Sizes are off
The clothes are beautiful and of better Quality than I expected. The fabric has a lining and feels very nice on the skin. However there is no size chart available on the website and the sizes are a bit off. I ordered a size M and L and it seems like itâs actually the same size. L is not bigger than M.
The return process is very complicated and they take a long time to reply. You have to pay the return yourself and it has to be done within 14 days.
I donât think I will order there again.
2024幎6æ5æ¥
èªçºçãªã¬ãã¥ãŒ
IAMNOTBASIC ããã®åç
Hello Janina,
Thank you for leaving a review. We are going to address your feedback regarding the size issue with our development team for this particular product. We'd like to inform you that we have the size recommendation chart available for each product on our website. You must have missed it. We are sorry to hear you're not satisfied with our return rules and apologize for any inconvenience that you might have experienced regarding that.
We also apologize if our responses were delayed. As a small team, our reply time can take up to three days, but we are working hard to provide timely and effective support. Your feedback is invaluable in helping us improve our products and ensure a better experience for our customers.
Thank you for your patience and understanding. If you have any further concerns or need assistance, please do not hesitate to reach out to us.
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