The parking attendant was excellent. He provided me with the website information to take advantage of the online pricing which I had failed to do ahead of time. Please let him know how grateful I am r... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I made a reservation and got an amazing rate. My car was taken immediately and there was no wait at pick up. The attendants were courteous and friendly. I park here often and I am always satisfied.
Pro: I purchased a reservation in advance at Icon's web site. Check-in at the garage was easy, I showed them my receipt and gave them the phone number. I parked overnight. The car was already park... もっと見る
I recently reserved 2 spots at the 50 10th ave garage. The garage could only accommodate 1 of my vehicles. The attendant was apologetic but could only suggest I use a different garage. Which would be... もっと見る
企業が回答しました
企業情報
当該企業による記述
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
連絡先
重要なお知らせ
4.3
優良
4万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 76％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very easy to get in and out with two…
Very easy to get in and out with two entrances and exits; very convenien
2026年2月10日
Don’t trust your reservation
I made a reservation for an overnight on an extremely cold night in Brooklyn when I knew there’d be no parking spots due to huge snow piles everywhere. I paid. Then when I showed up at the time I reserved, the garage was closed. After calling the attendant several times, he emerged to tell me through the window that the garage was closed/full. I was completely screwed over and left in the literally cold.
2026年2月4日
The team that works at 150 West End…
The team that works at 150 West End Ave, NYC is the best
2026年2月11日
Painless entry and exit at a good…
Painless entry and exit at a good price.
Car remained scratchless and dentless!
2026年2月10日
yes was nice ,respectful,and kind
2026年2月10日
Cancel page Conveniently " Not Found"
At 5:34pm I had to cancel a 630p reservation. I went to my email. Clicked on "cancel "and it took me to a page that said "not found". Again I tried. I called your phone number, gone for thr day. I called the garage. Explained to attendant I have to cancel, he understood he said, asked me to hold and hung up on me. I couldn't cancel via app, email or website and the app and website is so confusing I couldn't find info on cancellation nor the $10 off I saw u offer when refering a friend. But I need a refund. Your faulty website don't work with a not found page when I clicked on cancel from the email.
2026年2月10日
Never got to the garage due to traffic
Never got to the garage due to traffic. Woulf not let me cancel.
2026年2月11日
Good location to Radio Music Hall
Good location to Radio Music Hall. I like they have two entrance/ exit to enter in and out of the parking lot. The staff was quick and courtesy.
2026年2月8日
Purchasing a parking spot on the app a…
Purchasing a parking spot on the app a day ahead of time always works & reduces stress about finding a place to park especially with all the snow still lining the streets
2026年2月10日
Great parking garage
I made a reservation and got an amazing rate. My car was taken immediately and there was no wait at pick up. The attendants were courteous and friendly. I park here often and I am always satisfied.
2026年2月8日
Icon Parking からの回答
Thank you, Gina, for bringing this to our attention. We’re very sorry to hear that your experience with our attendant did not meet your expectations.
Providing respectful and courteous service is extremely important to us, and we take concerns like this seriously. Please accept our sincere apologies for any inconvenience or frustration this may have caused. We will be addressing this matter internally to ensure it does not happen again.
Thank you for your feedback and for giving us the chance to improve.
Terrible
I arrived early (real feel temp of -17 had few cars on the road) attendant stated I’d have to pay additional. Ok - $44 !! Fine not happy as it was in addition to prepaid reservation. Went to theater, returned, my car was damaged. Crumpled area about a foot in size. Attendant stated I came in with damage to the car. Absolutely not. Horrible experience and no personal responsibility, I need to hear from ICON.
2026年2月8日
Icon Parking からの回答
Gail, thank you for taking the time to share the details of your recent experience. We’re very sorry to hear about the difficulties you encountered, particularly given the weather conditions, and the concern regarding damage to your vehicle. We understand how upsetting this situation must have been.
While our on-site team is unable to make determinations regarding vehicle damage claims, we do take these matters seriously. To ensure your concern is reviewed appropriately, we kindly ask that you contact our Claims Department directly. They are best equipped to investigate and assist you further.
Please reach out to them at claims@iconparking.com and include any relevant details such as the location, date and time of your visit, reservation information, and photos of the damage if available.
We appreciate you bringing this to our attention and regret that your experience did not meet expectations.
Great service
Always feel like the service is on point and the attendants are kind and helpful
2026年2月2日
No Rivians
I was told after I arrived at the garage that you guys do not park Rivian‘s. I am still waiting for a refund of my prepayment.
2026年2月9日
Icon Parking からの回答
Thank you, Nithya for contacting us regarding your recent visit. We apologize for the inconvenience you experienced after arriving at the garage and being informed that Rivian vehicles are not accommodated at that location.
We understand your concern regarding the prepaid reservation. Please be assured that your refund request is being reviewed, and any eligible refund will be processed in accordance with our refund policy.
If you have any questions or need further assistance, please don’t hesitate to reach out.
Very reliable and quick service.
2026年2月9日
Awful experience
Awful experience. Parking was $22 for the day, I was 30 mins late to pick up and they charged me a $50 fee. If it’s not one thing it’s another, always a shake down with this company.
2026年2月9日
Icon Parking からの回答
Thank you for sharing your experience with us. We always strive to make the booking process as easy as possible for you and are sorry to hear that you were unaware of our reservation policy. Per reservation policy listed on the reservation, if you arrive before the reservation time, or, exit after the reservation time, you will be subject to pay for the time parked outside of your reservation. This is calculated automatically, and the payment will be required at the time of check-out.
Only thing I did not like about our…
Only thing I did not like about our service is when they parked the car they had to climb over the center console to get in and out of the car. Other than that it was great.
2026年2月8日
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