The parking attendant was excellent. He provided me with the website information to take advantage of the online pricing which I had failed to do ahead of time. Please let him know how grateful I am r... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I made a reservation and got an amazing rate. My car was taken immediately and there was no wait at pick up. The attendants were courteous and friendly. I park here often and I am always satisfied.
Pro: I purchased a reservation in advance at Icon's web site. Check-in at the garage was easy, I showed them my receipt and gave them the phone number. I parked overnight. The car was already park... もっと見る
I recently reserved 2 spots at the 50 10th ave garage. The garage could only accommodate 1 of my vehicles. The attendant was apologetic but could only suggest I use a different garage. Which would be... もっと見る
企業が回答しました
企業情報
当該企業による記述
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
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重要なお知らせ
4.3
優良
4万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 76％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I prepaid for a garage and when we…
I prepaid for a garage and when we arrived, the car elevator was broken. I pre-paid $34. The attendant told me to go to another location. Because I didn't prepay for this location, I was charged $84! It also took an extremely long time to get our car parked and I almost missed the Broadway show. We then waited almost an hour for our car to be retrieved upon leaving.
2026年2月8日
Icon Parking からの回答
Thank you, Brittany, for reaching out and for providing details about your recent experience. We sincerely apologize for the inconvenience you encountered due to the car elevator being out of service, as well as for the delays you experienced both when parking and retrieving your vehicle.
We understand how frustrating it must have been to be redirected to another location and then charged a higher rate, especially when you had already prepaid and were on a tight schedule for your Broadway show. This is certainly not the experience we strive to provide.
Your concerns regarding the additional charge and excessive wait times have been noted and will be reviewed. Please kindly send us an email to customerservice@iconparking.com and a member of our team will follow up as appropriate once the matter has been fully assessed.
Thank you for bringing this to our attention. We appreciate your patience and regret that your visit did not meet expectations.
Great experience
Great experience. I was impressed with your parking system... never seen this before (im from Montreal Canada)
Now im curious to see if we have some like this too.
I was at the location in times square, near OYO hotel.
2026年1月31日
Easy to park with my premade…
Easy to park with my premade reservation. The serviceman was clear in his explanation to show the cashier my proof of payment upon pickup.
Pickup was easy, my car was waiting for me and the cashier saw my text and knew I had prepaid.
2026年2月8日
Total Failure…
We arrived at the garage Robo Park LLC 155-145 West 47th st, we were told there was a mechanical failure and no cars could be admitted, we were told that we would be unable to park there and we had to move on. We were given no alternatives. How do I get a refund ?
Joe Condon
2026年2月8日
Icon Parking からの回答
Joe, thank you for reaching out, and we’re very sorry for the inconvenience you experienced at the Robo Park LLC location on West 47th Street.
We understand how frustrating it must have been to arrive and be turned away due to a mechanical issue, especially without being provided alternative parking options. We sincerely apologize for this disruption to your plans.
We would be happy to assist you with your refund. Unused reservation has been cancelled. Please kindly allow 3-5 business days for a refund to reflect on your credit card.
Thank you for your patience, and we appreciate the opportunity to make this right.
The Attendant was pleasant
The Attendant was pleasant, courteous and prompt. He assisted me in retrieving my left behind phone and did so with a smile
2026年2月8日
Icon Parking からの回答
Michelle, Icon Parking really appreciates your kind words and feedback regarding your experience. We see that you rated us a one star, which is not reflective of your review. Would you mind updating the star rating to better indicate your thoughts?
How to edit your review:
1. Log on to your account on www.trustpilot.com
2. Click on your profile picture in the top right corner of the site
3. Click GO to my profile
4. Find the review you want to change and click Edit
5. When you are done changing the rating and the text, click on submit your review now.
Excellent service!
The staff were exceptionally professional, courteous, and patient. They waited for us to unload for my wife and 2 year old son. Incredible good group of guys. Worth the price.
2026年2月1日
I was charged $45 for arriving 20 min…
I was charged $45 for arriving 20 min earlier and the cost of my reservation for four hours was $30+$3.
Extortion. I am contacting NY Department of Consumer Affairs.
2026年2月1日
Icon Parking からの回答
Zoran, Thank you for sharing your experience with us. We always strive to make the booking process as easy as possible for you and are sorry to hear that you were unaware of our reservation policy.
Please note that per our reservation confirmation, If you arrive before the reservation time, or, exit after the reservation time, you will be subject to pay for the time parked outside of your reservation. This is calculated automatically, and the payment will be required at the time of check-out.
Good parking once I found it.
Pro: I purchased a reservation in advance at Icon's web site. Check-in at the garage was easy, I showed them my receipt and gave them the phone number. I parked overnight. The car was already parked near the exit in the morning, so I didn't have to wait for it. Scanning my pre-purchased bar code at check-out worked, it said I didn't have to pay again.
Con: The address is given as 93rd Street, but that's the more expensive "50" garage. The "70" garage is on 92nd street, just East of the intersection with Columbus Ave. I didn't know that until after I entered the Icon parking on 93rd street and was redirected. Secondly, I didn't get a confirmation email after my purchase. If I hadn't done a screen-shot of the confirmation web page I would have had no proof of the reservation. Maybe my phone number would have worked upon garage entry.
2026年2月8日
Arrived at garage and was refused…
Arrived at garage and was refused entry. Explained I had a prepaid reservation and they said it had been canceled and refunded. It had not been canceled or refunded.
2026年2月7日
Icon Parking からの回答
Thank you, Eric, for bringing this to our attention, and I’m very sorry for the inconvenience you experienced.
We understand how frustrating it must have been to arrive at the garage and be denied entry despite having a prepaid reservation. That is certainly not the experience we want for our customers.
Unused reservation has been cancelled. Please kindly allow 3-5 business days for a refund to reflect on your credit card.
Thank you for your patience, and we appreciate the opportunity to make this right.
Garage failed to accommodate save spot.
I recently reserved 2 spots at the 50 10th ave garage. The garage could only accommodate 1 of my vehicles. The attendant was apologetic but could only suggest I use a different garage. Which would be to far from my venue. Literally spent 40min getting parking missing most of my daughters birthday party. Why reserve a spot and not allow me to park it there. Also I was unable to get a refund for a spot I could not use. Not to my fault.
2026年1月31日
Icon Parking からの回答
Thank you for taking the time to share your experience. I’m truly sorry to hear about the difficulties you encountered, especially on such an important occasion as your daughter’s birthday. We understand how upsetting and stressful this situation must have been.
We sincerely apologize that the garage was unable to accommodate both of your prepaid reservations and that this resulted in significant delays and inconvenience. That is certainly not the experience we aim to provide, and we regret that this impacted your time with your family.
Since the space was not available through no fault of your own, please rest assured that we will look into an appropriate resolution.
Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.
Scum operation at 520
Scum operation at 520. Disregarded my reservation. Never use. Waiting for refund. Will sue if not received tomorrow.
2026年2月8日
Icon Parking からの回答
Thank you, Kevin, for bringing this matter to our attention. We’re sorry to hear about your experience at LANDON PARKING LLC and understand how frustrating this must have been.
We take concerns like this seriously and would like the opportunity to review what occurred and address the issue appropriately. Our goal is to resolve this as quickly and fairly as possible.
Unused reservation IP423343 has been cancelled. Please kindly allow 3-5 business days for a refund to reflect on your credit card.
We appreciate your patience!
Tried to cancel Feb 7 reservation on…
Tried to cancel Feb 7 reservation on Friday Feb 6. 58 minutes on phone wait, cancel button online showed error message, emailed customer service, NO RESPONSE AS YET. RES #IP657252
2026年2月8日
Icon Parking からの回答
Francesca, thank you for reaching out, and we sincerely apologize for the frustration you experienced while attempting to cancel your reservation.
We understand how concerning it must have been to encounter long wait times, an online error message, and a delay in receiving a response, especially when you made multiple good-faith attempts to cancel in advance. We appreciate you bringing this to our attention.
We have noted your reservation number (IP657252) and will review the cancellation immediately. Once confirmed, we will ensure the appropriate refund is processed.
Thank you for your patience, and we apologize again for the inconvenience. We appreciate the opportunity to make this right.
Easy in, even easier out!
Easy in, easy out. They considerately had the car waiting for us in this frigid cold and windy weather. Much appreciated! Perfect location for Lincoln Center performances.
2026年2月7日
Handled car with care 👌👌👌
Attendant was very cautious when parking and retrieving my car from the tight blue lift areas. 👏👏👌👌
2026年2月8日
The garage was closed and overflowing…
The garage was closed and overflowing when I got there. Now I have a random charge on my credit card for a service I did not receive. Nobody wants to drive around last minute and look for another place to park when they planned it out when they already booked a place.
2026年2月8日
Icon Parking からの回答
Thank you for bringing this to our attention, and we’re very sorry to hear about your experience.
We understand how frustrating it is to arrive at a garage you planned for, only to find it closed or at capacity, and then see a charge for a service you were unable to use. That is certainly not the experience we want for our customers.
Unused reservation has been cancelled. Please kindly allow 3-5 business days for a refund to reflect on your credit card.
Thank you for your patience, and we appreciate the opportunity to make this right.
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