We order two-tone acrylic letters with black stickee backs. Glue pours off the sides of these letters and numbers. We use masking tape to work around the edges and sides to remove the excess. It is v... ãã£ãšèŠã
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We paid in advance the 100% of the signage (11K) and after chasing them for updates for six month they advise they never produce the sign.Now they refunded the money without even an apology. Very Unpr... ãã£ãšèŠã
Their pricing seems to be totally arbitrary, and their communication is slow. I like the wayfinding, but everything else has been hard to deal with. We are on our 4th project and will be utlilizing... ãã£ãšèŠã
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this is the first and last time I've ever TRIED to use them, it's a joke I keep getting emails telling me that they've forwarded me to someone else who can help me but no one ever has! apparently no... ãã£ãšèŠã
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Manufacturers of signs, visual décor, and office products that identify brands, spaces, and individuals.
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Gould Drive 1480, 38506, Cookeville, ç±³åœ
- inquiry@identitygroup.com
- identitygroup.com
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It hit me too late that the reviewsâŠ
It hit me too late that the reviews were fake. Without the support of the people in my bio, I couldâve lost it all.
2025幎10æ23æ¥
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We paid in advance the 100% of theâŠ
We paid in advance the 100% of the signage (11K) and after chasing them for updates for six month they advise they never produce the sign.Now they refunded the money without even an apology. Very Unprofessional .
2022幎6æ8æ¥
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this is the first and last time I'veâŠ
this is the first and last time I've ever TRIED to use them, it's a joke I keep getting emails telling me that they've forwarded me to someone else who can help me but no one ever has! apparently no one works in sales! if I didn't need the signs I wouldn't have been trying to buy some!
2020幎7æ28æ¥
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My experience with DiverseID is alwaysâŠ
My experience with DiverseID is always a good one. My contact Belle McBride is the greatest. She always makes sure we're completely satisfied with our orders.
2020幎1æ9æ¥
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Identity Group ããã®åç
Hi Stacy. Thank you for your review. We're happy to hear that you're satisfied with your order. We look forward to working with you again in the future!
They make the interior signage task aâŠ
They make the interior signage task a breeze, always there when you need them!! I wouldn' t use anyone else.
2020幎1æ9æ¥
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Identity Group ããã®åç
Hi, there! Thank you so much for your review. We're always happy to hear that our customers are happy!
Identity Group ããã®åç
Hi Laurie - Thanks for your review. We're looking forward to working with you again in the future!
Identity Group always does a great job
Identity Group always does a great job, with our signage.
2020幎1æ9æ¥
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Identity Group ããã®åç
Thank you for taking the time to leave a review! We appreciate your feedback.
Always going the extra mile.
2020幎1æ9æ¥
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Identity Group ããã®åç
Thank you so much for taking the time to write us a review. We appreciate your kind words!
Order was incorrect but quicklyâŠ
Order was incorrect but quickly replaced.
2020幎1æ9æ¥
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Identity Group ããã®åç
Hi, there. We appreciate you taking the time to leave a review. We're sorry to hear that your first experience with Identity Group wasn't what you hope but happy to hear that you were pleased with your replacement. We work hard to make sure that all of our customers are happy, and we hope to work with you again in the future!
Art dept.did not follow the artwork weâŠ
Art dept.did not follow the artwork we sent. Thus multiple proofs which delayed the order.Plus handling charges were much too high. Christine
2020幎1æ6æ¥
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Identity Group ããã®åç
Hi, there - Thank you for taking the time to write us a review. We're sorry to hear that you weren't happy with your experience with Identity Group. I'm going to pass along your review to our team so we can improve in the future!
Everything is great except the shippingâŠ
Everything is great except the shipping cost was way out of line.
2020幎1æ4æ¥
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Identity Group ããã®åç
Hi, there! Thanks for taking the time to leave us a review. We're sorry to hear that shipping costs were not as you expected. We're continually working to improve our customer's experience, and will take your review into consideration as we make future changes.
Awesome Customer Service
Joey Massucco, and Louise Vallone always provide great customer service!
2020幎1æ3æ¥
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Identity Group ããã®åç
Hi, there! Joey and Louise are two of the best, and we're glad that you agree. We're looking forward to working with you again in the future.
Great job
Great job! Thanks for all your help in securing this order! Customer (and inspector) were very pleased.
2020幎1æ2æ¥
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Identity Group ããã®åç
So happy to hear that everyone was happy with their signs. Appreciate you taking the time to leave us such a positive review.
Customer service is excellent
Customer service is excellent
Quality is superb
Enjoy working with this plant
2020幎1æ2æ¥
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Identity Group ããã®åç
Hi, there! We're happy to hear that you had such a positive experience working with our team.
identity group gets its right
excellent company to deal with heads & tails above where it was years ago
2020幎1æ2æ¥
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Identity Group ããã®åç
Hi Dave! Thanks for taking the time to leave us a review. We've worked hard to improve our customer's experience in the past few years, and we're glad that you've noticed.
Thank you for the very quick responseâŠ
Thank you for the very quick response to my Order!!!!
Cindy Evers
2020幎1æ2æ¥
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Identity Group ããã®åç
Hi, Cindy! Thanks for taking the time to leave us such a nice review. We're happy to hear that you were happy with the response time on your order. Our customers are very important to us, and it's always great to hear from you! Looking forward to working together in the future.
Responses are quick and detailed
Responses are quick and detailed. Wide choice of products. Classy look.
Kathy Hannon a pleasure to work with
2020幎1æ2æ¥
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Identity Group ããã®åç
Kathy is one of the best, and we're glad that you agree! Looking forward to working with you again in the future.
Staff was outstanding in helping meâŠ
Staff was outstanding in helping me figure out exactly what I needed; responded immediately and the product was delivered on time as promised!
2020幎1æ2æ¥
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Identity Group ããã®åç
Thank you for taking the time to write us a review, we're always excited to hear from happy customers!
Great service and ships fast
2020幎1æ2æ¥
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Identity Group ããã®åç
Hi there, thanks so much for your positive review! We appreciate your kind words and look forward to working with you again in the future.
A+ recommendation
Identity Group have been wonderful to work with over the past 15 years that I have been working with them. They are efficient, responsive to your needs and very flexible. There customer service is great !
2019幎12æ18æ¥
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