iFixTech, Poole, Dorset レビュー 84

iFixTech, Poole, Dorset からの回答

2021年6月29日

Hi Angela, I think you have the wrong business. We are the original iFixTech store located in Poole, Dorset, and are in no way associated with the Freeport business. We've been around for some years and have a lot of businesses use similar and misleading names. The company you want is called iFixTek or similar. As a small local business in Dorset would appreciate you removing your review or adjusting it to 5 stars ;) as negative reviews can hurts our hard working business.

Thank you

Paul (owner of iFixTech.com)

P.s. I always reply to every customer email! :)

iFixTech, Poole, Dorset からの回答

2019年6月26日

Hi Ruth, thank you for your amazing feedback. I am pleased we were finally able to get to the bottom of your Macbook repair and appreciate your feedback. I personally found and fixed the fault but two other staff members were also involved and I will pass your review back to them as they will be really pleased to see this. If you have any probs or need help and support please let me know. Thanks again for your business and for shopping local. Paul (Owner of iFixTech)

iFixTech, Poole, Dorset からの回答

2019年5月14日

Thank you for your great feedback. I am pleased you are happy. Please do let us know if we can help yuo with anything else. Thanks again, Paul (Owner)

iFixTech, Poole, Dorset からの回答

2019年4月11日

Thank you for your kind words. If you need help with anything else please get in touch.

iFixTech, Poole, Dorset からの回答

2019年2月15日

Thank you for your kind words. Please let us know if we can help you with anything else. Thanks again, Paul

iFixTech, Poole, Dorset からの回答

2019年1月30日

Hi John,

I am sorry our service was not to your liking. I can understand having to wait 9 days is frustrating and I apologise for this.

I checked with my technicians and we estimated we would be in touch after 7 days and this was written on your receipt - but this month was a bit busier than we anticipated and our free diagnostics service is a very popular service we offer which many other companies do charge for and we just couldn't quite keep up with the queue we had for our free diagnostics.

I checked our diagnostics notes, your motherboard has failed. In most cases, the cost to replace a laptop motherboard due to their bespoke nature is usually more than the cost to replace the laptop. We get a lot of abandoned laptops which cannot be repaired so we do offer free recycling and data destruction service and I believe this was mentioned to you.

Thank you for taking the time to leave feedback, all feedback is valuable and I will off course look into how we can improve our excellent service further - in this instance we should have given you a call on the 7th days to explain we are a bit behind.

I would like to again apologise for not sticking to our estimated timescale of 7 days. Let me make this up to you. The next repair you come in please quote your previous job ID and where I have added an Express Service credit to your account worth £24.99. This will mean your next repair will jump the queue and we will look at it immediately.

Regards

Paul Betteridge
Managing Director

iFixTech, Poole, Dorset からの回答

2018年12月28日

Hi Laura,

My response is the same as per all the other negative reviews and emails you have left us - We DID NOT break your screen - we actually found the crack under all the dirt and grime after we cleaned your laptop and we reported this back to you. The laptop was so dirty when you booked it in we missed the crack under the dirt and didn't report it at the time of book-in! Because we take customer service seriously and you were upset with what we found we even offered to replace the screen FREE of charge - you refused!!!

We also DID fix your fan - the reason you beleive it's not fixed is because you can no longer hear the horrendous noise it makes as we cleaned all the dust from inside the laptop and the fan is now free of dust and debris which allows your fan to run normally and silently as it should! We also confirmed your wifi was working fine as we connected to our own internal wifi networks without a single issue during all the time your laptop was with us.

We also fully refunded you and I personally offered help and assistance to overcome any issues you beleive you still have with your laptop. You refused.

I have several times already tried to help you (you have refused on all occasions!) and as a Which? Trusted trader we use Dispute Resolution Ombudsman. Please contact Which? Dispute Resolution Ombudsman on 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/

Again, I am sorry our service was not to your satisfaction - we tried our best for you and even afterwards in reply to your emails and reviews you left us I tried to help you which you refused all my efforts to help.