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Igloo Surfaces レビュヌ 

171
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TrustScore 5段階評䟡の5

4.9

矜目板斜工請負業者
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5぀星のうち5の評䟡

This company is simply amazing. Having received my order (a shower panel set) and finding a small fault which could have delayed my shower installation they insisted on sending another panel not only... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I needed urgent advice on whether Igloo had a panel which could be used to retrofit on top of tiling along a shower tray to stop a leak into the downstairs ceiling. Not only did Sarah on the sales tea... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The best level of customer service we have ever encountered !! We ordered the Lava Rust Panel shower kit. Very nice panels and look great fitted.We were so pleased that we order more panels for aroun... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

From the moment we first contacted Igloo with an enquiry Alberto could not have been more help sending out samples straight away. Once we placed an order for a three panel shower kit the goods arrive... もっず芋る

䌁業が回答したした

䌁業情報

  1. 矜目板斜工請負業者

圓該䌁業による蚘述

Wide selection of high-quality, easy to fit & economical wall panels for showers, bathrooms & kitchens. Great alternative to ceramic tiles. Order online.

連絡先

4.9

優良

TrustScore 5段階評䟡の5

171件のレビュヌ

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この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

この䌁業のTrustpilot 利甚方法

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4.9

すべおのレビュヌ

(171)

過去12か月のレビュヌ数: 2件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Really helpful when I placed my order


Really helpful when I placed my order and also reminded me about the number of ends I would need so I did not run short and have to order extra which would mean I would have to pay for shipping.
Thank you Igloo!

2018幎6月23日
自発的なレビュヌ
Igloo Surfaces ロゎ

Igloo Surfaces からの回答

Hello Vivienne,

Thank you for your 5* review,

It's great to read that you were thrilled by our service!
We aim to give a 5-star service to every customer here at Igloo.

Many thanks

Alberto - Igloo Surfaces

5぀星のうち5の評䟡

Excellent

I would and have recommended this company to everyone that has seen it in my new bathroom it looks stunning the service is the best I have had by any company well done.

2018幎6月23日
自発的なレビュヌ
Igloo Surfaces ロゎ

Igloo Surfaces からの回答

Hello,

Thank you for your 5* review,

It's great to read that you were thrilled by our service!
We are delighted to hear that you would recommend us,
We aim to give a 5-star service to every customer here at Igloo.

Many thanks

Alberto - Igloo Surfaces

5぀星のうち5の評䟡

Excellent service and quick delivery.

2018幎6月22日
自発的なレビュヌ
Igloo Surfaces ロゎ

Igloo Surfaces からの回答

Hello Shiela,

Thank you for your 5* review,

It's great to read that you were thrilled by our service!
We aim to give a 5-star service to every customer here at Igloo.

Many thanks

Alberto - Igloo Surfaces

5぀星のうち5の評䟡

Excellent Company!

After looking at another company I found Igloo we're half the price!
Excellent customer service that you really feel appreciated when ordering. Which arrived very quickly.
Nothing too much trouble, I would definitely recommend this company and would certainly use them again.

2018幎6月22日
自発的なレビュヌ
Igloo Surfaces ロゎ

Igloo Surfaces からの回答

Hello James,

Thank you for your 5* review,

It's great to read that you were thrilled by our service!
We are delighted to hear that you would recommend us,
We aim to give a 5-star service to every customer here at Igloo.

Many thanks

Alberto - Igloo Surfaces

5぀星のうち4の評䟡

A great alternative to tiling

A great alternative to tiling, bathroom looks lovely.

2018幎6月21日
自発的なレビュヌ
Igloo Surfaces ロゎ

Igloo Surfaces からの回答

Hello Kalvindar,

Thank you for taking the time to give us a review,
It's great to read that you are thrilled by our panels.


Many thanks

Alberto - Igloo Surfaces

5぀星のうち5の評䟡

Mark Tingle

Arrived as ordered and very helpful.

2018幎6月21日
自発的なレビュヌ
Igloo Surfaces ロゎ

Igloo Surfaces からの回答

Hello Mark,

Thank you for your 5* review,

It's great to read that you were thrilled by our service!
We aim to give a 5-star service to every customer here at Igloo.

Many thanks

Alberto - Igloo Surfaces

5぀星のうち2の評䟡

Helpful at first when ordering

Helpful at first when ordering, however did not contact me as promised regarding delivery day and time. Had to chase this up numerous times to confirm date

2018幎6月21日
自発的なレビュヌ
Igloo Surfaces ロゎ

Igloo Surfaces からの回答

Hello Wayne,

We apologise for any miscommunication between our logistics department and yourself.

We always endeavour to deliver items between 3 to 7 working days from the date on which the order was placed, which we're pleased to note that we were able to honour in this instance.

The Igloo Surfaces team takes its customers' comments seriously, and we'll be reviewing this feedback to see how we can improve our services in the future.

If you require any advice or technical information for your goods then please don't hesitate to get in touch, we'll be more than happy to help.

Kind Regards,
Alberto - Igloo Surfaces

5぀星のうち5の評䟡

Great product and quick delivery

2018幎6月21日
自発的なレビュヌ
Igloo Surfaces ロゎ

Igloo Surfaces からの回答

Hello Victoria,

Thank you so much for spending the time to give us a 5* review.

Kind Regards
Alberto - Igloo Surfaces

5぀星のうち5の評䟡

FANTASTIC

My experience was fantastic l will use them again can’t thank them enough

2018幎6月21日
自発的なレビュヌ
Igloo Surfaces ロゎ

Igloo Surfaces からの回答

Hello Barbara,

Thank you for your 5* review,

It's great to read that you were thrilled by our service!
We are delighted to hear that you would use us again,
We aim to give a 5-star service to every customer here at Igloo.

Many thanks

Alberto - Igloo Surfaces

5぀星のうち5の評䟡

Very good support

2018幎6月21日
自発的なレビュヌ
Igloo Surfaces ロゎ

Igloo Surfaces からの回答

Hello Keith,

Thank you so much for spending the time to give us a 5* review.
It's great to read that you were thrilled by our Support service!


Kind Regards
Alberto - Igloo Surfaces

5぀星のうち5の評䟡

Small order for shower ceiling with


Small order for shower ceiling with condensation issues - cost effective solution and easy to deal with

2018幎6月21日
自発的なレビュヌ
Igloo Surfaces ロゎ

Igloo Surfaces からの回答

Hello Mark,

Thank you so much for spending the time to give us a 5* review.

Kind Regards
Alberto - Igloo Surfaces

5぀星のうち5の評䟡

Great product that's easy to fit

Great product that's easy to fit. Customer services were great when arranging delivery. Overall very happy with igloo and their product

2018幎6月21日
自発的なレビュヌ
Igloo Surfaces ロゎ

Igloo Surfaces からの回答

Hello,

Thank you for your 5* review,

It's great to read that you were thrilled by our service!
We aim to give a 5-star service to every customer here at Igloo.

Many thanks

Alberto - Igloo Surfaces

5぀星のうち5の評䟡

Great customer service

Great customer service. Items delivered as specified. Special mention to Albert and Jim for their help in sorting out what I needed and advising me. Would definitly use again and recommend to others

2018幎6月21日
自発的なレビュヌ
Igloo Surfaces ロゎ

Igloo Surfaces からの回答

Hello,

Thank you for your 5* review,

It's great to read that you were thrilled by our service!
We are delighted to hear that you would recommend us,
We aim to give a 5-star service to every customer here at Igloo.

Many thanks

Alberto - Igloo Surfaces

5぀星のうち5の評䟡

No problems

No problems, even called back to advice me on cutting and fitting methods.

2018幎6月21日
自発的なレビュヌ
Igloo Surfaces ロゎ

Igloo Surfaces からの回答

Hello Reece,

Thank you for your 5* review,

It's great to read that you were thrilled by our service!
We aim to give a 5-star service to every customer here at Igloo.

Many thanks

Alberto - Igloo Surfaces

5぀星のうち5の評䟡

one problem only with delivery company


one problem only with delivery company not yours but it was sorted in the morning next day so no problem

2018幎4月11日
自発的なレビュヌ
Igloo Surfaces ロゎ

Igloo Surfaces からの回答

Hello Paul,

Thank you so much for spending the time to give us a 5* review.
We aim to resolve any issues as soon as possible.

Kind Regards
Alberto - Igloo Surfaces

5぀星のうち3の評䟡

Good product but inadequate


Good product but inadequate instructions. No mention of need to prime wall surfaces before applying provided glue. May have stated this at checkout and on website FAQs but not on instructions provided for fitting (and given to fitter). Customer services accepted this but refused to contribute to cost of returning fitter to dismantle shower and reattach panels after these all became detached from wall surface. Admitted that was known problem but hadn't bothered to make clear in fitting instructions.

2018幎3月31日
自発的なレビュヌ
Igloo Surfaces ロゎ

Igloo Surfaces からの回答

Apologies that you felt our service was below standard. We take the occasional complaint we receive very seriously and will always try to rectify the situation immediately, however unfortunately on this occasion this has not been the case.

As all the team here at Igloo had mentioned in communications with yourself, the details you mention are indeed on our website under FAQ and on the product description plus all reputable fitters are aware of this detail also. In these discussions we repeatedly stated that if photographic evidence were to be provided we would look into the matter further to resolve the situation. However we only received a 10 second video which showed the panels installed with no conclusive evidence on the matter and an invoice from your fitter.

As mentioned if we had received photographic evidence and could see quiet definitively where the adhesive was installed we could have investigated further with a view to resolving the matter.

However, we have noted that you mentioned the 'priming of walls' was not on our 'installation guide' and have rectified this situation so that every DIY enthusiast going forward has this information to hand to assist them when installing the panels.

We can only apologies that on this instance your complaint was not rectified to a more amicable conclusion due to the lack of evidence provided.

Kind Regards
Igloo Surfaces

5぀星のうち5の評䟡

Good service

Good service. ..kept us informed regarding delivery etc. Haven't had the panels fitted as yet but they phoned me to say I'd ordered the incorrect fitting and suggested the product i needed, so grateful for that!
Jude, West Midlands

2018幎3月30日
自発的なレビュヌ
Igloo Surfaces ロゎ

Igloo Surfaces からの回答

Hi Jude,

Thank you for your 5* review,
It's great to read that you were thrilled by our service!
We aim to give a 5-star service to every customer here at Igloo.

Many thanks

Alberto - Igloo Surfaces

5぀星のうち5の評䟡

Kitchen splash back

I received my igloo panel earlier than expected and it is looking fab in my kitchen
Very good service, cost effective and easy to fit

2018幎3月29日
自発的なレビュヌ
Igloo Surfaces ロゎ

Igloo Surfaces からの回答

Hello Ele,

Thank you so much for spending the time to give us a 5* review.

Kind Regards
Alberto - Igloo Surfaces

5぀星のうち4の評䟡

Splashwall

The splash wall I chose is fantastic it looks great on my wall the only downside I have is that when the delivery men came I wasn't in so they left it outside in the snow .I thought I was supposed to sign for it . When I got it inside the cardboard was soaking butas it was so well packed it hadn't gone all the way through. Overall I am very pleased with my order and will be recommending you to friends .

2018幎3月29日
自発的なレビュヌ
Igloo Surfaces ロゎ

Igloo Surfaces からの回答

Hello Alison,

Thank you for your review!
I'm sorry to hear on this occasion the delivery firm let you down,
I'm delighted to hear you where pleased with our products and that you would recommend us to your friends.

Many thanks
Alberto

5぀星のうち5の評䟡

Excellent service

Excellent service. Great product.(SHOWER PANELS)

2018幎3月27日
自発的なレビュヌ
Igloo Surfaces ロゎ

Igloo Surfaces からの回答

Hello Andrew,

Thank you so much for spending the time to give us a 5* review.


Kind Regards
Alberto - Igloo Surfaces

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