iKoustic Soundproofing レビュー 564

TrustScore 5段階評価の4.5

4.7

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レビュアーのコメントを見てみましょう

5つ星のうち3の評価

Mostly to do with limited delivery options. First delivery came with missing items. Second order delivered on time but came via 2 different couriers which meant a time difference.

企業が回答しました

5つ星のうち5の評価

Fast shipping. Great product looks really well made ideal for MF ceiling installation in a cinema room to decouple the 2 ceilings

企業が回答しました

5つ星のうち5の評価

Ordering on the website was very easy an simple. Very helpful staff on the telephone. Quantity of materials delivered was exactly right. Fitting instructions easy to follow. Delivery was 2 days early... もっと見る

企業が回答しました

5つ星のうち5の評価

Good website, very informative with pictures showing you what you may need, followed up by a good customer sales person to talk it through and help with the order. Arrived quickly and is now being ins... もっと見る

企業が回答しました

企業情報

  1. 音響コンサルタント
  2. 建築コンサルタント
  3. 建材店
  4. 建材提供業者
  5. 気泡ゴム提供業者
  6. 石膏製品提供業者
  7. 断熱用品店
  8. 不動産メンテナンス
  9. ゴム製品提供業者

当該企業による記述

iKoustic specialise in providing Sound Insulation and Absorption Solutions to reduce the impact of Noise on those around you. We have a wide range of products for Walls, Floors and Ceilings to choose from. We supply products for self install or can provide a full installation service. Give us a call and we can discuss your Noise Issue?


連絡先

4.7

優良

TrustScore 5段階評価の4.5

564件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

この企業のTrustpilot 利用方法

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち3の評価

Mostly to do with limited delivery…

Mostly to do with limited delivery options.
First delivery came with missing items. Second order delivered on time but came via 2 different couriers which meant a time difference.

2026年4月7日
iKoustic Soundproofing ロゴ

iKoustic Soundproofing からの回答

Hi,

Thank you for taking the time to leave this feedback — and firstly, a genuine apology.

You ordered from us expecting a straightforward experience, and on both counts we didn't deliver that. That's frustrating, and you're absolutely right to flag it.

Missing items on your first order shouldn't happen, it was human error and when it does, it's on us to make it right quickly. I believe that we did do this and had the missing item with you next day.

On your second order, arriving split between two couriers with a time gap isn't the experience we want anyone to have either — especially when you're likely trying to plan an install or a project around it. some of our products are large and bulky and are required to be delivered on a pallet. Some others are small and fit in a box and are delivered by a courier. This should have made that clearer to you at the time of order?

Thanks again for sharing your thoughts - it's really helpful. Please mention my name (Rick) should you require more materials and we will ensure that we take very good care of you!

Kind regards

Rick

5つ星のうち5の評価

Mute clip

Fast shipping. Great product looks really well made ideal for MF ceiling installation in a cinema room to decouple the 2 ceilings

2026年4月7日
iKoustic Soundproofing ロゴ

iKoustic Soundproofing からの回答

Thanks for taking the time to post iKoustic a review Ben .. and a 5 Star starts the day off really well. kind regards, Rick

5つ星のうち5の評価

Very good service

Very good service, responsive and attentive with good technical knowledge

2026年1月16日
iKoustic Soundproofing ロゴ

iKoustic Soundproofing からの回答

Hello and thanks very much indeed for the 5* review - we really appreciate the feedback! Kind regards Rick

5つ星のうち5の評価

Excellent supplier

Excellent supplier. Great to deal with, and on-time deliveries.

2026年3月11日
iKoustic Soundproofing ロゴ

iKoustic Soundproofing からの回答

Thank you for your kind and generous words. They are much appreciated and the team will enjoy the feedback this morning. I feel some positive growth coming on!

5つ星のうち4の評価

Reduce the noise but don’t remove it

Good help from iKoustic team. I used their material for damping the floor noise affecting the bedroom below. It helped reduce the noise overall but the walking steps were still noticeable from the floor below

2025年12月9日
iKoustic Soundproofing ロゴ

iKoustic Soundproofing からの回答

Hello and thanks for taking the time to post iKoustic your review. It is appreciated. Kind regards
Rick

5つ星のうち4の評価

Good service from Raj

Good service from Raj
Hopefully delivery will equally as good

2026年1月16日
iKoustic Soundproofing ロゴ

iKoustic Soundproofing からの回答

Hello Sidney, Thanks for posting us a review and especially for the positive shout out for Raj. Let us know how we get on with the delivery? Kind regards Rick

5つ星のうち5の評価

Great service and good product

Great service and good product. They took note of our tight access for delivery and sent the pallet on a smaller truck

2026年1月2日
iKoustic Soundproofing ロゴ

iKoustic Soundproofing からの回答

Thanks Marc, we really appreciate you taking the time to post iKoustic the 5 Star Review

5つ星のうち5の評価

Returning customer - once more a happy transaction

Returning customer, impressed me again with helpful communications and awesome logistics efficiency.

Pallet was well wrapped and looked likely to have been prepped to have survived a Tsunami. Thank you for providing a great service.

2025年12月11日
iKoustic Soundproofing ロゴ

iKoustic Soundproofing からの回答

Thanks Adrian for your ongoing support. We really appreciate your detailed 5star. Our sales and logistics team will be made up today. Kind regards Rick

5つ星のうち5の評価

Brilliant service

Brilliant service, normally most things in stock and next day delivery. My go to for acoustic related materials etc

2025年12月1日
iKoustic Soundproofing ロゴ

iKoustic Soundproofing からの回答

Well that just made our day! Thanks so much for your 5*. We are delighted to assist. That is so appreciated - Kind regards Rick

5つ星のうち5の評価

Fantastic experience

Fantastic experience, I searched at multiple builders merchants to find the exact products I was looking for to which I didn't find any that were suitable Ikoustic stocked all that I was looking for I ordered the same day and products were available for collection the same day brilliant service can't recommend highly enough all the staff were friendly and helpful in person and over the phone will be visiting again for the next stage of my project thanks again
Darren

2025年10月14日
iKoustic Soundproofing ロゴ

iKoustic Soundproofing からの回答

Thanks for the fabulous 5 Star review Darren! It is really motivational to hear this - The team will be delighted ... Kind regards, Rick

5つ星のうち5の評価

Great service and advice…

Farouk from iKoustic called me back promptly after my enquiry, gave me great advice on the correct product and made sure it arrived quickly - on a day convenient to me.

2025年10月13日
iKoustic Soundproofing ロゴ

iKoustic Soundproofing からの回答

Thanks Melissa - We really appreciate it when customers take the time to post us a review. We especilly like to receive 5* reviews such as yours. I know Farouk personally appreciated seeing acknowledgement of his efforts.. :-) Kind regards
Rick

5つ星のうち5の評価

Very Helpful

Not completed our soundproofing project yet, however Raj has been very helpful and answered our questions in a manner anyone could understand.
Thank you Susan

2025年9月12日
iKoustic Soundproofing ロゴ

iKoustic Soundproofing からの回答

Hello and thanks Susan for your wonderful 5* review! Raj was delighted with your kind words!

5つ星のうち5の評価

Great product

Ordering on the website was very easy an simple. Very helpful staff on the telephone. Quantity of materials delivered was exactly right. Fitting instructions easy to follow. Delivery was 2 days early but the delivery driver could not have been more helpful. Only downside was the factory cutting of the rock wool panels was not consistent as some panels were double thickness and could not easily be trimmed. Would certainly recommend this product to others.

2025年8月7日
iKoustic Soundproofing ロゴ

iKoustic Soundproofing からの回答

Thanks Richard, we really appreciate the 5* Feedback! Do you have any images of the Rockwool 25mm that was inconsistently cut? kind regards, Rick

Thanks for sending the images over Richard, we have now picked this up with Rockwool. We are assured that this is a rare and isolated case - It is certainly the first issue that I am personally aware of. I have asked the sales team to reach out to you with a gesture of goodwill that might go some way to acknowledging your lost time and positive support for iKoustic.

5つ星のうち5の評価

Superb service.

Superb service.

2025年8月5日
iKoustic Soundproofing ロゴ

iKoustic Soundproofing からの回答

Hi Phil, Thanks for taking the time to post us a review! The 5 Star was really appreciated. Rick

5つ星のうち5の評価

Excellent Service and Expert Advice

I had a great experience with iKoustic Soundproofing. From start to finish, the service was smooth and professional. Raj was incredibly knowledgeable and took the time to explain the best solutions for my needs. Delivery was prompt and hassle-free. Highly recommend iKoustic for anyone looking for soundproofing products backed by solid expertise and reliable service.

2025年6月2日
iKoustic Soundproofing ロゴ

iKoustic Soundproofing からの回答

Thanks very much for your kind words.. Raj enjoyed hearing them :-)

5つ星のうち5の評価

Everything arrived well packaged and on…

Everything arrived well packaged and on time. My builder was very happy.

2025年5月1日
iKoustic Soundproofing ロゴ

iKoustic Soundproofing からの回答

Thank you Ursula for posting us a review - Especially a 5 Star Review ! it makes our day here at iKoustic! kind regards, Rick

5つ星のうち4の評価

Have a better pricing structure for…

Have a better pricing structure for delivery. You to charge £154 through my supplier which was more expensive than the product I was buying. The customer advisor would only reduce it to £90. When I went online as it had said I could get it for £49. If I had an extra day I would have got it with free delivery somewhere else.
I had said it was the start for more larger orders but this experience means I am unlikely to use them again now, I will purchase the products elsewhere.

Since the above the company have been in touch and explained where the delivery pricing error occurred and rectified the issue to my satisfaction.

2025年4月25日
iKoustic Soundproofing ロゴ

iKoustic Soundproofing からの回答

Hello, thanks for taking the time to send us a review. I am sincerely sorry that you experienced an issue with the delivery price. My colleague Farouk will be calling you back shortly to explain and to rectify matters. I hope we are able to win your understanding asap. kind regards Rick

----------------------------------------------------------------------
Hello and thanks for taking the trouble to update your review, much appreciated.

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