ilMarchesato レビュー 1,178

ilMarchesato からの回答

2日前

Dear Connie,

We are genuinely sorry to read your one-star review, especially as it does not concern the quality of the umbrellas you received, nor the care, craftsmanship, and prompt service with which your order was produced and shipped from Italy.

The additional $120 was not a charge applied by us after shipment, but import duties and taxes requested by United States customs authorities upon arrival. These are government charges that we do not collect, determine, or retain in any way.

We always aim to be fully transparent with our international customers. For this reason, information regarding possible customs duties for orders shipped outside the European Union is clearly stated on our Delivery Rates page: Delivery Rates
, during checkout, and again in the order confirmation email. Orders shipped outside the EU may be subject to import duties, taxes, and customs clearance requirements imposed by the destination country.

For this reason, we believe a one-star review based on taxes imposed by the buyer’s own country does not fairly reflect the quality of our products or the service we provided.

That said, we sincerely hope the umbrellas themselves were appreciated and enjoyed, as each piece is handcrafted in Italy with passion and attention to detail.

ilMarchesato

ilMarchesato からの回答

5日前

We are sorry to read such a misleading and anonymous review.

First of all, there are no hidden charges whatsoever. Any possible import duties, taxes, or customs clearance fees for shipments outside the European Union are clearly communicated in advance on our Delivery Rates page, during checkout, and again within the order confirmation email.

These charges are not created, requested, or retained by us. They are determined exclusively by the customs authorities of the destination country. For shipments entering the United States, any duties or tariffs are established by U.S. authorities, not by our company.

As we ship internationally to many different countries every day, it would be impossible to include a single generic customs cost in the price of our products, since regulations and fees vary from country to country.

For this reason, describing our business as “dishonest” or a “scam” is entirely inaccurate and unjustified.

Additionally, this review has been posted without a name or order reference, which means we are unable to verify whether it relates to any genuine purchase.

Should you be an actual customer, we invite you to contact us with your order number so we can review the matter properly and provide assistance.

Kind regards,
Il Marchesato

ilMarchesato からの回答

2026年4月10日

Dear Customer,

Thank you for taking the time to share your feedback, and we are truly sorry to hear that your umbrella arrived with a damaged gold component.

At Il Marchesato, every piece is carefully handcrafted and thoroughly checked before shipment, so it is very important for us to resolve situations like this with the utmost care and attention.

All our shipments are fully insured. Should the package have been impacted during transit, we will of course take full responsibility and ensure a prompt solution. We kindly invite you to contact us at info@ilmarchesato.com
, sending us a few photos of both the external packaging and the product. This will allow us to proceed quickly with a replacement.

Your satisfaction is extremely important to us, and we will personally follow your case to ensure everything is resolved in the best possible way.

Warm regards,
Customer Service
Il Marchesato

ilMarchesato からの回答

2026年3月17日

Dear Kenneth,

We are sorry to read your 3-star review and to hear that the product did not fully meet your expectations.

We would like to clarify that the length of the product is always clearly specified in the description of each item on our website, and the piece you received corresponds exactly to those indicated measurements.

Regarding the chain, it is not a low-quality component: it is a fully welded chain, designed to ensure strength and durability, and finished with 24k gold plating.

Should you wish to proceed with a replacement or any modification, please feel free to contact us directly and we will be glad to assist you.

We remain at your disposal.

Kind regards,
Il Marchesato