Ship from USA to Kenyaレビュー 

138
TrustScore 5段階評価の3.5

3.5

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

They are really great in terms of purchasing on your behalf but if the website doesn't accept their Kenyan credit cards, they'll charge you $5 for every $100 they transfer to the US. It's understandab... もっと見る

5つ星のうち5の評価

I had difficulty processing payments as the instructions in your Imail Kenya personal account requires one to make payment through Mpesa or DTB. Paybill completely didn't work. DTB worked only to be... もっと見る

5つ星のうち1の評価

Worst Customer Service ever! Not only do they hide charges, but when you raise a query, they are rude, act as if you are a bother, and it's a favour they are doing you. They do not state that laptops,... もっと見る

企業が回答しました

5つ星のうち1の評価

DO NOT SEND your packages to staten island NY location.. There is no one to receive packages and carriers deliver packages anywhere on the side of the building .. even if it says dock, probably it go... もっと見る

企業が回答しました

企業情報

  1. 輸出業者

当該企業による記述

Ship anything from USA to Kenya by air with our discounted shipping rates and track your parcels online.


連絡先

3.5

まあまあ

TrustScore 5段階評価の3.5

138件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 25%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.5

すべてのレビュー

(138)

過去12か月のレビュー数: 8

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5つ星のうち5の評価

This is honestly the best service to…

This is honestly the best service to ship goods to Kenya at the moment. The reviews don't do them enough justice. I mean I got my shipment in 6 days. One thing to note though is that they have their own way of managing deliveries. As long as you are okay with that, you'll be fine.

2021年11月17日
自発的なレビュー
5つ星のうち5の評価

Honest pricing

Honest pricing. Door delivery. It's like a mini FedEx. Only cheaper. Pricing is inclusive of Customs. If you continue with the speed and the door deliveries, then count me as a repeat customer

2021年9月12日
自発的なレビュー
5つ星のうち5の評価

I do a lot of shipments from the UK and…

I do a lot of shipments from the UK and US and I most times have an issue with pricing. I've used African Salihiya, Kentex, StatesDuka, Savo and the issue of volume has always triggered bad emotions but this one has the most genuine pricing. You pay for weight. That's it. Nothing else meant to fleece your pockets

2021年9月11日
自発的なレビュー
5つ星のうち1の評価

Unprofessional and frustrating last mile delivery

This was my first time using iMail to ship items from US. My disclaimer here is i had not read any reviews. I have previously used Kentex Cargo who were honest, reliable but slightly expensive. The term "cheap is expensive" is true and especially in this case.

I ordered items online that were all delivered to iMail staten address by 9th August. The items shipped out on the 21st August. This was after following their instructions in sending all details of all packages to ship out. I had a total of 5 packages. They confirmed receipt of 5 packages and shared photos to confirm. I was told that by Thursday, 26th, i will have the goods delivered to me. Things went downhill once the goods arrived in Kenya.

I received the invoice in my inbox to pay for the packages on 27th August despite (delay/ problem number 1). Once i made payments, i was told i would receive the good by Friday, 27th. Delivery was made on Sunday afternoon despite my constant emails requesting information. The cherry ontop of the cake, they have misplaced one of the packages (i have only received 4 packages). The fact that i have to send email after email following up on my package is least to say frustrating. I have no contact number to call other than the contact in USA which no one picks. Right now the most up to date information i have on email is that they have received my information and will contact me... Still waiting to see if this package will reach me. This will be the first and last time i use iMail and would not recommend you use them unless you are comfortable with the potential of your packages missing and dealing with such poor communication.

2021年8月30日
自発的なレビュー
Ship from USA to Kenya ロゴ

Ship from USA to Kenya からの回答

4 items were already delivered to you yesterday and we confirmed that we were working on the 5th item and would confirm its status. The 5th item is already on its way to you now, less than 24 hours before you raised the issue.

Regarding delivery taking place on Sunday, we have a lot of deliveries to make immediately a shipment is designated as ready for dispatch. Sometimes more than a hundred deliveries in a day and delays can occur such as it did in your case. There is a lot of record keeping to be done with every client having multiple packages going to different places in the country.

We had already indicated multiple times that we would get back to you through all the channels you used to contact us. You only need to raise an issue once and we'll follow up on it. It's been less than 24 hours since you raised the issue and the 5th box is on its way to you

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