incerunmen.com レビュー 119

incerunmen.com からの回答

2026年4月1日

Hi, Dear customer

Thank you for sharing your feedback. We take all customer concerns seriously and always respond to support inquiries promptly.

After reviewing our system, we were unable to locate any order or email correspondence under the name associated with this review. Our customer service team actively monitors all incoming messages, and unanswered emails are extremely uncommon.

It’s possible that the inquiry was sent using a different email address or that the message did not reach us successfully. To help us investigate this properly, please check your inbox (and spam/junk folder) for our previous replies or contact us directly at service@incerunmen.com with your order number or the email used for purchase.

We are always happy to assist with returns or quality concerns in accordance with our policy, and we remain committed to providing reliable service and support to all genuine customers.

Best regards,
INCERUNMEN Customer Support Team

incerunmen.com からの回答

2026年3月31日

Hi Benji,

We’re sorry to hear about your experience. We want to clarify that our records show we have responded to your emails on three separate occasions regarding your return request, and the latest one was on Mar. 25th. Our goal is always to resolve issues fairly and promptly.

We understand your frustration and want to make this right. Please check your inbox (and spam/junk folder) for our previous replies, or contact us again at service@incerunmen.com so we can process your return immediately.

We take all feedback seriously and continually work to ensure product quality meets our standards. Your satisfaction is important to us, and we hope to resolve this promptly.

Thank you,
Incerunmen Customer Support

incerunmen.com からの回答

2026年3月31日

Hi Sarah,
We appreciate your review! Making ordering simple and reliable is a core focus for us, and it’s great to know your order process and delivery met your expectations. Thank you for shopping with us!

incerunmen.com からの回答

2026年3月20日 に更新

Siamo sinceramente dispiaciuti di apprendere della Sua esperienza e ci scusiamo vivamente per gli eventuali disagi arrecati. Questo non rispecchia affatto gli standard di qualità che ci prefiggiamo di offrire.

In merito alle Sue osservazioni su taglie e qualità, nonché alla Sua richiesta di reso, desideriamo risolvere la questione nel più breve tempo possibile. È possibile che la Sua e-mail non ci sia pervenuta o ci sia sfuggita; apprezziamo sinceramente la Sua pazienza.

Il nostro team La contatterà a breve tramite l'indirizzo service@incerunmen.com per dare seguito al Suo caso e fornirLe assistenza tempestiva.

Grazie per aver portato la questione alla nostra attenzione; ci impegniamo a trovare una soluzione soddisfacente per Lei.

incerunmen.com からの回答

2026年3月9日

Hi Sandra, we’re happy the sizing chart helped and that the fit turned out perfectly. Thank you for recommending us, and we hope you enjoy your purchase for a long time.

Incerunmen Customer Support

incerunmen.com からの回答

2026年3月9日

Hi Michael, thank you for sharing your experience! We’re glad you found the quality and comfort satisfactory and that the shopping and delivery process was smooth. We hope to see you again soon.

Incerunmen Customer Support

incerunmen.com からの回答

2026年3月2日

Hi,

Thank you so much for taking the time to share your first experience with us.

We’re especially happy to hear that the fabric quality, stitching details, and sizing guide met your expectations. We put a lot of effort into making sure our products feel comfortable yet durable, so your feedback truly means a lot.

It’s also great to know the shipping to Texas arrived within the estimated timeframe and that the tracking updates were helpful along the way. A smooth first-order experience is exactly what we aim for.

We truly appreciate your trust and look forward to serving you again soon.

Warm regards,
Incerunmen Customer Support

incerunmen.com からの回答

2026年3月2日

Hola,

Lamentamos sinceramente la demora en el envío de tu pedido y entendemos completamente la preocupación que esto puede generar.

Debido a un retraso logístico excepcional, la actualización del número de seguimiento tardó más de lo habitual en reflejar el movimiento del paquete. Actualmente estamos verificando el estado exacto de tu envío con el transportista para proporcionarte información precisa.

Una vez confirmada la situación logística, nos pondremos en contacto contigo directamente para ofrecerte una solución clara y adecuada.

Si lo prefieres, también puedes escribirnos a service@incerunmen.com
indicando tu número de pedido para que podamos asistirte con prioridad.

Valoramos mucho tu confianza y estamos trabajando para mejorar continuamente nuestro servicio.

Gracias por tu paciencia.

incerunmen.com からの回答

2026年2月9日

Hello Camille,

We’re truly sorry to hear about your experience and understand how frustrating this situation must have been for you.

We’d like to clarify that we never intend to make the refund process difficult or misleading. Our return and refund policy is designed to balance customer protection and fraud prevention, which is why we may request photos of the item when a product quality issue is reported.

Regarding refunds, our support team sometimes proposes partial refunds as an optional solution for customers who prefer to keep the item. A full refund is always available if the item is confirmed to have a quality issue. In such cases, we may request evidence of disposal instead of a physical return to avoid unnecessary shipping costs for our customers.

That said, we’re sorry if this process caused frustration or felt unclear. This is not the experience we want anyone to have.

We’ve already forwarded your case for further review and would sincerely like to resolve this fairly. Please contact us directly at service@incerunmen.com
with your order number so we can assist you as quickly as possible.

Thank you for sharing your feedback—it helps us improve our service.

Kind regards,
Incerunmen Customer Support

incerunmen.com からの回答

2025年12月17日

Hi Ali,

We’re truly sorry to hear about your experience and understand how frustrating this must have been. We want to clarify that we are a legitimate business, and we would never intentionally take a customer’s money without delivering their order.

After checking our records, we haven’t been able to locate your order based on the information provided here. Sometimes delays or issues can occur due to shipping, customs, or incomplete order details, but we are always committed to resolving them.

Please contact us directly at service@incerunmen.com with your order number so we can investigate this immediately and provide a solution, whether that’s an update, a replacement, or a refund if applicable.

We genuinely care about our customers and would appreciate the opportunity to make this right.

Best regards,
Customer Service Team
Incerunmen.com

incerunmen.com からの回答

2025年12月17日

Thank you for sharing your experience. ❄️
We’re glad the jacket kept you warm while remaining lightweight and practical.

We also appreciate your note about the solid background images—great advice for other customers.

incerunmen.com からの回答

2025年12月17日

Thank you for your review. 👕
We’re happy to hear the fabric feels soft and breathable and that it holds its shape well after multiple washes.

Comfort and durability are always important to us.

incerunmen.com からの回答

2025年12月17日

Thank you for your detailed review. ⭐
We’re delighted to hear the pants exceeded your expectations in comfort and quality.

It’s also great to know that shipping updates were accurate and our customer service team could assist you promptly. We truly appreciate your support.

incerunmen.com からの回答

2025年10月31日

Dear Mark,
We’re very sorry to hear that you haven’t received your order. According to our records, your package was shipped to the address provided at checkout and shows as delivered.

We completely understand how frustrating this must be, and we’re currently working with our shipping partner to obtain the delivery proof and confirm the exact status.

We’ll make sure to investigate this promptly and help you find a satisfactory solution. Please check your inbox for emails from service@incerunmen.com.

Thank you for your patience and understanding.

Best regards,
Customer Service Team
Incerunmen.com

incerunmen.com からの回答

2025年10月8日

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we take these concerns very seriously.

However, we’re unable to locate any order under your name or the details provided here. To assist you properly, we kindly ask you to reach out to our support team at service@incerunmen.com with your order number or purchase details.

We value every customer’s experience and would like the opportunity to look into this further and offer a proper solution.

incerunmen.com からの回答

2025年10月8日

We’re sorry to hear that the product didn’t meet your expectations. We take product quality and customer feedback very seriously.

Unfortunately, we can’t find an order that matches this review. Please contact us at service@incerunmen.com with your order number or any relevant information, and we’ll do our best to assist you as quickly as possible.

Your feedback helps us improve and ensure a better shopping experience for all customers.

incerunmen.com からの回答

2025年9月25日

Hi dear customer,
Thank you for taking the time to share your feedback. We’re glad to hear that you were satisfied with the products, but we’re truly sorry that the return process caused you frustration.

Making returns easier is something we’re actively working on, and your experience shows us we still have room to improve. We never want our customers to feel discouraged when they need support.

Could you please reach out to us at service@incerunmen.com? We’d like to look into your specific case and make things right for you.

Thank you again for helping us improve—we take your comments very seriously.

Best regards,
Customer Service Team
Incerunmen.com

incerunmen.com からの回答

2025年8月28日

Hi Karlo,
We’re truly sorry to read your experience described here, but we couldn’t locate any order under your name. Our brand is committed to delivering quality products and reliable service, and this review does not reflect the standard we aim for.

We’d love to assist you directly—could you please contact us at service@incerunmen.com with your order number or purchase details? That way we can look into this properly and resolve it for you.

Thank you for giving us the chance to make this right.

Best regards,
Customer Service Team
Incerunmen.com