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レビュアーのコメントを見てみましょう

5つ星のうち2の評価

Long response time to emails. Still waiting for my pre-save link. This has been going on for weeks. My track releases next week. Not sure what’s happened, they used to have great customer service. Ve... もっと見る

企業が回答しました

5つ星のうち5の評価

Ever had a distributor where support is absolutely dreadful? Yeah me too.. So I decided to give a chance to a new distributor albeit my hope was a bit lost in having actual proper support.. These guys... もっと見る

5つ星のうち5の評価

These guys are great. A trustworthy distrobutor at a good price. Their infrastrucutre and UI can be a little rudimentary and clunky at times, but they do indeed have excellent, prompt, and persomalize... もっと見る

5つ星のうち5の評価

Very satisfied with Indiemassive! I did an extensive search when trying to choose a distributor and I am happy with my decision. Customer support is there main strength. Always answer within 24 ho... もっと見る

企業情報

  1. 音楽のマネジメント・プロモート

当該企業による記述

The all-in-one independent music ecosystem.


連絡先

4.3

優良

TrustScore 5段階評価の4.5

63件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 100%に回答しています

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.3

すべてのレビュー

(63)

過去12か月のレビュー数: 8

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5つ星のうち5の評価

I switched to IndieMassive. My experience so far;

I switched to IndieMassive from a one of the most well known distributors, because I heard good things about their customer service. Just released an album with them, and they were really helpful through out the process.

There were some issues (there is always something that can go wrong) but the difference here with these guys is that, a team member was always on the case, through out the way and got everything resolved, very friendly and very fast.

I was new to their upload portal, but found it easy to learn my way around pretty quickly.

Overall great service. 5/5

I am glad that I switched to IndieMassive and looking forward to do all my future work through them.

2024年8月14日
自発的なレビュー
5つ星のうち5の評価

Excellent! They truly care about the artist!

As an indipendent artist, releasing a song for the first time, I have to say that I am extremely pleased!! Amazing Customer Experince! The stuff helped answering all my questions and guided me throughout the whole proccess. IndieMassive is going to be my go-to choice when it comes to distributing my music.

2024年6月2日
自発的なレビュー
5つ星のうち5の評価

Solid customer service!

I recently released an EP of covers with IndieMassive and their support was great. Helped me figure out some of the finer details and were very quick to respond and help. Def recommend!

2024年6月14日
自発的なレビュー
5つ星のうち5の評価

Extremely satisfied with IndieMassive.

I'm very satisfied with IndieMassive service and support, and I highly recommend it.

1- The dashboard interface is beautiful, easy and fast. And I like the Genres they have that are not elsewhere, also a lot of options to fill for detailed credits, collaborations and copywrite holders.
2- Moderation is super fast, it only takes a couple of days.
3- Technical support staff are super friendly, considerate, helpful, fast and passionate.

A big thanks for the great efforts they exert in IndieMassive.

2024年5月24日
自発的なレビュー
5つ星のうち5の評価

Trust & professionalism

Easy, straightforward and fast! These are the things I am searching for, when it comes to distributing my music.
Customer Support is top notch, from start to finish.The guidance provided by the customer's support stuff was helpful and to the point!

Indie massive is the new staple for distribution. Thanks guys!

2024年5月29日
自発的なレビュー
5つ星のうち5の評価

The new kid on the block is kicking ass.

Distributing with IndieMassive was by far the best experience I've had with any distribution company.

Super straight forward process with no BS.

Customer Support is fantastic - which I can't say about any other distribution company I've tried. They really care about you and your music - and it shows. By artists for artists is really the best way to describe the whole experience.

I wouldn't go back to any other service. Thanks guys!

2024年3月27日
自発的なレビュー
5つ星のうち5の評価

Great experience!

Didn't think much of it at start and simply joined their service, but after getting a reply within 2 hours on my inquiry I knew I made the correct choice to go with these guys! Great support!

2024年1月27日
自発的なレビュー
5つ星のうち5の評価

By Artists For Artists

It immediately becomes apparent to anyone who has worked with other distribution platforms in the past that IndieMassive is created and run by artists who care about fellow artists. Having tried several in the past, there's so many with unresponsive customer support or hidden fees that make it clear that they only see artists as customers, but IndieMassive is the only one I've come across that is clearly truly in support of independent musicians, I recommend it to anyone who's serious about their music.

2024年1月23日
自発的なレビュー
5つ星のうち5の評価

Great distributer overall!

Wanted to try these guys out and I have to say that they are legit! Great customer support, which you can't say for any other distributorer. Great anayltics, and super easy to use UI. Can't recommend more

2024年1月30日
自発的なレビュー
5つ星のうち5の評価

These guys are great

These guys are great. A trustworthy distrobutor at a good price. Their infrastrucutre and UI can be a little rudimentary and clunky at times, but they do indeed have excellent, prompt, and persomalized customer service. Their payments are prompt and reliable as well, so what more could you really ask for? I have used a variety of different online distributors and these guys are one of the best. Keep up the good work, IndieMassive!

2023年12月12日
自発的なレビュー
5つ星のうち1の評価

This thread consists of fake reviews

This thread consists of fake reviews. I would not trust the IndieMassive because in their FAQ they indicated that they deliver music to YouTube content ID, but in reality this service does not work, and they also do not deliver to some of the other DSPs they indicated. Even after contacting them they did not update the information. They have one of the worst sales analytics that I have ever seen, one might say that it is almost non-existent. They promised to fix it in a couple of weeks, but six months later nothing has changed

2023年9月1日
IndieMassive ロゴ

IndieMassive からの回答

Hi there,

Thank you for taking the time to leave a review.
To start, our FAQ states that we deliver your fingerprints to YouTube CID, but we do not collect YouTube CID revenue for you. This requires a considerable amount of effort from a distribution company to do, which is why many charge a significant fee for this service while collecting the revenue is very easy for you to do yourself which also saves you considerable expenses as well.

Regarding our distribution targets, two deals we had were removed due to international conflicts that prevented business with the countries that these DSPs were based in. We apologize for this, but there is nothing we can do to combat this.

Lastly, regarding our analytics, I find this very surprising to read as we receive data from the DSPs which is updated multiple times per day and effectively competes with our biggest competitors in the market. Thereafter, we also use 3 external marketing tools to further compile a vast set of data to provide you with an extensive overview of your catalog's performance.

I understand that you are not satisfied with our performance so far, but the truth is that we are a company of musicians who worked together to create this platform that we wish we had as independent musicians. A platform that strives for honesty, transparency and ease-of-use. I'd love to sit down with you on a call or even just via emails to hear your feedback and discuss what we could have done better to take care of you as our client and how we can improve moving forward.

Sincerely,

The IndieMassive Team.

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