This company if you can call it that. Bad business practices. Doesn't reply to emails. Need to stop saying contact us, you clearly are not responsive.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Charged for order that was never delivered. Indigopetco will not respond to any inquiries about the order nor provides a refund. UPDATE: Item was received three months after ordering, and it looks... もっと見る
企業が回答しました
Omylem jsem na tomto webu provedl objednávku. Hned jsem psal e-mail s žádostí o zrušení, ale obchod vůbec nekomunikuje. Poslali pouze falešné sledovací číslo DHL („label created“, zásilka nikdy odeslá... もっと見る
Ordered their suction cup toy. Supposed to last and be durable. In under 48hrs, my 4mo old puppy destroyed it. The suction never worked. The rope was easily frayed. I wrote customer service through th... もっと見る
企業が回答しました
企業情報
当該企業による記述
Help us Save the Animals! Founded to help insure that homeless and abandoned pets receive the love, shelter, and veterinary care they desperately need.
連絡先
1.9
期待以下
77件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I would give zero stars if possible!!
I would give zero stars if possible!!! Ordered the suction cup dog toy and the delivery was on point. I tried suctioning the toy to the floor(vinyl) it wouldn't stick, I stuck it to wall and it came off with a slight pull and I stuck it to counter and it stuck better but I could pull right off and I am much weaker than my dog. Some reviews say best is to attach to a glass door and that's just crazy to me! I have a 65lb dog that would possibly pull the glass down so I wouldn't even attempt that. I realize that there are no returns or refunds but a response is great. Either way I am not satisfied and item is not as described. I have sent them 7 emails in past two weeks and no response. BUYER BEWARE!
2020年1月23日
自発的なレビュー
Indigopetco™️ からの回答
We sincerely apologize that the suction cup dog toy did not meet your expectations and for the frustration caused by the lack of response from our team. Your concerns about product safety and durability are completely valid, and we appreciate you bringing them to our attention.
We strive to ensure every customer is satisfied and regret that your experience has fallen short. Please reach out to us directly at contact@indigopetco.com with your order details so we can work towards a resolution, whether that be a replacement or alternative support.
Thank you for giving us the opportunity to improve. We value your feedback and are committed to doing better.
Sincerely,
The IndigoPetCo Team
I placed an order for 2 toys on Dec…
I placed an order for 2 toys on Dec 11th and have yet to receive my purchase. The charge has cleared my credit card no problem. I've sent multiple emails, posted on FB, and reached out on Twitter... crickets. Not a single response.
2020年1月6日
自発的なレビュー
Indigopetco™️ からの回答
We are very sorry to hear about the delay with your order and the lack of response you've experienced. This is not the level of service we aim to provide, and we completely understand your frustration.
Please reach out to us directly at contact@indigopetco.com with your order details, and we will prioritize resolving this matter. We’re committed to ensuring you either receive your order or a refund promptly.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right.
Sincerely,
The IndigoPetCo Team
I’m going to be one of those “wish I…
I’m going to be one of those “wish I could give zero stars” people. I ordered two of their toys advertised on social media. I only received one. Over 4 weeks now of writing them emails (the ONLY way to contact them) and I’ve received not a SINGLE reply, no second item, and no refund. They ABSOLUTELY couldn’t give a single &@#% about customers.
2019年12月21日
自発的なレビュー
Indigopetco™️ からの回答
We’re truly sorry to hear about your experience and completely understand your frustration. We aim to provide quality products and responsive service, and it’s clear we fell short in your case. We apologize for the missing item and lack of communication regarding your inquiries.
We value our customers and want to make this right. Please reach out to us again at contact@indigopetco.com, and we’ll prioritize resolving this matter for you. Your feedback is important and helps us improve — thank you for bringing this to our attention.
Product broke almost immediately
Product broke almost immediately. Their response was “no returns” without so much as any sort of attempt to help. Terrible BS artists.
2019年11月28日
自発的なレビュー
Indigopetco™️ からの回答
We’re very sorry to hear about your experience and understand your frustration. We aim to provide quality products and excellent customer service, and it’s clear we fell short this time. We apologize for the inconvenience and lack of support you received.
Please feel free to reach out to us again at contact@indigopetco.com. We’re committed to finding a solution and ensuring our customers are satisfied. Thank you for sharing your feedback — it helps us work toward improving our service.
Decent product / Weak service
Cheap toys. Mediocre delivery. But my dog seems pretty damn happy so I guess money well spent. Just wish they were little more organzied thats all. No need for any less than 3 stars though.
2019年11月24日
自発的なレビュー
Indigopetco™️ からの回答
Thank you for your honest feedback! We're glad to hear your dog is enjoying the toys—that's what matters most! We apologize if our delivery process felt disorganized and appreciate you bringing it to our attention.
Your feedback helps us improve, and we're committed to providing a better experience moving forward. If you have any other concerns or suggestions, please feel free to reach out to us at contact@indigopetco.com.
Thank you again for your support!
Sincerely,
The IndigoPetCo Team
Don't trust this website
I purchased 3 halloween dog outfits on 1st October and after numerous emails requesting a date of shipment, I received a tracking link that showed that a shipment had been created but was never picked up. Further emails have gone unanswered so I have disputed the charge with my bank. Don't trust this website
2019年11月6日
自発的なレビュー
Indigopetco™️ からの回答
Hello, I looked into this and your order was confirmed as delivered november 18th 2019.
AWFUL company!!
AWFUL company!!! Don't ever buy from them.
Late September - Ordered Holy Hound Dog and Deadly Doll Dog costumes.
10/9/19 - have not received order, Reached out to Indigo Petco on status.
10/9/19 - received email stating I will receive my order before Halloween.
10/19/19 - received text that order was shipped but did not give tracking number. Sent email to Indigopetco stated that I have a party on 10/26 and need costumes before then.
10/30/19-did not receive response from my 10/19/19 email, have sent another email asking for status and requesting directions on returning their costumes
10/31/19-received costume at 11:30am. However, only received 1 costume (Deadly Dog) and as of date (11/4/19) have not received the other costume or response to my email.
2019年11月4日
自発的なレビュー
Indigopetco™️ からの回答
We’re very sorry to hear about your experience and completely understand your frustration. We strive to provide timely deliveries and responsive customer support, and it’s clear we fell short in your case. We sincerely apologize for the delay and lack of communication regarding your order.
We would like to make this right. Please reach out to us directly at contact@indigopetco.com so we can work to resolve this matter as quickly as possible. Thank you for bringing this to our attention — your feedback helps us improve our service and ensure better experiences for our customers.
Spent over 50 dollars on a costume
Spent over 50 dollars on a costume (I live in Canada and paid for fast shipping) I ordered on Oct 9th I didn’t receive and they lied telling me it would be “guaranteed delivery before Halloween” and it’s Halloween now and it didn’t come! They do not answer emails about concerns ! Which I should of realized it was a bogus company because they have no phone number to reach them at all! They block your emails n don’t answer your Facebook/Twitter or instagram messages! They’ll lie and tell you that your product been shipped and that you have to wait 7 days for it to show up by”making a pre label” but never send your item! They shipped my item monday(3 says before halloween) still no costume 😡I do not recommend trusting this company or buying something from them! Noticed a lot of reviews about this company like mine , it is very true ! Please do not waste your money on this bs company !
2019年10月31日
自発的なレビュー
Indigopetco™️ からの回答
We sincerely apologize for the frustration you've experienced with your recent order. Missing a guaranteed delivery date, especially for a special event like Halloween, is incredibly disappointing, and we understand how frustrating this has been for you.
We are committed to resolving this issue. Please reach out to us directly at contact@indigopetco.com with your order details so we can investigate the matter and work toward a solution, whether it be a refund or expedited delivery.
Thank you for bringing this to our attention. We take feedback seriously and are working to improve our service and communication.
Sincerely,
The IndigoPetCo Team
I ordered a costume 10/4 the costume is…
I ordered a costume 10/4 the costume is still not there and it's 10/27, they stopped responding to my emails. There's plenty of reviews like mine to DO NOT ORDER. They're a scam!
2019年10月27日
自発的なレビュー
Indigopetco™️ からの回答
Your order was delivered on 10/30/2019 as promised it was delivered prior to halloween! Thank you for your patience!
Very very bad customer service
Very very bad customer service. This site is a JOKE!!! I ordered product Oct 6 and paid more for shipping 5-12 days. Countless emails with generic response and then no response at all. They say guarantee Halloween delivery however i payed extra for faster shipping. i asked them to cancel my order and send full refund and NO RESPONSE ONCE AGAIN. i will start legal action...
2019年10月17日
自発的なレビュー
Indigopetco™️ からの回答
Thank you for reaching out. Shipping to Canada does take additional time as we are based in the United States. We understand your frustration and apologize for the inconvenience caused.
You requested to cancel your order while it was already in transit, which limited our ability to make changes at that point. We are genuinely sorry for the delay and any frustration this has caused.
If you have any further concerns or need assistance, please feel free to reach out to us at contact@indigopetco.com. We appreciate your patience and understanding.
Sincerely,
The IndigoPetCo Team
They’re a scam
They’re a scam. Advertise product as in stock but it’s been 3 weeks and I have not received my product or any shipping info. When I contacted them for a refund they pretty much said we guarantee before Halloween. I ordered 9/27. Give me my refund!!
2019年10月17日
自発的なレビュー
Indigopetco™️ からの回答
We sincerely apologize for the delay and frustration you’ve experienced with your order. It’s unacceptable that you haven’t received your product or proper shipping updates.
Please reach out to us directly at contact@indigopetco.com with your order details so we can review your case and work toward issuing a refund or resolving the matter as quickly as possible.
Your feedback is important, and we are committed to improving our service and ensuring every customer feels valued.
Sincerely,
The IndigoPetCo Team
Cats not happy
I ordered a product but had to wait months.
Shipped from China, and now I see they bought it from Aliexpress and overcharged me dozens of euros for the same product, shipping, and service. Sad. Waiting period was no fun.. Also the quality of the product disappoints. My cats are not happy.
2019年9月16日
自発的なレビュー
Very very long delay for delivery (few…
What a joke!
Very very long delay for delivery (few weeks!!).
NO communication.
Item not as described.
SCAM
2019年7月1日
自発的なレビュー
Indigopetco™️ からの回答
We’re truly sorry to hear about your experience. We strive to provide timely deliveries and accurate product descriptions, and we regret that we fell short in your case. Your frustration is understandable, and we apologize for the lack of communication regarding your order.
We’re committed to improving and would appreciate the opportunity to make things right. Please feel free to reach out to us at contact@indigopetco.com so we can assist you further. Thank you for sharing your feedback—it helps us work toward providing better service for our customers.
Scam
Scam! Don't buy from them. I ordered 4 months ago and still no product. I have asked for my money back but they don't reply to emails.
2019年2月17日
自発的なレビュー
Indigopetco™️ からの回答
We’re very sorry to hear about your experience and completely understand your frustration. We strive to provide reliable service, and it’s clear we fell short in your case. We apologize for the delay and the lack of communication regarding your order and refund request.
We’d like the opportunity to make this right. Please reach out to us again at contact@indigopetco.com, and we will prioritize resolving this matter as quickly as possible. Thank you for bringing this to our attention — your feedback helps us improve.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。