Had issue with my EV charger connecting to 3g issue due to some sim issue. Jack was helped us to reset the 3g dongle, however the connection was not successful. Jack emailed with all my options to... ãã£ãšèŠã
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I have been using Indra Pro for last 3 years, last year in September 2025 charger started playing but Indra customer support is very nice and very good, they replaced charger as well as installed Wi-F... ãã£ãšèŠã
Awful kept blaming the instal for the issues. Even wanted us to get the electricity company out to dig up the road. The neighbours have chargers with different companies installed before mine and have... ãã£ãšèŠã
Fantastic UK company offering state of the art solutions to renewable technology. I have one of their ev car chargers on my wall (Indra Smart Lux) it is a brilliant bit of kit, reliable, easy to use a... ãã£ãšèŠã
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Indra was founded on a mission to create the smartest way to power electric vehicles (EVs). Its range of feature-rich smart chargers enable EV drivers to access cheaper, greener home EV charging. Made in the UK and installed in thousands of home and commercial locations worldwide, Indra has created a range of innovative EV Chargers that offer convenient, reliable and intuitive home EV Charging. Driven by innovation, Indraâs EV Charger range is packed with class-leading features, including solar matching and tariff integration, which means EV owners can benefit from cheaper, off-peak tariffs. Backed up by its in-house customer support team, Indra's smart charger range is available via it's approved installer network. Visit indra.co.uk for further details.
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Sentinel House, Sparrowhawk Close , WR14 1GL, Malvern, è±åœ
- 01684770631
- support@indra.co.uk
- indra.co.uk
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Garbage charger
One of the most problematic charger ever anyone could have.
I bought this through Radius charger which not much short of a reputable company but interms of scammed.
Both Indra and radius charge customer service is garbage. Had the charger for a year and 5 times it broke down.
Now no one wants to know
Avoid this like plague.
2025幎9æ19æ¥
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Indra Renewable Technologies ããã®åç
We're sorry to hear that you're having problems with your Indra charger. Our customer success team work hard to try and resolve every customer's issue, so please do call our team on Monday morning and someone will call you back to try and sort it as soon as possible.
My Chademo connector was stuck in theâŠ
My Chademo connector was stuck in the charging port after being connected for 9 months (V2H). Alice offered some advice that didnât work but then shipped a small tool that arrived next day and released the connector.
Very quick and efficient solution.
2025幎9æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Indra Renewable Technologies ããã®åç
Thank you for sharing your response. We're pleased that Alice and our team managed to help you get the problem sorted so quickly and efficiently. We'll pass on your positive review to the team.
Locked charger as away for a few days
Locked charger as away for a few days. When came back went to charge car but could not unlock it. Contacted Customer support who made a couple of suggestions. Basically switch it off and on again which do not work. Escalated to technical dept. Who fixed problem remotely within 24 hours. Very friendly and helpful Staff who made subsequent follow up call to check everything working.
2025幎9æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Indra Renewable Technologies ããã®åç
Thank you for sharing your experience! ð We're sorry to hear you had trouble unlocking your charger after being away, but we're really glad our support and technical teams could resolve it quickly. ðð
Itâs great to know the issue was fixed remotely within 24 hours and that our team followed up to make sure everything was working smoothly. ð Huge thanks for your patience and kind words, weâll pass them on to the team! ð¬
If you ever need help again, weâre just a message away. â¡ð
Downloaded the app
Downloaded the app. Had a few issues but these were sorted out by Lucien.
2025幎9æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Indra Renewable Technologies ããã®åç
Thanks for your feedback! ð We're glad you got the app downloaded and that Lucian was able to help sort out the issues quickly. ð±ð§
Great support makes all the difference, and weâll be sure to pass your kind words on to Lucian! ð If you need anything else, weâre always here to help. ð¬â¡
I was dealt with by Marcela Vega whoâŠ
I was dealt with by Marcela Vega who was very helpful and led me through repairing the Wi-fi connection for my EV Charger. It was explained clearly and worked first time.
2025幎9æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Indra Renewable Technologies ããã®åç
Thank you for your kind words! ð We're so pleased to hear that Marcela was able to guide you through the Wi-Fi repair process clearly and effectively. ð§
Itâs great to know everything worked first time, thatâs the kind of smooth experience we aim for! ð Weâll be sure to pass your feedback on to Marcela. ð¬
If you ever need help again, weâre just a message away. â¡ð
Excellent service from Indra
Excellent service from Indra. Recently changed my internet provider and was helped to connect to my new provider. Tish was very professional and courteous. Thank you!
2025幎9æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Indra Renewable Technologies ããã®åç
Thank you for the lovely feedback! ð We're so glad to hear that Tish was able to help you reconnect after switching internet providers. ð
Professional, courteous, and helpful, thatâs exactly the kind of service we aim to deliver every time. ð Weâll be sure to pass your thanks on to Tish!
If you ever need anything else, weâre just a message away. ð¬â¡
COURTEOUS AND PROMPT ACTION TO MYâŠ
COURTEOUS AND PROMPT ACTION TO MY REQUEST.SORTED IN A MATTER OF HOURS
2025幎9æ17æ¥
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Indra Renewable Technologies ããã®åç
Thank you for your review! ð We're so pleased we could respond to your request promptly and get everything sorted within hours. â±ïžðª
Your satisfaction means a lot to us, and we're always here to help whenever you need. ðâ¡
Excellent Customer Service
I recently had an Indra EV charger installed and unfortunately had some problems getting it to work properly with my energy provider.
However after contacting Indra they were very quick to respond and fix the underlying issue.
Aaron was very efficient, helpful and friendly, couldn't of asked for more really.
2025幎9æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Indra Renewable Technologies ããã®åç
Thank you so much for your kind words! ð We're really glad to hear that despite the initial hiccups, our team was able to get things sorted quickly for you. â¡ïž
Big shoutout to Aaron for being efficient, helpful, and friendly, weâll make sure your feedback reaches him! ð Itâs great to know you felt well supported, and weâre always here if you need anything else. ð
Enjoy your EV charging experience! ðð
Keeps losing WiFi connection
Keeps losing WiFi connection, then doesnât reconnect. Advised to down load installer app and use that. Poor service and basically do everything yourself.
2025幎9æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Indra Renewable Technologies ããã®åç
We're sorry to hear that you're having issues with your WiFi connection on your charger. If you are still struggling to get the connection working, please do call our customer success team on Monday morning, and they will do their best to help resolve the issue.
A positive response to the isssues IâŠ
A positive response to the isssues I had when the charger went offline. Such an occurence is very annoying, but to be fair to the person who handled my case it was very professionally done.
2025幎9æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Indra Renewable Technologies ããã®åç
Thank you so much for your honest feedback! â¡ïž We're really sorry to hear that the charger went offline, we understand how frustrating that can be. ð£ That said, we're thrilled to know our team handled your case professionally and made the experience smoother for you. ð
Your patience and kind words mean a lot, and weâre always here to help if you need anything else. ð¬ð
Very poor support.
Although our charger has been on the wall for around two years weâve only recently started using it, this whole experience however has been extremely poor, the charger constantly goes offline, doesnât charge when it should and now despite various sets of instructions from Indra Support to reset the unit, they are now blaming the issue on too much electricity.
The support itself is very intermittent and as somebody has previously quoted on another review, doesnât exist on a weekend.
Three of my very near neighbours are using chargers supplied by other companies and not one of them is encountering any issues whatsoever, yet alone one of too much electricity.
My latest attempt after yet another offline experience has blue and RED flashing lights, not the blue and orange they suggest, Iâm no engineer but RED sounds like a problem to me.
I feel like the Support team are not supportive at all and simply looking for excuses not to properly assist, would I recommend an Indra wall charger, absolutely not, in fact I would strongly advise you look elsewhere.
2025幎9æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Indra Renewable Technologies ããã®åç
We're sorry to hear that you've been having difficulties with your charger and with getting through to our customer success team. Please do try to call on Monday morning, as they try very hard to offer the best support they are able to, and someone will call you back as quickly as they can.
Offline problem solved
Whilst I was on hold for over an hour on the phone getting through, the problem was very quickly resolved by Amanda....... thank you Amanda! You were able to resolve a problem in 10 minutes, that Ovo couldn't in almost an hour!
2025幎9æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Indra Renewable Technologies ããã®åç
ð§ Thanks for the fantastic feedback!
Weâre so glad Amanda was able to jump in and resolve the issue quickly, especially after a wait on hold. Her efficiency and expertise really shine through ðð
Itâs great to hear she was able to sort in 10 minutes, weâll definitely pass on your thanks to Amanda ð
Thanks again for choosing Indra, weâre always here when you need us!
Great company to deal with.
Great company to deal with.
Very helpful over the phone and by e mail when I had minor issue with charger. Mostly due to my wi fi signal.
Would recommend
2025幎9æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Indra Renewable Technologies ããã®åç
Thanks for the great feedback!
Weâre so glad our team could help resolve your charger issue quickly, even when Wi-Fi signals try to get in the way! ð
Helpful support over phone and email is what we strive for, and itâs fantastic to hear youâd recommend us ðð
Thanks again for choosing Indra, weâre always here if you need us ð
Charger has failed yet again
Charger has failed yet again. Have lost complete confidence in the smart pro charger as itâs let me down too many times. Has failed around 7 times in 2 years and every time goes off line. 3 weeks ago failed again on the Friday of August bank holiday and could not get hold of anyone. Has failed again since then. Customer service is not great. Their phone systems takes you through the 5 options, choose customer service option 2 and then phone hangs up. I have since found out this happens when 15+ calls are in the queue. So, very hard to get support during normal working hours. I Have now been waiting two weeks for an engineer visit date and still nothing. Phoned up asking and when eventually got to speak with someone, I was told they didnât know a date for a visit and I would just have to wait. ðð Itâs not that the staff are unpleasant or rude because they do try, however I get the impression they are just overwhelmed and understaffed. Overall experience I would rate as poor.
2025幎9æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Indra Renewable Technologies ããã®åç
We're sorry to hear that you've had a difficult time with your charger and getting through to our customer success team. If you're still experiencing difficulties, please do contact our team first thing on Monday morning, and they will endeavour to resolve the issue.
Indra Renewable Technologies ããã®åç
ð Thanks for the kind words!
Weâre glad Tish was able to help and get the fault sorted quickly and efficiently. Support thatâs helpful and reliable is what we aim for ðð
Thanks again for choosing Indra, weâre always here if you need us!
I've had a few issues over the year butâŠ
I've had a few issues over the year but Tish really didn't mess me around and got the charger back up and running quickly. Really appreciate his help
2025幎9æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Indra Renewable Technologies ããã®åç
â¡ Thanks for the great feedback!
Weâre really glad Tish was able to get your charger back up and running quickly, no messing around, just straight to the fix! ðð
We know tech issues can be frustrating, so itâs great to hear you felt supported and things were resolved efficiently.
Thanks again for choosing Indra, weâre always here if you need us ð
Had some connection issues to myâŠ
Had some connection issues to my internet but with the help of Alice it was resolved with an open invitation to go back should it happen again!
2025幎9æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Indra Renewable Technologies ããã®åç
ð§ Thanks for the kind feedback!
Weâre so glad Alice was able to help resolve your internet connection issue quickly and clearly ðð Her open invitation to reach out again is exactly how we like to support, always here when you need us!
Thanks again for choosing Indra ð
Our smart charger had becomeâŠ
Our smart charger had become unreliable, with frequent occurrences of the device going offline. We need the charger to be online to be able to get the best rate for our charging from the electricity supplier.
Alice followed up to find out what type of connection we had to the Internet and then got our connection reset. Since then the charger has been online continuously, and with luck that situation will persist.
2025幎9æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Indra Renewable Technologies ããã®åç
ð Thanks for the detailed feedback!
Weâre really glad Alice was able to help get your smart charger back online and ensure a stable connection, especially when itâs so important for accessing the best energy rates â¡ð¡
Her proactive approach and clear communication make all the difference, and weâre thrilled to hear things have been running smoothly since ðð
Thanks again for choosing Indra, weâre always here if you need us!
Charging cable connection.
Had an issue connecting my new charging cable (provided by Renault) to the charger. Spoke with the support team at Indra who provided a replacement cable free of charge. Speedy service and excellent communication from the support staff. Thank you.
2025幎9æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Indra Renewable Technologies ããã®åç
ððŠ Thanks for the great feedback!
Weâre so glad our support team was able to help with your new charging cable issue and get things sorted quickly, and at no extra cost! ðð
Speedy service and clear communication are what we strive for, and itâs great to hear that came through. Weâll be sure to pass on your thanks to the team ð
Thanks again for choosing Indra, weâre always here if you need us!
Very Helpful
Very Helpful
Trish listened and then explianed and helped with the problem.
2025幎9æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Indra Renewable Technologies ããã®åç
ðThanks for the kind words!
Weâre so glad Trish was able to listen carefully and help resolve your issue with clear and helpful guidance ðð§
Support thatâs both knowledgeable and patient is what we strive for, and weâre happy to hear that came through!
Thanks again for choosing Indra ð
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