Indra Renewable Technologies  レビュー 925

Customer Support ever so helpful. Sorted connection issue out within minutes. Very efficient service

I moved suppliers a week or so ago and could not get my car to charge even after following Octopus Energy’s instructions. After a few days back and forth with Octopus, I eventually called Indra and Alice sorted it out for me in no time, and all is good again. Indra support always pulls the rabbit out of the hat 😀

Great service from Tish, who helped me understand an issue with my charging and even followed up the next day to check it was working - thank you.

We had a few problems with the car failing to charge overnight. Marcella was able to reference the logs and identify the problem (with the response from the car to the charge command) to and propose a couple of solutions.
The call back service worked well.

Like most companies these days, the time taken to speak to a call handler is excessive.
However, when i got through the service received to resolve my issue was first class. I spoke to Amanda who guided me patiently through everything i needed to do to get my charger back on line.

Awful service - Charger stopped working after 3 months, took 3 weeks of numerous calls to finally receive a replacement and then a further wait for electrician. Have written a formal complaint regarding the relays we’ve experienced and the subsequent costs to us, but no acknowledgement after 2 weeks. The stress caused in the middle of the night to find the car not charging was completely unnecessary. I understand things go wrong, but the lack of urgency when we can’t use our car was really quite shocking. Really would avoid Indra!

Had issue with new car demanding to much power tish had it solved in a few minutes been with indra for 3 1/2 years now always on the ball and never let me down

Had an Indra Smart Pro installed to replace my Ohme.

Works fine with my MG5 but not with my VW ID.7. 90% of the time it doesn’t charge or give me 30 mins charge in a 6 hour charging window.

I have emailed customer support over a dozen times in 5 weeks of ownership and had 3 replies which frankly not good enough (and none within the 24 hours they promise a reply). One is saying they have applied a patch to the software, 1 saying it must be the car (despite initially applying a patch) and 1 saying it’s under review. The car works with Zappi and my granny charger.

I was desperate to support a British local company but wish I never had done now. It’s a nightmare of now needing to pay for high price charges why waiting for a potential reply

UPDATE - after all those emails finally some resolution - the charger has been replaced for a refurbished unit and it works! Moved to 3 stars as now. Had one poor charge since replacement and emailed customer support 8 days ago and still no reply!

Excellent friendly response from Marcela Vega to problem with resetting link of charger to wifi router.

Tish was a great help

I just wanted to take a moment to share my appreciation for the outstanding support I received from Tish at Indra Renewable Technologies Ltd.

Tish was incredibly helpful in getting my Indra car charger back online. He quickly diagnosed the issue and guided the process with professionalism and clarity. By carrying out a reset at the power supply and leaving it powered off for 5 minutes, then putting the charger into pairing mode, he was able to successfully reconnect it to my Wi-Fi network.

Thanks to Tish's expertise and calm, knowledgeable approach, my charger is now back online and working exactly as it should. It was a smooth and stress-free experience, and I couldn’t be happier with the level of service I received.

Thanks again, Tish – you’re a credit to the team!

mallie

Support is pretty solid and they try to direct you to the right people to resolve the issue as expected. My problem was not being able to add my specific vehicle to the app as my registration number was not being recognised even though it had been registered back in October '24 and was picked up by other apps etc. After a couple of frustrating weeks and exchange of emails the issue was finally referred to the technical team and was resolved almost immediately.

My end experience was excellent Thisaath my second customer service operator i spoke to at indra has shown exemplary customer service and should be the example of how to deal with a customer gave me a list of options to solve my problem then followed up ti check it had worked a week later.

Excellent support from the Indra technical support team when commissioning my first 7 kW Indra electric vehicle charging station on the Isle of Wight which was much appreciated, thank you, from Mason Murray in the UK on the Isle of Wight.

We contacted Indra and had a call back quicker than getting through to our electricity company. Alice went through our options and confirmed where our reboot switch was. This done she checked our charger and confirmed all ok. In all very helpful and polite. 1st time we have had to contact Indra in nearly five years.

Had to get in contact with Indra regarding my car charger, have to say it was customer service via email for sorted out straight away for me, many thanks to Amanda for dealing with it. Definitely recommend them.

I had a problem with my EV charger and phoned the Indra support team for advice.
I spoke to Alice who advised that the problem was probably due to a faulty RDC and suggested I contact the EV charger installer. I did this and he replaced the unit,problem resolved!I found the company dealt with the situation in a very helpful manner.

I have just recently moved home and took my Indra Smart Pro with me. Once I got it reinstalled I had an issue with the connection. With one phone call i was back online within minutes. Alice was great help and really answered all of my questions. The customer support I received was fantastic.

Alice was extremely helpful in sorting out my problem

EV charging schedule would not work after change of WiFi. Alice promptly sent instructions as how to reconnect charger to WiFi. Charging schedule now working fine.