Indra Renewable Technologies  レビュー 923

Please DO NOT purchase an Indra car charger unless you want to replace after warranty runs out!
My car charger has now run out of warranty and gone wrong,
Indra can only advice was to do a power cycle, I have tried this several times, which I tried to explain to them, Indra have now stated they will not proceed with running any diagnostic or engineer visits, not even offered the option to pay for diagnostics and or repair, just costings for a new charger.

We had a problem charging.
After trying the usual self help solutions and failed to get anywhere we had to get Indra Solutions desk involved.
Andy obviously suspected what maybe the problem but kept to a positive sequence of actions to check and in the end reached a satisfactory conclusion. Quite impressive. Thank you and also for advising on a long term solution.

I have had a terrible experience trying to get an appointment to fix my charger it’s over two weeks now still no engineer appointed charger keeps tripping and switching off. Having really bad connectivity problems charger keeps going offline and Indra doesn’t seem to have the team or the tools to get an engineer to my house. I have gave them numerous chances and contacted them several times.

The main terminal of my charger burnt out and caused a dead short of the main fuse. So all my electrics went out. Despite this happening in early December 2025 unfortunately Indra are not replying to my emails or phone calls.

It would be a zero star rating if it’s an option. I would totally avoid this company as we can accept that things can fail, but it’s how a company deals with that issue.
Their customer service and technical support is pretty much none existent. I’m an engineer by trade myself and I think the wifi dongle has failed in my unit, I went through the motions of trying to get it reconnected as per their reset instructions with no success. 4 hours later I finally got through too customer service who wasted time talking me through the reset process again, I thought ok let’s go through the motions and hopefully they will send out an engineer to fix this issue as it’s still under warranty to then get cut off. I called back from two separate numbers to get recorded messages saying something about license limit reached to then get cut off. It’s also funny that when you get through the recorded message goes on about a zero tolerance about abuse from customers to their staff of which I obviously agree with, but how bad is this company and how much abuse are you getting from disgruntled customers as I’ve never heard that statement from any other company

both Jack and Marcela sorted out my problem with charge delay and ct clamp readings

Marcela was extremely helpful in sorting a charger going offline issue.

My charger lost Internet connection, my initial email to service was responded to really quickly. After a small exchange a replacement charger was ordered and delivered quickly. However since then I've been chasing for over 2 weeks to get an engineer booked in, no response or acknowledgement, just silence.

Mitch at Indra support is quick to respond and bang on in terms of solutions and customer support. I’ve had a few minor issues with my Indra charger but tbf it works as it says on the tin and Mitch is great support when real life prevents it working perfectly.

I swapped energy supplier from A to B and discovered that after the changeover my car wouldn’t charge
I then charged energy supplier details in the Indra app - car still wouldn’t charge.

Contacted Indra and within quick time, they changed my energy supplier details their end and solved the problem.

Absolutely superb service emailed indra my problem on Sunday 25th and had my new cable by Wednesday 28th just explained my dilemma and sent a few pictures of my charge point to Andy at Indra and he noticed my Renault cable wasn't plugged in properly then they sent me a new cable really simple no problems at all

Having had my indra charger now for 2 years, I had a problem. Call customer support but found that they close at 4.30pm (which i find hard to believe).
So I emailed them that evening and at 8.30am next day I received a email back closely followed by a phone call for the support team who was very professional and helpful, on the first occasion my problem wasnt fixed but within 24 hours and another phone call we was back up and running.
Thank you.

Absolutely poor customer service!!! We’ve been without a charger for a month, replacement received on the 14th Jan - still no booking to fit!!! Cannot get through to customer service, the lines cut you off! Promised call backs. Absolute WASTE of money!! Spent hundreds charging this past month! Do not go with this company!!!

Awful awful experience. 4 weeks no charger. no communication, ignored emails, calls, complaints, failed call back promises, rude staff, zero internal communication.
SHOCKING do not get any equipment from this company!!!!

Replied inside 24 hours to a question. Very helpful.

I had to phone to change my email address. Was put on hold for quite a while and then got the option of a callback which I selected. Amanda phoned back after 30 minutes and was very professional and helpful.

Another incident where the App would not respond and schedule would not work

Andy answered my query and helped me get sorted Thank you 😊

What a blessing, I emailed and got a reply straight away asking questions. Then I got a reply telling me how to sort it and it did.
What a great service, well done Indra your service was excellent.
Many thanks Nicq

Such a fantastic streamlined process. The time from enquiry to installation was rapid, with Brett and James going above and beyond to push the service through and providing exceptional customer service. The installation itself was seamless, a very clean and well explained process. Would highly recommend this company higher !!!