Indra Renewable Technologies  レビュー 923

I was so impressed with the Indra service initially when seeking support with my charging unit. However prior to Xmas my box failed, the chap on the phone was VERY helpful and arrange for a new box to be sent. This box has been sitting in my hall for over two weeks now. I spoke to someone two weeks ago who told me an engineer would be in contact. This has not happened. I phoned last week, spent over half an hour waiting, requested a call back, this didn’t happen. Trying to call again as I write this review and have been waiting over 30 minutes and have been at “position number 4” since the start of the phone call. This is so frustrating as I live in a rural location and struggling to charge my car.

Only had the INDRA Smart Pro GEN 2 installed a week ago. Needed to change account details so called Customer Support. Call was answered almost immediately by a very pleasant and professional advisor. Amanda advised accordingly with the issue resolved within 48hrs. Have had no issues since. Straight forward charging with INDRA & Octopus Intelligent Go schedules.

Over the years I have had probably four calls with different team members and on every occasion they have been incredibly patient and always willing and able to help. I think it was Amanda that helped me this time.

Charger installation delayed as original product incomplete. Charger fitted but would only reliably work on a boost charge. Multiple calls with Indra and OVO did not resolve issues. Took from August to late December for Indra to agree to replace as fault on mother board wiring found. Agreement to replace given 23 December. I immediately notified Indra I was away until 2 January on holiday and to delay depatch of the new charger till then. With no charger being delivered by 5 January I called Indra. Discovered the charger sending had been delayed as requested but they were awaiting my callback to say I was back, I have no idea why given I had provided my return date already. During this call I was told by Amanda that Indra shut down for two weeks over Christmas/new year. In many reviews on here Indra has said it had limited availability over Christmas, that’s not quite the same as a shut down is it. For a service industry this is frankly unacceptable. When I complained about the time this was taking Amanda advised me I was lucky I was dealing with them as energy company delays were far greater. It still took over another week for Indra to send me a new charger.

I’ve had the replacement charger here 10 days awaiting a call form their agent to fit it. They instructed someone in Wellingborough to replace a charger in west wales. Can you believe Indra has not a single contractor anywhere in the whole of Wales to deal with fault rectification? The earliest date given is more than weeks away. I am left in the situation where I either have to boost charge my car (outside the deal my energy provider has at a rate 3x the cost) or go through deleting the charger from the provider app, reinstalling it, waiting for provider app to reconnect to the charger before I can get the car to charge at the cheaper rate. I’m going to have to do this until 13 February as this is the first date I could be home that the installation team could offer where I could be there, and it was a fight to get that date. All in all the service has been woeful, I would give a zero star but it’s not an option

I have been trying for over a month to arrange a charger repair under warranty.

My EV charger failed and I made contact with the team at Indra immediately. Unfortunately, they have been unable to assist effectively. Emails bounce back, the phones close at 1610 and there appears to be no service partner to make any arrangement with to fix the charger.

Indra sent me a refurbished unit in preparation for a visit, but now seem unable to arrange for someone to call me to arrange that, let alone actually send someone. It is costly and frustrating when a home EV charger breaks, frustration is severely exacerbated by the difficulties in effective communication and the experience of almost no action to respond to my issue, which should be resolved under warranty.

Had an issue with Indra wall charger not connecting to a new internet provider. Tried all ways through regular trouble shooting with no luck. Contacted Indra technical via web page and got an immediate response asking for some easily available technical info, which was responded to.
Received a very quick response from Jack at Indra who sent through three options with clear and concise step by step instructions of how to reset.
Once the instruction option for my situation was implemented an immediate connection was made between Wi-Fi and wall charger. Excellent service.

Indra chargers, great when they work, into my 2nd one as first one decided to melt itself from the inside out. Things happen and I don't blame indra for that, the WiFi dongle is useless, honestly it's so intermittently bad I had it hard wired via ethernet as it was so flakey. Even after putting a booster next to the charger it still had issues.

But the worst thing about indra is the support, slow, sluggish responses, a customer service team who the majority of just fob you off. Some are great but this feeling of they don't care.

I was told next day delivery and given a tracking number and told it would arrive next day. Had not even left indras warehouse. (Confirmed by manager complaint call)

Requested at least 5 manager call backs, each time the manager was on a call to the energy provider, in a meeting, in another meeting. You go around and around the houses and despite yes you will be called back by 4pm. Never happens.

Over a dozen calls to indra in a week, emails call backs. Don't bother with call back after 4pm. They say they cut off 20 mins before closing time. They don't as I called so many times and sat in qué before they never answer, and they ignore call back requests late in the day

For a technology company the support has been awful.

However the manager did call me back, he was very apologetic for his team and he was very honest and didn't try and deflect. He admitted the mistakes and accepted it wasn't good enough.

I was given a years extra warranty, they did replace my charger with a new one and eventually they did get an installer to sort it, and now I have a fully working up to date indra charger and can report it's working perfectly.

If it was not for this, and the admissions by the manager and his desire to fix the problems it would have been a 1 star. At least the manager didn't try and make excuses and it got resolved so that is why I have given a 3

Jack from Indra Renewable Technologies was exceptional in his customer service and his knowledge of tecnical assistance with electriac vehicle chargers. Jack was professional, polite & consistantly maintained a standard of excellence. Jack recorded details accurately which helped diagnose and resolve an issuse with the car charger. Jack also followed up and returned all calls promptly thus ensuring the discrepancy was quickly resolved. Jack was outstanding in his role and exceeded a standard of excellence which he has set. Indra Renewable Technologies are very lucky to have such a hard working indivdual apart of their company.

I’m now on my third Indra charger in two years, the newest version died before Xmas. It took just over two weeks to deliver the new one. (Yes there was a Xmas break, but the deliveries from everyone else didn’t stop.) The ’new’ Charger I was sent is a refurbished model. It’s been sat in my hall for 10 days waiting for it to be installed. Indra state they have a 3 day agreement for installation. I’ve called every day, almost always request a call back because I’m 30/40 or more in the queue. Still no install, no apology and no update when it might actually be installed. Don’t bother with Indra.

Spent £850 to install a charger through Indra, and now I can’t connect via my app. Called Indra, but they said it’s not their problem and to contact the installer. The installer told me to talk to Indra since it’s their product, claiming the installation was fine. Not exactly a customer-friendly experience. The only time Indra replied to my email was to say that if I pay another £199, they’ll come and fix the connectivity issues, which they think is due to the dongle. I’m planning to rip this charger out and replace with a more reputable company that actually offers after-sales support, not one that just takes your money and runs.

as I am a OAP i needed help trying to set up account for partner and Jack talked me through what I needed to do called me back straight away and was sorted straight away and gave me information on creating a schedule in octopus energy supplier . Thank you Jack Addis very much.

Spoke to Jack Addis at customer services who talked me through the set up for my tesla with Octopus 🐙 Energy...
He was absolutely fantastic and made the whole process seamless...a credit to the company..

Had an issue with Indra App not connecting to wall charger. Calls Jack at Indra who sent through step by step instructions of how to reset this and was back up and running within 30 mins. Thank you for your prompt efficient service

I have contacted Indra three times for support (once by phone and twice be e-mail) and each time I have received a swift response which has sorted the problem. I am a recent EV owner and am still working out the variables of things that are likely to go wrong and how to solve them.

I would give a zero rating, but this was not an option. If you have a choice, i would strongly advise you to avoid Indra and SPEN. I have an installed charger, but they did not link it to the App and it does'nt work despite 24 e-mails and endless phone calls. You are better off searching elsewhere imo.

Changed router and wifi details and struggled to reconnect charger. Called first line support who resolved the issue immediately. Great service from Alice.

First time I have an issue with the home EV charger in 12 months. called the service line and within 15mins had it all solved and working again.

Could not have been more helpful: diagnosed the issue really quickly and asked me to conduct the action while still on the phone. Mitch was Superb!

Great experiance with getting my issue resolved very quickly within a few emails.
I had a comunication issue between my charger and the company that pays my bill that stopped them seeing my charger use.
Dani informed me what the problem was and got it resolved liasing with the company that pays the bill keeping me updated throughout the day.Thanks

My charger was continually ‘loading’ so I was unable to set a Boost charge. I opted for a call back rather than waiting in a queue for assistance. Alice rang, she has the patience of a Saint. Technology and a 75 year old is not a good combination. To cut a long story short my problem was resolved thanks to Alice taking me through everything step by step. I am eternally grateful 🤣