InfinityXinfinity レビュー 

InfinityXinfinity からの回答

2022年9月28日

Hello M Tailor and thank you so much for your lovely review.

We recognise you're a repeat customer because you have been converted into a fan and would like to thank you for your lovely comments.

I have also looked into your orders and I am delighted to see you have received your orders the next working day on every occasion.

We would also like to agree, our packaging is eco-friendly and high quality, costing more than display packaging, which ends up on a landfill.
This is why we put a great deal of thought into our designer packaging and other brands have started to follow suit.

We are also delighted customers have also highlighted our custom size packaging can fit through their letterbox, which means they can receive their orders, even if they've popped out.

Thanks again and we look forward to continue to serving you again for all of your gifting needs.

InfinityXinfinity からの回答

2022年8月15日

Hello and we hope you had a wonderful weekend.

Thank you so much for the great review and we are delighted to hear you are very satisfied with our exemplary customer service, which is one of the many awards we have won in the last 12 months.

One of the reasons we started our romantic jewellery brand is to make people smile and play a pivotal role in the most important moments in the lives of there loved ones.

Thank you so much for sharing your review and we hope we will be the first choice when you are ready to propose, while we will make sure you receive the very best designer ring within your budget.

Thanks again and we look forward to seeing you again for your next gifting experience.

InfinityXinfinity からの回答

2022年8月8日

Hello Kelechi,

Thank you so much for your review and it was a pleasure speaking to you to assist you in finding the perfect ring.
Our personal Assistant gives there regards and is looking forward to being there for all of your future gifting needs.

Thanks again and we hope you have a lovely day.

InfinityXinfinity からの回答

2022年8月8日

Hello Razia,

Thank you so much for your review, it is really appreciated and it was an absolute pleasure assisting you for your dream bracelet.

You were a dream customer from start to finish and we are delighted you love your purchase from us.

Thanks again for all of the referrals as well, we really appreciate your friends and family have also become big fans of our multi award winning designer jewellery brand.

We hope you have a lovely day and we look forward to welcoming you again very soon.

InfinityXinfinity からの回答

2022年8月6日 に更新

Hello Haoming Lin,

I'm sad to see your review, as you sounded confused in the emails, which we instantly responded to outside of office hours on Sunday afternoon, so rather than sending many back and forth messages, we arranged someone to instantly call you, to assist you, which is part of our exemplary customer service.

The returns is a very simple process to return the jewellery, which is to send the necklace back via First Class Recorded Delivery and we filled out the very short 4 questions for you including your name, order number, reason for return and if you want a refund or exchange, so we can identify the return, therefore we can refund you quicker.

I am pleased to confirm your refund was approved the same day the item arrived, whereas other companies take considerably longer.

We have only had a handful of returns over the years but you are the first person to ever state it's too complicated...

We wrote the reason for the return of the necklace was the entry level necklace was "too big" despite the measurements etc being in the description but you highlighted the necklace wouldn't stay in the middle of your chest, which is the first time anyone in our team has ever heard of this in my 20+ years of experience in the jewellery trade but it's not a problem.
I'm sure you can appreciate we needed to note this as feedback, so we can improve our future designs.

I don't understand why you think this is perceived blame, as every company needs to know the reason for a return, as it helps to cater for better product design etc.

You also stated the stone was "flat cut" but this is not the case, as it is 10 Hearts and Arrows Cut, which is the highest grade of Cut and even in our returns investigation video recording for the return, it is clearly evident it has a beautiful shimmering sparkle throughout but we instantly processed your refund, so I am sad to see this warranted a 1 star review.

The reason for the small deduction for the return is because you stated you only wore it for 1 minute but decided to dispose of the packaging and inserts.
Also when you sent the item back, you shoved everything in a little larger than a business card size envelope and the necklace was scratched but we managed to buff it out for you, whereas other companies would of charged more or rejected the return entirely.

We have a recording of how everything was packaged and quality checking the item and we are sad to see the returned item wasn't done with any care whatsoever.

Nevertheless, thank you for your consideration and we hope your future purchases from other brands will meet your expectations and the returns process will be more to your satisfaction.

Have a nice day.

InfinityXinfinity からの回答

2022年8月6日 に更新

Hello T Mac,

Thank you for your lovely review and we are delighted to hear your friend arranged a wonderful gift for you.
More importantly, it is amazing to hear you are delighted with our high quality jewellery, while we look forward to welcoming you back as a lifelong customer.

You may of not heard of us before but we are sure you won't forget us.

Have a wonderful day and thanks again for the review.

InfinityXinfinity からの回答

2022年8月5日

Hello Cuneyt,

Thank you very much for taking the time to leave us a review and we look forward to serving you again in the future.

We hope you have a wonderful day.

InfinityXinfinity からの回答

2022年8月2日

Hello Yun,

Actually, that's not the case, as we explained, you purchased an entry level bracelet for £36 but you insisted you wanted it to be solid 18k white gold.

As we explained, it is impossible to have a handcrafted bracelet in solid gold for only £36, when the cost of 1 gram of Gold univerally would cost more than the entire bracelet, so it's not possible for anyone in the world to sell a bracelet weighing approximately 2 grams for far less than the cost of the raw materials alone, while you kept shouting "that's not my problem" on the phone call.

We also explained all of the materials in the description but you said you didn't bother to read it.
We have sold many of these Circle bracelets, while many customers come back to buy it as gifts and it is a truly beautiful bracelet but I am sorry you have unrealistic expectations.

The bracelet picture even shows "925" in the picture, so even if you didn't read the description, I'm sure you looked at the item, you purchased.

Please note, many companies such as Pandora, Astley Clarke, Tiffany's etc sell bracelets for far more money with a thin plating of Gold, while we use a super thick coating of Gold and we sell many items in Rose Gold coating and Yellow Gold coating for our entry level.

If you do wish to purchase handcrafted Solid Gold items, we also sell this but please don't expect it to cost £36.

Have a nice day.

InfinityXinfinity からの回答

2022年7月20日

Thank you so much for taking the time to leave a review of your delight and most importantly, your wife loves it.

I am absolutely delighted to hear you were happy with all aspects of our products and service, while we look forward to welcoming you again in the near future for all of your gifting needs.

Have a wonderful day and thanks again.

InfinityXinfinity からの回答

2022年7月20日

Thank you so much for your lovely review and we are absolutely delighted to hear your loved ones loved our handcrafted jewellery, made with love.

We look forward to welcoming you again for all of your future self treat and gifting needs, while we thank you for taking the time to leave a lovely review.

Have a wonderful day.

InfinityXinfinity からの回答

2022年7月11日

Thank you so much for taking the time to write your lovely review and we really appreciate your comments about our super fast service and high quality jewellery.

We look forward to welcoming you again in the near future for all of your self treats and gifts to loved ones.

Have a wonderful day.

InfinityXinfinity からの回答

2022年7月10日

Thank you so much for your lovely review and we really appreciate your comments about our super fast service and high quality jewellery.

We look forward to welcoming you again in the near future for all of your self treats and gifts to loved ones.

InfinityXinfinity からの回答

2022年7月10日

I'm glad to hear you recognised our superfast delivery, which arrived the next day after you placed your order.

After speaking to you, it was clear you were unhappy about your large studs being too large but please note, we did state your stud earrings were 10 carat, while we also declared the full measurements in the product description and even have models wearing our jewellery to avoid any confusion.

I must also state the high quality gemstones is costly and we didn't cut any corners in obtaining the best stones, while we have received many compliments for the high quality gemstones we use in our mid-range jewellery.

Your earrings were also handcrafted by expert artisans and we paid a premium for heavy studs, as well as the skilled labour.

The price you paid is actually very close to cost price, so we are disappointed to hear you don't feel this represents good value for money but please do look at other designer brands, who have similar jewellery, charging double and even 5 times more for inferior jewellery.

If you do prefer smaller earrings, we do cater towards this as well.

Nevertheless, thank you for your purchase and we have planted a tree to help lower CO2 emissions and funded projects to help energy efficiency in countries, who need it most.

Please also note, pierced earrings are non refundable from all jewellers to avoid infection etc, which is the laws of the land, which we must abide by.

InfinityXinfinity からの回答

2022年7月10日

Thank you so much for your lovely review and we are absolutely delighted to hear from a jewellery fan, who recognises high quality.

It was a pleasure speaking to you and we look forward to welcoming you and your NHS colleagues for exclusive discounts, as a little token of our appreciation for the great job you have done for decades.

We look forward to welcoming you again for all of your future self treat and gifting needs.

Have a wonderful day.

InfinityXinfinity からの回答

2022年7月10日

Thank you so much for your wonderful review and I am delighted to hear you are ecstatic about our products and service from start to finish.

We look forward to welcoming you again for all of your future jewellery requirements.

Have a wonderful day and thanks again for taking the time to leave a review.

InfinityXinfinity からの回答

2022年7月10日

Thank you so much for your wonderful review and repeat purchases, as we are always grateful when our lovely customers love our products so much, they come back and buy more jewellery for their loved ones.

This is testiment to our exemplary service and products.

We look forward to welcoming you again with exclusive discounts and please do spread the word among your NHS colleagues, so we can serve you better, as a little token of our appreciation for the wonderful job The NHS has performed for decades.

Thanks again and we hope you have a wonderful day.

InfinityXinfinity からの回答

2022年6月9日

Thank you so much for taking the time to leave a review and we are absolutely delighted to hear of your satisfaction from all aspects.

We look forward to welcoming you again in the near future and of course, we will strive to maintain the same high standards.

Thanks once again and we hope you have a wonderful day.

InfinityXinfinity からの回答

2022年5月29日 に更新

Hello Julie and thank you for your review.

I'm glad to hear you liked the actual products, as we pay a premium for high-quality materials and everything is hand-crafted, while we are big advocates of being at the forefront for sustainable, eco-friendly jewellery and packaging.

I have noted you also received your order the next working day after placing your order, so I'm delighted our product and service was exemplary and we provided a free upgrade to special delivery.

I'm sorry the custom designed shipping box and large supersoft microfibre pouch with premium ribbon weren't to your taste but we do generally receive very favourable response from our customers and for our mission to be eco-friendly, while many brands are now following suit.

The packaging is custom made and actually cost more than the display boxes to your taste, while also created with superstrong card, bespoke special art paper, custom size to fit through the letterbox, as we previously had customers stating they missed their deliveries.

We have ordered from very expensive designer make-up brands and the shipping box was a plain brown box, which is becoming very common online but we used superior packaging.

Also, the special boxes we provide are sustainable and eco-friendly, while the boxes you prefer end up on a landfill and harm our environment, so we try to limit this for fine jewellery or for orders upon request.
The large premium supersoft microfibre pouch is also re-usable and we receive many great comments from customers stating they love this and keep using our packaging to store their jewellery, while more and more brands are moving towards this.

Nevertheless, I hope the wearer enjoys our amazing superior jewellery and if you do decide to buy from us in the future, please feel free to contact us and we can provide a non-eco-friendly box, which is exclusive for our fine jewellery, rather than our entry-level jewellery.

Please also note, we have planted trees on your behalf for your purchases to help the environment.

We do get a lot of repeat orders and I am optimistic we will see you again, while you will become a fan of our beautiful jewellery.

Thanks again for taking the time to write your review and we hope you have a wonderful day.

InfinityXinfinity からの回答

2022年5月29日

Hello Nazish and thank you so much for your wonderful review.

You were an absolute pleasure to speak to and we are delighted you are satisfied with not only our beautiful products but also our packaging and customer service.

We look forward to serving you again in the near future and treat you like the VIP that you are.

Have a wonderful day and thanks again for taking the time to write a review.

InfinityXinfinity からの回答

2022年5月29日

Hello Gary and thank you so much for your wonderful review.

We do pride ourselves in providing superior designer jewellery and we are absolutely delighted to hear your wife loves the necklace.

We look forward to welcoming you again and although we are running low on stock for the matching earrings, we are positive your wife will love this as part of your next order.

Thanks again for your wonderful review and we hope you have a great week ahead of you.