InfinityXinfinity レビュー 

InfinityXinfinity からの回答

2022年5月5日

Thank you for taking the time to write your review and I am delighted you are over the moon with our exemplory customer service.

We take great pride in doing so and we look forward to serving you again in the near future.

Your emails brought a smile to our teams face and we would like to also thank you for your lovely comments throughout.

Have a wonderful day and thanks again for taking the time to leave a review.

InfinityXinfinity からの回答

2022年5月5日 に更新

Thank you for taking the time for taking the time to write a review but I am sorry to hear you weren't 100% satisfied as much as our 1,000's of customers.

I have noted we previously spoke via the live chat and a phone call but you didn't seem to show any dissatisfaction of the product itself, although you highlighted with the eco-friendly designer custom shipping box wasn't to your personal style.

This box is very expensive, as it is made of super strong materials, as well as designer special art paper in a custom size to fit through your letter box without any disruption.

Of course this box contains the custom designer luxurious large supersoft microfibre pouch with premium ribbon as well as a free microfibre cleaning cloth, which other brands charge £5+.
We also included super thick care cards and thank you cards to complete package within the contents but please remember to recycle any packaging you no longer wish to keep.

The packaging seems to attract a very favourable response from many of our customers, as we are very big on looking after the environment, as research shows the display packaging you desired end up in a landfill and isn't reused for storage.

I am also pleased to announce as a result of your purchase, we planted a tree and helped poorer communities on the back of your purchase, therefore lowering co2 emissions.

I am sorry you feel the infinity Necklace is thin and plain but please rest assured this is a very strong chain and considerably thicker than other major brands.
The pendant alone weighs nearly 5 grams in precious metals and has a beautiful twist, as well superior stones.
This also comes complete with a super thick coating of 18k White Gold, which is very rare and 100 times thicker than the alternative company you mentioned based in another continent but claiming it as "fine jewellery."

If you put our necklace side by side with other major brands, I am sure you will see our stones also have a superior sparkle, as we have opted for the best of the best in each aspect, while offering excellent value.

I am pleased the necklace arrived the next working day after your order was placed and I hope you are happy with our teams customer service in answering all of your questions.

Once again, I would like to thank you for taking the time to write a review and we hope you have a lovely day.

InfinityXinfinity からの回答

2022年5月5日

Thank you so much for taking the time to write such a brilliant review.
We are delighted to hear the gift received a great response from your close friend.

We pride ourselves on quality products, an efficient service, exemplary customer service and love looking after the environment.

We look forward to serving you again in the near future and will be more than happy to help assisting you with any questions you may have.

Have a wonderful day.

InfinityXinfinity からの回答

2022年5月5日

Thank you very much for your review and we agree that we are one of the best value jewellers in the industry.
We like to focus on high-quality handcrafted jewellery and really care about the environment, while trying to offer excellent value in difficult times.
I am pleased to state this is why we achieve a high volume of repeat customers and receive a lot of praise for our exemplary customer service.

Regarding the options for pouches.
We have created a very high-quality large luxurious supersoft microfibre pouch and a high quality bespoke shipping box with special art paper, as this is in line with our brand ethos of luxury and caring about the environment.

Many of our customers really love this and research shows customers are less likely to throw this away than alternative packaging, while this option is better for travel etc.

However, we have taken your feedback on-board and will offer more options in the near future to provide more choice for our customers individual taste.

Thanks again for taking the time to leave your opinion and we look forward to serving you again for your future special occasions.

InfinityXinfinity からの回答

2022年5月5日

Thank you very much for taking the time to write a 5 star review and we really appreciate your appreciation.

We look forward to serving you again in the near future.

InfinityXinfinity からの回答

2022年3月1日

Thank you so much for your great review, we love hearing from you and we are absolutely delighted to hear we make you smile.

We look forward to assisting you again in the future, as you are one of our favourite VIP customers.

InfinityXinfinity からの回答

2022年3月1日

Thank you so much for your lovely 5 star review and we are delighted to hear you are happy in every shape and form.

We look forward to assisting you again in the near future and welcome to the InfinityXinfinity family

InfinityXinfinity からの回答

2022年3月1日

Thank you so much for the 5 star review, it really does help us and fingers crossed we will win many more awards this year.

We look forward to serving you again in the near future and thanks again for taking the time to leave us a 5 star review

InfinityXinfinity からの回答

2022年3月1日

Thank you so much for the amazing review and we are delighted to hear you loved every aspect of our exclusive products and service.
We love the job satisfaction from great reviews and we couldn't be happier to hear we played a part in such an important milestone.

Thanks again for leaving such a great review and we look forward to serving you again in the near future.
We will make sure to treat you like the VIP that you are.

InfinityXinfinity からの回答

2022年2月12日

Thank you so much for your review and we are so delighted to hear we made you smile in every way.

Thank you for your appreciation and we look forward to serving you again very soon.

Have a wonderful weekend and stay safe.

InfinityXinfinity からの回答

2022年2月12日

Thank you so much for your brilliant review and kind words.
We love making our customers happy and it gives us the motivation to try even harder.

We look forward to serving you again and hope you have a wonderful weekend

InfinityXinfinity からの回答

2022年2月12日

Hello Gavin,

I am sorry to hear of your dissatisfaction, however, I have reviewed the live chat transcript and I am more than happy to share and discuss this with you directly.
It transpires the chat transcript showcases our team were very professional and tried to assist you in every way but the profanity and hostile correspondance from you throughout wasn't necessary.

I appreciate we live in a world full of chat bots etc but customers can sometimes forget there is another human-being on the end of the chat, so we would appreciate mutual respect for our friendly customer service team.

I am happy to discuss this further with you via email but hostility and profanity is not something our team or anyone for that matter should be expected to tolerate.

We look forward to hearing you.

InfinityXinfinity からの回答

2022年1月25日

Hello Anne and thank you so much for your multiple purchases and it has been an absolute pleasure in helping you.

It's always amazing to come across a very satisfied fan of our multi award winning designer jewellery and we hope to see you again in the near future.

Of course, we are always happy to assist you any time you need us, even for a friendly chat.

Have a wonderful day and stay safe.

InfinityXinfinity からの回答

2022年1月25日

La liste indique clairement que l'article d'entrée de gamme qu'ils ont commandé est fabriqué à la main en argent sterling massif dans un revêtement super épais d'or 18 carats, qui est similaire à d'autres marques, telles que d'autres grandes marques mais de meilleure qualité.
Le client a admis avoir lu la description mais a exigé qu'il veuille un collier en or massif 18 carats, tout en admettant qu'il connaissait le prix de la matière première et comprenait que c'était impossible.

Lorsque nous avons expliqué que le coût du seul métal en or massif 18 carats par gramme est supérieur au prix qu'ils ont payé pour un collier de 40 £, ils s'en fichaient et ils avaient l'intention de vendre l'article dans un prêteur sur gages à des fins lucratives.

C'est l'équivalent d'acheter un pull de créateur et de déclarer ensuite qu'ils le veulent moins cher que le coût de la laine.

Nous avons également une gamme en or massif, mais le client a déclaré qu'il n'avait pas assez d'argent pour acheter des bijoux plus chers et qu'il était très mauvais en Algérie.

InfinityXinfinity からの回答

2022年1月25日

Hello Elias,

Thank you so much for your 5 star review and for your custom.

We are always delighted to hear from wonderful customers and hope to see you again very soon.

Thanks again for shopping with our multi award winning designer jewellery brand and stay safe.

InfinityXinfinity からの回答

2022年1月25日

Hello Nilesh,

Thank you so much for your wonderful review and I am so happy to hear your wife loved her birthday surprises.

We know it is sometimes difficult to arrange for the correct size but we were more than happy to look after you and make give you 5* star service.

We look forward to serving you again in the very near future.

Thanks again for your purchases and stay safe.

InfinityXinfinity からの回答

2022年1月25日

Hello Ellis,

Thank you so much for your 5 star review.

It was a pleasure speaking to you and on the back of this, you ordered multiple items from us.
It is always amazing to know we make people happy and become a repeat customer and for this, we will always be grateful.

We look forward to serving you again in the near future.

Thanks again for your purchases and stay safe.

InfinityXinfinity からの回答

2022年2月12日

Hello Gregg,

Thank you so much for your lovely review.
We were sorry to hear you misplaced your earrings, so we felt compelled to help you in any way that we can.

We are so happy to hear of your delight and we look forward to serving you again in the near future with a VIP offer.

InfinityXinfinity からの回答

2022年2月12日

Thank you so much for your kind words and repeat business.
We love making our customers smile and even more so, when it is a repeat customer.

We look forward to serving you again in the near future.