ING Luxembourg レビュー 27

Client depuis de plus de 10ans avec un solde positif sur plusieurs comptes et produits d'investissement, tous mes comptes ont été clôturés unilatéralement car ING se concentre sur un nouveau segment de clientèle. La solution alternative proposée par ING était désastreuse, avec un service client inexistant. Je ne recommande absolument pas cette banque qui ne propose que des produits dépassés et bas de gamme.

Null Antwort auf wiederholte Anfragen via ING Webseite

Among the worst customer services I ever encountered, and by far the worst one for any bank, and I've had quite a few while switching countries a few times.

They make unilateral decisions about their services, give you deadlines to react, then proceed to ignore every way to contact them. My secure inbox is filled with messages I sent that were never acknowledged, let alone replied to. Their file transfer system that is said to handle PDF file never was able to transfer a file without garbling it, resulting in my assigned relationship manager insisting to use unsecured channels to exchange information. It once took me three months to access my accounts after they were locked because they did not reply timely enough to respect their own deadlines.

The only way I found to have any reaction was by contacting directly the complaints department. Even then, I was given standard "calm the user"user support type replies.

Je n'ai jamais de problèmes pour transférer de l'argent ou vérifier mon solde.

Als klant sedert 25 jaar krijg je gewoon een schop onder je kont en wordt je de deur gewezen na een woelige periode van kantoorsluitingen, leegloop van personeel en aanwerving van onbekwame en onbeschofte nerds.
Begrip klantendienst is onbestaand geworden.
Als klant van deze toekomstige Private Bank zou ik iedereen aanraden om ergens anders te gaan.

Terrible experience due to complete lack of customer service. They did not want to provide even a simple confirmation that my bank account was closed without charging extra 25 Euros. This is an EU regulation that you have the right to know the status of your data.

Depuis la délocalisation partielle des équipes en charge du KYC vers la Pologne, ING Luxembourg est devenu extrêmement contraignant à gérer. Les clients, qu’ils soient particuliers ou chefs d’entreprise, sont sans cesse sollicités pour fournir des justificatifs administratifs souvent redondants.

Nous sommes un groupe de plus de 100 chefs d’entreprise établis au Luxembourg, et le constat est unanime : la relation client s’est fortement dégradée. La charge administrative est devenue insupportable — certains d’entre nous ont reçu plus de 30 courriels en l’espace d’un an, uniquement pour des demandes de documents.

La conclusion est claire pour beaucoup : fuir ING Luxembourg devient une nécessité face à ces démarches incessantes et à cette perte de temps injustifiée.

Décision unilatérale de fermer les comptes particuliers, et dém...-vous ! Banque totalement nulle auparavant, aucun service, ne répondent jamais, appli qui bug souvent, etc.

N'hésitent pas à BLOQUER votre compte pour des questions de compliance KYC. Mais AVANT que le délais qu'ils vous ont donnés soit expiré !!! Tous les virements sont à refaire. Lamentable.

Closed many bank accounts without any organisation, information and reasons other than to make more money in Luxembourg. A shame and they still organise the marathon!!!

If it was possible to give a minus, I would. Incompetent, rude, awful customer service, unprofessional, constant reduction in service. Having lived in 4 countries and experienced poor banking many times, ING are the worst. Transfers of money takes days, childish, illogical rules that they seem to make up as they go along. They ignored my queries, i rang & spoke to someone who said they can't help me, they're moving away from personal banking. My question is, why did you let me open an account in the first place, I've only been here 3 years.

CREDIT EUROPEEN was such a good bank, what is becoming out of it is sad, real sad.

Demanding closure of account due to "little activity", Then failing to deal with the closure, asking more questions, Fail to close account and transfer funds for months. Total disaster, avoid at all costs

This is not a bank. This is a torture chamber for the clients. Dump it before it is too late. They will take their time and not do your transfer and then inform you that they need to check a fellow EU regulated bank before they make your 100 euro transfer. Kafka's world = ING.

leider nicht mehr zu empfehlen....WAR lange Kunde und jetzt ohne realen Grund gekündigt bekommen..
Ich hoffe ihr behaltet eure Angestellten und feuert niemanden...

ING have recently announced to their clients who are not willing or able to carry a minimum of EUR 50,000 in high-risk trading accounts, that they are no longer welcome to bank at ING and have given the customers with only current accounts and/or credit card 60 days to leave the bank.
This has been mismanaged in a manner that violates treating clients fairly regulations. In addition, if they are no longer going to provide retail services, why hasn't the bank sold the book to another bank and arranged for the transfer?
I might have the money, but the ING has purposely caused a panic in the market due to the unreasonably short window in which to vacate the bank.
ING IMO will be laying off thousands of employees to concentrate on wealthy clients and as such is willing to flaunt EU and CSSF regulations and Directives in regards to the treatment of clients.

ING.lu closes account without sharing arguments. I have never experienced that. I am also account holder of ING in other country. I will close this account abroad by myself.

Terrible bank. Stay away. I would give customer service “0” if I could. The way they treat their loyal customers (now already ex customer) -they can’t stay business for long.