ING Luxembourg レビュー 27

ING luxembourg, nach über 10 Jahren als Kunde, einfach von heute auf Morgen das Konto gekündigt bekommen. In der App per Pop-up! Ohne Brief, ohne Vorankündigung, ohne Grundangabe.
Das allerletzte… Finger weg von dieser Bank

Die Bank ist das Letzte. Kündig willkürlich Konten ohne Grund. Vorsicht

This bank in Luxembourg is by far the worst I’ve ever encountered. Their customer service is not only slow but completely ineffective, with representatives providing little to no assistance in resolving issues. The management appears equally unresponsive and incapable of addressing even basic concerns, leaving customers in a constant state of frustration. The overall experience has been one of poor communication, lack of accountability, and zero commitment to customer satisfaction. Whether for personal or business banking, their processes are unnecessarily complicated, and they seem indifferent to improving them. Save yourself the trouble and avoid engaging with this establishment altogether—there are far better banking options available.

Die bank ist unmöglich. Wenn man nicht genug mit Konto arbeitet kündigen sie das konto und das nach 15 jahren kunde bei ing. Sie sind katastrophal und nicht freundluch und nicht hilfsbereit. Also das letzte von BANK ING was es gibt. Rate jedem davon ab da ein konto zu machen

Catastrophe, both quality of "service" and actual awareness of employees what are their own procedures. I didn't receive my debit card despite sending secure messages twice via internet banking, exactly the way I was instructed during the call with the advisor. After this, they still don't know where the card is, they "try to understand what happened" (!), and the best part - they refuse to take a formal complaint on that. So you have no way to escalate the matter, only expect they will understand one day why they don't process customer's query and maybe come back to you. They hang up on the phone when you challenge the facts. Never in my life have I experienced so pathetic service level.

The worst!
I had a lot of unpleasent moments with this bank. But the most epique one is they blocked my account for many months demanding to proof that I am staying in the country legally. Fun fact: I am the citizen of this country!!! I've provided them with my id and passport 4 times(!) by email, in the app and handed over to the branch stuf. They lost (or ignored) it 3 times.
Most of the employes are incompitent and rude. Despite all the faillings they made , no one ever apology.

I wanted to open a bank account there. Their reaction and the process are slow, based on arbitrary criteria, non-professional, and not client-oriented. This bank is a joke.